# Partners 1st FCU Mobile — user reviews > 77 indexed App Store user reviews of Partners 1st FCU Mobile by PARTNERS 1ST FEDERAL CREDIT UNION, rated 4.06/5 from 384 ratings. - Source: https://appshunter.io/ios/app/partners-1st-fcu-mobile/id1147212210/reviews - App overview in markdown: https://appshunter.io/ios/app/partners-1st-fcu-mobile/id1147212210.md - Rating breakdown: 5★ 241 · 4★ 41 · 3★ 22 · 2★ 25 · 1★ 49 ## What do users think of Partners 1st FCU Mobile? Overall sentiment: mixed **Pros** - 👍 Friendly and helpful staff - 🔒 Strong security measures - 📱 Convenient mobile banking access - 💳 Easy bill payment functionality - 🎯 Simple and straightforward navigation - ⏰ 24/7 account access - 💡 Multiple banking features available - ✅ Reliable for basic transactions **Cons** - 🐢 Extremely slow app performance - 🐛 Frequent crashes and freezes - 🔐 Excessive login requirements - 📵 App fails to load consistently - 🎨 Outdated and dated user interface - ❌ Poor mobile deposit functionality - 🔄 Unreliable balance updates - 😤 Difficult navigation after recent updates - 📧 Excessive promotional emails - 💸 Unexpected fees and charges - 🚫 Credit card integration issues - ⚠️ Inconsistent feature availability - 🔌 Device registration problems **Commonly reported bugs** - App takes 5+ minutes to load or login - Login screen stuck on 'Please wait' message - App crashes when making transfers - Mobile deposit feature freezes - Password reset functionality broken - One-time passcode closes app during profile updates - Quick Balance feature shows outdated information - Fingerprint/biometric authentication fails - App logs out unexpectedly during transactions - Mortgage section unavailable for extended periods - Slow and unresponsive fund transfers - Bill pay list scrolling issues - Credit card payment process broken after update - App won't stay signed in despite device registration - Text colors unreadable (dark green on dark blue) - Features disabled on weekends - Notifications cut off at screen margins **Most requested features** - Add Zelle payment integration - Implement biometric login (Face ID/Touch ID) - Increase mobile deposit limits - Save login information for convenience - Improve credit card balance visibility - Add dark mode option - Show full transaction history without pagination - Modernize UI with better graphics - Improve app responsiveness and speed - Better tablet/iPad compatibility - Unified login for all services - Display pending transactions in available balance ## Newest reviews (14 of 77) ### 2/5 — Convenient but broken *2026-08-09, version 43.3.1* The app would be nice if it worked as designed, but it’s broken and unusable most of the time….which is unfortunate since I use it to make a car payment each month. ### 2/5 — Upgrade Needed *2026-07-22, version 43.3.1* It’s time to step into current times and have an app this is easier to use and provides the options that banks do. ### 4/5 — Bank App *2026-06-03, version 43.3.1* It is not full of unnecessary frills found in other bank Apps. It gets the job done. ### 2/5 — App doesn’t wk *2026-04-28, version 43.3.1* It has been over a week since I have had access to my banking information. I have been with this bank for many years and all my automated payments are linked to the account. Making online deposit’s are annoying and always have to be redone. Delete and reinstall is a hassle that I’d love not to be bothered with. ### 4/5 — Mobile App Review *2026-01-12, version 43.3.0* We live 3 counties north of Fort Wayne & use it often. Speaking only to our personal experience with app, we have had no problem with connecting nor performance. Thank you. ### 4/5 — Easy to Navigate *2025-12-09* It isn't full of graphics and pictures, but it gets the job done and is easy to navigate. I have used it for a few years with no problems. The bankers are friendly! ### 2/5 — App froze when trying to make online deposit *2025-10-19, version 43.1.5* It appears that the online app has features turned off on weekends. I’ve tried several times last night and today to deposit a $10.00 check, without success. The time I’ve spent on this effort so far - not to mention the frustration - is worth far more than $10. ### 3/5 — It’s ok *2025-04-12, version 43.1.5* I wish it would save my information so I don’t have to reput it in every time. I like that I make our vehicle payments and it comes out right away but sometimes it’s difficult to maneuver ### 4/5 — Easy to Navigate *2024-10-28* It isn't full of graphics and pictures, but it gets the job done and is easy to navigate. I have used it for a few years with no problems. ### 3/5 — Concerned Customer *2024-09-17, version 43.0.9* When the pending amount is not subtracted from the available balance it could be misleading and cause an overdraft. I hope this issue will be addressed in the future ### 2/5 — It WAS good *2024-05-02, version 43.0.9* The app used to be good. Within the past week they updated their entire banking system, and I’m not happy with this “new system” at all. Now the banking is set up very differently and it literally won’t even show the credit card balance unless you log in, click it, then it sends you to this external website for the balance/for paying it off. It’s so much more complicated, to the point where my husband and I may even just switch banks at this point. We liked how easy and straightforward the old system was, then upgrading it was a complete downgrade in my opinion. ### 3/5 — Great Bank, Bad App *2024-05-02, version 43.0.9* Partners 1st has been my bank since I opened my first bank account. I’ve always had a good experience with them and even convinced my wife when she was still my girlfriend to switch to them because of how great they are. Unfortunately, their app has gone through an update and my experience with it is unsatisfactory. In its previous state