# Patient App — user reviews > 34 indexed App Store user reviews of Patient App by Biotronik SE & Co. KG, rated 1.40/5 from 29 ratings. - Source: https://appshunter.io/ios/app/patient-app/id1409653303/reviews - App overview in markdown: https://appshunter.io/ios/app/patient-app/id1409653303.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 3 · 2★ 3 · 1★ 22 ## Newest reviews (14 of 34) ### 1/5 — Disgraceful *2025-06-24* Being that this app is for use with a device that’s been implanted due to having a heart condition it’s complete lack of functionality, complications using etc are something Biotronik should be ashamed of. **Developer response:** Dear JohnP Orlando, We regret that you had an unpleasant experience. If you need support, please send an email to BIOTRONIK Health Services Customer Support at patientapp.support@biotronik.com. Our specialists are ready to help. Thank you. ### 1/5 — I sure hope the Biotronik device works better than this app *2025-05-27* My rating should be a zero. This app has been a fail from the get-go. Can’t even register my device, and the App Support link is broken, so that says a lot right there. Yikes. I hope the medical device this app is supposed to support is okay. Now I’m worried. I’ll speak with my cardiologist tomorrow and voice my concern. Maybe he needs to find a better provider for implantable loop monitoring. **Developer response:** Dear MilczewskyMama, we appreciate your honest feedback. Our priority is always the quality of our implanted devices.   The app is an additional tool to support patients' lives with devices, and it has no impact on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes, depending on the underlying reason and priorities, it takes some time to implement feedback and fix issues in the app. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you! ### 1/5 — Features needed *2025-04-11* The app needs to work on the latest version of IOS. it needs to tell me remaining battery life of my pacemaker. It needs to tell me all of the detailed data it is receiving on its monitor. **Developer response:** Dear David T.N., We appreciate your honest feedback. We have passed it on to the appropriate team. Please contact patientapp.support@biotronk.com if you need assistance. Our specialists will be happy to assist you. Thank you ### 1/5 — I can’t login *2025-01-11, version 2.7.0* I installed the and verified my email but still unable to login ### 1/5 — Terrible app *2024-12-17* Do the developers even pay attention to the reviews being left about this app, so that they’re able to improve it? Because it doesn’t seem like it. It took me 2 tries before I was even able to download the app because the scanner doesn’t work, so everything had to be added manually and even after that, I still had to close out the app AGAIN and input everything in manually before I could even log in. The app is honestly a waste of space because it doesn’t show or record anything of importance in my opinion, just a question asking how you are feeling and shows the last time you recorded anything. This app needs a serious update **Developer response:** Dear greenbtg, we appreciate your honest feedback. Our priority always lies in the quality of our implanted devices. The app is an additional tool to support the life of patients with devices, and it has no influence on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes depending on the underlying reason and priorities it takes some time to implement feedback and fix issues in the app – like in your case. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you! ### 1/5 — Awful! *2024-11-07* I’ve registered my account, verified my e-mail and can’t get past the spinning/thinking circle of death! It refuses to open from my iPhone 13 Pro Max that says it’s compatible with Biotronic’s app 🤦🏼‍♀️ This would obviously be a great tool to have to monitor my pacemaker from home. Unfortunately it’s nothing more than a colossal waste of my time! For a company that has come so far in medical advances you’d think a simple app would be fairly easy for them to implement 🤷🏼‍♀️ So, so disappointed in this. **Developer response:** Dear Sheila, we appreciate your honest feedback. Our priority always lies in the quality of our implanted devices.   The app is an additional tool to support the life of patients with devices, and it has no influence on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes depending on the underlying reason and priorities it takes some time to implement feedback and fix issues in the app – like in your case. