# Passage: Transit Ticketing — user reviews > 45 indexed App Store user reviews of Passage by Bytemark, Inc., rated 2.50/5 from 94 ratings. - Source: https://appshunter.io/ios/app/passage-transit-ticketing/id1129525054/reviews - App overview in markdown: https://appshunter.io/ios/app/passage-transit-ticketing/id1129525054.md - Rating breakdown: 5★ 29 · 4★ 3 · 3★ 6 · 2★ 8 · 1★ 48 ## Newest reviews (18 of 45) ### 1/5 — no purchase history my butt *2022-04-13, version 2.1.4* Tickets keep disappearing after I buy them. Bought an all-day pass today that only worked for a couple hours before it disappeared entirely and never showed as being purchased in the first place. Super glad to have wasted my money on your incompetent programming. ### 1/5 — Very Buggy *2022-03-30, version 2.1.4* This app would be fine but lately it’s been very very buggy. I can’t even tap on the activate button or even scroll down without the app just crashing. Trying to get the app to work while the bus driver looks at you like you’re trying to scam them is not a great experience. I bought my tickets, all I’m asking is for the app to let me use them. ### 1/5 — Loses Fares *2021-12-13, version 2.1.4* I’ve used this app a few times now and on multiple occasions I will buy a fare and see my card get charged, but then the fare is not available for use and never shows up. In addition, the purchase history is totally blank and never shows any fare information. Very frustrating when you’re standing at the bus stop with no other options and so you are forced to purchase another fare and hope that it works this time. In addition, there is no response from customer service when this happens. I recommend all Transit users stay far away from this app. ### 1/5 — Scam *2021-12-08, version 2.1.4* If you buy more then one pass at a time it will delete them all and still charge you ### 1/5 — TICKET PURCHASE GONE *2021-11-19, version 2.1.4* I BOUGHT A TICKET JUST BEFORE LEAVING HOME AND IT DISAPPEARED FROM APP. I was forced to buy another one while in line to get on ferry. My purchase history doesn’t show in app either. I have screenshots and video recordings all about this time with the app and my bank. I will contact my bank for refund. ### 1/5 — Recent Update Eats Tickets *2021-10-25, version 2.1.4* Once this app switched from “HopThru” to “Passage” it eats up tickets despite them being in the purchase history. I logged in and logged out for the purchase history to even be visible. I have wasted so much money already trying to get paratransit rides for a disabled family member. Fix this app! ### 2/5 — App needs re-downloaded every time *2021-10-18, version 2.1.4* I have to delete and re-download the app every time I go to use it. ### 1/5 — Purchased tickets “disappear” *2021-10-13, version 2.1.4* This is the second time I have purchase two days worth of commute (4 tickets) And they disappeared off the app- also no purchase history available- Could be a great app… so far out of pocket 60.00 tickets that disappeared. ### 1/5 — Doesn’t Work *2021-10-12, version 2.1.4* Tickets disappear, sometimes right after you buy them. I logged out and then in so it is now showing in my payment history but still no ticket. ### 2/5 — The app takes my tickets *2021-09-29, version 2.1.4* The app has taken my tickets twice and it’s really inconvenient because I’m asking for help and it’ll take 24 hours for a response that doesn’t do anything and then twice as long to get a reply next time I just need to ride the bus ### 2/5 — Glitches *2021-09-15, version 2.1.4* I have bought all day passes and have them glitch out and then have to buy another pass to make up for the one that glitches out and doesn’t work. ### 1/5 — Doesn’t work well *2021-09-15, version 2.1.4* Passes just randomly disappear which is frustrating when you need them urgently. Avoid this app if possible. ### 1/5 — Recent update buggy *2021-09-10, version 2.1.4* Ever since last week’s update, I keep losing my tickets and purchase history. Was told to logout and log back in to correct this issue. Wish I had known this earlier before having to purchase an extra ride ticket. Reached out to online chat help but have not received a response on my request for refund. ### 1/5 — Terrible *2021-09-09, version 2.1.4* This app has taken 4 day passes from me, once I activate my pass it takes it away a hour later, ### 1/5 — Go back to hop *2021-09-02, version 2.1.4* The new update won’t save any data. Including passes. I just spent 60 bucks on a monthly pass to watch it and my old one vanish in thin air. ### 1/5 — Out of business? *2021-08-15, version 2.1.3* I’m a very infrequent