# Paxton Connect — user reviews

> 44 indexed App Store user reviews of Paxton Connect by Paxton Access Ltd, rated 4.50/5 from 795 ratings.

- Source: https://appshunter.io/ios/app/paxton-connect/id1353838240/reviews
- App overview in markdown: https://appshunter.io/ios/app/paxton-connect/id1353838240.md
- Rating breakdown: 5★ 623 · 4★ 65 · 3★ 34 · 2★ 24 · 1★ 49

## What do users think of Paxton Connect?

Overall sentiment: negative

**Pros**

- 🚀 Fast loading
- 👍 Overall functionality is good

**Cons**

- 🐛 Frequent crashes and connection issues
- 👎 Poor user interface and user experience
- 🔒 Security and login problems
- 🔋 App drains device battery

**Commonly reported bugs**

- Continuous log-out issues
- Inability to view cameras and recordings
- Incompatibility with newer iOS versions

**Most requested features**

- Remote login and control features
- Dark mode option
- Ability to lock/unlock doors remotely
- Integration with Apple Watch
- More advanced reporting and analytics

## Newest reviews (12 of 44)

### 2/5 — P10

*2026-03-04*

Remote and push notifications, faster loading of app. The ability to make changes to rte to not open doors but to log as a valid exit. Remote input and output boards.

### 2/5 — Login issues

*2024-09-25*

Haven’t been able to login with my iPhone since August.  The app just stopped working.  Once credentials are entered, I press login and nothing happens….????

**Developer response:** Hi Kaijudad, we’re sorry to hear you’ve not been able to log in since August. Please get in touch with our Support team on 01273 811 011, by email at support@paxton.co.uk, or on live chat on our website: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

### 2/5 — Rarely works

*2024-09-14*

Since moving into my new apartment, they don’t give extra key fobs. So I have to rely on the app to let my babysitter in for my daughter. The amount of times it doesn’t work just in over a month is ridiculous

**Developer response:** Hi Cusoccer2, we’re sorry to hear you’re experiencing issues with Paxton Connect. Please get in touch with our Support team on 01273 811 011, by email at support@paxton.co.uk, or on live chat on our website: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

### 1/5 — Remote connection

*2024-08-14*

The latest update to this app has made it worse. For some reason I am now unable to click on a camera to view it live or recordings, it just greys out and won’t open.

**Developer response:** Hi Rich26543578, we're sorry for any disruption this has caused you. We're aware of an issue and our Technical Support team will be able to resolve this for you. You can reach them by phone: (877) 438-7298, or by email: supportUS@paxton-access.com.

### 1/5 — Poor user interface, server side unreliable

*2023-11-10*

This app has a clunky and unintuitive user interface. Worse however is the poor reliability of the Paxton server we experienced. This is now being removed from our site

**Developer response:** Hi Andy, we are sorry to hear you are experiencing issues with Paxton Connect. Please get in touch with us on 01273 811011 or email support@paxton.co.uk and we'll do all we can to help you get started.

### 1/5 — Office manager

*2023-10-14*

I am having trouble with app. When I try to go in it says cannot connect to remote site.

### 1/5 — Do not recomend

*2023-06-27*

This app is always malfunctioning. I just updated it as a recommendation to fix a login problem. I am now able log in, however, I am unable to view the cameras. Which defeats the purpose of the update. Definitely do not recomend
 Avoid Paxton 10 altogether if you can.

**Developer response:** Hi there, we are sorry you experienced this issue with viewing footage on Paxton Connect. The good news is we investigated and resolved the issue! Update to Paxton10 v4.4 to address this.
Simply log in on a browser to Paxton10 as a system engineer. You will be presented with the option to upgrade.

### 2/5 — Needs update for iOS  16

*2022-11-02*

Does not load live or recorded video on any iOS 16 device.  Tried iPads and iPhones and does not work on any of them.  Works ok if your phone hasn’t been updated in the last year.

**Developer response:** We're sorry Paxton Connect isn't currently providing the best experience when you are trying to view video. Please be assured we're aware of the issue and we're working on it as a matter of priority. We hope to have this fixed in an update in the not too distant future.

