# Passport Photo - PhotoAiD — user reviews > 2,495 indexed App Store user reviews of Passport Photo by Photo Aid, rated 4.50/5 from 18,012 ratings. - Source: https://appshunter.io/ios/app/passport-photo-photoaid/id1500544448/reviews - App overview in markdown: https://appshunter.io/ios/app/passport-photo-photoaid/id1500544448.md - Rating breakdown: 5★ 14,929 · 4★ 869 · 3★ 281 · 2★ 192 · 1★ 1,741 ## What do users think of Passport Photo? Overall sentiment: neutral **Pros** - 🚀 Easy and convenient - 👍 Helpful customer service - 🚀 Quick photo review and delivery - 💡 Ability to retake photos for free - 👍 Affordable pricing - 👍 Reliable and accurate photos **Cons** - 🐛 Photos not accepted by passport offices - 🐛 Delayed or non-delivery of printed photos - 🐛 Inconsistent photo editing quality - 🐛 Unclear refund policies **Commonly reported bugs** - Incorrect photo dimensions - Inability to resubmit rejected photos - Billing issues (e.g. double charges) **Most requested features** - Option to save past photos - More delivery options (e.g. expedited shipping) - Clearer instructions on photo requirements ## Newest reviews (10 of 2,495) ### 5/5 — Photo *2026-08-18, version 3.5.6* Great service ### 5/5 — Fast & Easy! *2026-08-17, version 3.5.6* This was such a helpful tool for a busy professional needing a pic for a license! ### 5/5 — Awesome *2026-08-17, version 3.5.6* Time, money, frustration saver ### 5/5 — Fast and easy! *2026-08-16, version 3.5.5* Used this app for a printed photo for myself and a digital photo for my husband and it was super easy to do. The pricing is comparable to going to a location in person, but I love the convenience of being able to do it at my leisure. Shipping for the printed photo was fast and the digital photo was ready almost immediately after some corrections. ### 5/5 — Great *2026-08-15, version 3.5.6* Great. Easy. ### 5/5 — Great Passport photo *2026-08-14, version 3.5.6* Love this app! Easy to use. Great result! ### 5/5 — Passport photo *2026-08-14, version 3.5.6* Love this app. Saved time & took the pic from the comfort of my home! ### 5/5 — Amazing! *2026-08-13, version 3.5.5* Convenient easy and fast! Excellent quality! ### 5/5 — Easy *2026-08-13, version 3.5.5* Very easy to do. I tried it in my own with nothing but a failure. Thank you ### 5/5 — Unbelievably Great *2026-08-11, version 3.5.5* Not only is being able to take care of a passport photo in the comfort of your own home far superior to standing in the middle of a Walgreens, the ability to retake photos to your heart’s content means it is also far more likely that you will end up with a photo you don’t hate. You have to live with it for ten years. The price is almost exactly the same as Walgreens. Love it and will recommend! ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam alert - Do not use this app *2026-08-25, version 3.5.6* Don’t bother using this app. Waste of time and money. They just let AI take over, they literally edited my picture “after” reviewing the digital copy. They changed the body of the person in picture that were mailed to me. I had used this app once in past, then it worked out well. I (had taken the printouts myself though) but it seems they have let AI edit the images wildly without any human in the loop ### 1/5 — Poor outcome *2026-08-20, version 3.5.6* Took my photo, paid for the extra check. Photo was immediately denied by UK Passport Office Waste of money ### 1/5 — Image rejected *2026-08-19, version 3.5.6* Image over altered by AI. HM Passport rejected ### 1/5 — Photo not accepted *2026-08-19, version 3.5.6* I paid 1999 for the photo and it was not accepted for a passport photo says it’s too close to back up from the camera ### 1/5 — Awful *2026-08-19, version 3.5.6* Photo did not meet passport requirements ### 1/5 — Hidden fees *2026-08-19, version 3.5.6* App works great but they don’t show you the fact that there are fees until you get to the end of taking your photo. Surprise! Not stated when you first open app. Not stated in app description in App Store. Just a surprise at the end of everything. Immediately deleted. ### 1/5 — 照片不合格联系没人回应 *2026-08-19, version 3.5.6* 广告说照片不能用可以免费修改 可是现在我的照片申请不合格 找了半天也没有任何回应，到底能不能免费修改，收钱倒是一秒划走，现在要修改了找不到服务 ### 1/5 — Not for Canadians *2026-08-18, version 3.5.6* Digital photo Rejected by passport office for not coming from a brick and mortar photographer. ### 1/5 — Fraudulent Charges *2026-08-11, version 3.5.5* requested an authorization of 5 cents to process the photo then turned around and tried to charge $50 to that same card. ### 1/5 — Do Not Purchase, better luck with a selfie *2026-08-11, version 3.5.5* Sent pic to gov.com they didn’t accept and these people want another $20 to process a new pic with most likely same result. Sent email to so called CS…no response It may say guaranteed but it’s just a box of guaranteed BS at the end of the day. Had to dispute with CC to get refund ## Most praised reviews (10 highest-rated) ### 5/5 — Quick and easy *2026-08-25, version 3.5.6* Fast, multiple options to print and download. ### 5/5 — So easy! *2026-08-24, version 3.5.6* This is an excellent service to provide and much appreciated. Saved me a trip to the USPS and money! ### 5/5 — Driving license *2026-08-24, version 3.5.6* Absolutely fantastic app and so fast. Would highly recommend ### 5/5 — Quick and easy *2026-08-24, version 3.5.6* Took longer to fix my hair then to get a reviewed passport photo. ### 5/5 — Professional *2026-08-22, version 3.5.6* Great Photo ### 5/5 — Passport Holder *2026-08-20, version 3.5.6* The government online Passport site finally accepted my PhotoAiD photo. Sister Dolores ### 5/5 — Genuine service *2026-08-20, version 3.5.6* I needed a 2 x 2 photo for travel documents and on the second try of taking a picture, the photo aid corrected the size and I am sure that it will be approved by the online source. Great service I strongly recommend. ### 5/5 — Great app *2026-08-19, version 3.5.5* Easy app to use and upload to passport. Waiting for passport renewal to be accepted. Online application has questioned photo submitted may not meet the requirements due to eyes not fully open. ### 5/5 — Nice app *2026-08-19, version 3.5.6* Save time on booking appointments and travel ### 5/5 — 5 Stars *2026-08-18, version 3.5.6* Great app very easy to use and with the full double money back guarantee if not excepted it’s a must use service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*