# Patient Hub by Brightree — user reviews > 101 indexed App Store user reviews of Patient Hub by Brightree by Brightree, rated 1.51/5 from 198 ratings. - Source: https://appshunter.io/ios/app/patient-hub-by-brightree/id1413920018/reviews - App overview in markdown: https://appshunter.io/ios/app/patient-hub-by-brightree/id1413920018.md - Rating breakdown: 5★ 13 · 4★ 5 · 3★ 4 · 2★ 19 · 1★ 136 ## What do users think of Patient Hub by Brightree? Overall sentiment: negative **Pros** - 💬 Messaging feature with suppliers - 💳 Payment processing capability - 📱 Convenient alternative to phone ordering - ✅ Web version works when app fails **Cons** - 🐛 Persistent authentication failures - ❌ Non-functional login system - 🖥️ Poor UI/UX design - 📵 Limited app functionality - 🔐 Password and Face ID issues - 📧 Broken password reset feature - 🔔 Broken notification system - 📱 Screen layout problems and cut-off elements - 🔗 Inconsistent performance across devices - ⚠️ Lack of technical support access - 🚫 Cannot view order details - 🎯 Unclear app purpose and branding - ⏱️ Slow and unresponsive performance - 🔄 Frequent crashes and freezes **Commonly reported bugs** - Authentication stuck in infinite loop - Login credentials not recognized despite being correct - App hangs on 'authenticating' screen indefinitely - Face ID toggle button positioned off-screen - Password reset email never arrives - Logout button logs user back in instead - Notifications appear but cannot be cleared - Text truncated and cut off on screen - App crashes during registration - Keyboard doesn't appear in input fields - App incompatible with iOS 18.2 - Password saved in app gets randomly cleared - Duplicate account creation errors - Password reset link redirects to login page - App crashes when verifying insurance - Message composition box doesn't scroll - App fails to load after recent updates - Inconsistent performance between iPhone and iPad **Most requested features** - Appointment scheduling functionality - Supply ordering directly through app - Order history with full details and contents - Clear navigation headers and menu structure - Ability to view medical test results - Improved notification system - Better labeling of phone numbers (primary/secondary) - Proper logout functionality - In-app technical support access - Clearer app naming and icon - Dark mode option - Scrollable message composition area - Eligibility tracking for supplies ## Newest reviews (17 of 101) ### 1/5 — Notifications *2025-11-04, version 2.3.1* Notifications do not work in this app. I manually check if I got a reply to my question or order. App is worthless without notifications. ### 1/5 — Can never connect to the server *2025-10-21, version 2.3.1* Can never connect to the server ### 1/5 — Horrible app *2025-09-05, version 2.3.0* App is horrible!!! Can’t even click on stuff ### 1/5 — Not user friendly at ALL! *2025-07-11, version 2.2.0* I’m currently using 5 different apps for medical purposes but THIS one has got to be the absolute WORST one! I can’t even see the whole screen so I can’t slide the tab to allow facial recognition to sign in. This whole app is a JOKE! I’m looking for results of my MRI performed 6/4/25. I would think it would be available for my review by now. Every other hospital/medical provider has allowed me to access my MRI, EKG, CXR, and all labs plus anything else. As I said before, this either is a joke or I’ve got something seriously wrong with me and the ordering practitioner doesn’t want me to see the report until I return to her office for explanation and interpretation. ### 1/5 — STOP SENDING THIS TO ME.!You are NOT MY COMPANY! *2025-06-18, version 2.2.0* STOP ### 1/5 — Orders *2025-04-04, version 2.1.0* Won’t let me see my orders, or order anything so had to call suppliers to help me order ### 1/5 — Bad *2025-03-28, version 2.1.0* Perhaps the worst app I’ve ever used ### 1/5 — Email tab unusable *2025-03-11, version 2.1.0* I was unable to use the email confirmation as the second email tab was off the screen to the right. ### 1/5 — Trash App *2025-01-18, version 2.0.3* I’ve installed/reinstalled this app multiple times and it only spins at login, attempting to “Authenticate”. Absolute garbage. I hope my insurance company finds a new platform to use. ### 1/5 — Junk *2025-01-17, version 2.0.3* App rarely works ### 1/5 — Waste *2025-01-12, version 2.0.3* Was cool at first cause I didn’t have to talk to people on the phone and wait on hold to place my order and go through all the silly questions they have to ask but this app is trash and hasn’t worked in a very long time. Can’t even long in, just sits on “authenticating” after I try to sign in and never gets past that ### 1/5 — Won’t login *2025-01-10, version 2.0.3* App just keeps spinning won’t login at all. The first time I logged in it was fine now nothing works. ### 1/5 — Can’t Even Open *2025-01-06, version 2.0.3* I was so excited about this app, but after registering I can’t even log in. It says “authenticating” and never goes any further. I keep getting notifications about things that need to be done in app, but I can’t get in. I’m very disappointed 😞 ### 1/5 — Unable to use Face ID *2025-01-05, version 2.0.3* When inputting correct username and password it tries to authenticate but then returns to sign in page. ### 1/5 — Appropriation *2025-01-04, version 2.0.3* Not great. The app worked great for months, but recently I can’t get logged in, and the app gets stuck on authenticating. Any assistance would be helpful. ### 1/5 — Unknown *2025-01-02, version 2.0.3* Does not recognize me. Won’t recognize my email address. No getting around this. I have no idea what medical association is connected with this portal. ### 1/5 — Awful, Awful App *2025-01-01, version 2.0.3* Healthcare apps have to be the gold standard when it comes to trust and privacy. This isn’t. It’s unclear what app mode you’re in, the level of information that’s being shared at all times, or even what benefits there might be to using this tragic cookie-cutter app with its rudimentary mastery of the English language rather than calling a toll-free number and waiting forever for a response. This is a rare case where I’d rather wait on hold. Please don’t make any more apps! ## Most critical reviews (10 lowest-rated) ### 1/5 — Website *2026-07-12, version 2.3.2* A terrible website. Almost impossible to login. ### 1/5 — Terrible *2026-06-24, version 2.3.2* They removed the option to reorder supplies rendering this app completely useless. ### 1/5 — Interface *2026-05-05, version 2.3.2* Your interface does not resize for iPhone. It is clunky with minimal features. It is sad my medical supply company is forcing this on me. ### 1/5 — Dumb UI *2026-04-27, version 2.3.2* I use iPhone 15 Pro Max & many of the buttons (use face ID and accept email terms & conditions) are off the right side of the screen with no way to scroll - so I am unable to use face ID or get an email receipt for orders. Dumb UI 101 mistake, makes me wonder about the security… ### 1/5 — Stay away *2026-04-21, version 2.3.1* I hate this place . I have asked to not call or text me; they continue to set up appointments & come to my house without me approving them . They want me to go to my doctor & have him cancel . I have A right to cancel anytime I want & don’t need anyone’s approval ### 1/5 — Worthless!! *2026-04-11, version 2.3.1* This is THE worst ap ever!!! Supposed to have delivery updates and info but there’s nothing. No info at all. Why even gave this? There’s no navigation, no information at all. Why not design an ap that actually helps patients?? Don’t bother! This Ap does nothing but raise your blood pressure. ### 1/5 — infuriating *2026-03-18, version 2.3.1* What an awful buggy app. It seems like they don’t even care. ### 1/5 — Record-keeping only? *2026-02-16, version 2.3.1* This app provides zero information about supplies available for order, just a log of what orders have been placed by phone with the Fitzsimmons Company. ### 1/5 — Coding is very poor *2026-01-04, version 2.3.1* And iOS, this app will not link to passwords nor allow me to enable Face ID. When I copy and paste up my password, it refuses to recognize it. ### 1/5 — Horrible!! Does not properly function *2025-11-24, version 2.3.1* One cannot specifically order the DME products based on one’s prior orders. This system is not operational. Lousy! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2023-07-11* This app is extremely helpful. I was able to make a payment on my account and process my next order! Like that I can message my supplier when I don’t have time to call! ### 2/5 — Only does payments, always gives notifications for nothing. *2025-06-02, version 2.2.0* This thing doesn’t let you make appointments, or order supplies. Just make payments. Right after I logged in, the app icon shows two notifications, but after doing absolutely everything this app lets you do, I cannot find what they are, or get them to go away. I will try paying one bill with it, and if it’s so much it blinks wrong at me I’m deleting it. ### 2/5 — Needs improvement on phone ’s and Logout *2025-04-23, version 2.2.0* Logout icon does not logout on IOS, it Logs back in again! Phone number in Patient Address is NOT labeled secondary or landline etc. Mobile number is labeled and listed in General Info and Responsible Party. Customer Experience gets confused on which number to use. Label ‘Primary’ and ‘Secondary’ to avoid confusion. ### 2/5 — Login *2025-01-05, version 2.0.3* Will not let me login on my phone but will let go on web and do it and also app works on my iPad very confusing just keeps saying authenticating and that will stay there forever it’s kinda annoying my main device is my phone ### 2/5 — Needs updated for ios 18.2 *2024-12-14, version 2.0.3* Does’t appear to work on ios 18.2 for iphone. Works on iPad running ios 17. ### 2/5 — Authentication Failure *2024-11-30, version 2.0.3* Although the app once worked fine, it now fails to get past authentication. Have tried reinstalling, but same result. Sign on credentials work fine on browser access. ### 2/5 — Worst app name ever. *2024-11-09, version 2.0.2* The app name means nothing to the user. It needs to be renamed to something that would tell folks what it is. And, unfortunately, it has very little function. No links to the actual web page where the user can find meaningful status ### 2/5 — Account won’t reset *2024-10-11, version 2.0.2* I tried to reset my password and the link you send refers me back to the system go in page wheee it says my password is incorrect reset yr password what can I do who can I call for help ### 2/5 — Lost *2024-08-23, version 1.3.5* I got this it must have come fro from Cornerstone health but I got No coustmer number so I can’t use it till I get the number and I can’t order supplies for my sucking motor any part ### 2/5 — Worst app name ever! *2024-03-14* The icon name is mean meaningless. Functionality is very poor as it the overall look and feel. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*