# Partners Mobile Bank — user reviews > 14 indexed App Store user reviews of Partners Mobile Bank by Partners Bank of New England, rated 4.74/5 from 960 ratings. - Source: https://appshunter.io/ios/app/partners-mobile-bank/id6505123736/reviews - App overview in markdown: https://appshunter.io/ios/app/partners-mobile-bank/id6505123736.md - Rating breakdown: 5★ 747 · 4★ 67 · 3★ 19 · 2★ 9 · 1★ 25 ## What do users think of Partners Mobile Bank? Overall sentiment: mixed **Pros** - 👍 Intuitive and robust mobile app - 👍 Matches offerings of large banks - 👍 Great customer service and personal attention **Cons** - 🐛 Glitchy and buggy after upgrade - 🐛 Issues with automatic payments and withdrawals - 🔍 Lack of access to prior statements and check images - 🔍 Inability to quickly view account activity across all accounts **Commonly reported bugs** - Customers unaware of payment processing issues - Difficulty logging in due to password changes - App crashing and booting users out - ATMs down for extended period **Most requested features** - Allow transfers between own accounts - Add dark mode option ## Most critical reviews (10 lowest-rated) ### 1/5 — Upgrade *2024-09-18* I’ve been a customer of Partners for over 35 years and have never been through such an awful and STRESSFUL upgrade! If my insurance agent hadn’t notified me that my auto withdrawal of our life insurance policies, after paying this for over 40 years, did not go through, our policies would have lapsed and been discontinued! Our IRA, also did not get automatically withdrawn. I am still trying to figure out what other payments were not processed. I was on the phone most of the day yesterday with the two vendors and Partners Customer Care agent, Rebekah (very professional and was as much help as she could be - kudos to her). Partners could not make these two payments, thus phone calls all day to see what had to be done. I have to go to our insurance agency to ‘reinstate’ our policies (thank goodness they are sort of local), the IRA is not an issue because they are resubmitting their payment request. I attempted to call several times on Monday after I was notified by my insurance agent, but could not get through. When I finally waited a significant amount of time after each call, it clicked as though someone had hung up. What amazes me even more, is that your customers were not / have not been informed of these issues! How many customers are still unaware that their payments have not been processed? Who will be responsible for all the charges and cancellations that can result from this. I never write reviews, however, I feel it is very IMPORTANT that a financial institution keep their customers informed of such important matters that can affect people’s lives. ### 1/5 — Unneeded, Unimpressive, and Unflattering *2024-09-17* Partners Bank somehow regurgitated the idea that fall foliage backgrounds and hot pink text was what customers wanted from their mobile banking app. Not functionality or the convenience of accessing your money as you please. ### 1/5 — Total garbage app and Service *2024-09-09* Technology Upgrades to Banks should not take days. Many users cant log in because the bank changed their original password. This app keeps booting me out and crashing while trying to log in. Waste of time. Oh, and their ATMs are down until Sept. 17th. Its only the 9th. Get with it. I have a life to live so I will be switching to a more stable bank and app first thing tomorrow. ### 2/5 — New pin screen - Seriously??? *2026-03-07* I HATE THE GIANT PINK NUMBERS FOR ENTERING MY PIN!! I FEEL LIKE THE WHOLE WORLD CAN SEE WHAT I'M ENTERING!!! PLEASE MAKE THAT OPTIONAL. I came here to use the app support option to inquire about this issue but that only opens up the Partners Bank website - so no app support. ### 2/5 — Not that great *2024-09-22* I liked the old app much better. The new app doesn’t allow quick swiping to see all account activity in all accounts. I can’t view my check images and I don’t have access to my prior years’ statements. Not impressed. ### 3/5 — It’s not for me *2024-09-11* The app doesn’t allow me to transfer money between my own accounts. That’s half the reason for having the app. Hoping it’s just a glitch. I spent quite a bit of time trying to find a way to move funds. Nope. Not an option. Crazy. Because of this I might delete the app. The website seems better overall, but not sure if I can transfer money between my accounts that way yet. ### 4/5 — Pretty good *2025-12-09* The app has been good, but recently they changed it so it no longer shows what account I transferred money into. Instead it shows the last digits of the account I'm currently looking at (..useless!). I came here to use the app support option to inquire about this issue but that only opens up the Partners Bank website - so no app support. ### 4/5 — 4/5 stars *2025-07-25* Coin counter? 5/5. ### 5/5 — Keith D Davis *2025-08-18* Everyone is always very helpful and supportive Even when the issue is 100 percent on my end Appreciate everything they do Keith ### 5/5 — A step into the future *2025-05-10* This mobile app is intuitive and surprisingly robust. Helps me easily manage and track my expenses. It matches the offerings of the largest banks. ## Most praised reviews (4 highest-rated) ### 5/5 — Great Bank *2025-01-14* Great customer service, personal attention, and this new app works fantastic. ### 5/5 — Upgrade *2024-11-18* I’ve been a customer of Partners for over 35 years and have never been through such an awful and STRESSFUL upgrade! If my insurance agent hadn’t notified me that my auto withdrawal of our life insurance policies, after paying this for over 40 years, did not go through, our policies would have lapsed and been discontinued! Our IRA, also did not get automatically withdrawn. I am still trying to figure out what other payments were not processed. I was on the phone most of the day yesterday with the two vendors and Partners Customer Care agent, Rebekah (very professional and was as much help as she could be - kudos to her). Partners could not make these two payments, thus phone calls all day to see what had to be done. I have to go to our insurance agency to ‘reinstate’ our policies (thank goodness they are sort of local), the IRA is not an issue because they are resubmitting their payment request. I attempted to call several times on Monday after I was notified by my insurance agent, but could not get through. When I finally waited a significant amount of time after each call, it clicked as though someone had hung up. What amazes me even more, is that your customers were not / have not been informed of these issues! How many customers are still unaware that their payments have not been processed? Who will be responsible for all the charges and cancellations that can result from this. I never write reviews, however, I feel it is very IMPORTANT that a financial institution keep their customers informed of such important matters that can affect people’s lives. ### 5/5 — Review Update *2024-09-26* Nice! It took a little patience, but the new updated app is working really well now. It was glitchy when they first released it, but everything seems to be fixed now. Glad I checked back and reinstalled it. Very happy with the features and options for organizing and personalizing the settings. ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Mobile app *2024-09-10* LOVE IT‼️‼️‼️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*