# Parts Town — Restaurant & HVACR Parts

> Mobile platform for finding and buying OEM commercial kitchen parts and equipment manuals. (iPhone/iPad app by Parts Town LLC.)

- Source: https://appshunter.io/ios/app/parts-town/id399259573 (this page in markdown: same URL + `.md`)
- Developer: [Parts Town LLC](https://appshunter.io/developer/399259576)
- Category: Shopping, Business
- Price: Free
- Rating: 4.80/5 from 6,209 App Store ratings · 72 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 55 MB
- Languages: American English, Canadian French, European Spanish
- Released: 2010-10-30
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/parts-town/id399259573/reviews.md

## What is Parts Town?

The first and #1 app in the foodservice equipment industry allows you to take Parts Town on the go!  Find and buy the real OEM commercial kitchen parts you need and access online equipment manuals with our user-friendly, innovative parts ID tools. Wherever your day (or night) takes you, we’re here to help every step of the way from simple fixes to large projects in commercial kitchens.

Quick Search – Search by manufacturer, model and/or part category all in one place to swiftly narrow your search. You'll find everything for fryers, combi ovens, ice machines, refrigeration and much more.

My Equipment – Log into your account to save the commercial kitchen equipment you own or service to access parts and manuals.

My Parts – Save a list of foodservice parts you use most for easy reordering. 

Saved Manuals – Find the OEM manual you need, download it to your device and save it for easy reference.

Smart Manuals – Tens of thousands of hyperlinked commercial food equipment manuals that lead directly to product detail pages. You can even save them on your device to view offline.

Interactive Diagrams – Bringing technical schematics to life, these diagrams show a detailed breakdown of parts. Refer to product details and add a part to your cart without leaving the diagram.

Serial Number Lookup – Enter your equipment’s serial number to see an exact list of restaurant equipment parts needed, along with available warranty info.

Synchronized Cart – Your shopping cart is available across all of your devices when you log into your account. It’s easy to pick up right where you left off anytime.

Order History and Tracking – Just log into your account to see your previous orders and find out where your stuff is. 

Live Chat – When you need a little help, chat with a friendly expert in real time.

Join the hundreds of thousands already here when you download today! We’ll see you around Town.

## Key features

- OEM commercial kitchen parts
- Online equipment manuals
- Parts ID tools
- Quick Search by manufacturer, model, category
- My Equipment and My Parts lists
- Smart Manuals with offline access
- Interactive diagrams
- Serial number lookup

## What do users think of Parts Town?

Overall sentiment: neutral

**Pros**

- 🚀 Excellent app to initiate
- 🚀 Quick and easy
- 🚀 Ordering parts have never been easier
- 🚀 The best place for equipment parts
- 👍 Great app
- 👍 Excellent and Easy
- 👍 Useful app
- 👍 Easy look up. Easy order process
- 👍 Nice clean app
- 👍 Excellent
- 👍 Saves time and money while improving productivity
- 👍 Awesome!!! Very helpful app blows the competition away
- 👍 Best industry app
- 👍 GREAT APP!!
- 👍 An app I'll use everyday!
- 👍 Incredible! Solves the long term challenge if Parts Identification- awesome!

**Cons**

- 💰 Parts are available but overpriced
- 💰 Freight prices are ridiculous
- 💰 Trade prices too high
- 💰 You get Robbed on postage and Handling
- 🐛 Every time I have to go into the app I have to login. Even though I have remember login selected
- 🐛 Can't see parts in app when searching by model
- 🐛 The last two times I've tried to check out using my desktop computer it just sits there and spins and thinks it never completes the order
- 🐛 Hard to order parts when the app keeps crashing
- 🐛 App doesn't let me access manuals and doesn't tell me what models the parts fit
- 🐛 The login was terrible
- 🐛 In app the letter will not show up
- 🐛 It would be nice if you would work all the time Partstown
- 🐛 The iPad version of this app will not let you access your account info
- 🐛 I was saving some parts in cart to order later and for some reason few days later my cart was empty so I have to star all over
- 🐛 Since new update, impossible to use, just crashes
- 🐛 App worked great until I had to upgrade to iOS 11
- 🐛 The updated version won't open on my iPhone 6
- 🐛 Won't even open on my I-phone 6 plus
- 🐛 I don't know if it's cuz of the new apple update but when I try to open app it immediately crashes
- 🐛 Can't check status of orders

**Commonly reported bugs**

- Login screen freezes
- Incompatible with older devices

**Most requested features**

- Contractor pricing
- Save for later option or fix the cart problem
- Want to see my orders
- Dark mode option
- Advanced analytics dashboard

## Recent user reviews (10 of 72)

All indexed reviews: https://appshunter.io/ios/app/parts-town/id399259573/reviews.md

### 5/5 — Professional

*2026-08-27, version 10.17.0*

Fast, accurate, parts for people on tight schedules.

### 1/5 — Don’t

*2026-08-25, version 10.15.0*

Extremely disappointing experience with Parts Town.

I placed this order on May 26, 2026, for a part costing over $1,300. My original order confirmation showed an expected ship date of June 15.

It is now August 25 and I still do not have my order.

