# Password Manager - Protect — user reviews > 46 indexed App Store user reviews of Password Manager by MAPLE LABS COMPANY LIMITED, rated 4.14/5 from 312 ratings. - Source: https://appshunter.io/ios/app/password-manager-protect/id1474193684/reviews - App overview in markdown: https://appshunter.io/ios/app/password-manager-protect/id1474193684.md - Rating breakdown: 5★ 219 · 4★ 27 · 3★ 7 · 2★ 9 · 1★ 50 ## What do users think of Password Manager? Overall sentiment: negative **Pros** - 👍 Like it very very much - 👍 Great for being free **Cons** - 🐛 Loses passwords repeatedly - 🐛 Deleted all passwords - 🐛 Passwords mysteriously wiped clean - 🐛 App kept crashing - 🐛 Passwords changed unexpectedly - 🐛 Erased passwords after 2 days - 🐛 All passwords gone - 🐛 Can't edit, delete, or update passwords - 🐛 Forgets passwords frequently - 🐛 All data gone - 🐛 Passwords deleted after generation - 🐛 Can't transfer info to replacement phone - 🐛 Passwords encrypted, inaccessible - 🐛 Passwords disappear after OS upgrade - 🐛 Crashing on new phone - 🐛 Deleting password entries - 🐛 Generator not functioning as presented - 🐛 Not KeePass compatible - 🐛 Free not truly free - 🐛 Generated passwords replaced with different values - 🐛 App will not save dates - 🐛 Lost all data - 🐛 Not mentioned on real KeePass webpage **Commonly reported bugs** - Mobile App keeps losing passwords - All passwords that I had saved are gone - This app deleted all of my passwords - All of my stored PW’s have been mysteriously wiped clean - After turning on cloud sync I could no longer open most of my passwords - App kept crashing - Some of my passwords were just gone - Everything I have entered and saved has CHANGED - All my passwords erased themselves after 2 days - Phone upgraded and everything was gone - All my passwords are gone now - Can’t edit, delete or update any passwords - Cannot sort passwords alphabetically or otherwise - It forgets my passwords - All my passwords disappeared for no reason - Opened the app today and all my data was gone - Changed all my passwords using the generator. Went in the next day and all passwords deleted - All my passwords mysteriously disappeared for no reason - The app deleted several passwords - No method to transfer accounts/passwords to new device - Every single password was gone, deleted from my account for some reason - Lost all my passwords when I went from free demo to paid subscription - Somehow my personally selected passwords were encrypted by the app and now I don’t have access to view them - Every time there is an OS upgrade on my phone, all my passwords disappear - Tried to access a password today and found all my passwords have vanished - App crashes when I try to access a password and it copies nothing to the clipboard - Keeps deleting the password entries I create. They seem to last for a day or so then disappear - Once you have you password saved and you go back into the app they are all changed - The generator does not function as presented - This app is not keepass compatible. It does not read keepass files and is not the same - To use anything other than the ID, you have to pay - The generated passwords were replaced with different values - The app will not save dates - It keeps losing the password, and it just lost all my data - All Passwords disappeared **Most requested features** - Way to update passwords or logins - Instructions on how to use this app ## Newest reviews (15 of 46) ### 1/5 — All data gone *2021-11-23, version 1.3* Opened the app today and all my data was gone. I see other reviews like this. Do not use this app as your data will be wiped from your device eventually rendering the app completely useless in the long run. ### 1/5 — Terrible *2021-11-10, version 1.3* Changed all my passwords using the generator. Went in the next day and all passwords deleted ### 1/5 — A scam *2021-09-14, version 1.3* I download this because It represented itself as keepass…. That was a lie that the Apple store allowed these scammers to present for months if not years IOnly found out this was a scam site because all of my passwords mysteriously disappeared for no reason. As did my previous one star review of these scammers. If you lookAt the readings over 90% over the last year have been one star and yet somehow Apple allows this to remain a 4.5 star rated app. Sketchy crap like this makes one lose all faith in the Apple store and it’s supposed consumer protection functions ### 1/5 — Trash *2021-09-02, version 1.3* Just absolute trash. The app deleted several passwords. No response from dev. Had I been someone that didn’t back things up, would be in trouble. Devs - you should take this personally and probably rethink your career, and probably, life choices. ### 1/5 — Unreliable App *2021-05-13, version 1.3* I got this app at the suggestion of a person I work with who works in IT security. After some research about the reliability of this app, I downloaded it and put a bunch of passwords in. A few months later, every single password was gone, deleted from my account for some reason - not by any doing of my own. Very disappointed. ### 1/5 — Lost all Info *2021-04-30, version 1.3* Lost all my passwords when I went from free demo to paid subscription and they haven’t helped me to restore them. ### 1/5 — Passwords Encrypted *2021-03-30, version 1.3* Somehow my personally selected passwords were encrypted by the app and now I don’t have access to view them. ### 1/5 — Worst app ever *2021-02-16, version 1.3* Every time there is an OS upgrade on my phone, all my passwords disappear. What is the point of this thing? ### 1/5 — Passwords