# Patient Cloud — user reviews > 60 indexed App Store user reviews of Patient Cloud by Medidata Solutions Worldwide, rated 2.60/5 from 113 ratings. - Source: https://appshunter.io/ios/app/patient-cloud/id1361329140/reviews - App overview in markdown: https://appshunter.io/ios/app/patient-cloud/id1361329140.md - Rating breakdown: 5★ 38 · 4★ 3 · 3★ 5 · 2★ 14 · 1★ 53 ## Newest reviews (14 of 60) ### 2/5 — Missing calendar view *2024-07-12, version 2023.3.6* The app is so close to being useful, but the team stopped just short, leaving a clumsy UX. - desperately needs a calendar view (even a list sorted by date) with the ability to verify/edit previous days. Without it, the data integrity is totally compromised with missed days, forgotten medication, overwriting, etc. - multiple logins (eg 2 parents entering data for same patient) - ability to auto populate forms with saved regular medication. (User currently is forced to type in same protocols everyday) - alerts for missed days and other inconsistencies in the data input so data in is clean for the study. Net net 1 or 2 sprints would make this an awesome app. You’re right there, hope you keep going. ### 2/5 — Phone number *2024-03-11, version 2023.3.3* I’ve never had such a problem to just get a phone number for metadata because my card has run out and I threw it out because I didn’t know you were supposed to keep the same card all I want is the phone number to ask somebody about the problem and you have a jumping through so many hoops and still no phone number is this some kind of secret number that I can call I’m very upset with you right now please send my phone the phone numbersend it to 214–7 05–5702 for Robert Lux and please don’t make me wait forever I don’t see why this is such a problem thank you ### 1/5 — Slow to sync *2022-12-20, version 2022.3.2* Used to sync fast. Now it takes as long to heat up a pizza in the microwave from frozen. Both are gross, one is barely edible. ### 1/5 — Katastrophe *2022-12-18, version 2022.3.2* Alle 3-4 Tage ist die Anmeldung via PIN weg und man muss wieder Nutzername und Passwort händisch eingeben (wird nicht gespeichert). Für eine so primitive App mit 2 Abfragen einfach nur peinlich. ### 2/5 — Not loading *2022-09-21, version 2022.3.2* I’ve signed in several times through out the day and it never makes it past the login screen. If I put in the wrong info it tells me but when I put in my correct login it never goes to the next screen. ?? Please fix this. ### 2/5 — App won’t load, “Verifying Data” *2022-09-16, version 2022.3.2* New user as of 12 noon today. (10 hours ago). After I enter the code, the app spins saying it is “verifying data”. Over 20 minutes. I see the app was updated yesterday so another bug fix is needed. ### 1/5 — App broken *2022-08-31, version 2022.3.1* It’s been a while since the app broke. Had to do with an iOS upgrade, they haven’t yet released the new app. Getting a bit annoying. ### 1/5 — Broken again *2022-08-08, version 2022.2.1* In the 2 years of the trial this is the 4th time I have had delete and redownload the app and get a new code. There has to be a better way to deal with updates. ### 1/5 — Not working *2022-07-25, version 2022.2.1* The app continually switches off. How do I fix it? ### 1/5 — THE WORST *2022-07-05, version 2022.2.1* Zero stars would be more appropriate. Regularly notifications yell at me I haven’t completed the survey, oh yes I did! Absolute junk. ### 1/5 — Stability issues - uploading and must reset credentials constantly *2022-05-28, version 2022.1.2* I can't tell you how many times I've had to re input my login credentials each time and set a PIN. I thought at first it was just when a new version came out. Nope! So I have to set almost every time, then do the PIN, and then it forgets. I can't tell you how many times it has had issues uploading data. It would force close on its own in the middle of submitting and I'd have to input again. I use it every day and I am readly to stop totally inputting my data at this point. ### 1/5 — Doesn’t sync consistently *2022-03-11, version 2022.1.1* I complete the daily diary between noon and 1 pm every day. Sometimes late at night it will notify me to complete the diary when I already have. Other times I get a message the next morning that I missed the day before. Manual syncing just sends it into a freeze. ### 1/5 — Constantly crashes *2022-02-14, version 2021.5.1* Very unreliable ### 1/5 — Not working *2022-01-30, version 2021.5.1* Does not open after entering PIN. ## Most critical reviews (10 lowest-rated) ### 1/5 — New update End of July 2026 doesn’t work with an old iPhone *2026-07-31, version 2026.2.2* It is frustrating! ### 1/5 — Forced to use this, terrible UX *2025-06-30, version 2024.2.7* Have to use this app for my kids medical trial.. this app was designed by people who have no idea what the requirements are for such trials. I imagine this app was outsourced, paid large sums from government grants and no actual care for what the users of the app experience. Frustrating beyond belief