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you! ### 1/5 — Schlecht, schlechter, am schlechtesten *2024-10-24, version 2.7.0* Wie man eine so schlecht funktionierende, so patientenunfreundliche App auf den Markt bringen kann, deren Benutzung auf jeden Fall zum Anstieg des Blut führt, ist mir schleierhaft ### 1/5 — Useless *2024-09-22, version 2.7.0* Impossible to register. I gave carefully followed the instructions again and again. I give up ### 1/5 — Schlecht *2023-06-22, version 2.7.0* QR Scanner funktioniert nicht ### 1/5 — Useless for an end user *2023-04-22* This app tells you some info about your device (do you need that info?), some average HR (nothing on low or high HR)…and that’s about it. Useless if you want any details about what’s going on with your device (AICD) or with your heart or what’s happened in the past. None of that data is available. Might as well go see the doctor and not load this app. **Developer response:** Hello, thank you for the feedback. We have forwarded it to the appropriate team. ### 1/5 — Ugh *2023-01-28* Can’t connect. “A problem occurred during communication with our server”. **Developer response:** Dear Patient App user, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — Not enough data *2022-06-10* I would love to see detailed heart rate data and percentage of pacing. At the moment the app tells me pretty much nothing about my heart or pacemaker. I get more heart rate data from my Apple Watch! **Developer response:** Hello, thank you for your feedback. We have forwarded it to the appropriate team. If you have any further questions/feedback please contact patientapp.support@biotronk.com for support. ### 1/5 — Used to work *2021-07-09, version 2.3.1* With this new version I can not get the app to load on my iPhone 12 Max. The app was limited to begin with and now it doesn’t load at all. Asks for my username and password, begins to load and just get circular spinning icon that never loads the app. This needs to be tested before it gets released. I can’t check things out now. Hope they can fix this. ### 1/5 — Seit Update down *2021-06-26, version 2.3.1* Seit dem Update bekomme ich immer die Meldung, dass der Server nicht erreichbar wäre und ich mich im offline Modus befinde. So nicht zu benutzen ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating *2026-05-31* App was working fine until 2 days ago. Now it’s not showing latest readings and is sending a message telling me it’s not connecting to server. I hope the pacemaker works better than the app. **Developer response:** Dear shortmare, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — Can’t register *2026-03-26* App did not allow me to fill in any field! IpadOS 26.4 may be the problem. **Developer response:** Dear AzDesertDude, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — Can’t register *2026-03-02* I’d love to be able to use this app. I carefully input all the info required, yet the app still says something went wrong. I was hoping to see if my afib is slowing down, but I guess I’ll still have to use my smart watch for that. I’m disappointed. **Developer response:** DearElmose2, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — Unable to register *2025-12-23* The app appears to not allow registration on current IOs , has not been updated for some time. **Developer response:** Dear teno157, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — Unable to register *2025-12-16* The app appears to not allow registration on current IOs , has not been updated for some time. The developer should probably remove the app from the App Store . ### 1/5 — Scanner *2025-12-04* The scanner does not work. I have yet to be able to register my device. It keeps telling me to try back in a week even when I type it in **Developer response:** Dear Scanner005, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — App Is The Worst I've Ever Seen *2025-10-24, version 2.7.0* CAN'T EVEN REGISTER THE DEVICE THROUGH THIS USELESS APP. THE SCAN FEATURE DOES NOT READ THE QR CODE. WHEN MANUALLY ENTERING THE REQUIRED INFORMATION, AN ERROR MESSAGE APPEARS AFTER NUMEROUS ATTEMPTS. AFTER DELETING AND REINSTALLING THE APP SEVERAL TIMES WITH THE SAME RESULT, I FINALLY GAVE UP. APP DEVELOPERS NEED TO ADDRESS THIS ISSUE. ### 1/5 — Useless *2025-09-23* Does not work with iPhone. No options or work around. Why offer this if no updates to the app? Don’t waste your time and makes me question whether my physician even monitors the device. **Developer response:** Dear omphoto, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — App not working *2025-08-18* I am trying to register my device with my serial number but it just won’t work I am not even sure if this app is still being ran by anyone