vanished *2021-02-06, version 1.3* Used the app for a few months. Tried to access a password today and found all my passwords have vanished. I am screwed. Thanks guys. ### 1/5 — Fake app *2020-12-26, version 1.2* This is fake, not real KeePass ### 1/5 — Loved it but now it crashes *2020-12-06, version 1.2* I just started to use this app and found it really handy. Switched to a new phone and now the app crashes when i try to access a password and it copies nothing to the clipboard. Wish there was support to contact. Ive deleted and installed the app, still no fix. Now i cant access my passwords. ### 1/5 — Disappointed *2020-12-03, version 1.2* Really frustrating - keeps deleting the password entries I create. They seem to last for a day or so then disappear. ### 1/5 — Nothing to do with KeePass the open source password manager *2020-11-19, version 1.2* Not sure if the naming here is a happy (for the developer) coincidence or intentional but this has nothing to do with the actual open source KeePass password manager. This is very misleading and I hope the developer ch ages the name or Apple removes this from the the store. ### 1/5 — Got my money back *2020-10-22, version 1.2* I purchased this app and I requested my $. Back. The genarator does not fuction as presented. ### 1/5 — This is a different app, NOT KeePass *2020-09-23, version 1.2* This app is not keepass compatible. It does not read keepass files and is not the same. Seems like they are just trying to take over the keepass name recognition to fool purchasers into buying their knock off instead of using the free cross platform apps that do use keepass files ## Most critical reviews (10 lowest-rated) ### 1/5 — Loses your passwords *2025-09-08, version 1.3* Mobile App keeps losing our passwords. Tried to contact Keepass for help but no help recovering. Lost my passwords twice now and my wife lost hers once. Not worth it. ### 1/5 — Deleted passwords and no support *2025-01-22, version 1.3* I’ve been using this app for years and all of a sudden all of my passwords that I had saved are gone. I submitted a help request and can’t get anyone to return my email. ### 1/5 — Deleted all of my passwords *2023-07-27, version 1.3* This app deleted all of my passwords. They were there yesterday and now they are gone. Do not use this password manager. Also there is no way to update passwords or logins. There are better free password managers available. ### 1/5 — Lost all of my passwords *2023-01-10, version 1.3* Worst experience I have ever had with mobile app. Had to retype passwords into my new phone. Thought I would turn on cloud sync to get around that. After turning that on I could no longer open most of my passwords. App kept crashing. Some of my passwords were just gone. Gave up and am resetting them all and deleting this HORRIBLE app. ### 1/5 — Absolutely pathetic! *2022-06-23, version 1.3* If I could give LESS stars I would! What is the point of saving your passwords on not for the app to change them! Everything I have entered and saved has CHANGED. Don’t waste your money on this rubbish ### 1/5 — Don’t use this app *2022-04-16, version 1.3* I was doing great for about a year, my phone upgraded and everything was gone. I liked the app and I’m not saying it was the apps fault but if all my account and passwords disappear for whatever reason then it’s no good to me. I didn’t purchase the backup offered thru the app then my bad but why offer the app at all if this is going to happen !!!! I certainly wouldn’t want to upgrade if this is possible. ### 1/5 — Awful *2022-02-27, version 1.3* All my passwords are gone now ### 1/5 — This is NOT the app you want *2022-02-10, version 1.3* Can’t edit, delete or update any passwords. Cannot sort passwords alphabetically or otherwise. What a hot mess. Looking for new app as I write this review. ### 1/5 — It forgets my passwords! *2022-02-09, version 1.3* So this works fine and then one day I try to log in only to be told to create a new password and all my saved passwords and gone! This has happened so many times to me I can’t use this app any longer. It forgets my passwords faster than my own brain does! ### 1/5 — All my passwords disappeared for no reason *2021-12-19, version 1.3* I didn’t do any upgrades or updates recently but I logged in and suddenly all my passwords are gone! This is such a freaking waste don’t ever download this app. ## Most praised reviews (7 highest-rated) ### 5/5 — Yes Jayashree. *2024-04-30, version 1.3* Like it very very much. ### 5/5 — Excellent *2019-12-30, version 1.1* Un app très facile à utiliser, simple. ### 3/5 — Great for free, but… *2023-07-20, version 1.3* Great app for being free but just opened it and all of my stored PW’s have been mysteriously wiped clean. Thanks. ### 2/5 — Awful *2022-06-21, version 1.3* All my passwords erased themselves after 2 days!! ### 2/5 — Can’t transfer info to replacement phone *2021-07-14, version 1.3* Got a new phone and see no method to transfer accounts/passwords to new device ### 2/5 — Waste of Money *2020-11-08, version 1.2* This is the worst app I have ever purchased!!!!! Once you have you password saved and you go back into the app they are all changed. I have attempted to get support and no one will get back to assist. BIG WASTE OF MONEY. ### 2/5 — This isn’t KeePass *2019-09-20, version 1.1* There’s an open source password manager called KeePass, which makes a lot of strong privacy guarantees and is cross-platform and compatible with basically every networked OS and device under the sun. This isn’t that. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-16.*