I have contacted Parts Town multiple times and spoken with several different representatives, including Anna Pullam on several occasions. Unfortunately, the experience has been the same regardless of who I speak with. I keep receiving new expected timeframes — “next week,” then another date, then another delay, and now I’m being told the middle of the following month.

I understand that backorders and manufacturer delays happen. What is unacceptable is keeping a customer waiting for months while repeatedly providing estimated dates that are not met. If Parts Town does not actually know when the part will be available, I would much rather be told that honestly from the beginning.

After waiting nearly three months for a $1,300+ order that was originally expected to ship June 15, I have lost confidence in the information Parts Town provides regarding availability and shipping dates.

If you are ordering a backordered or time-sensitive part from Parts Town, I strongly recommend confirming actual availability before relying on their estimated ship date.

### 2/5 — App and website does not work

*2026-08-03, version 10.15.0*

It used to be a great app to search for service manuals on coolers but now if you search a model number or search for ANYTHING, you get a pop up saying something went wrong… well obviously!

### 5/5 — Pradip Patel

*2026-06-16, version 10.15.0*

Best place to get your parts for your appliance

### 5/5 — Freaking great!

*2026-05-08, version 10.13.0*

If you have an obscure part that is on an old device, chances are, Parts town has it! Super easy to find parts and all the information you need to repair the device. So glad I found them!

### 5/5 — Your compitions uses your site

*2026-05-07, version 10.13.0*

When my  Primary supplier can’t find the parts they always refer us to Parts Town, they say if parts town can’t find it. It’s not there.
Great job Parts town, Always there, always ready to help.

### 5/5 — Great Service!

*2026-03-24, version 10.12.4*

Luke Decker is the best guy to work with and an absolute professional!

### 1/5 — Terrible experience

*2026-03-11, version 10.12.3*

Sadly, I’ve been a customer for many years. They couldn’t process a credit card multiple times even though my credit card said they processed it. They couldn’t figure out the problem. Said they didn’t know what to do isn’t that great

### 5/5 — General manager of Five Star Beverages

*2026-03-09, version 10.12.3*

Always easy to use

### 3/5 — Parts

*2026-02-25, version 10.12.3*

That have the parts I need but they are very expensive . Some things I find other places for way less money.

## Frequently asked questions about Parts Town

### What does the Parts Town app do?

The Parts Town app allows foodservice professionals to find and purchase genuine OEM commercial kitchen parts on the go. It also provides access to online equipment manuals, interactive diagrams, and tools to help identify the exact parts needed for repairs and maintenance.

### What are the key features of the Parts Town app?

Key features include a quick search function by manufacturer, model, and part category, the ability to save your equipment and frequently used parts, access to smart manuals that can be viewed offline, interactive diagrams for part identification, and a serial number lookup tool for precise part matching.

### Is the Parts Town app free to use?

Yes, the Parts Town app is free to download and use. The app itself does not have a cost, and users can browse and purchase parts directly through the platform.

### What kind of equipment parts can I find on the app?

You can find a wide range of OEM parts for various commercial kitchen equipment, including fryers, combi ovens, ice machines, refrigeration units, and much more. The app is designed to help you find parts for almost any piece of commercial food equipment.

### Can I use the app to track my orders?

Yes, once logged into your account, you can view your order history and track the status of your shipments directly within the app. This allows you to stay informed about where your parts are from the moment you order them.

## Version history (last 5 releases)

### 10.17.0 — 2026-08-26

• Added a “Fits Your Model” indicator on part pages, making it easier to confirm compatibility with the model you viewed.
• Now, when you tap a delivery push notification, you’ll go right to your order details for easier delivery tracking.
• Adopted Liquid Glass design to deliver a more refined, intuitive app experience with adaptive visuals, clearer navigation, and more fluid, responsive interactions.
• Fixed an issue that prevented some customers from viewing parts for certain models.
• Minor improvements and stability enhancements.

### 10.15.0 — 2026-06-04

• PartPredictor: Now smarter with 120 brands, 18k+ models. Tell us your equipment's issue, the brand and model, and we'll show you the real OEM parts most frequently used to fix it. From dispatch to the field, find the parts you need to fix equipment faster - built using data from real service techs, backed by AI.
• New install, new experience—choose your role and discover an experience tailored to you.
• Replacement parts are now easier to find when viewing obsolete parts.
• Minor improvements and stability enhancements.

### 10.13.0 — 2026-04-14

New: OEM AutoShip — schedule recurring deliveries of genuine OEM parts, chemicals, and consumables so the right supplies arrive before you need them.

### 10.12.4 — 2026-03-23

• The HVAC Data Plate Scanner is now SnapScan — now including commercial foodservice equipment, with access to our entire parts and model catalog.
• Snap a photo of any equipment’s data plate to instantly find the exact OEM parts and manuals you need, so you never have to search manually or worry about ordering errors.
• Minor improvements and stability enhancements.

### 10.12.3 — 2026-02-20

Minor improvements and stability enhancements

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## More apps by Parts Town LLC

- [Nor-Lake/Master-Bilt OEM Parts](https://appshunter.io/ios/app/nor-lakemaster-bilt-oem-parts/id1294861498)
- [My Service360 by Parts Town](https://appshunter.io/ios/app/my-service360-by-parts-town/id6740817651)

All apps by Parts Town LLC: https://appshunter.io/developer/399259576

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*