# PartnerNet H-E-B — user reviews > 59 indexed App Store user reviews of PartnerNet H by H.E. Butt Grocery Company, rated 3.01/5 from 198 ratings. - Source: https://appshunter.io/ios/app/partnernet-h-e-b/id1343268700/reviews - App overview in markdown: https://appshunter.io/ios/app/partnernet-h-e-b/id1343268700.md - Rating breakdown: 5★ 13 · 4★ 1 · 3★ 2 · 2★ 3 · 1★ 29 ## What do users think of PartnerNet H? Overall sentiment: negative **Pros** - 👍 Great tool for partners - 👍 Information readily available - 👍 Helpful features added - 👍 Continues to grow - 👍 Works fine for some - 👍 Easy to understand (with patience) **Cons** - 🐛 Constant glitches and errors - 🐛 App not working - 🐛 Schedule/bids blank - 🐛 Nothing works - 🐛 Inconvenient to use - 🐛 Password reset issues - 🐛 App crashing/closing - 🐛 Uninstall/reinstall needed - 🐛 Slow loading times - 🐛 Authenticator app issues - 🐛 Login problems - 🐛 Updates mess it up - 🐛 New layout hard to read - 🐛 Difficult to check schedule - 🐛 Links not working - 🐛 UI needs improvement - 🐛 Forced to download authenticator **Commonly reported bugs** - Schedule and bids appear blank - Partner error - Reset password not working - Temporary availability change inaccurate - Time off request not working - Screen stuck on 'loading you're information' - App opens and immediately closes - App crashes every time trying to open - App stops working after update - Cannot log in without strong signal - Logs out frequently - Authenticator app issues - App doesn't open - Cannot post shifts, request days, or look at schedule - App crashes and closes immediately - Cannot request days off - Password expired/needs reset, reset button not working - Cannot log in to PartnerNet website while app installed - Cannot see schedule at all - Cannot post shifts - Authenticator app not giving correct phrase - Cannot get on PartnerNet app to check schedule - App doesn't sync up with authenticator - Cannot re-link accounts - Salesforce app not authenticating request - Web page without web browser navigation - Blank screen when tapping 'PartnerNet' - Link to PartnerNet website doesn't work - New layout for My Schedule is hard to read - Difficult to move from week to week in schedule **Most requested features** - Add barcode to 'my products' - Way to 'call in' sick/late via app - Bring back Dark Mode - Calendar appointments - Edit/update POV submissions ## Newest reviews (15 of 59) ### 3/5 — Schedule *2023-03-26* What happened to the old one now I can’t ask for day off ### 2/5 — Error *2022-05-31, version 7.23* The temporary availability change is not accurate it changes 12pm to 12am had to go in store. Also why can’t there be a way to “call in” through the app like as in a message or some kind of button that’ll let managers know... Sometimes we can’t always call in if we’re sick it would be nice to have a non verbal way to let managers know we’re late or calling in. ### 3/5 — Time off not working *2022-05-12, version 7.22* This app works ok, but for the past 2 weeks I cannot get the time off request to work. It just gives me an error screen. ### 1/5 — App problems *2022-03-28, version 7.21* The app doesn’t seem to want to run, every time I try to open the app it immediately crashes and closes. It’s really frustrating because I can’t see my schedule or request availability changes. I don’t know what’s going on but they really need to fix this soon because it’s affecting my actual job. ### 1/5 — app crashing *2022-03-27, version 7.21* I had no problems with the app until recently, everytime i would click on the app it would kick me out. I thought maybe it was just the app glitching and so i deleted it and reinstalled it but it kept doing the same thing! NEEDS FIXING ASAP!!! ### 2/5 — What happened? *2022-03-26, version 7.21* It used to work right, but recently the application keeps shutting down and I can’t check my schedule. I couldn’t even check on the truck delivery time when I’m at work because the app keeps closing on me. I kept uninstalling and installing it many times and it still isn’t working. I even restarted my phone. I’ll give a better review when it gets fixed. ### 1/5 — concerned partner *2022-03-26, version 7.21* The app has stopped working for me I’ve noticed other people have been experiencing the same problems. My app does not want to open it’ll load and kick me right back to my home screen. Unable to post shifts , request days , or even look at the schedule. It was working up until a couple of days ago all the sudden . I’ve reinstalled it multiple times and still does not want to work. ### 1/5 — Doesn’t open *2022-03-25, version 7.21* As soon as I click on it, it crashes and closes down . I already tried uninstalling and installing it multiple times but it still gives me the same problems. I’m not sure what to do now ### 1/5 — Trash app *2022-03-24, version 7.21* Keeps crashing every time I try to open the app. Literally can’t request days off I need and with hebs stupid 17 day in advance requirement, I now can’t request those days off thanks to this app crashing for the past three days since it “updated” to fix bugs🙄 ### 3/5 — Could be better *2022-01-13, version 7.17* This app basically has the bare necessities we need. The app could be so much better, and the fact that Walmart and other retailers can do better than this is embarrassing. A better UI and more features with smoother transitions would make this app a whole lot better. ### 1/5 — here everything’s broken *2021-05-30, version 7.7* I would give this app one star if possible. Requests for days off don’t always go through. Requires a second authenticator app in order for it to “work.” And when I try to post a shift or request a day off it tells me there was an error but there’s no way to fix it. ### 1/5 — Basically useless *2021-05-23, version 7.6.1* This