# Paxful: Buy Bitcoin & Ethereum — user reviews > 336 indexed App Store user reviews of Paxful by Paxful Inc, rated 3.57/5 from 3,597 ratings. - Source: https://appshunter.io/ios/app/paxful-buy-bitcoin-and-ethereum/id1443813253/reviews - App overview in markdown: https://appshunter.io/ios/app/paxful-buy-bitcoin-and-ethereum/id1443813253.md - Rating breakdown: 5★ 1,887 · 4★ 321 · 3★ 220 · 2★ 205 · 1★ 945 ## What do users think of Paxful? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 💡 Wide variety of payment methods - 👍 Reliable and secure platform - 🚀 Efficient trading experience **Cons** - 🐛 Frequent app crashes - ⚠️ Lack of customer support - 🔍 Insufficient dispute resolution - 🚨 Presence of scammers and fraudulent users **Commonly reported bugs** - Login and verification issues - Delayed transaction processing - Compatibility problems on older devices **Most requested features** - Improved dispute resolution process - Stronger moderation and security measures - Direct bank account withdrawal option - Dark mode and UI customization ## Newest reviews (10 of 336) ### 4/5 — Recent Issues *2025-01-30* Since last few days i am facing a lot of issues. App is responding very slow and every now and then it’s giving me error saying unable to login but i am already logged in. Please fix this as this is really disturbing **Developer response:** Hello, AshfaqueAshfi. If you're experiencing issues with the app, please try the following steps: restart the app, log out and back in, clear your browser cache/data, or reinstall the app. Ensure your device is running the latest version of the OS. If the problem persists, send us a screenshot through the widget on support.paxful.com. Thank you. - Paxful Community Team ### 4/5 — Not so bad *2025-01-08, version 3.0.3* There are only 1 star reviews. To be fair it’s not so bad. There’s a lot of scammers there it’s true. Don’t trade with vendors with less than 20 reviews. Also I won a dispute with no questions in 6 hours maybe. Platform itself is kinda ok. Just keep your eyes open and don’t open side links ### 4/5 — Most extremely effective well experienced crypto recovery service expertises! *2024-06-24* Carefully read this, recently unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of FLASHSPYTECH @ gMail So i file a report and he was able to help me get back all my lost funds within 3hrs i feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to FlashSpyTech (at) gMail ### 4/5 — Most extremely effective well experienced crypto recovery service expertises! *2024-06-23* I was scammed by Nsfx-trading, I got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the cyberhacks Team on this app after so many research. I read several good reviews about this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professionals referred to me by this App, they recovered my investments for me with all the profits I was entitled within 3hours of contacting them, The fee is so affordable. You can write CYBERHACKS51 via gMail for help if you fall a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!! cyberhacks51 (at) gmail ### 4/5 — Most extremely effective well experienced crypto recovery service expertises! *2024-06-09* I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of CYBERWIZARRD1 @ gMail So i file a report and he was able to help me get back all my lost funds within 3hrs i feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to CyberWizarrd1 (at) gMail ### 1/5 — Fraud and scammers platform *2024-05-28* Don’t download this app they all are scammers in this platform i lost my money twice and the support team also did not help after providing the proof also there is no proper way to contact the support team worst support services and they always close the report/ tickets by doing in favour of scammers. They always send refer to the guidelines email no matter what the problem is how many time you raise the issue they simply close the case without providing proof or proper investigation. So people don’t become fools like me and lost your money. Report this app and dont download it. **Developer response:** Hi, Kumar1919. We take a firm stand against scams and fraudulent activities. Rest assured, any claim suggesting Paxful is involved in such activities is unfounded and untrue. We are committed to maintaining integrity and providing a secure platform for all our users. If you've received updates from our support team, it means they've thoroughly reviewed your case and provided all relevant information. We understand this might not be the response you were hoping for, but please know your case was carefully considered. Thank you for your understanding. - Paxful Community Team ### 4/5 — Most extremely effective well experienced crypto recovery service expertises! *2024-05-25* I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of CYBERWIZARRD1 @ gMail So i file a report and he was able to help me get back all my lost funds within 3hrs i feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to CyberWizarrd1 (at) gMail ### 1/5 — Disgraceful *2024-05-06, version 2.9.0* I sent 62$ of btc over to someone and paxful take 48$ worth of transaction fees, i want my money back ### 1/5 — A scammer lover platform! Zero support for compliant users and total protection for thieves *2024-04-23, version 2.9.0* I am utterly appalled by Paxful’s lack of compassion and failure to provide any form of compensation for the distressing experience I encountered on their platform. As a first-time user, I expected a level of support and security that was sorely lacking, resulting in significant financial loss and emotional turmoil. Paxful’s disregard for the well-being of its customers is unacceptable, and their failure to take responsibility for the consequences of their platform’s inadequacies is utterly reprehensible. This experience has shattered my trust in Paxful as a reliable service provider. Paxful took no action to rectify this situation and failed to provide the compensation I rightfully deserve. ### 4/5 — Most extremely effective well experienced crypto recovery service expertises! *2024-04-21* I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of