# Patient Hub by Brightree

> Mobile app for patients to communicate with medical equipment providers. (iPhone/iPad app by Brightree.)

- Source: https://appshunter.io/ios/app/patient-hub-by-brightree/id1413920018 (this page in markdown: same URL + `.md`)
- Developer: [Brightree](https://appshunter.io/developer/889967157)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 1.51/5 from 198 App Store ratings · 101 written reviews indexed
- Age rating: 12+
- Requires: iOS 12.2 · 115 MB
- Languages: English, Spanish
- Released: 2018-09-25
- Data updated: 2026-08-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/patient-hub-by-brightree/id1413920018/reviews.md

## What is Patient Hub by Brightree?

Stay in touch with your Home Medical Equipment Provider with our simple and easy to use mobile app. Ask your equipment or medical supply provider if they use Patient Hub by Brightree™ and ask them to send you a registration link.

· You can send secure messages to your provider and get answers right through the app. No more waiting on the phone. 
· Get appointment reminders, delivery notifications, even shipment tracking numbers as soon as they are assigned. 
· Check your resupply eligibility and create orders from the app*

*Your Medical Equipment Provider must have this feature enabled.

## Key features

- Secure messaging with provider
- Appointment reminders
- Delivery notifications
- Shipment tracking
- Resupply eligibility check
- Order creation

## What do users think of Patient Hub by Brightree?

Overall sentiment: negative

**Pros**

- 💬 Messaging feature with suppliers
- 💳 Payment processing capability
- 📱 Convenient alternative to phone ordering
- ✅ Web version works when app fails

**Cons**

- 🐛 Persistent authentication failures
- ❌ Non-functional login system
- 🖥️ Poor UI/UX design
- 📵 Limited app functionality
- 🔐 Password and Face ID issues
- 📧 Broken password reset feature
- 🔔 Broken notification system
- 📱 Screen layout problems and cut-off elements
- 🔗 Inconsistent performance across devices
- ⚠️ Lack of technical support access
- 🚫 Cannot view order details
- 🎯 Unclear app purpose and branding
- ⏱️ Slow and unresponsive performance
- 🔄 Frequent crashes and freezes

**Commonly reported bugs**

- Authentication stuck in infinite loop
- Login credentials not recognized despite being correct
- App hangs on 'authenticating' screen indefinitely
- Face ID toggle button positioned off-screen
- Password reset email never arrives
- Logout button logs user back in instead
- Notifications appear but cannot be cleared
- Text truncated and cut off on screen
- App crashes during registration
- Keyboard doesn't appear in input fields
- App incompatible with iOS 18.2
- Password saved in app gets randomly cleared
- Duplicate account creation errors
- Password reset link redirects to login page
- App crashes when verifying insurance
- Message composition box doesn't scroll
- App fails to load after recent updates
- Inconsistent performance between iPhone and iPad

**Most requested features**

- Appointment scheduling functionality
- Supply ordering directly through app
- Order history with full details and contents
- Clear navigation headers and menu structure
- Ability to view medical test results
- Improved notification system
- Better labeling of phone numbers (primary/secondary)
- Proper logout functionality
- In-app technical support access
- Clearer app naming and icon
- Dark mode option
- Scrollable message composition area
- Eligibility tracking for supplies

## Recent user reviews (10 of 101)

All indexed reviews: https://appshunter.io/ios/app/patient-hub-by-brightree/id1413920018/reviews.md

### 1/5 — Website

*2026-07-12, version 2.3.2*

A terrible website.  Almost impossible to login.

### 1/5 — Terrible

*2026-06-24, version 2.3.2*

They removed the option to reorder supplies rendering this app completely useless.

### 1/5 — Interface

*2026-05-05, version 2.3.2*

Your interface does not resize for iPhone. It is clunky with minimal features. It is sad my medical supply company is forcing this on me.

