# Paul Arabia — user reviews > 235 indexed App Store user reviews of Paul Arabia by Azadea, rated 4.71/5 from 1,221 ratings. - Source: https://appshunter.io/ios/app/paul-arabia/id1257522776/reviews - App overview in markdown: https://appshunter.io/ios/app/paul-arabia/id1257522776.md - Rating breakdown: 5★ 1,035 · 4★ 108 · 3★ 28 · 2★ 12 · 1★ 37 ## What do users think of Paul Arabia? Overall sentiment: positive **Pros** - 👍 Excellent service - 🍔 Delicious food - 💐 Friendly staff - 🌟 Great atmosphere - 🎂 Tasty desserts **Cons** - 🐛 App crashes frequently - ⏱️ Slow service - 💰 Expensive - 🔍 Limited menu options - 🤖 Poor app experience **Commonly reported bugs** - Login issues - Ordering problems - Rewards system not working - Compatibility issues with older devices - Frequent app crashes **Most requested features** - Add more payment options - Improve app stability - Introduce loyalty program - Provide Arabic language support - Expand menu selection ## Newest reviews (17 of 235) ### 4/5 — New app introduction *2026-02-22, version 3.0.1* I’ve always been a fan of Paul since I first had their food. I love the croissants and desserts especially. The recent app update has left me at a loss as I did not receive my free birthday cake voucher this month. Apparently it’s because I didn’t use the app/purchase. What can February born people do when we didn’t even know about this rule change - it’s not really fair that you didn’t give us more time for a purchase and hence the free loyalty voucher. Do better Paul Arabia! ### 2/5 — Need the previous update! *2026-02-06, version 3.0.0* Previous app was such smooth and nice. Never had complaint since I was using it for like 3years straight but today i updated my app and i couldn’t even find my yas mall restaurant for pick up my coffee. ### 4/5 — Birthday cake treat *2025-12-02, version 2.8.0* I’m grateful for Paul’s initiative to give free birthday cakes for birthday celebrants! It’s just that when i came to the DFC branch, small cakes was not offered intead i was offered eclairs and mille. Anyhow, still thank you Paul for the initiative 🙏🤩🫶 We loved your cakes and my sister had my cake bought from Paul last november 25th, it’s our favorite! ### 2/5 — So slow *2025-11-27, version 2.8.0* So slow ### 3/5 — Serving portion *2025-09-15, version 2.8.0* So I’d been thinking of trying the chicken vol-au-vent for some time and it seems that Paul took the word ‘portion’ to heart…. The serving is delicate fraction of what should be a main, a petite circle of croissant immaculately cut out from another one. Also, it felt flavorful but greasy. Would I have it again? If only it wouldn’t necessitate something else to bought afterwards to fill the gaps in the tummy. Certainly not aligned with price! ### 3/5 — Expensive *2025-07-08, version 2.8.0* The new menu is really exotics not worth the money old classing fro Paul was far better ..these drastic changes into the menu to make it fancy is not working the famous chocolate almond croissant taste dry and has lost torsional flavour the tarts are dry less juicy and they are charging more for it Paul is overrated ### 5/5 — Captain Ahmed *2025-04-26, version 2.8.0* I love Paul Arabia restaurants , I enjoy their food The menu has an extensive variety of options and everything we tried was great I really enjoyed the creative takes on traditional food. The onion soup is one of my favorites, lately on 2025 They updated their menu ( they added Entrecôte) it’s a famous dish from the French cuisine. Some times I go for light cheese and croissants or a salad and I enjoy the bread with butter and olives paste they serve free whenever I order meals From appetizers to sweets, this restaurant well surpassed our expectations every time we go with family or friends The atmosphere in Paul restaurant at Jeddah Park mall is absolutely great , the cozy atmosphere ,special area outside during a beautiful Jeddah’s cool temperature, the soft lights and elegant decor , the services also the staff members were very knowledgeable about the food and provided fantastic suggestions , Truly excellent services. I would like to thank Mr. Marwan he was very helpful whenever we visited Paul restaurant at Jeddah Park mall. ### 5/5 — Excellent Store In Dfc *2025-04-22, version 2.8.0* Amazing atmosphere, Feel more comfortable at this store , The staff and the supervisor are so friendly . Loving it ### 5/5 — Must-visit & Highly recommended *2025-04-12, version 2.8.0* 5 star ⭐️ for this restaurant. Good food, nice people. It means delecious meals and good service. Very accomodating the staffs and also always had a warm welcome from them. ### 5/5 — I love it *2025-04-05, version 2.8.0* I think staff need to be more smile and friendly ### 5/5 — Raghid Askari *2025-01-07, version 2.8.0* Amazing staff and service. ### 5/5 — Paul *2024-12-20, version 2.8.0* Paul ### 5/5 — Lunch at Paul *2024-12-01, version 2.8.0* Having lunch at Paul Galleria is always such a delight. The service is always exceptional and the food delicious. Our server Clinton is always very helpful and kind, he’s a star. ### 2/5 — At this time *2024-11-26, version 2.8.0* The App doesn’t work in Saudi Arabia.. If you to order it states that the shop is closed etc.. it needs a lot of work.. ### 5/5 — Thanks *2024-11-14, version 2.8.0* Paul is my favorite restaurant in Riyadh, and every where I go when I travel I go to eat at Paul . So thanks a lot Paul 🌹 ### 5/5 — Outstanding food and service *2024-10-04, version 2.8.0* Great food, ambiance and service. Thank you for the free yearly birthday cake Paul! ### 5/5 — Consistent great experience *2024-09-26, version 2.8.0* I’m a loyal customer to Paul across the GCC, my best experience is always in the UAE specifically at dubai mall branch, the staff are welcoming, they know my preferences, and always highlight new items on the menu, thumbs up to the Manager ‘Patrick’ for always keeping things running smoothly and professionally. