# Passerelle Coach — Real time video support

> Real time video support (iPhone/iPad app by SupportSquare NV.)

- Source: https://appshunter.io/ios/app/passerelle-coach/id1596462094 (this page in markdown: same URL + `.md`)
- Developer: [SupportSquare NV](https://appshunter.io/developer/1596306783)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.6 · 74 MB
- Languages: American English, Dutch, French (France)
- Released: 2022-07-28
- Data updated: 2026-06-05
- User reviews in markdown: https://appshunter.io/ios/app/passerelle-coach/id1596462094/reviews.md

## What is Passerelle Coach?

Passerelle Coach is used for advanced remote support for field engineers by service-desk operators or colleagues. The field engineers can carry smart glasses (or use tablets or other portable devices). Next to bi-directional audio/video and messaging support, the operator can send documents, instructions, take remote on-site pictures, store them for later reference, enrich them with annotations and show them on the device of the field engineer. Such annotations can even be made on the live video stream, resulting in an AR-like experience for the field engineer.


## Version history (last 5 releases)

### 5.2.1 — 2025-11-22

Bug fixes

### 5.2.0 — 2025-10-21

- Support for QR code of type 'Menu'
- Added support for calling support from an offline instructor or instruction menu
- Added support for folders in the media library
- Added support for instruction translation
- Call Support and Create Support Ticket are now accessible to all roles

- Bug fixes and performance improvements for a smoother experience

### 2.4.2 — 2025-05-16

- Updated to iOS SDK 18
- Added folder breadcrumb in instruction list
- Fixed potential crash when starting annotations on some iPhone models
- Bug fixes

### 2.4.1 — 2025-01-28

- Added missing Iristick voice commands for instruction library
- Added support for app locale in login screen

### 2.4.0 — 2025-01-22

- NEW: Support for instruction folders to help you stay organized.
- NEW: Add videos when creating instructions for a richer and more engaging experience.
- Bug fixes and performance improvements for a smoother experience.

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## Related topics

[paasserelle](https://appshunter.io/ios/topics/paasserelle)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*