CYBERSPYTECH1 @ gMail So i file a report and she was able to help me get back all my lost funds within 3hrs i feel indebted to her. Apart from trying to express my gratitude to them once again using this medium, I will recommend anvbod who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to CyberSpyTech1 (At) gMail ## Most critical reviews (10 lowest-rated) ### 1/5 — Cuidado com o golpe *2025-02-04* Dentro do app existem golpistas do mundo todo onde a plataforma se preocupa mais em segurar os BTC do que responsabilizar esses clientes por golpe, cuidado. **Developer response:** We're sorry to hear about your experience, rodrigu3sz. Please be cautious when trading and always follow our safety guidelines. If you need assistance, you can always file a support ticket through the support widget at support.paxful.com. You'll get a support ticket number via email, and we'll take it from there. Thank you! - Paxful Community Team ### 1/5 — Мошенники *2024-12-09* Около 3х лет назад заблокировали мой аккаунт, там был баланс 0.1344 BTC на днях зашел этого баланса нет , деньги ворачивать они не собираются это просто сборище мошенников они все сделают чтоб вам не вернуть деньги , крайне не рекомендую, это просто мошенники **Developer response:** Sorry to hear things aren't going smoothly, аапомол. But hey, no worries! For account concerns, our support has got your back! Reach out to us now by tapping the support widget at support.paxful.com . Our team is ready to assist you. Thanks! - Paxful Community Team ### 1/5 — I would never trade her again if this complaint isn’t resolved *2024-11-21, version 3.0.2* I just got scammed on Paxful the person who I was trading with didn’t make payment and all of a sudden my bitcoins in my account all is gone 😡😡😡😡😡 ### 1/5 — Paxful é golpista *2024-11-15* App é falso eles bloqueia seu dinheiro cuidado!! Ja estao sendo avisados paxful é golpe total basta procurar no reclame aqui nas redes sociais deles eles apagam as mensagens de qualquer um que reclamar.. **Developer response:** Hi. We take a firm stand against scams and fraudulent activities. Rest assured, any claim suggesting Paxful is involved in such activities is unfounded and untrue. We are committed to maintaining integrity and providing a secure platform for all our users. For any account or trade concerns, our support team is here to help. Just tap the support widget at support.paxful.com to get assistance. Our team is ready to support you. Thank you! - Paxful Community Team ### 1/5 — Account frozen *2024-11-01* Fraud. It’s been 3 days now they have frozen my account without any reason. They didn’t even send me an email as well. They also have very bad customer support only paxbot will talk to you there and it is not even letting me generate ticket for the issue and when I email them for this issue they said to create ticket by contacting customer support. Very bad experience. **Developer response:** Hi, Kalyug535. We ensure that no account is restricted without a valid justification. Please try this link: support.paxful.com. Then tap the icon at the bottom right of the screen to interact with the Paxbot. From there a ticket will be created. After that, our team will check out your case and keep you posted through email. -Paxful Community Team. ### 1/5 — Avoid this app at all cost *2024-10-17* This place is full of scammers, first time trying to sell my cryptocurrency and I got scammed. I hope my case can be investigated and get my money back. I recommend you to go to Binance it is much better and reliable. It has a better report as well as a dispute process if anything goes wrong. **Developer response:** Hello. Your feedback is important to us, and we’re committed to addressing any concerns you may have. Our priority is to keep things transparent and build trust with our community. If you’re facing any issues, feel free to reach out to our support team—we’re here to help improve your experience. You can easily file a support ticket through the widget at support.paxful.com. Thanks! – Paxful Community Team ### 1/5 — They keep the crypto and freeze access *2024-09-07* This has happened with me! I was using my own bank accounts to buy crypto and trades have been going well for a couple of days and then all of a sudden they emailed me saying account is frozen with my bit coin in there. Beware this is a fraud and they don’t care to give you any reason why they do what they do. **Developer response:** Hi, Pkpcmu. If you receive any restrictions to your account, it’s likely due to a violation of our Terms of Service or due to a compliance or regulatory requirement. We do not restrict an account for no reason. Please reach out to our support team directly so we can review your case. Thank you! - Paxful Community Team ### 1/5 — Retrait bloqué plus de 24 heures qui est censé prendre deux minutes *2024-07-25* Retrait bloqué plus de 24 heures qui est censé prendre deux minutes. Support très long pour répondre et très long pour trouver une solution alors qu’un retrait censé prendre deux à quatre minutes, le temps de confirmation des blocs Withdrawal blocked for more than 24 hours which is supposed to take two minutes. Very long support to respond and very long to find a solution while a withdrawal supposed to take two to four minutes, the block confirmation time **Developer response:** We're sorry your transaction is taking longer than usual, 33ayz. Sometimes delays happen due to factors like low miner fees, blockchain congestion, or high activity on the Paxful network. If you have further wallet concerns, please respond to your support ticket. Our support team is here for you. - Paxful Community Team ### 1/5 — Scammer *2024-06-24* Whenever i open dispute i don’t know that moderators are keep scamming me and not doing anything further. They are always make him win but they never checks my evidences. They made me lose 2000$. I’m an old trader and traded more than 2000 time but now i din’t they always make others win without checking my proofs. I hate this app now. **Developer response:** Hello, Sensei_saitama. We strive to provide fair and transparent trading experiences for all our