# Patient Concierge > Augmented reality app to clarify and simplify hospital billing statements. (iPhone/iPad app by Avadyne Health.) - Source: https://appshunter.io/ios/app/patient-concierge/id1383648965 (this page in markdown: same URL + `.md`) - Developer: [Avadyne Health](https://appshunter.io/developer/1383648964) - Category: Medical - Price: Free - Rating: 1.70/5 from 46 App Store ratings · 28 written reviews indexed - Age rating: 12+ - Requires: iOS 16.1 · 120 MB - Languages: American English - Released: 2018-05-30 - Data updated: 2026-07-05 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/patient-concierge/id1383648965/reviews.md ## What is Patient Concierge? Patient Concierge App Ever found your hospital bill confusing? A billing app has never been more informative or easy to use. The Patient Concierge brings your hospital bill* to life with a free, vivid Augmented Reality experience and explanation. “Patient Concierge is a terrific introduction to your hospital’s bill in a visually stunning interface that provides a better financial experience for all patients.” If you’ve ever said to yourself “I wish my hospital bill would be easier to understand.” Or wondered “What is this bill for? Has the insurance portion been paid? How do I contact someone for financing options? Then the Patient Concierge app can help. Install the Patient Concierge app to make the financial experience of your hospital bill easier and more informed! Join the millions of patients who have discovered a more patient-friendly experience and understanding of their hospital billing experience! * Patient Concierge works with participating hospital bills displaying the "Patient Concierge" icon and QR Code. Main Features: - An abundance of helpful information, closed-captioning and multiple languages - Stunning 3D Patient Concierge avatar makes it easy to touch different portions of the bill for a guided, custom tour of your bill - Find exactly what you need to help you understand your bill and achieve a better patient financial experience - Quick access to online information about your bill, when it’s convenient for you, day or night Patient Concierge gives you a deeper understanding of your hospital bill with informative explanations about every portion of the bill using your fingertips to guide your tour. - Locate your hospital’s customer service information - Have one-touch ability to speak by phone, create an email or connect online directly to your hospital’s patient payment portal to pay your bill - Discover the terms of your bill and how there may be financial assistance options to assist you - Learn about your summary of services describing the date(s) and type(s) of service(s), the amount charged, the amount covered by insurance and what portion of the remaining balance you may owe for the services - Understand exactly when your bill is due, what amount is owed and the date of your statement - Link to your hospital’s patient health records more easily with one-touch access to your hospital’s secure portal How the App Works: To get started - Download and Install Patient Concierge on your Mobile Device - ensure you have a WiFi or cellular connection to the Internet on your mobile device. . - Tap on the Patient Concierge icon to launch the app. Set and save the default language you desire. The app home screen will display. - Lay your bill on a flat surface. - Locate the QR code on your bill, next to the Patient Concierge logo. - Select the “Scan & Explain My Bill” button and align the QR Code within the four corners shown in the viewfinder. - Next, position your phone to align your entire bill within the four corners of the viewfinder on your screen. Be sure your volume is up and the ring or silent switch is off. - The augmented reality experience will begin when Patient Concierge recognizes your bill. NOTE: While Patient Concierge is adapted for tablets and iPads, Patient Concierge is optimized for the best experience using a mobile phone ## Key features - Augmented reality bill explanation - 3D avatar guided tour - Detailed charge breakdowns - Insurance coverage information - Customer service contact - Payment portal access - Financial assistance options ## Recent user reviews (10 of 28) All indexed reviews: https://appshunter.io/ios/app/patient-concierge/id1383648965/reviews.md ### 1/5 — Trash *2026-03-02, version 1.19.0* This app is complete trash. It simply doesn’t work at all. I try scanning the barcode and it tells me to make sure I’m connected to the internet or cell data and, of course I’m connected! Garbage, pure garbage. ### 1/5 — Junk *2026-01-24, version 1.19.0* This is app is the most frustrating experience I have ever had simply trying to pay a bill. One star is not low enough. ### 1/5 — Awful *2025-10-18, version 1.19.0* The only thing the app really does is explain your bill…which is self explanatory. It’s even worse if you call Meduit because their customer service agents are taught to do the exact same thing. Reading me my bill and not resolving my issue is NOT customer service! ### 1/5 — They’re right *2025-10-08, version 1.19.0* Everyone was right. This app is a complete and total waste of time. ### 1/5 — Worst *2025-10-03, version 1.19.0* This is the worst app ever. It's not that it doesn't work. It's just that it takes 10 times longer than writing a check and putting it in the mail. It is hard to figure out how to use it and using it takes way longer than it should. I can't believe that anyone approved this. ### 1/5 — Doesn’t work *2025-06-21, version 1.19.0* Using an iPhone 16 max pro. Won’t scan the QR code. Have had problems with this app in the past. It’s unhelpful. ### 1/5 — zero stars *2025-06-13, version 1.19.0* terrible worthless app ### 1/5 — Have no idea … *2025-02-28, version 1.14.0* I can’t even get the app to work. Totally waste of time. Maybe if they want my money they should make it easier to give it to them?? ### 1/5 — Worst, most excessive app ever *2024-12-31, version 1.14.0* It’s no wonder why this app has a low rating. All I want to do is pay my bill but you make it so complicated. There is no way someone over 55 years old could figure this out. You have to first scan a QR code on your bill which is fine - I assumed it would take me to a bill Payment site but no. You have to download an app, then scan QR code again within the app, then a virtual assistant pops up and you have to carefully hold your phone still over the bill while the app uses AR to explain the bill. I just want to pay my bill but it’s impossible to get the Bill payment option to pop up while trying to hold your phone steady over the bill. ### 1/5 — Literally awful *2024-12-17, version 1.14.0* Doesn’t work. Won’t scan QR code for nothing and I tried laying it flat, with sufficient lighting and no glare and still nothing. This was a waste of time. ## Frequently asked questions about Patient Concierge ### What does the Patient Concierge app do? The Patient Concierge app uses augmented reality to help you understand your hospital bills. It provides a vivid, interactive experience where you can explore different sections of your bill with a 3D avatar, offering detailed explanations of charges, insurance payments, and remaining balances. ### How does the augmented reality feature work? To use the AR feature, you need to have your hospital bill with the 'Patient Concierge' icon and QR code. After downloading and launching the app, you'll scan the QR code on your bill. The app will then overlay interactive explanations and a 3D avatar onto your bill when viewed through your phone's camera. ### Is the Patient Concierge app free to use? Yes, the Patient Concierge app is completely free to download and use. There are no hidden costs or in-app purchases associated with its core functionality of explaining your hospital bills. ### What information can I find on my hospital bill using this app? The app provides comprehensive information about your hospital bill. You can learn about the summary of services, dates of service, amounts charged, insurance coverage, your remaining balance, due dates, and statement dates. It also helps you locate customer service information and discover potential financial assistance options. ### What are the main benefits of using Patient Concierge? The main benefit is a significantly improved understanding of your hospital bill, making a potentially confusing process much easier. It offers quick access to customer service, payment portals, and even links to your hospital's patient health records, streamlining your financial and administrative healthcare experience. ## Version history (last 5 releases) ### 1.19.0 — 2025-05-05 Bug fixes and improvements ### 1.14.0 — 2024-06-05 Bug fixes and improvements ### 1.13.1 — 2023-09-23 Bug fixes and improvements ### 1.12.0 — 2023-09-06 Bugfixes and Improvements ### 1.11.1 — 2023-06-28 - Fixed some issues with push notifications - BugFixes and Improvements ## Apps similar to Patient Concierge | App | Rating | Price | Category | | --- | --- | --- | --- | | [MyGenesis](https://appshunter.io/ios/app/mygenesis/id1440072821) | 2.7 (46) | Free | Medical | | [Phoenix Children's Hospital](https://appshunter.io/ios/app/phoenix-childrens-hospital/id1583977355) | 4.2 (12) | Free | Medical | | [98point6 by Transcarent](https://appshunter.io/ios/app/98point6-by-transcarent/id1157653928) | 4.8 (50,801) | Free | Medical | ## Related topics [health concierge](https://appshunter.io/ios/topics/health-concierge) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*