# ParkWhitePlains — user reviews > 93 indexed App Store user reviews of ParkWhitePlains by City of White Plains, rated 4.57/5 from 1,034 ratings. - Source: https://appshunter.io/ios/app/parkwhiteplains/id986975934/reviews - App overview in markdown: https://appshunter.io/ios/app/parkwhiteplains/id986975934.md - Rating breakdown: 5★ 877 · 4★ 50 · 3★ 12 · 2★ 13 · 1★ 66 ## What do users think of ParkWhitePlains? Overall sentiment: negative **Pros** - ⭐ Easy and convenient - ⭐ Saves time and hassle - ⭐ Helpful for commuters and busy people - ⭐ Reliable and works as expected **Cons** - 🐛 Frequent technical issues and bugs - 🚫 Doesn't accept all payment methods - 💰 Additional fees on top of parking charges - 🔒 Security concerns and personal data breaches **Commonly reported bugs** - App freezes or doesn't respond - Payments not processing correctly - Inaccurate parking session tracking **Most requested features** - Automatic zone detection - More flexible time extension options - Better customer support and communication ## Newest reviews (19 of 93) ### 1/5 — Lost all my funds, horrible customer service experience *2025-01-25, version 9.3.0* I’ve been using the app for years one day I logged in and my account has been reset, everything lost, two pre-funded wallets disappeared and gone. Contacted customer service on seven different occasions each time they provide a cookie cutter answer, but are unable to resolve any issue. It seems like a Chatbot is just closing the case without solving the problem. I am now disputing the charges on my credit card since they’ve stolen my funds and can’t seem to find the account. ### 1/5 — The most horrible app ever. *2024-09-09, version 9.3.0* I love the pongo app. But this “park white plains app” is so horrible! Please update it so I won’t get a ticket again. The payment when through my bank and still I got a ticket !!! Because the app didn’t recognize it !! ### 1/5 — $11.25 for a 30 min extension! *2024-08-13, version 9.3.0* Patch these bugs! For the love of all that is holy! ### 1/5 — Can’t use Apple Pay *2024-07-22, version 9.2.22* Ever since I downloaded the latest update it’s not allowing me to use Apple Pay. Kind of defeats the purpose in me downloading the app. ### 1/5 — App doesn’t work, can’t pay for parking *2024-07-16, version 9.2.22* Couldn’t pay for parking using this app and had to risk getting a ticket. App would freeze when selecting Apple Pay to pay with my iPhone. Deleted and reinstalled app to no avail. No one answered when calling the support line and no way to leave a message. Also tried paying using the web interface and got an “wallet error” when trying to enter my credit card. Very frustrating and time consuming, not sure how I’m going to pay for parking, and I definitely don’t have the time to mess with all this while trying to be on time to my appointment! And I might get a parking ticket on top of it! ### 1/5 — It would be great if it would actually process payments *2024-07-09, version 9.2.22* Suddenly stopped processing payments; now it’s useless ### 1/5 — App doesn’t work *2024-07-06, version 9.2.22* This app has abruptly stopped working. It doesn’t accept Apple Pay and won’t let you pass that point. ### 1/5 — Took my $10, now doesn’t work *2024-04-22, version 9.2.3* Downloaded app months ago, parked once & app charged my credit card $10 of which $1.20, was used for that episode of parking. Probably would have used cash if I realized they’d take $10. Now app loads asking for zone number. Tap numbers on keyboard for zone & nothing happens. App appears frozen. Reloading it doesn’t help. They have $8.80 which I want back. Don’t tell me City of White Plains can’t get this fixed. I’m not the only one complaining recently. Sort reviews by most recent & check it out. ### 2/5 — IOS 17.1 upgrade makes the app hang *2023-10-30, version 9.2.3* Please make it work with iOS 17.1 ### 1/5 — Apple Pay *2023-08-04, version 1.3.0* It’s 2023, include Apple Pay already. No I’m not adding money to a “pre-funded wallet” on your parking app. ### 1/5 — Hacked *2023-07-22, version 1.3.0* This app wouldn’t let me use my American Express, instead forcing me to use a Visa I rarely use. The same day I park using this app and card, this same card is used to buy Walmart products on Instacart to a city I don’t live in. Seems like security is not all it’s cracked up to be. ### 1/5 — Can’t connect *2023-06-12, version 1.3.0* Keep getting network error ### 1/5 — No ApplePay, can’t add credit card *2023-03-27, version 1.3.0* Useless! No Apple Pay. Won’t add credit card. Says network error! ### 2/5 — Doesn’t work for me *2023-03-25, version 1.3.0* I paid for my meter through the app and when I came to my car, it expired. The app still said I had 20 minutes left. I didn’t get a ticket but what’s the point? Zero customer support. ### 1/5 — Terrible city and I was born & lived here my whole life so far *2022-10-01, version 1.3.0* How gay of a city do you have to be to have your own parking app. Why not just use park mobile like the rest of the world? Must think they’re too good for it yet this city offers nothing innovative in the last 15 years. ### 1/5 — Neither of two cards is accepted, garbage *2022-09-17, version 1.3.0* Complete waste of time, purely worthless app! ### 1/5 — Not worth it - just pay at the kiosk *2022-05-07, version 1.3.0* Each iteration of the app adds further complications Double authentication Log ins Etc ### 1/5 — PERSONAL DATA BREACH *2021-07-11, version 1.3.0* Hackers were able to obtain my personal information including my credit card due to this app! This app has poor