users. Dispute resolutions are determined based on a thorough review of the evidence from both parties. If you feel there was a mistake or have more information to add, please contact our support team at support.paxful.com. - Paxful Community Team ### 1/5 — Scam *2024-05-28* Juste mauvais modérateur inutile **Developer response:** We're sorry to hear about your experience and appreciate your feedback. Our moderators are highly trained and equipped with the right tools to handle trade disputes effectively. We're committed to ensuring a fair and safe trading environment for everyone. If you have specific concerns or need further assistance, please reach out to our support team at support.paxful.com, and we'll do our best to resolve the issue. Thank you. -Paxful Community Team ## Most praised reviews (10 highest-rated) ### 5/5 — Always The Best *2024-12-15, version 3.0.3* Great Trader ### 5/5 — Très efficace *2024-11-22* J’adore cette application **Developer response:** We appreciate the feedback, nicole29719! We're always looking for new ways to improve the platform, so feel free to reach out to us through the widget on support.paxful.com if you have any additional suggestions. - Paxful Community Team ### 5/5 — Nice *2024-11-13* Cool trade app **Developer response:** Awesome to hear that you're loving the app and we value your feedback,Tobiman01! If you have more awesome suggestions or opinions to share, simply hop on over to our support widget in support.paxful.com. We can't wait to hear from you! - Paxful Community Team ### 5/5 — Scammers *2024-10-20* I think Paxful should put a strong and effective rules because the scammers are creating accounts day by day. I was ripped soo many times and today 20th October 2024 I was ripped a $50 Apple gift card and the partner claims I gave him a used card. So I think you should create something in the app whereby they should be strictly redeeming gifts in Paxful so we can recommend the app to others and feel comfortable when trading our gift cards. Thank you Paxful. I am hurt cuz I had nothing on me. To what has happened to me I’ll never dedicate your st*pid app to anyone cuz I don’t know if moderators are specifically made for gift card buyers. Stup*d app. All these gift card buyers just trade the gift card twice and will later use the second trade for evidence against we the owners of the gift card and Moderators will later give the award to the buyers no matter what. **Developer response:** Thank you for sharing your experience with us, Donkamal_dk. We're sad to hear that you've had a tough time with this recent trade and previous ones. We appreciate your thoughts on stricter rules for gift card trades. We strive to provide fair and transparent trading experiences for all our users. Dispute resolutions are determined based on a thorough review of the evidence from both parties. If you wish to appeal or have more information to add, please contact our support team at support.paxful.com. - Paxful Community Team ### 5/5 — Most extremely effective well experienced crypto recovery service expertise! *2024-08-02* I recently fell into a big scam from a trader platform called metro pro trading, Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company, I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But I didn’t realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer’s support, but all to no avail. I needed my money back at all cost, because I couldn’t afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of Probesthacker at gmail so I filed a report and he was able to help me get back all my lost fund’s within 3hours I feel indebted to him. Apart from trying express my gratitude to them once again using the medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam reach out to Probesthacker (at) gmail ### 5/5 — Best crypto trading and recovery app platform! *2024-07-20* I recently fall into a big scam from a trading platform called metro trading, Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of FLASHSPYTECH @ gMail So i file a report and he was able to help me get back all my lost funds within 3hrs i feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to FlashSpyTech (at) gMail ### 5/5 — Always, Most excellent crypto recovery service platform *2024-06-29* Please read carefully, I was scammed by Fintap trading Access, I got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the Hackebrian49 after so many research. I read several good reviews about this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professional, they recovered my investments for me with all the profits I was entitled to within one week of contacting them. You can write HACKERBRIAN49 at gmail for help too if you a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!!! HACKERBRIAN49 at gMail ### 5/5 — App is not working on IPhone. *2024-05-28* From 2 days, whenever trying to login into my iPhone it says “error! something isn’t right. Please try again”. Even I thought may be it’s because its not updated, but after update it’s also says the same. Please do something asap. I believe like me there are lots of users might facing the same problem. **Developer response:** Hello, Skmdtanweer. Our team has identified and resolved the issue. If you have already updated the App and you're still having issues, reinstalling it usually does the trick. Thanks! - Paxful Community Team ### 5/5 — Error *2024-05-27* Since yesterday i m having trouble to login in to my wallet in app. It says something isn’t right try again later. What is that, help me **Developer response:** Apologies for the inconvenience, Sandy. Our team has resolved the issue. Please update the app and clear the cache. Everything should run smoothly now. Thanks! - Paxful Community Team ### 5/5 — Most extremely effective well experienced crypto recovery service expertises! *2024-05-26* I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of MEGAHACKS 00 At gmail So i file a report and he was able to help me get back all my lost funds within 3hrs i feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to MEGAHACKS 00 at gMail --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-10.*