app has worked fine for me before but now I can’t log in unless I have a very strong signal. Otherwise it just sits and spins when previously it worked even with a poor signal. It also logs me out frequently whenever I am able to get in, even though I’d previously been continuously signed in for months. I don’t know how I’ll be able to bid on shifts or request time off if this continues. ### 1/5 — Slow *2021-05-20, version 7.6.1* The app keep getting slower and slower by the day and takes longer to load up and it always kicks me out and I have to log back in and go through the whole process again 🤦🏻‍♂️ ### 1/5 — Authenticator *2021-04-07, version 7.4.1* Completely incompatible with Salesforce Authenticator. The app itself is fine but is rendered useless once you’re kicked out and need to login back in through Salesforce Authenticator. Cannot see my schedule or request days off anymore. Really frustrating. ### 1/5 — Bugs *2021-03-25, version 7.4* Downloaded app and went through the salesforce authenticator which required a second third party app download. Went through all the steps just to find another roadblock. Huge waste of time. It asked me for touch id and biometrics. My phone doesnt have touch id. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why am I forced to have this on my personal phone to use constantly throughout the day?! *2023-10-03* See above. ### 1/5 — Horrible *2023-09-21* This app is very frustrating, glitch and constant partner error ### 1/5 — No Schedule is Displayed *2023-09-04* My schedule and bids appear blank. The app is not working for me. ### 1/5 — Bad *2023-06-25* I hate it ### 1/5 — doodoo app *2023-06-07* Nothing works. Don’t even use it and save yourself time. ### 1/5 — Not good at all *2023-06-07* Constantly glitches, wouldnt recommend the app or the company ### 1/5 — Aggravating *2023-05-28* Always having to delete, then download it again due to issues. Not convenient to use. Let’s just go back to using pens and paper!!!!! ### 1/5 — Terrible *2023-05-24* Reset my password while in the office. Still cannot get back in this app! This app is terrible to use and useless to reset a password. I enter my current info and nothing is recognized. HEB needs to invest in a better app for employees. Do better HEB! ### 1/5 — Uninstall and reinstall to use it 👍 *2022-05-01, version 7.22* Haven’t been able to use the app for the past month or two, screen gets stuck on “loading you’re information” and never loads, had to uninstall it and reinstall for it to work ### 1/5 — Concerned partner *2022-03-28, version 7.21* My app is no longer working. Every time I click on the app, it will open but immediately close out and return to my Home Screen. I am not happy about this, I have not been able to access my schedule or post shifts. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2022-10-11, version 7.30* Say what you will, but for an employee app made by a regional grocery chain, this app does everything you need it to do and more. People who dislike it clearly never worked a job where information was not this readily available from literally anywhere. Really a fantastic tool for partners. ### 5/5 — Great App! *2022-10-05, version 7.29* I wish partners would go back in and update their reviews. App can be tricky to download but once you get past that, it’s a great app! They have added a ton of super helpful features for partners and it continues to grow. Love my PNET app! ### 5/5 — Keeps getting better! *2020-08-06, version 6.129.1* While I am still hoping for calendar appointments (please and thank you), I am able to access shifts schedule changes and more. Thanks app guys!!! ### 5/5 — App support *2019-10-04, version 6.105* I perfectly downloaded this app on my iPhone 6 s now I reset that phone while doing that I thought it be smart to unlink my account to the Authenticator now iPhone X I’m having so much trouble re linking the two accounts app support send me to my login it does let me login to the app where you would normally press chatter link in the actual app but that is it can we get some app support videos ### 5/5 — Easy Peasy *2019-08-21, version 6.99* This app IS NOT absolute trash, it just takes some patience and intelligence to understand. It works just fine!!! ### 4/5 — App a little slow.. *2022-05-17, version 7.23* As a checkout partner, it would be nice if you could look up an item in "my products", and it have the barcode show with the item as well. We have so many miscellaneous items come through where we have to do a department entry, but if we found the listing in the app and it had a barcode there, we could scan the barcode on the app instead of doing department entry to improve accuracy. ### 4/5 — My app crashes *2022-03-27, version 7.21* I uninstall and reinstall but it still doesn’t work. Does anyone know what I can do? I’m honestly a fan of the app and depend on this app a lot. ### 4/5 — App problems *2022-03-25, version 7.21* On Tuesday my app stopped working. I have uninstalled and reinstalled about 10 times already and it still will not open. If I try to go to heb partnernet website while app is installed it also will not let me log on. Is anyone else experiencing this problem? ### 4/5 — Bring back Dark Mode *2020-12-11, version 7.1* Updates have been a good quality of life improvement. However, we are no longer able to use a Dark Mode setting for the App (even if the phone itself is in a Dark Mode setting natively). Please bring this option back. ### 4/5 — It works fine *2020-02-28, version 6.114* I downloaded the app on my first day couple weeks ago. The app works okay, but you need to download a separate app to verify! Then you just follow the steps! It works fine for me! I can check the schedule as well as post/bid shifts. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*