after a year and a half of using this app every day ### 1/5 — Patient user *2025-06-06, version 2024.2.7* Keeps freezing and can’t be opened ### 1/5 — Crashes *2025-03-14, version 2024.2.3* As soon as I enter my PIN, it crashes ### 1/5 — Urgently needs a better interface *2024-12-11, version 2024.2.0* This app is very clunky and not intuitive to use: 1) it is not clear what forms are mandatory and which required for logging symptoms 2) there is no record log - this is a massive oversight for parents that are applying allergy patches on a daily basis - it is easy to forget whether or not a patch has been logged after it has been removed or added. Please fix these really basic issues. ### 1/5 — Can’t disable optional eDiary entries *2024-10-06, version 2023.3.7* After activating my account, I repetitively receive notifications to complete my optional eDiary entry. The research study team cannot disable the generation of the optional entries nor the hourly notifications to complete the entries. They contacted the study sponsor who cannot disable these erroneous entries and have not had success working with the developer (you fine folks) to fix this bug. This is not complex programming. Elevate this to a P1 incident/problem and fix it. If I wasn’t getting paid to participate in this clinical study, I would drop out so that I don’t continue to receive these annoying notifications. ### 1/5 — Terribly slow, such poor function for a medical app *2024-07-10, version 2023.3.6* The incredibly slow reload time for this app was almost reason enough for me to drop out of a clinical trial. It is absurd that it does no automatically refresh, and that when you click the synchronize button you have to wait ages for it to load. Ridiculous. Researchers need to find a better app or developers need to improve this one dramatically. ### 1/5 — Does not work *2023-08-09, version 2023.1.4* Gets stuck on “OK”. Wastes time and money. Uninstalled and reinstalled. Still not working. 0 would be a better rating. ### 1/5 — App won’t open after update *2023-06-17, version 2023.1.4* App won’t open after update this week ### 1/5 — awful! crashed four times before I could finish. *2022-12-24, version 2022.3.2* new update is awful! don't update! I opened the app logged in and out crashed. logged back in continue where I left off it crashed. logged back in put in two digits of my temperature and it crashed. constantly crashing on this update! ## Most praised reviews (10 highest-rated) ### 5/5 — Med *2024-01-28, version 2023.3.1* Great app ### 5/5 — Einfach nützlich *2023-12-16, version 2023.3.0* Tägliche Eintragung des Wohlbefindens, man wird darauf aufmerksam gemacht. Finde ich super! Alles einfach gehalten und verständlich. Man muss sich jedesmal einloggen mit dem PIN, den man sich selber ausgesucht hat. ### 5/5 — Easy to use. Great way to instantly submit data *2022-04-21, version 2022.1.2* Requested to fill in the app for a week following vaccination. Clear instructions and questions. ### 4/5 — Notifications are wrong *2022-10-12, version 2022.3.2* It’s easy to use, but please fix the notifications. I get warnings that I haven’t filled out the questionnaire every day for several days *after* filling out the questionnaire. The notifications don’t seem to sync with the questionnaire. ### 3/5 — Not great, slow and inconsistent *2024-10-02* It’s really slow. Sometimes takes ages to submit and get the next step. Needs work. ### 3/5 — 12:01 a.m. *2022-10-13, version 2022.3.2* At 12:01 a.m. the app alerted me to a new diary day. Accurate but annoying. This woke me up from deep sleep, which affected an immune system your client is trying to test. The CDC uses a similar app but the alerts come at the more reasonable time of 3 p.m. I will set focus for future, but programmers should think of the patients when setting up times. ### 3/5 — Broken *2021-12-08, version 2021.5.0* Yesterday’s update (12/6/2021) seems to have broken the app. When I submit my identifier it spins a few seconds and then just sits on that screen. ### 3/5 — Won’t allow form to open *2020-11-11, version 2020.5.0* Despite numerous reminders asking me to complete my vacation diary the app will not open the relevant form. Very frustrating! ### 3/5 — "When to use" should be clearer *2020-11-07, version 2020.5.0* It's now 7 days since my vaccination and prompted by repeated and insistent messages, I reluctantly filled in the forms, although I really didn't have symptoms I'll try snd telephone on Monday for clarity. But there could easily be a user manual incorporated into the App. Unfortunately, VERY easy to use! ( in the sense of submit data. ) ### 3/5 — Confusing notifications. *2020-11-05, version 2020.5.0* My app has become “ live” ,7 days after my first vaccination shot and all day I’ve received reminders that I should complete forms with symptoms and temperature, however, I haven’t had any symptoms or to the best of my knowledge, reported any. It either needs tweaking or clearer instructions. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*