# Pavilion Kuala Lumpur — user reviews

> 12 indexed App Store user reviews of Pavilion Kuala Lumpur by Kuala Lumpur Pavilion Sdn Bhd.

- Source: https://appshunter.io/ios/app/pavilion-kuala-lumpur/id1542191030/reviews
- App overview in markdown: https://appshunter.io/ios/app/pavilion-kuala-lumpur/id1542191030.md

## Most critical reviews (10 lowest-rated)

### 1/5 — Error in app

*2024-07-05, version 1.18.11*

Can't image this shopping center app develop so bad. They request customer to login submit receipt for competition, unfortunately error is login. Can't find any support with call to pavilion customer service too.

### 1/5 — Terrible app for “premier” mall

*2022-06-17, version 1.14.4*

Very bad membership program. The policy is to submit receipt on the same day. Don’t bother with emailing them, they won’t answer. Spend your money at Gardens/Starhill/KLCC instead

### 1/5 — Not user-friendly

*2022-01-01, version 1.2.10*

I don’t see the point of the “Submit Spend” feature if they’re still gonna reject my application even though all relevant info is there, just that the picture is a bit dark. At least provide some tutorial for 1st-timers or at least state a clearer requirement of how you want us to submit our spending.

And your app don’t even let us resubmit it. 

Then what’s the point?? It’s like punishing us for a mistake we didn’t know.

### 2/5 — OTP

*2021-06-13, version 1.0.10*

I did not receive an OTP on my registered mobile number for the registration process. I’ve tried many times.

### 4/5 — Apps

*2021-09-15, version 1.2.5*

My journey to spend in Pavilion made easier with this app

### 5/5 — App consider stable with informative info about the mall

*2025-09-27, version 1.18.30*

I think the app is easy to explore even my mom knows where to direct herself to store in the mall，because the mall dont have digital directory. Submit spending also kind of record my spending tho，and receive redemption gift.

### 5/5 — App easy and convenient to use

*2024-07-12, version 1.18.11*

Found out there was video tutorials on how to function the app after signing up acc, it helps me to submit receipts and collect all the reward!

### 5/5 — Good App, Nice Mall

*2023-01-25, version 1.16.12*

Love Pavilion KL and its privileges

### 5/5 — Good review on excellent services at Premium lounge

*2022-06-04, version 1.14.4*

I was pleased with the services and splendid welcoming from Ms. Marissa Loong the moment I walked into the Pavilion Privilege Centre. She was extremely friendly and helpful throughout the whole time and had made my shopping experience in Pavillion even more memorable! Thank you so much for your kind assistance. 

Regards, Jas Chin

### 5/5 — Convenient

*2022-05-25, version 1.14.3*

This app helps to navigate around the mall easily and can upload my spending conveniently

## Most praised reviews (2 highest-rated)

### 5/5 — the best UI

*2021-09-15, version 1.2.5*

Shopper, download the app now, then u get the same experience as mine!

### 5/5 — Love this new feature!

*2021-09-15, version 1.2.5*

Pretty interesting new feature that u have added. Looking forward to more new features!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*