# Parts Town — user reviews > 71 indexed App Store user reviews of Parts Town by Parts Town LLC, rated 4.80/5 from 6,209 ratings. - Source: https://appshunter.io/ios/app/parts-town/id399259573/reviews - App overview in markdown: https://appshunter.io/ios/app/parts-town/id399259573.md - Rating breakdown: 5★ 5,574 · 4★ 380 · 3★ 152 · 2★ 33 · 1★ 70 ## What do users think of Parts Town? Overall sentiment: neutral **Pros** - 🚀 Excellent app to initiate - 🚀 Quick and easy - 🚀 Ordering parts have never been easier - 🚀 The best place for equipment parts - 👍 Great app - 👍 Excellent and Easy - 👍 Useful app - 👍 Easy look up. Easy order process - 👍 Nice clean app - 👍 Excellent - 👍 Saves time and money while improving productivity - 👍 Awesome!!! Very helpful app blows the competition away - 👍 Best industry app - 👍 GREAT APP!! - 👍 An app I'll use everyday! - 👍 Incredible! Solves the long term challenge if Parts Identification- awesome! **Cons** - 💰 Parts are available but overpriced - 💰 Freight prices are ridiculous - 💰 Trade prices too high - 💰 You get Robbed on postage and Handling - 🐛 Every time I have to go into the app I have to login. Even though I have remember login selected - 🐛 Can't see parts in app when searching by model - 🐛 The last two times I've tried to check out using my desktop computer it just sits there and spins and thinks it never completes the order - 🐛 Hard to order parts when the app keeps crashing - 🐛 App doesn't let me access manuals and doesn't tell me what models the parts fit - 🐛 The login was terrible - 🐛 In app the letter will not show up - 🐛 It would be nice if you would work all the time Partstown - 🐛 The iPad version of this app will not let you access your account info - 🐛 I was saving some parts in cart to order later and for some reason few days later my cart was empty so I have to star all over - 🐛 Since new update, impossible to use, just crashes - 🐛 App worked great until I had to upgrade to iOS 11 - 🐛 The updated version won't open on my iPhone 6 - 🐛 Won't even open on my I-phone 6 plus - 🐛 I don't know if it's cuz of the new apple update but when I try to open app it immediately crashes - 🐛 Can't check status of orders **Commonly reported bugs** - Login screen freezes - Incompatible with older devices **Most requested features** - Contractor pricing - Save for later option or fix the cart problem - Want to see my orders - Dark mode option - Advanced analytics dashboard ## Newest reviews (14 of 71) ### 2/5 — App and website does not work *2026-08-03* It used to be a great app to search for service manuals on coolers but now if you search a model number or search for ANYTHING, you get a pop up saying something went wrong… well obviously! ### 3/5 — Parts *2026-02-25, version 10.12.3* That have the parts I need but they are very expensive . Some things I find other places for way less money. ### 3/5 — Parts are available but overpriced *2025-07-14, version 10.11.5* Parts are available but extremely overpriced. Charged me shipping for a tiny part which destiny weight 100g even though my order was over 500$. And within Ontario. ### 2/5 — Frustrated *2025-02-06* Every time I have to go into the app I have to login. Even though I have remember login selected. When it freezes up and I I have to close it and go back in, have to input my login again. It’s pretty annoying and why I typically use the website. ### 5/5 — Double gas burner for Bertazzoni stove *2024-11-02, version 10.9.5* With the help of YouTube was able to replace the double burner with ease. The burner is now working great thanks to Partstown! I’ve just place another order for the bottom panel for the oven. I totally warped the bottom panel trying to make a home made pizza! Over zealous with the sauce😬 ### 5/5 — Hard to. Edit. *2024-04-04* We have been trying to edit the information on the credit card screen. Very difficult to figure out. Still the wrong information is on the card that we use for instance, the name is not the one that is listed and the person who’s card it is has had her name changed make it easier to edit that information would be fantastic, thank you ### 5/5 — Quick and easy *2024-01-22* Thanks for all ### 5/5 — Thanks *2023-11-16* Ordering parts have never been easier . I appreciate ### 3/5 — Contractor Pricing!!!! *2023-11-06, version 10.7.0* Contractor pricing would be great! ### 3/5 — Shipping *2023-10-23, version 10.7.0* Highest shipping in the industry. ### 5/5 — The best place for equipment parts! *2023-10-10, version 10.7.0* As a business owner that lives in a remote rural area, this app is a dream come true! ### 2/5 — Trade prices too high. *2023-08-10, version 10.6.5* I love that PartsTown has the parts I need but their prices for a trade purchase is ridiculous! ### 5/5 — Duke Parts are a rip off!! *2023-06-21* Really $78 each for bane shocks that last 8 months? This part alone is a profit center for Duke!! They should be ashamed of this scam!! ### 5/5 — Customer service is the best *2023-06-07* Kimberly R. Is awesome! Customer service 2nd to none! Had a item we couldn’t find she emailed me back the following day with all the information and literature needed for replacement and repair!! Definitely will be order more often from parts town!