### 3/5 — IPhone 7

*2021-11-26*

Page will not load after log in on an iPhone 7.

### 1/5 — Won't connect to my paxton10

*2021-06-15*

Tried everything. Browser and certificates fine but the app won't connect

### 1/5 — Constant crashing!

*2021-05-05*

The premise of the app is good but daily it crashes or doesn't allow users to log on. Events section NEVER works. App needs serious support and work!

**Developer response:** Thank you for your feedback. We have released an update that will resolve what you’ve been experiencing. Please download the latest version to ensure the best possible user experience. If you have any further questions, please get in touch with our Support team: +44 (0)1273811011 - support@paxton.co.uk.

### 3/5 — Inconsistent in Saving Password

*2020-05-20*

The app works great exception one major flaw. I am consistently required to add my password at login along with biometric input.

## Most critical reviews (10 lowest-rated)

### 1/5 — poor technically

*2026-03-01*

the app always needs resetting so poor functionality. just works fir a few days then stops!

### 1/5 — Users section

*2025-04-03*

This app needs a serious update. It’s absolute trash. Continuously logs you out. The Users section is worthless. Do better.

**Developer response:** Hi It’s been 3 months, there is a new update for the Paxton Connect app now available, hopefully this has resolved your issue. If not, please let us know and we'll ask our Support team to connect with you for further troubleshooting.

### 1/5 — RH

*2025-01-23*

I have to close and open the app multiple times before it will connect to my access control system

**Developer response:** Hi New store12, the latest version of the Paxton Connect app, released on 17th Jan, should resolve this issue. Are you running the latest update? If so, and you're still experiencing this issue, please contact or Support team for assistance: https://www.paxton-access.co.uk/contact-us/

### 1/5 — Service manager

*2024-12-17*

Your service is horrible, the cameras never connect and residents can not fob in half the time!

**Developer response:** Hi Not happy #2!, thanks for sharing your feedback, we're sorry to about the issues you're experiencing with your Paxton system. We're certain our Support team will be able to resolve this for you. You can reach them by phone, email, or live chat here: https://www.paxton-access.com/contact-us/ Thank you.

### 1/5 — App doesn’t work

*2024-11-27*

This app has not worked at our place of business for two months… Let’s go!

**Developer response:** Hi Non thanks, there is a new update for the Paxton Connect app now available that should resolve this for you. If not, please get in touch with our Support team: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

### 1/5 — Error on startup

*2024-11-14*

Has error every time I login to
The site.. can’t find any help

**Developer response:** Hi Martin Astley, we're sorry to hear you're experiencing an error logging into your site. Our Support team will definitely be able to help, you can reach them by phone, email, or live chat here: https://www.paxton-access.com/contact-us/

### 1/5 — Paxton10 Functionality good

*2024-10-31, version 3.0.1*

Overall works well.

Edit: App appears broken with the latest Paxton10 update which changed the URL to p10remote.com. Now unable to connect, or add new Paxton10 sites

### 1/5 — Can’t log in

*2024-10-25*

Ever since the new update we can’t log on to the app. Tried troubleshooting with your techs and nothing worked. Needs fixed asap.

**Developer response:** Hi It’s been 3 months, there is a new update for the Paxton Connect app now available, hopefully this has resolved your issue. If not, please let us know and we'll ask our Support team to connect with you for further troubleshooting.

### 1/5 — Biometrics only

*2024-10-18*

Nearly impossible to use without biometrics, have to manually enter password every time you open app.

**Developer response:** Hi GJMoe, sorry to hear you're experiencing issues, please contact our Support team on 01273 811 011, by email at support@paxton.co.uk, or on live chat on our website: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

### 1/5 — App stopped working

*2024-09-09*

App has now stopped working, keep getting error on start up option to retry or logout neither of which makes a difference works on my colleagues but not mine.? Any ideas.

**Developer response:** Hi Denb@, we’re sorry to hear you’re experiencing issues with Paxton Connect. Please get in touch with our Support team on 01273 811 011, by email at support@paxton.co.uk, or on live chat on our website: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

## Most praised reviews (10 highest-rated)

### 5/5 — Great app

*2024-08-21, version 3.0*

Love it app for on the go management

### 5/5 — Paxton App.

*2022-05-06*

We are very pleased with the performance and it always connects without any delays. Good Job Paxton, Thank you!

