# Passport Photo Maker・ — user reviews

> 38 indexed App Store user reviews of Passport Photo Maker・ by Madduck, rated 4.70/5 from 708 ratings.

- Source: https://appshunter.io/ios/app/passport-photo-maker/id6476445859/reviews
- App overview in markdown: https://appshunter.io/ios/app/passport-photo-maker/id6476445859.md
- Rating breakdown: 5★ 617 · 4★ 28 · 3★ 19 · 2★ 7 · 1★ 37

## What do users think of Passport Photo Maker・?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Quick and efficient
- 💡 Helpful for visa/passport photo needs

**Cons**

- 💰 Expensive
- 🐛 Glitchy features
- 🔒 Difficult to cancel subscription
- 🔍 Misleading free trial
- 📤 Issues with exporting/saving photos

**Commonly reported bugs**

- App crashes and freezes
- Photo editing/cropping not working as expected
- Subscription management issues

**Most requested features**

- Option to export photos in required formats
- Improved customer support and communication

## Newest reviews (16 of 38)

### 2/5 — No sirve

*2026-05-18, version 2.0.8*

Pago la membresía trato de hacer fotos y no sirve

### 4/5 — Didn’t export jpg as promised

*2026-01-16, version 2.0.6*

The app is quick and easy to use. Although after purchasing, I still couldn’t export my Visa photo. But I figured out I had to close the app and reopen it for it to acknowledge that I made a purchase. That’s not so bad.  But when I chose EXPORT, so I could get my photo in JPEG as required by Vietnam, the app still exported it as a PNG file. Again fine, because I can use Canva to export it to JPEG.  Just a lot of extra work for a 9.99 one time use app. For that amount of money it should work perfectly right away.

### 3/5 — Good app but misleading free trial

*2025-08-29, version 2.0.0*

The app's "free trial" is misleading. Once you subscribe, there is no option to cancel, making the trial effectively a forced subscription. This lack of transparency is dishonest and creates a frustrating user experience.

### 1/5 — No cancelation option

*2025-08-19, version 1.1.0*

I had this app only for one day under trial period. Now I am trying to cancel the subscription but cancellation option is no where to be found.

### 1/5 — Unable to cancel

*2025-07-30, version 1.1.0*

Unable to cancel on settings

### 1/5 — cancellation is not possible, you will be charged 7.99!

*2025-07-03, version 1.0.9*

I wanted to use trial option and tried to cancel the next day but did not work.
You will just receive an email telling you to follow settings>subscriptions >cancel .. BUT that button does not work !

### 4/5 — Denny

*2025-06-05, version 1.0.7*

Very helpful

### 1/5 — Didn’t work

*2025-06-02, version 1.0.7*

Photo was not accepted for US passport due to being cropped too close

### 3/5 — Okay

*2025-05-29, version 1.0.7*

Decent app but have to use the trial and leave a credit card

### 1/5 — Scam

*2025-05-27*

Don’t use the trial. It’s a hassle to cancel subscription. No way to do it in the app.

### 1/5 — Bad

*2025-05-26, version 1.0.7*

Bad

### 4/5 — Easy to use

*2025-05-15, version 1.0.7*

I appreciated being able to upload multiple photos to pick.yo one I wanted.

### 1/5 — Photo

*2025-05-11, version 1.0.7*

Photo kept enlarging too big

### 3/5 — Passport photo id marker

*2025-03-31, version 1.0.7*

Hi, I am so happy that I made my own passport

### 2/5 — Poor

*2025-03-22, version 1.0.7*

My photo got rejected

### 1/5 — Not for US Passport

*2025-03-20, version 1.0.7*

Head too big, the Post Office refused the picture

## Most critical reviews (10 lowest-rated)

### 1/5 — Muy caro cobran

*2026-02-01, version 2.0.7*

Es demasiado caro

### 1/5 — Click bait

*2026-01-11, version 2.0.6*

App is glitched, waste of time, completely useless

### 1/5 — Does not work

*2026-01-10, version 2.0.6*

I bought the subscription but it does not allow me to save or print pictures. Waste of time.

### 1/5 — Signed Up for Membership & Can’t Download Picture

*2025-12-30, version 2.0.6*

So I signed up for a membership so I could create a passport photo for my renewal process. However, after downloading set app and buying the weekly membership, I tried to export my photo, and I was unable to do so. There is no contact information or people to reach out to if you’re having issues with the app which doesn’t make sense to me so I’m thinking this app was a scam. That sucks because now I’m out $10. Do better.

### 1/5 — cancelamento

*2025-11-18*

Não tem um campo de fácil acesso para realizar o cancelamento da assinatura

**Developer response:** Hello, sorry to hear that you'd like to cancel your subscription. We would like to assist you. Please contact us from the Help Center at https://madduck-help.freshdesk.com/

### 1/5 — Frauds

*2025-11-15, version 2.0.3*

Cannot contact , the have blocked off and hacked their own system to where you cannot cancel membership im going to report!!

### 1/5 — Numerous issues with its features and functionality

*2025-09-18, version 2.0.1*

I had a terrible experience with the Passsport Photo app due to numerous issues with its features and functionality. I signed up for what was supposed to be a free trial, but I couldn’t access the necessary features. I couldn’t upload all the photos needed to create the image I wanted. Furthermore, when I finally managed to upload a photo, the background removal feature didn’t work as expected, rendering the app useless for my needs. As a result, I ended up using a different app, but I still got charged and did not receive a refund. I would recommend trying Picsart instead, as it is a more reliable app that doesn’t lag or freeze like Passsport Photo does.

### 1/5 — Beware

*2025-09-18, version 2.0.1*

App didn’t work and they make it impossible to cancel in the app.

### 1/5 — Not user friendly

*2025-09-18, version 2.0.1*

Not useful

### 1/5 — Passport Photo Rejected

*2025-08-27, version 1.1.0*

The app claims to verify the photo, but my passport renewal was rejected for a “grainy” photo. Cost me time and money.

## Most praised reviews (10 highest-rated)

### 5/5 — Easy to use

*2025-11-23, version 2.0.3*

Cannot get any better for the job at hand. Thanks

### 5/5 — Brazil Visa Photo

*2025-05-06, version 1.0.7*

Extremely easy tool to use.

### 5/5 — Green card

*2025-05-05, version 1.0.7*

Fotoğraf stüdyoları 600 TL olmuş dijital fotoğraflar için birebir.

### 5/5 — Foto USA

*2025-04-20, version 1.0.7*

Lenis

### 5/5 — 背景が白くならない

*2024-08-17*

完全に背景が白くならない

**Developer response:** Hello,

Your feedback is important to us and has been sent to our relevant department for evaluation.

Best regards.

### 5/5 — Başarılı

*2024-07-16, version 1.0.4*

İşimi hemen hallettim çok iyi uygulama olmuş

### 5/5 — Elif

*2024-06-08, version 1.0.3*

Bayıldım çok kullanışlı işimi hemen hallediyorum

### 5/5 — Fazlasıyla başarılı

*2024-05-06, version 1.0.3*

Çook işime yaradı tavsiye ederim

### 5/5 — Amazing app!

*2024-03-27, version 1.0.2*

It was very helpful and time saver for me! Thank you who created this!

### 5/5 — Super einfach

*2024-03-22, version 1.0.2*

bin sehr 😁 zufrieden! Hohe Qualität und praktisch.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*