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t *2026-08-25* Extremely disappointing experience with Parts Town. I placed this order on May 26, 2026, for a part costing over $1,300. My original order confirmation showed an expected ship date of June 15. It is now August 25 and I still do not have my order. I have contacted Parts Town multiple times and spoken with several different representatives, including Anna Pullam on several occasions. Unfortunately, the experience has been the same regardless of who I speak with. I keep receiving new expected timeframes — “next week,” then another date, then another delay, and now I’m being told the middle of the following month. I understand that backorders and manufacturer delays happen. What is unacceptable is keeping a customer waiting for months while repeatedly providing estimated dates that are not met. If Parts Town does not actually know when the part will be available, I would much rather be told that honestly from the beginning. After waiting nearly three months for a $1,300+ order that was originally expected to ship June 15, I have lost confidence in the information Parts Town provides regarding availability and shipping dates. If you are ordering a backordered or time-sensitive part from Parts Town, I strongly recommend confirming actual availability before relying on their estimated ship date. ### 1/5 — Terrible experience *2026-03-11* Sadly, I’ve been a customer for many years. They couldn’t process a credit card multiple times even though my credit card said they processed it. They couldn’t figure out the problem. Said they didn’t know what to do isn’t that great ### 1/5 — Freight *2024-08-30, version 10.9.3* Your freight prices are ridiculous!!!! ### 1/5 — Made it worse *2024-01-19, version 10.7.2* You have made the app useless and i now buy parts anywhere but here ### 1/5 — App *2023-09-23, version 10.6.6* Can’t see parts in app when searching by model ### 1/5 — Danny *2023-07-13, version 10.6.2* You get Robbed on postage and Handling ### 1/5 — Franchisé Tim Hortons *2022-11-21, version 10.5.0* Prix excessif et souvent des problèmes avec l’application et maintenant le site pour nous les franchisés Tim beaucoup d’équipements que nous n’avons pas donc c’est très compliqué pour trouver nos pièces Merci Stéphane Grenier ### 1/5 — Lack of info on app *2022-05-31, version 10.4.0* App doesn’t let me access manuals and doesn’t tell me what models the parts fit. Website is way better ### 1/5 — The login was terrible *2022-05-08, version 10.4.0* I attempted to create a login and your system would not save it ### 1/5 — Don’t always work *2019-08-11, version 6.4.2* It would be nice if you would work all the time Partstown ## Most praised reviews (10 highest-rated) ### 5/5 — Pradip Patel *2026-06-16, version 10.15.0* Best place to get your parts for your appliance ### 5/5 — Freaking great! *2026-05-08* If you have an obscure part that is on an old device, chances are, Parts town has it! Super easy to find parts and all the information you need to repair the device. So glad I found them! ### 5/5 — Your compitions uses your site *2026-05-07* When my Primary supplier can’t find the parts they always refer us to Parts Town, they say if parts town can’t find it. It’s not there. Great job Parts town, Always there, always ready to help. ### 5/5 — Great Service! *2026-03-24, version 10.12.4* Luke Decker is the best guy to work with and an absolute professional! ### 5/5 — General manager of Five Star Beverages *2026-03-09, version 10.12.3* Always easy to use ### 5/5 — Excellent app! *2025-09-18* Parts Town is really easier, faster and reliable. ### 5/5 — Owner *2025-06-30, version 10.11.4* Great app ### 5/5 — Riconcito *2025-06-20, version 10.11.3* Encontré lo que buscaba ### 5/5 — Good app *2025-04-11* Overall I like that you all have an app for this . I didn’t know it existed, it has made it more easy to use and fast on the go . ### 5/5 — Amazing company and selection *2025-02-10* Just started working at Dunkin’ Donuts as a technician. This site has helped me out tremendously. And when you call, the people are nice and friendly. Parts come within a day or two. Or if you wanna rush, you could pay extra. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*