# Patient Gateway — user reviews > 416 indexed App Store user reviews of Patient Gateway by Mass General Brigham, Inc, rated 4.60/5 from 8,639 ratings. - Source: https://appshunter.io/ios/app/patient-gateway/id1175078347/reviews - App overview in markdown: https://appshunter.io/ios/app/patient-gateway/id1175078347.md - Rating breakdown: 5★ 7,129 · 4★ 563 · 3★ 284 · 2★ 215 · 1★ 448 ## What do users think of Patient Gateway? Overall sentiment: positive **Pros** - 🚀 Quick access to test results - 👍 Convenient way to communicate with doctors - 🔒 Secure platform for medical information - 💡 Ability to view appointment history and details - 🚀 Timely response from care team **Cons** - 🐛 Inconsistent app performance and glitches - 👎 Limited functionality compared to website - 🔒 Difficulty resetting password - 👎 Inability to edit personal information - 🐛 Buggy login and authentication process **Commonly reported bugs** - App crashes upon opening on certain iOS versions - Unable to update insurance and doctor information - Messaging feature not working as expected - Inconsistent display of past visit information **Most requested features** - Integrate Face ID/Touch ID for login - Add push notifications for important updates - Improve organization and navigation of app - Allow patients to view and manage family members' records - Provide more detailed explanations of test results ## Newest reviews (16 of 416) ### 3/5 — Why the reminders? *2026-08-07, version 11.6.401* The app is okay but I have reminders for tests that have already been completed but the only option seems to be to defer them. Also, the fact that there are separate gateway apps for different hospital Systems is annoying. I’ve tried linking through the main MyChart but that does not work well, or really, at all. ### 2/5 — Tel consult *2026-07-28, version 11.6.401* Better to use ChatGPT instead of booking a online visit. Did help anything ### 2/5 — Limited *2026-07-27, version 11.6.401* This interface needs to be redesigned so patients can access information without paging through tons of empty repetitive screens. I see dozens of “encounters “ that never happened - it appears every time someone touches my chart it gets written up as if they actually spoke to me. ### 2/5 — No standard range is ready for comparison *2026-07-26, version 11.6.401* Could you pls list the standard range for each test items to make it easier for patients to find out whether there is any issue? ### 4/5 — Should allow Apple or Google pay *2026-07-24, version 11.6.401* Apple Pay and Google pay are safer. With the number of cyber attacks happening, it is not advisable to have Gateway store your credit card. So just to pay a $10 copay, I have to painfully enter my visa information. Why not allow the most common and safer payment in which Gateway never has to see my card? ### 2/5 — Messages not going through *2026-07-21, version 11.6.400* I am having a very difficult time getting my messages to go thru. ### 2/5 — Bad app *2026-07-15, version 11.6.400* I am very disappointed that the patient gateway site has been downgraded. This application now will not allow you to copy Information nor send information to print. Plus I believe all information regarding test results, letter details and visits do not include All medical notes from the medical team. Please go back to the previous company or upgrade the present application. ### 5/5 — Such a great tool for patients. *2026-07-10, version 11.6.400* My family and I have been using patient Gateway since I got sick in 2020. I can’t begin to tell you how great it has been for us to be able to communicate to all of our doctors at Dana Farber and Brigham And Womens. I find it to be a very, very easy to navigate application. Thank you. ### 3/5 — Response *2026-07-06, version 11.6.400* It’s a wonderful tool for those doctors who respond. Unfortunately, not all of them do. Some, never respond. ### 3/5 — Ease of communication with a particular doctor *2026-06-25, version 11.6.400* I find it very difficult to find a particular doctor that I don’t have a history of communicating on the portal with. How do I find them? ### 5/5 — Gateway *2026-06-24, version 11.6.400* I love the patient Gateway it allows me to keep up with my appointments. It allows me to send messages to my doctors. It allows me to see my test results. before the doctor even gets a chance to tell me I’ve already seen the results on the Gateway. I think it’s great. ### 5/5 — Makes appointments more effective and easier to schedule *2026-06-24, version 11.6.400* Rather than exchanging voice mails with the scheduler, we just wait for responses and move on. I'm also able to prepare my care provider with information that I'd like to review. That should give me more "quality time." ### 4/5 — How to change pick up at pharmacy *2026-06-18, version 11.6.400* I tried changing from one Walgreens to another. Instructions on how to plz ### 5/5 — Gateway Review *2026-06-15, version 11.6.400* This app had helped me so much over the past 7/8 years to keep my records and my children’s organized. I am so grateful to be able to have this service! ### 4/5 — Good start, keep it moving *2026-06-08, version 11.6.400* Info helps for most problems. And certainly for medical problems. I like the innovation of the remote visit possibilities. For the one I was just in there was some confusion as to helping me navigate through the questions. And some question. About the results which I am waiting to see. ### 5/5 — Patient gateway *2026-06-06, version 