# Patient Access — Connect to healthcare services

> Connect to healthcare services for appointments, prescriptions, and pharmacy services. (iPhone/iPad app by Patient.co.uk.)

- Source: https://appshunter.io/ios/app/patient-access/id612905214 (this page in markdown: same URL + `.md`)
- Developer: [Patient.co.uk](https://appshunter.io/developer/492677473)
- Category: Medical, Utilities
- Price: Free
- Rating: 4.80/5 from 983 App Store ratings · 224 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.0 · 77 MB
- Languages: American English
- Released: 2013-03-31
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/patient-access/id612905214/reviews.md

## What is Patient Access?

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. 

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: 

• If you’re feeling under the weather, search for symptoms and find patient information articles  
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services 
• Choose from over 30 services provided by your local community pharmacy and book in the app 
• Access and read medical advice and healthy living tips from the experts 
• Sign in quickly, easily and securely with Touch or Face ID 
• Swiftly check if you can link to your GP 

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: 

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you 
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy 
• View your medical record, including test results, immunisations and allergies 
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice 
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions 
• Message your GP directly from within Patient Access at home or on the move 
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician 
 
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

## Key features

- Book GP appointments
- Order repeat prescriptions
- Explore local pharmacy services
- Search symptoms and find information
- Self-refer to NHS services
- View medical record
- Message your GP

## Recent user reviews (10 of 224)

All indexed reviews: https://appshunter.io/ios/app/patient-access/id612905214/reviews.md

### 1/5 — Disastrous

*2026-08-06, version 3.0.3*

Absolutely terrible - app crashes every few minutes. I’m trying to reorder medications before going on holiday, but the app shuts off every time, I get to the medications page. I’m reasonably IT literate and such, but having logged in 10 times or more in the last 20 minutes, I’m giving up.

### 1/5 — Awful

*2026-07-24, version 3.0.3*

This has got to be the worst app in the world. Can’t log in, download Authenticator app. Scan code with tablet, gives code, doesn’t work, try again code isn’t the right one, tried again and again. Why when you have a password, do you need to go through all this every time you want to SIMPLY LOG IN!!!!!!!!

### 1/5 — Doesn’t work?

*2026-07-09, version 3.0.3*

Cannot log in

### 1/5 — Technical Difficulties

*2026-07-03, version 3.0.3*

I’ve had access and was able to log in fine since I originally set up my account. Recently, I thought I’d like to be more secure with my account, so I set up the two-factor authentication (2FA). This has now locked me out of the account, at least it would seem that way.

The system is completely broken. On a desktop browser, I get a generic error: "Sorry, we weren't able to sign you in at this time. Please check your sign in details and try again."

However, trying to log into the iOS app reveals the actual backend failure. It tells me: "Sorry, we weren't able to sign you in at this time. We are experiencing some technical issues while getting your record from your practice."

I have reset my password and reset the 2FA (using both Apple and Google Authenticator). The system claims these resets are "successful," but the second it tries to fetch my data from my GP practice, it chokes. It won't even let me completely disable 2FA to revert to my working setup. Enabling security should not corrupt the link to a patient's GP surgery. I recommend avoiding 2FA on this app until they fix this database synchronization bug.

### 1/5 — What’s its purpose we have the NHS app

*2026-06-15, version 3.0.3*

Don’t see the purpose of this app! We have a NHS app why so fragmented? App states you can book GP appointments and repeat perspirations. The GP practice I’m registered with can’t do either.

### 1/5 — Password reset

*2026-06-10, version 3.0.3*

Won’t work, simple takes you to the log on screen when clicking the email - needs sorting out in an update soon!

### 2/5 — Barely works on MacOS

*2026-06-09, version 3.0.3*

The app is available on Mac, but shows a warning that the device is jailbroken every time it is launched, even when that is not the case.

### 1/5 — Useless

*2026-06-03, version 3.0.3*

I’ve never been able to log in, it’s appalling!  Trying to reset my (clearly not very) memorable word is impossible, there are bugs and inconsistencies all over the place.  I don’t know what features this useless app is supposed to offer that aren’t already available in the NHS app.  I’ve now deleted it and contacted the supplier and asked that my login details be removed.  I’ve never seen any app that’s worse than this appalling heap of…

### 1/5 — Rubbish

*2026-05-27, version 3.0.3*

Terrible

### 1/5 — Unnecessary barriers and zero functionality

*2026-05-22, version 3.0.3*

A total waste of time. Forced to use a paid verification app just to log in, only to find out you can't even book appointments online anymore. Completely useless update

## Frequently asked questions about Patient Access

### What can I do with Patient Access?

Patient Access allows you to book GP appointments, order repeat prescriptions, and explore local pharmacy services. You can also search for symptoms, find patient information, and self-refer to NHS services. If linked to your GP practice, you can view your medical record, message your GP, and book video consultations.

### How do I link Patient Access to my GP practice?

To link Patient Access to your GP practice, you must be a registered patient at a participating practice. The app will guide you through a swift check to see if you can link your account. Once linked, you'll gain access to advanced features like booking appointments and viewing your medical record.

### Is Patient Access free to use?

Yes, Patient Access is a free application. There are no charges for downloading or using the core features of the app. The service is provided to help patients connect with their healthcare services more easily.

### What if I can't link to my GP practice?

If you cannot link to your GP practice, you can still create a Patient Access account without linking. This will allow you to search for symptoms, find patient information articles, self-refer to NHS services, and explore local pharmacy services available through the app.

### Can I use Patient Access to manage my family's healthcare?

Yes, Patient Access allows you to look after your loved ones. You can act on their behalf to book appointments and order repeat prescriptions, provided you have the necessary permissions or are managing their care.

## Version history (last 5 releases)

### 3.0.3 — 2025-09-09

This release includes following updates:

- Content-specific widgets are no longer available or supported.
- Technical Upgrades.

### 3.0.2 — 2025-07-25

This release includes several UI enhancements, upgrades and bug fixes:

- Ensure that missing symbols are displayed within the test results.
- Login journey interface improvements
- Alerts and Notifications UI improvements

### 3.0.1 — 2025-04-15

This release includes various enhancements and bug fixes:

- Account Security updates
- Fix around persistent alerts
- Updates around Nominated Smart Pharmacy information

### 3.0.0 — 2025-01-30

This updates includes,
1. Experience our refreshed app Home screen. Access all your favourite features seamlessly, including repeat medication and book appointments from one convenient place.
2. Discover our new Patient services menu. Access all menu options in one view, conveniently located at the bottom of your screen.

### 2.9.3 — 2024-12-14

This release includes various enhancements and bug fixes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*