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst application *2026-02-25, version 3.0.2* They delete all the points and started a new cashback system. And they not excepting their fault. Useless application.. not even one star.. ### 1/5 — Not Satisfied *2025-04-22, version 2.8.0* I’m no longer satisfied with your service. And also for not being able to order from the application! ### 1/5 — Nada *2025-02-27, version 2.8.0* Application isn't working properly lately. It takes forever to open, and sometimes it doesn't. ### 1/5 — Please make the necessary compensation *2024-06-06, version 2.8.0* أنا فى مطعم بول بيستو سنتر ألماظه طلبت استيك لحم و بطاطس مهروسه مع الخضروات السوتيه الوجبه بى 619 ج و طلبت شوربة بصل وأسوء أوردر أتقدم بالظبط قطعة الاستيك اللحم حوالى 100جرام فقط لا غير و بالحق أربعة عيدان جزر و أربعة عيدان فاصوليا خضراء فقط لاغير وحوالى 30 جرام بطاطس مهروسه فقط لا غير و شوربة البطل حوالى فنجان شاى للأن لم ولن يتم تفريغ الرغيف من الداخل لأحتواء الشوربه I am at the Paul Pesto restaurant in Almaza Center. I ordered steak and mashed potatoes with sauteed brut. The meal is 619 EGP. I ordered onion soup and I ordered exactly a monthly piece of 100 grams only. I was eligible for four carrot sticks and four green bean sticks only and about 30 grams of potatoes. Mashed only, and the hero soup in February is tea. The loaf has not and will not be emptied from the inside to contain the soup. Please make the necessary compensation Please make the necessary compensation Please make the necessary compensation Please make the necessary compensation ### 1/5 — Paul Sahara Mall Branch *2024-04-02, version 2.8.0* Limited choices of cake for free birthday cakes plus the crew is not approachable. ### 1/5 — Shrinkflation at Paul’s *2024-02-17, version 2.8.0* The cakes and pastries have shrank. They used to have big cakes on display but under new management the profit margin is more important! If French people saw their tiny pastries and croissants they would be shocked!! ### 1/5 — Hi *2024-01-15, version 2.8.0* There a new staff in the branch and they can’t understand the order carefully and bring wrong order and I was wait 20 minutes to bring the bill, it was very bad service. ### 1/5 — App doesn’t work anymore *2023-09-30, version 2.7.9* App doesn’t work since 2 month What’s happen ? ### 1/5 — لغه التطبيق *2023-09-20, version 2.7.9* انا سجلت بالتطبيق في دوله عربيه نتحدث العربيه لماذا التطبيق كاملا باللغه الانجليزيه كذلك ايميلاتكم المرسله لي … نرجو وضع خيار لغه عربي بالتطبيق … احب مطعم بول لكن صعب ان افهم التطبيق بالانجلش ### 1/5 — Very bad service *2023-09-03, version 2.7.9* Very bad ## Most praised reviews (10 highest-rated) ### 5/5 — ‏pastor *2025-12-21, version 2.8.0* Nice smile and good service ### 5/5 — Martin- Doha & London *2025-12-10, version 2.8.0* Great food, great service which is why I keep coming back to Paul, wherever I travel. ### 5/5 — Amazing Dining Experience *2025-12-03, version 2.8.0* Tasty dinner, drinks and desserts. Amazing care and service from the restaurant staff. A special thanks to Mr Mohamed the head waiter for his service and care. He really made our dining experience very special. Very grateful to him and to his team and for the very delicious food and for making us feel very welcomed and relaxed. ### 5/5 — Good customer service Paul Sahara branch *2025-11-19, version 2.8.0* Good customer service as always, staff very helpful and accommodating.. thank you to all..keep up the good work guys.. ### 5/5 — Brilliant stuff and service *2025-11-14, version 2.8.0* I had great experience at Paul Galleria Abu Dhabi. The stuff are friendly, hard working and always smiling. Huge thanks to their efforts especially Abderahim ### 5/5 — Best Service with Islam *2025-09-27, version 2.8.0* I had a great experience today in Paul, City Center Al Zahia branch, specifically with the waiter Islam who was very helpful, attentive and most importantly with a fast service. ### 5/5 — Excellent Service *2025-09-22, version 2.8.0* My friends and i enjoy our dinner . The food was excellent specially the chocolate fondant 💯% and the waiter named ahmad especially Ms Mira was very polite and helpful 👏 they’re very attentive and gave us excellent service. ### 5/5 — Lovely. Best of all Paul’s *2025-09-20, version 2.8.0* Eggcellent ### 5/5 — Welcoming staff *2025-08-14, version 2.8.0* Al wadha branch very accommodating especially shoiab! ### 5/5 — Great job *2025-05-08, version 2.8.0* The food is very good service is very good as well yet sometimes when new staff starting they miss few issues but nothing serious --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*