# Passport Parking — user reviews > 468 indexed App Store user reviews of Passport Parking by Passport Labs, Inc., rated 4.70/5 from 97,267 ratings. - Source: https://appshunter.io/ios/app/passport-parking/id501324867/reviews - App overview in markdown: https://appshunter.io/ios/app/passport-parking/id501324867.md - Rating breakdown: 5★ 85,306 · 4★ 5,826 · 3★ 1,655 · 2★ 880 · 1★ 3,600 ## What do users think of Passport Parking? Overall sentiment: negative **Pros** - 🚀 Convenient - 🚀 Saves time - 🚀 Useful for commuters - 👍 Works as expected **Cons** - 🐛 App freezes/crashes - 🐛 Payment issues - 🐛 Unreliable/inconsistent - 🔒 Doesn't work with non-US cards/accounts - 💰 Charges extra fees **Commonly reported bugs** - App fails to load or open - Payment not registering properly - Incorrect parking zone/space selection - Unexplained charges on accounts **Most requested features** - Allow pre-payment before meter start time - Add ability to cancel/end session early - Improve zone/space selection process - Provide better customer support ## Newest reviews (20 of 468) ### 2/5 — Buggy *2026-08-27, version 9.9.0* I have data but not WiFi. The app says I’m not connected to the internet but I am since I’m posting this review. ### 1/5 — Terrible customer service *2026-08-06, version 9.9.0* The app suggested a zone number after I arrived. I clicked it and the app charged me for a parking lot in another state. Customer support gives me the wrong phone number to reverse the charge. Twice now. Terrible. ### 2/5 — Unreliable *2026-08-03, version 9.9.0* Unreliable at the worst times ### 1/5 — Parking app, but making it difficult *2026-08-03, version 9.9.0* Parking app, but making it difficult and riddled with unnecessary steps. ### 1/5 — Fraud *2026-07-31, version 9.9.0* Filing a complaint with the better business bureau. Intentionally designed for you to enter in the spot number instead of the zone number so they can ticket profit with the town. ### 1/5 — Rubbish app *2026-07-31, version 9.9.0* You have a 15 second timer to checkout and add a new credit card lol bad design, just add Apple Pay? ### 1/5 — Dumb pin *2026-07-30, version 9.9.0* The pin validation is ridiculous. It kept failing no matter how many different combinations I tried. Ended up paying on the web. ### 1/5 — Useless *2026-07-27, version 9.9.0* As others have said, the app is useless, will not accept any email to create an account nor overseas phone number. ### 1/5 — Just why *2026-07-23, version 9.9.0* I am not paying 20$! For 2 hour parking! ### 1/5 — Trash *2026-07-23, version 9.9.0* What’s the point of having the option to add time and everytime i try i cant!!!! And then you cant use the same zone anymore you have to move to a different zone. If im there all day i should be able to use that zone all day as long as im paying ### 1/5 — Offline *2026-07-23, version 9.9.0* The app often fails to open. Just Hangs so you have to scratch around for coins or yet another parking app !!! ### 1/5 — Great until it wasn’t *2026-07-18, version 9.9.0* This app was great until it completely stopped working. I tried uninstalling and reinstalling the app and I still get an error message. Unable to receive verification code. Please try again. I’m sick of trying again! ### 1/5 — So long to get a code to verify account *2026-07-15, version 9.9.0* I waited over 15 minutes to get a code to verify the account. I requested another it took so long. And then of course the original was rejected. I’ve given up. ### 1/5 — Awful *2026-07-14, version 9.9.0* Rent seeking app that has zero useful features like being able to filter by limits and rates. Unbelievable how we hand over basic services to these leeches. ### 3/5 — Good not great (PLZ ADD PREPAY OPTION)!!!! *2026-07-11, version 9.9.0* The app isn’t bad, decent functionality, although it has the occasional glitch (you just need to restart app so no big deal.) However, the one thing that is SO annoying is that you cannot pay for parking until the exact time that parking is being charged for. E.g. I go to pilates class and it starts at 8am, coincidentally, the parking only starts being paid at 8am as well. I cannot prepay for my parking at 7:50 (when I’m walking into class) and have to wait until exactly 8am to pay. This is very inconvenient and I even forgot to pay for parking before my class this morning and just barely missed getting a parking ticket. Please add a pre-pay option!!!!! ### 1/5 — Not Working after latest patch… *2026-07-09, version 9.9.0* Usually works great and now it won’t even open up on my phone. Maybe revert back to an earlier build that actually works… I mean just think of all the convenience fees you’re missing out on. ### 1/5 — Cannot open app *2026-07-06, version 9.9.0* I’m their latest update I can no longer even open the app. Now I’ll be stuck with a parking ticket. Thanks! ### 1/5 — Pointless for UK Tourists *2026-07-03, version 9.9.0* Phone number only accepts US and no email address accepted. Completely useless app. ### 1/5 — Unnecessarily limiting passkey choice *2026-07-02, version 9.9.0* Don’t tell me what my passkey can or cannot be. It’s 4 digits and I should be able to select whatever 4 digits I want. Introducing frivolous rules and restrictions on my selection is annoying ### 1/5 — Terrible app *2026-07-01, version 9.9.0* A bane on humanity aggressively invasive to pay for parking. Would be shocked if this wasn’t piping data to palantir. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is useless *2026-08-30, version 9.9.0* I needed it to park, but I did not even get past the registration screen. Either it did not load the country list for the phone number or when I tried the email alternative it always errors out sending a verification code. The whole thing this thing is supposed to do is allow me to park, if I can’t even get there, this is useless. ### 1/5 — Worst app to exist *2026-08-27, version 9.9.0* Payment doesnt work after multiple trying. I had to go to my parking ### 1/5 — Horrible *2026-08-21, version 9.9.0* It does not recognize my cellphone number, nor my email address and it was impossible to use from page 1! Ridiculous! ZERO stars ### 1/5 — Doesn’t work unless you’re on wifi *2026-08-21, version 9.9.0* This never lets me pay unless I am on wifi ### 1/5 — Doesn’t work properly *2026-08-17, version 9.9.0* wouldn’t accept my payment and then i got a parking ticket ### 1/5 — fake reviews *2026-08-17, version 9.9.0* idk how a parking app has 90k reviews they all look sus and i got a scam call after putting my info in, stupid parking meters don’t accept quarters so people have to give you their data to park that’s weird af ### 1/5 — Useless *2026-08-11, version 9.9.0* Minor updates last month but not fixed the most common issues raised by reviewers. ### 1/5 — Can't login *2026-08-08, version 9.9.0* All I need is to pay for parking. For unknown reason they start from asking me for my phone number. Next is some pin that doesn't work. Awful app. Will call the city to get it removed. ### 1/5 — doesn’t work *2026-08-08, version 9.9.0* doesn’t work ### 1/5 — Absolutely hate this app *2026-08-07, version 9.9.0* It’s ridiculous that we’re forced to use it at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Seamless, Reliable, and Actually Makes Parking Easy *2026-04-02, version 9.7.1* Passport Parking is one of those rare apps that just works exactly how you need it to. It’s all fast, intuitive, and stress-free. No more running back to the meter or guessing if you have enough time left. The notifications and reminders are a game changer, and the interface is super clean and easy to navigate. Payments are smooth, receipts are clear, and I’ve never had an issue with transactions or tracking sessions. You can tell this app was built with real users in mind. ### 5/5 — Is the app down? *2025-06-22, version 9.6.4* My credit card information disappeared when I try to re-enter it it keeps saying network issue,this has been for like two weeks now. Love this app so I hope it gets fixed soon. ### 5/5 — Issue fixed quickly, app works great *2025-05-23, version 9.6.4* I had an issue with the app crashing and the developers fixed it quickly. Thank you. Easy to use app and helps me park in the city where I live. ### 5/5 — Reorder Vehicles *2025-05-08, version 9.6.2* Would be great if you could reorder the vehicle list so that the one you drive most often is the first on the list. I would take less than 5 minutes to add to the app. ### 5/5 — So much better than other options! *2024-11-14, version 9.4.5* Having changed cities to an area that uses a different system, i learned to appreciate how convenient this app is compared to other systems. It’s quick, easy, and I have never had any problems with it. ### 5/5 — Parking that supports ApplePay *2024-10-23, version 9.2.22* UI a little odd but works. Would be nice if it showed actual charge & $0.40 fee. Room for improvement by adopting iOS rather than cobbling custom UI ### 5/5 — Fantastic!! *2022-05-06, version 9.2.0* We were vacationing in Newport, Rhode Island, this week. I downloaded the app, followed the very simple instructions, slid the slider to how much time I wanted, added to it later after we got the time’s almost up alert, and then paid with Apple Pay. Couldn’t believe how simple and effective this app is. Well done. ### 5/5 — It takes the headache out of paid parking *2022-04-27, version 8.7.7* Nobody likes paying for parking but this app works great and it makes paying for parking very convenient. I love the idea that you can extend your time without having to go out to your car. ### 5/5 — Convenient and Easy to Use *2021-11-15, version 8.7.1* Using the Passport App is free, easy to set up and saves me from overestimating my parking time on the high side. Now, I can estimate the time I need to park on the low side, remotely monitor how much time I have left or add additional time, if required. It also saves me from having to maintain a supply of coin to feed the meter. I find it great to use. ### 5/5 — Nice App *2021-05-09, version 8.7.1* Very easy and fun to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*