### 1/5 — Dumb UI

*2026-04-27, version 2.3.2*

I use iPhone 15 Pro Max & many of the buttons (use face ID and accept email terms & conditions) are off the right side of the screen with no way to scroll - so I am unable to use face ID or get an email receipt for orders.  Dumb UI 101 mistake, makes me wonder about the security…

### 1/5 — Stay away

*2026-04-21, version 2.3.1*

I hate this place . I have asked to not call or text me; they continue to set up appointments & come to my house without me approving them . They want me to go to my doctor & have him cancel . I have
 A right to cancel anytime I want & don’t need anyone’s approval

### 1/5 — Worthless!!

*2026-04-11, version 2.3.1*

This is THE worst ap ever!!!  Supposed to have delivery updates and info but there’s nothing. No info at all. Why even gave this? There’s no navigation, no information at all. Why not design an ap that actually helps patients?? Don’t bother! This Ap does nothing but raise your blood pressure.

### 1/5 — infuriating

*2026-03-18, version 2.3.1*

What an awful buggy app. It seems like they don’t even care.

### 1/5 — Record-keeping only?

*2026-02-16, version 2.3.1*

This app provides zero information about supplies available for order, just a log of what orders have been placed by phone with the Fitzsimmons Company.

### 1/5 — Coding is very poor

*2026-01-04, version 2.3.1*

And iOS, this app will not link to passwords nor allow me to enable Face ID. When I copy and paste up my password, it refuses to recognize it.

### 1/5 — Horrible!! Does not properly function

*2025-11-24, version 2.3.1*

One cannot specifically order the DME products based on one’s prior orders.  This system is not operational. Lousy!

## Frequently asked questions about Patient Hub by Brightree

### How do I get started with Patient Hub?

Ask your medical equipment provider if they use Patient Hub by Brightree and request a registration link. Once registered, you can log in to access its features.

### What kind of messages can I send with Patient Hub?

You can send secure messages to your medical equipment provider to ask questions about your equipment or medical supplies, eliminating the need for phone calls.

### Does Patient Hub notify me about deliveries?

Yes, Patient Hub can send you delivery notifications as soon as they are assigned. It also provides shipment tracking numbers for your convenience.

### Can I order my medical supplies through Patient Hub?

You can check your resupply eligibility and create orders directly from the app, provided your Medical Equipment Provider has this feature enabled.

### What devices does Patient Hub support?

Patient Hub is available for iPhone and iPad devices.

### What is the age rating for Patient Hub?

Patient Hub has an age rating of 12+, making it suitable for teenagers and adults.

### How often is Patient Hub updated?

The latest version of Patient Hub is 2.3.2, and it was last updated on April 27, 2026. This indicates a history of updates, though the specific frequency is not detailed.

### Does Patient Hub have ads?

No, Patient Hub does not contain advertisements.

## Version history (last 5 releases)

### 2.3.2 — 2026-04-27

Thanks for using the Patient Hub app! We're constantly making enhancements to our app to improve performance, security and reliability. Stay up-to-date with the latest version for the best experience.

### 2.3.1 — 2025-10-14

Thanks for using the Patient Hub app! We're constantly making enhancements to our app to improve performance, security and reliability. Stay up-to-date with the latest version for the best experience.

### 2.3.0 — 2025-08-27

Thanks for using the Patient Hub app! We're constantly making enhancements to our app to improve performance, security and reliability. Stay up-to-date with the latest version for the best experience.

### 2.2.0 — 2025-04-07

Thanks for using the Patient Hub app! We're constantly making enhancements to our app to improve performance, security and reliability. Stay up-to-date with the latest version for the best experience.

### 2.1.0 — 2025-01-24

Thanks for using the Patient Hub app! We're constantly making enhancements to our app to improve performance, security and reliability. Stay up-to-date with the latest version for the best experience.

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## More apps by Brightree

- [GetPaidHME](https://appshunter.io/ios/app/getpaidhme/id1186842562)
- [SNAP Resupply](https://appshunter.io/ios/app/snap-resupply/id1450971036)
- [TransportACE](https://appshunter.io/ios/app/transportace/id1569411529)
- [Brightree Summit 2024](https://appshunter.io/ios/app/brightree-summit-2024/id6505125525)

All apps by Brightree: https://appshunter.io/developer/889967157

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*