the app was easy to understand and navigate, now I can’t even tell how much I’ve saved from my last paycheck let alone what I need to pay off on my credit card. I hope they change the app to where things are much easier to understand. ### 4/5 — Happy Customer *2024-01-29, version 43.0.9* We started with Philips/ Magnavox in 1990, with Maggie Provost. Our factory had a branch in the building. Top notch. When we moved, we started on line with what had become Partners 1st. They have been rather innovative and out front with features that made on line banking easy. As time has gone on, +35years, there have been bumps along the way, but nothing that would cause me to leave. However, I don’t use the phone app much. ### 4/5 — Up mobile deposit limits *2023-05-02, version 43.0.1* I’ve not had any issues that cause alarm and overall it’s a simple app to navigate. My only issue is the mobile deposit limits. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-07-13, version 43.3.1* I’ve used this app for 8 years, and normally I don’t mind it. But every time I go to use it, it gets slower and slower. It hardly ever wants to log me in. I don’t like the way the credit card payment works now. I like the simplicity of it, but I just wish it worked more smoothly. ### 1/5 — Terrible! *2026-06-16, version 43.3.1* I hate this bank. Ever since I started with them, it has been a disaster. It was like pulling teeth getting them to send me a credit card and now their app doesn’t work. I’m done. I’m switching as soon as possible! ### 1/5 — Terrible new login *2026-05-19, version 43.3.1* Your new login is the worst I’ve ever seen. No matter how many times I’ve redone it through multiple multiple steps, you rejected I’m about ready to close my account. ### 1/5 — Juice bank *2026-02-02, version 43.3.1* It’s a hit or miss if I’ll get an important notification about potentially fraudulent transactions, or any transactions at all. But they’re sure easy to send me 60+ weekly emails about holiday availability and other useless promotions They’re always sticking me with random penalties for things I’ve tried to opt out from, or charges for things I’ve never gotten notified for, plus it’s a pain trying to use the app to see what’s going on ### 1/5 — App not user friendly *2025-12-24, version 43.3.0* After numerous attempts to login and 3 reset a passwords I finally got in. There are ridiculous rules of not using certain words. This has been a reoccurring problem for the last 2 yrs. I used another bank and never have these types of issues. ### 1/5 — Terrible *2025-11-24, version 43.1.5* Clunky, glitchy, they need to upgrade this app. Looks and feels archaic. ### 1/5 — App never works *2025-09-06, version 43.1.5* I’ve been a member at partners first for over 20 years and they have gone down hill in recent years. The app is GARBAGE. It doesn’t work far too often which when it comes to accessing MY MONEY is unacceptable. Maintenance happens, but these are malfunctions, I tried to transfer funds instead was logged out - six times this happened! Not to mention what a mistake it was to outsource credit cards. I never had issues when it was in house but since the switch it’s been nothing but a headache for me. I don’t have a computer, I have a phone. I can’t view statements or review purchases on my credit card from my phone. If you want a credit union who gives you access to your finances from whatever device you have access to (phone, laptop, tablet, ect)- don’t come to partners first. If you want reliability - don’t come to partners first, that’s my experience over the last 3 years. ### 1/5 — Not good *2025-03-23, version 43.1.5* This app is trash. Anytime I go to make a mobile deposit, it doesn’t load. Overall the app is slow. Needs major updates. ### 1/5 — can’t pay credit card on app. useless *2024-08-09, version 43.0.9* this upgrade made paying credit card harder and is NOT better than previous version. this is a hassle! not for nothing it’s shady that the new app is getting the positive ratings from the old app ! any of the new ratings are honest and all the 5 stars are from before this disastrous “upgrade” ### 1/5 — Terrible App *2024-05-30, version 43.0.9* Not super user friendly, by far the worst financial institution app I have ever used. ## Most praised reviews (10 highest-rated) ### 5/5 — Outstanding Service *2026-02-21, version 43.3.1* Over 50 years of wonderful service, friendly, always answering questions, quickly responding at drive-up window. Thank you for going above and beyond! ### 5/5 — I like the app *2026-01-08, version 43.3.0* The only thing I would suggest is that they add Zelle to the app ### 5/5 — Magnificent *2025-07-05, version 43.1.5* Thanks so very much.🤗😍 ### 5/5 — Great app for a great credit Union *2025-03-20, version 43.1.5* Staff are always willing to help. ### 5/5 — Bank Security *2024-05-01* The level of security in this Application is as should be expected. The ease of use is not always available in other Applications. ### 5/5 — Great service *2023-08-06, version 43.0.1* I opened a new acc in orange va and they were many thanks missy ### 5/5 — Great App! *2023-02-27* Have been using this app for my banking for a lot of years. I have had no problems with it, it is user friendly! Partners 1st is a good cu to work with!! ### 5/5 — Review *2022-10-24, version 43.0.1* I filing the app easy to use and convenient day or night. ### 5/5 — Fabulous banking app! *2022-09-04, version 42.0.9* I also bank with Truist, formerly Sun Trust and also Chase. Partners 1st app is so far advanced and has so many more features than both these two huge banks combined! Thank you for such a tremendous app with so many features. ### 5/5 — Star Company *2022-06-09, version 42.0.7* Very friendly staff, well organized! The app is easy to use!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*