anymore though. **Developer response:** Dear Kaldance89, Please send an e-mail to the BIOTRONIK Health Services Customer Service Center: patientapp.support@biotronik.com Our specialists will assist you appropriately. Thank you. ### 1/5 — Useless! *2025-07-18, version 2.7.0* This does not work! I thought I would have a pleasant experience connecting it and then using the application! It constantly just tells me ‘something has gone wrong’!! It can’t even tell me what!! Useless - for the bin I think!!! Very depressing! ## Most praised reviews (9 highest-rated) ### 5/5 — Biotronik patient app *2025-02-21, version 2.7.0* I have now successfully registered the app, I was given wrong device number by hospital, all now seems to be working very well George Wiltshire ### 5/5 — I imagine the app works great... *2019-11-25* I imagine the app works great, but I can’t use it. I didn’t realize it was only for the Biomonitor. When do we get an app for pacemakers? 😁 **Developer response:** We appreciate your feedback and will incorperate it in our App development. Best regards, healthservices@biotronik.com ### 3/5 — Schlechte Darstellung auf Iphone. Stromverbrauch HomeMonitoring?! *2023-11-02, version 2.7.0* 1. Die Darstellung der Daten ist verbesserungsnotwendig. Hier meine Verbesserungsvorschläge, die auch dem Support vorliegen. Mir ist klar, dass das nicht von heute auf morgen geschieht! -Sonntage erscheinen auf der Tagesskala der Wochen-Ansicht nicht. -Die horizontale Achse ist generell nicht senkrecht über den Werten ausgerichtet. -Die Darstellung ist für ein Iphone viel zu klein. - -Keine Anzeige im Querformat. Ipad wird gar nicht bedient, obgleich dort eine optimale Darstellung möglich wäre. -Wenn der Server gewartet wird,keine Wartungsanzeige. 2. Auf die Frage, wieviel % die Batterielebensdauer bei aktivierter Home- Telemetrie verkürz wird, habe ich Antworten zwischen 1,5 und 15% (!) erhalten. Das ist nicht in Ordnung und wird dem Patienten in den Werbebroschüren nicht mitgeteilt. ### 3/5 — Access to Data *2022-12-02* Why can’t the app show things like heart rate throughout the day as opposed to only when it checks in? Why can’t the app show events they have taken place over the last 24 hours? **Developer response:** Hello, thank you for the feedback. We have forwarded it to the appropriate team. Please contact patientapp.support@biotronk.com for support. ### 3/5 — My App *2021-12-18* I think the app could be greatly improved if you could stay logged in all the time and if your log in and password could be saved in your password chain. It’s frustrating to have to log in almost every time you have to record symptoms! ### 3/5 — Loved at first *2020-01-24* I loved this at first because I can be specific with my symptoms unlike with my fob that goes with my device but now it is constantly crashing on my iPhone 11pro and I cannot even get it to fully open. It’s a shame because now I have to carry that fob with me and I can’t detail what symptoms I’m having to my doctor. **Developer response:** We appreciate your feedback, this issue has been fixed with our latest version of the app. Please feel free to enjoy our app with your iPhone again. Best regards, healthservices@biotronik.com ### 2/5 — Limited usefulness *2024-01-30* This app feels like an afterthought. The login isn’t persistent, isn’t recognized by Apple’s built-in password manager, doesn't have a URI set to be recognized by third party password managers, doesn’t support biometric login (Face ID, etc). Once you get in, it shows a splash screen asking how you’re feeling that won’t go away until 3-4 seconds after you press the X in the corner. Confirmation of the date/time of the last successful sync my pacemaker did is helpful. The teeny tiny graphs below it are of very limited use since you can’t zoom in or get the actual values being displayed. Would love to see more of my own data, in greater detail. **Developer response:** Hello, thanks for the feedback. We have forwarded it to the appropriate team. ### 2/5 — Stürzt ab! *2021-12-05, version 2.3.1* Hat anfangs gut funktioniert, sehr praktisch dass man die Symptome eintragen kann 👍🏼 seit heute lässt sich die App aber nicht mehr öffnen. Sobald ich sie öffne lädt sie ein paar Sekunden und stürzt dann ab. Habe alles versucht, es funktioniert einfach nicht 🤷🏽‍♀️ so eigentlich 1/5 Sternen da ich es nicht nutzen kann ### 2/5 — Unreliable *2021-03-16, version 2.2.2* Crashing, logging out as you input data , good luck if you’re suffering for anything cardiac or insulin diabetic and need immediate results or try to calmly sort out things --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*