**Developer response:** Hi there, we are so pleased you are enjoying our app, thank you for the feedback!

### 4/5 — Net2 Pro

*2024-10-02*

Can we please make a version of the app that users of Paxton net2 pro can open doors only currently only admin can use this app and you seem to be developing a lot for paxton10 and not much for net2 pro customers

**Developer response:** Hi @WeeGM, thank you sharing your feedback. Paxton Connect is designed to make site administration easier for Net2 and Paxton10 system managers. At this time, the app does not work to open doors for users on either system. However, we have shared your suggestion with our Product Support team for consideration for future updates.

### 4/5 — Paxton10 Functionality good

*2022-07-16*

Overall works well. Control device on Paxton10 (up to date server) using the app is blank.
Please consider adding 2FA (ToTP) as a security product, we feel this is a big oversight.

**Developer response:** Thanks so much for your detailed feedback, it's really helpful to receive suggestions on where we can make improvements to the app. We will investigate the blank Control Device, and we have logged your suggestion about 2FA to consider in future updates. If you need any further assistance, please contact our Support team, who will be happy to help: +44 (0)1273811011 or support@paxton.co.uk

### 4/5 — Updates please

*2019-05-16*

There are two updates what I hope are minor changes that could be made!  
1) roll call icon on home page would be better if it opened the roll call page instead of generating a new one.
2) would be good if there was an access level that would show fire role calls only.  

Other than that the app is a great addition to the Paxton net 2 range and is great for and administration only.

**Developer response:** Hi Monnyjartin
Thank you for he feedback. We will continue to make improvements and add new functionality to this app and other areas of development in Net2. Whilst we are unable to give any time frames, we have taken this feedback on board and it will be considered as for potential inclusion with a future release. Thanks, The Net2 Team.

### 4/5 — Works well

*2019-02-27*

Works well not problem with speed or logging in .
One improvement i would like to see is able to activate and deactivate lockdown from the app

**Developer response:** Hi MadMike300uk,
Thank you for your feedback. This is the first release of our new app and we will be adding further functionality as we go. Lockdown has been requested by a few people so this is under consideration for a future release. +44 (0)1273811011 - support@paxton.co.uk
Many thanks
The Net2 Team

### 3/5 — Slow and missing important feature

*2026-02-05*

First of all, we really enjoy installing Paxton systems, and it’s the only brand we offer to our clients. That said, both the desktop software and the mobile app are missing two major features we’ve been waiting on for a long time.
1.	Remote login—especially through the app—is very slow and often laggy.
2.	The most important missing feature is a Dark Mode option. The bright interface is hard on the eyes and makes programming or servicing the system uncomfortable, especially during extended use.

I truly hope this feedback will finally be taken seriously and addressed in a future update.

### 3/5 — Can’t log in

*2024-08-09*

After the update to the app a few weeks ago, we can no longer log in on our phones.  Web interface still works.

**Developer response:** Hi Rob123123, we're sorry for any disruption this has caused you. We're aware of an issue and our Technical Support team will be able to resolve this for you. You can reach them by phone: (877) 438-7298, or by email: supportUS@paxton-access.com.

### 3/5 — Good start, but more function needed

*2024-07-06*

This is a good simple interface to get to a Paxton Net2 system. You can do basic administration. However, it only has very limited capability compared to the desktop app.

**Developer response:** Hi CGT1276854, thank you for your feedback. Paxton Connect is designed to provide basic administrative functionality for Net2, but we’ll share your comment with our Development team for consideration in future updates.

### 3/5 — Good App.

*2023-01-14*

Good app but could be better. I’d love a “Reset Fire Alarm” button to be able to do this remotely. 

Would also be good if people who are set up in landlord/tennant could use the app.

**Developer response:** Hi there, thanks for your suggestion on how we can improve Paxton Connect. We work hard to improve your experience of our apps, and it's feedback like this that helps us achieve that! 
Keep an eye out for future updates that will include ongoing app improvements and new features.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*