security system and thanks to my identity monitoring system I was alerted of personal data being breached! Change your password!!!!! ### 1/5 — Full of bugs! *2021-04-05, version 1.3.0* It is common to encounter technical issues with app, but normally there are options to contact developer to report them...but not on this app, at least functioning option. Got a ticket during a valid parking session? Well, there is an option in Support, which ask you to Tap, but it doesn’t work! Tried to report an issue with Contact Us in Support? Yes, but there is no response! Tried to upload a picture with Contact us message windows with the button? Yes, once you uploaded the picture, you can’t navigate back or click Ok or anything like that, so you are forced to close the app, and start all over again. But, it won’t work either. Tried to text with HELPME at the phone number they give you? Well, no matter what you write, you will receive "didn’t understand the question. please cal us" again and again, without providing you a phone number to call, even when you ask a simple question like "what is the phone number?", you will receive the same message again and again... All the parking apps, I have been using, there is always a way to contact the technical support to report any issues that works, but not with this app. Sounds like, they don’t want to be contacted to help users at all... Very frustrating to say the least ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t get pass the first screen *2026-06-15, version 9.6.4* Asks for my phone number, I enter it then that’s it, no go button or submit bottom and I’m stuck there. Got a good amount of parking tickets, so frustrating. Tried deleting tha app and reinstalling. I have iPhone 16 for what it’s worth. I’m writing this while at court, car parked outside and had to text my husband to pay for my parking on his phone, then I’m heading to the bank to get quarters! ### 1/5 — Sucia *2026-06-06, version 9.6.4* It doesn’t work ### 1/5 — Worst parking app *2026-06-05, version 9.6.4* Constantly crashed ### 1/5 — verification code *2026-05-21, version 9.6.4* I've never sent verification code in order for you to pay for parking!! ### 1/5 — . *2026-04-01, version 9.6.4* This app never works. No matter what you try : delete it, download again , use different cards it never work . But white plains make sure they have a lot of workers to give tickets but wouldn’t fix the app. I have been working in the area for a long time and do home visits so for me parking is important. I also have a business in the area. However, for me this app never works . And they don’t do anything to fix it. Frustrating ### 1/5 — White Plains be robbing people via this app *2026-03-11, version 9.6.4* When I attempted payment with a valid payment source the app indicates payment failed. So I tried again, and again, and again …each time I received a payment failed error BUT GUESS WHAT?! I was charged every time. Thanks for robbing me, City of White Plains. ### 1/5 — Zero stars *2025-11-13, version 9.6.4* App doesn’t work. Why am I getting a ticket if the app cant even verify two of my phone numbers. Then when i try to call the actual phone number on the meter, it doesn’t pick up. I am on Verizon and had four bars when this was happening. This app and the city is a scam. ### 1/5 — Non functional *2025-10-23, version 9.6.4* The app simply does not function beyond signing in and storing payment information. ### 1/5 — Full of bugs- do not use! *2025-08-01, version 9.3.0* This app defaults to 15 minutes. It also does not give you an alert when the parking session is about to end. Repeatedly you cannot even start a session it is so bad. Bring your quarters to White Plains instead! ### 1/5 — Horrible *2025-02-19, version 9.3.0* I use this to park at a lot by the train station. Every two weeks, it stops recognizing my work commuter benefit card, and I have to delete my whole history and the app, then download it again. Obviously this is a huge problem when you’re trying to quickly catch a train. So many bugs in this stupid app!! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use great customer service *2023-09-04, version 1.3.0* No more tickets - the app is great. The customer service is excellent ### 5/5 — Juror duty savior *2020-01-22, version 1.1.6* Galleria is a great place to park near courthouse and this app is primary reason why. First day the jury duty required 4 hours and Galleria only allows 3 hours prepaid but you can extend through parking machines or app. ### 5/5 — Probably my favorite thing about White Plains *2019-12-31, version 1.1.6* A lot of cities have weird digital-pay parking systems and WP has the easiest one. I can update it if I need a longer stay, and I never have to worry about forgetting my wallet! ### 5/5 — Awesome *2019-12-07, version 1.1.6* So easy and convenient ! Thanks ### 5/5 — Great *2019-11-20, version 1.1.6* Fast and easy ### 5/5 — Saving and Simplicity *2019-11-07, version 1.1.6* This Application benefits The consumer 2 ways. Discount on parking cost. Second it warns you your running out of time, and you can refill remotely ### 5/5 — Roadrunnerforever *2019-08-15, version 1.1.6* Love having this App! It’s so convenient and fast it makes my life so much simpler. It saves me time I could always use! ### 5/5 — Great app easy and convenient *2019-06-25, version 1.1.6* Great app ### 5/5 — Parking *2019-06-21, version 1.1.6* Should be like this everywhere ### 5/5 — Awesome App Easy to Use *2019-06-15, version 1.1.6* Best Parking App Out --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*