11.6.400* I find the app very good keeps track of my appointments. it is also easy to look up your results new ones as well as the old nice work . ## Most critical reviews (10 lowest-rated) ### 1/5 — I will not have any further test…I can NOT AFFORD THE COST *2026-08-03, version 11.6.401* I turned 65… the hospital started charging me fees I can NOT afford! They are asking me to have lists of teat which I will NOT DO ..They hounded me and put my account in collections over a 200.00 bill!! No more BS!!! ### 1/5 — What even is auth? *2026-07-16, version 11.6.400* - forgot username - enter phone number - input code - input dob - flow dismisses and dumps me back on the login screen without telling me username Excellent 10/10 experience guys! I bet old people love this! ### 1/5 — Billing *2026-06-07, version 11.6.400* I’ve been charged for an office visit that was never scheduled and never happened, and I’ve not received a response to my inquiries. ### 1/5 — Lack of Communication *2026-06-07, version 11.6.400* There is no option to communicate back to care team’s response I received from my inquiry in Patient Gateway. ### 1/5 — New Prescription Refill System/Process *2026-05-21, version 11.6.400* Gateway on a whole is excellent. Dr. Reilly (and her office are fabulous) the prescription team is difficult to deal with, many mistakes have been made without resolution, and I have to beg for them to fill my medication correctly each month. It is time consuming and frustrating. Dr Reilly and her team is wonderful. I’ve been her patient for more than 20 years - she is the very best, gateway is a solid tool. The new RX team is not helpful, difficult to work with, and often non responsive. ### 1/5 — No feedback *2026-05-18, version 11.6.400* I cannot get answers ti my Questions about PET scan instead of Contrast Chest and Abd scan? Why wouldn’t someone get me the information requested. . What good is this if The Doctors ignore my text? MyLife is on the line. Please get someone to answer my questions? ### 1/5 — Forced to use this app *2026-05-15, version 11.6.400* Forced to use this app. ### 1/5 — Communication *2026-05-12, version 11.6.400* No answers to messages ### 1/5 — Why is this even a thing? *2026-04-28, version 11.6.400* I don’t know why we had this. Doctors don’t answer messages, you go through a run around of people you’ve never met just to get an interpretation or a simple answer, and everything you write gets used against to in the negative, like children who read tone into everything you write in a text. This has made medical care far more ineffective. ### 1/5 — Sending Messages *2026-04-27, version 11.6.400* I have ALOT of trouble attempting to send messages to my Dr/Nurse directly. The categories avail do NOT let me contact my care team. Is there a different way to contact/connect with my team? My nurse is Alison Frye & my doctor is Dr Teo. I need to send Ali a msg ## Most praised reviews (10 highest-rated) ### 5/5 — A really really good app! *2026-08-12, version 11.6.401* I’ve been using this app for several years and it keeps getting better. Some of my favorite features are being able to share and coordinate information with my spouse, and to message my providers. Works great on both my phone and computer. ### 5/5 — Great tool *2026-08-11, version 11.6.401* Great ### 5/5 — Andrew *2026-08-07, version 11.6.401* Best of class app in healthcare. Haven’t seen anything near as clear, informative and fast anywhere else in healthcare. ### 5/5 — Gateway *2026-08-05, version 11.6.401* I love the Gateway!! ### 5/5 — Very Helpful *2026-07-31, version 11.6.401* Saves time telephone calls often can turn into time consuming efforts to reach medical personal with questions. Text your question or issue and I've regularly received a response within a day or so. ### 5/5 — Love Patient Gateway *2026-07-28, version 11.6.401* I’ve been using Patient Gateway since its’ inception and it’s come a long way. It has grown into a very efficient, easy to use tool for communicating with my doctors, requesting Rx renewals and scheduling appts. I also like having visibility to my medical history. ### 5/5 — Mi atención *2026-07-23, version 11.6.401* Mi Dra Ptimaria excelente, e los especialistas muy bien, pienso que estoy en excelentes manos profesionales, Pero donde no iré, es al hospital del Dolor, faulkne‼️ la única solución para mi dolor de piernas es inyectarme la columna, para calmar mi dolor. Y pienso lo que tengo es mala circulación, mis piernas cambian de colores se me inflaman no las puedo mover muchas veces, y no hay investigación de porqué me pasa esto… ⁉️para tener una solución, fui a mi país y me curaron una pierna, y ahora no puedo ir. Porque para variar me quedé sin trabajo. Así estaré no se..hasta cuando, he faltado a citas, porque el dolor es muy fuerte y ya no quiero más pastillas para el dolor. Esto es mi apreciación estoy muy bien atendido por mis médicos especialistas y mi Primaria. Atención excelente ‼️ ### 5/5 — Excellent Updates On Patient Care and Progress *2026-07-17, version 11.6.400* Received immediate updates on lab results, care notes, PT progress, care plan and discharge planning. All hospitals and rehab and skilled nursing facilities should have something like this available! ### 5/5 — Great app *2026-07-15, version 11.6.400* Keeps me updated and I don’t need to worry about writing anything anymore ### 5/5 — Great and easy to use *2026-07-14, version 11.6.400* Great and easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*