user but this doesn’t open for me anymore; just shuts off. Last update was a year ago so I’m guessing this company has gone down the tubes. Don’t bother trying to load the app. ### 3/5 — Would prefer to use my PayPal account over putting in a credit card number. *2021-08-01, version 2.1.3* I would rather not have my credit card info on my phone. Suggest you allow payment via PayPal. ### 1/5 — Very bogus help center *2021-03-29, version 2.1.3* I received a student buss pass from my college and i have been trying to get help by sending messages through the help center for almost five days now and there has been zero response and no assistance at all. There is no point of having a “help center” if there is no “help” being offered. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work for my phone anymore *2023-02-28* It worked fine in the beginning When I try to buy tickets now It will not let me just exit me out of the app I loved the app but now can’t buy my tickets **Developer response:** Some common tips to help improve performance are below: 1: Log out and back into the app. 2: Uninstall and reinstall the app to ensure the latest version is installed on your device. Your feedback is vital in the improvement of our application performance. If you are still facing issues contact us at support@bytemark.co ### 1/5 — Bug - Invalid session token *2023-02-08, version 2.1.4* I keep getting an “Invalid session token” on any form submission that I do. 2 places that I found so far are buying an Adult Single Ride pass and adding a name to my account. ### 1/5 — Crashes when I try to buy a ticket *2022-12-08, version 2.1.4* The app crashes and now I’m stuck. ### 1/5 — Crashes *2022-12-08, version 2.1.4* I am unable to buy tickets as the app crashes every time I try to buy a ticket. ### 1/5 — Crash when clicking Buy *2022-08-30, version 2.1.4* For a couple of weeks now it crashes when you try to purchase tickets. Unusable ### 1/5 — Crashes every time I try to buy a ticket *2022-08-23, version 2.1.4* App is usable right now ### 1/5 — Keeping bugging out *2022-08-02, version 2.1.4* In San Francisco ### 1/5 — Won’t let me buy passes *2022-07-31, version 2.1.4* Have the app, I click “buy passes” and it closes out. Yippee! Now I get to go to the ferry early and stand in line for a paper ticket! Never been happier… said in complete sarcasm. Not sure if it’s a iOS 15.6 glitch or what but still not happy. ### 1/5 — Took my tickets once again🤦🏾‍♂️ *2022-07-29, version 2.1.4* I already left a review before about my all day pass being gone within a hour of usage and now not only did it happen again but now the app is crashing whenever I purchase a ticket now I can’t go to work..this app needs help and I want to get my tickets back and i also purchased a ticket to take the bus home and it took my money but my pass never showed up. FIX THIS!!! ### 1/5 — Passes Disappear *2022-05-07, version 2.1.4* I’ve purchased passes for both ways more than once. And each time I’ve bought more than one ticket I loose them. When I look at purchase history there is nothing there. I’ve wasted more money on this app then I have on any other travel app before. ## Most praised reviews (10 highest-rated) ### 5/5 — Super easy for car riders *2022-07-14, version 2.1.4* It was just few second to purchase the fare ticket that i needed to buy. I loved how fast and easy to use this app was. ### 5/5 — Easiest way to travel *2019-11-19, version 2.1.3* Ticketing is seamless with this app. Forget your cash?? No problem. ### 5/5 — Great idea!!! *2019-07-16, version 2.0.19* This app means I'll never have to fumble for change EVER again!! ### 5/5 — I love this app! *2019-06-05, version 2.0.18* I was so happy when our transit system started using Hopthru for ticketing. It makes things so much easier. And the app is so easy to use! ### 5/5 — Amazing!! 🤩 *2019-03-30, version 2.0.12* Love this app, use it every day ### 5/5 — Love this for transit in SF! *2019-02-20, version 2.0.9* Super convenient!! ### 5/5 — Easy riding! *2017-09-01, version 1.0.6* Way easier to buy my Monorail pass on here so I don't have to worry about carrying cash! ### 5/5 — Great app! *2016-11-08, version 1.0.1* Wish all public transportation used it. ### 5/5 — SO easy to use. Finally a mobile ticket option - yeah! *2016-11-08, version 1.0.1* Incredibly easy to use. I hope soon my guests can buy individual rides on the Seattle monorail using the app too! ### 4/5 — Easy to use :/ but need add ons *2018-10-20, version 1.0.19* Please add paypal and better management for your rides The app is great thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*