# Pay-As-Yu-Go — user reviews > 52 indexed App Store user reviews of Pay by PayPoint PLC, rated 1.76/5 from 82 ratings. - Source: https://appshunter.io/ios/app/pay-as-yu-go/id6478219502/reviews - App overview in markdown: https://appshunter.io/ios/app/pay-as-yu-go/id6478219502.md ## Is Pay safe? Pay-As-Yu-Go does not appear safe based on available data. The AppsHunter Safety Score for Pay is 42 out of 100. This assessment is based on 82 user ratings, with an App Store average of 1.8 out of 5. ## Is Pay legit? Pay-As-Yu-Go appears to be a legitimate app. The AppsHunter Legitimacy Score for Pay is 90 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (18 of 52) ### 1/5 — The worse company known to exists *2026-08-21, version 1.2.2* I’ve had so many bad issues with this company. Stay well away from them. I’ve moved across to pay as you go metre and I’m now paying less. Clearly being well over charged by this scamming lot. If I could put zero stars I would ### 1/5 — App *2026-08-07, version 1.2.3* The app is good with payments but you are unable to see how much credit you have on your smart meter ### 1/5 — Mr paul duley *2026-07-28, version 1.2.3* Worst app ever Worst company I will never use this company again ### 1/5 — Mark *2026-07-27, version 1.2.3* Very bad customer dealing ever. ### 1/5 — Tu energy is a joke *2026-06-29, version 1.2.2* Horrible ### 1/5 — No smart meter - Ripoff pricing *2026-06-25* Changed a DD to move suppliers then they objected to transfer. This allowed them to quadrupled prices, so they say. Then switched us to a prepayment meter which is supposed to be a smart meter but isn't as you can not see how much credit is left. Complete bunch of dishonest money grabbing shysters. ### 1/5 — Mr Brian Ingham *2026-06-15, version 1.2.2* This is sub standard way of payment! Even when you pay the delivery is poor!!! ### 1/5 — Mrs *2026-06-12, version 1.2.2* Absolutely awful service all round complaint in and still not returned call now going to ombudsman ### 1/5 — Barber *2026-06-01, version 1.2.2* This is the worst electricity company l am so regret with them l am try leave them and make it so hard useless never solve your problem ### 1/5 — Mr j Singh *2026-05-14, version 1.2.2* Worst company ever ### 1/5 — Utterly expensive Pay-As-Yu-Go Rates *2026-04-07, version 1.2.1* I was on a contract before which was lovely and then all of a sudden it got changed to Pay-As-Yu-Go and oh my God within a few days £100 was gone whereas when we were on contract it was only not even 200 a month. Are you Energy? Was meant to sort this out for me transferred me into a pay monthly contract I set it up my banking direct debit details and still it is not set up and today we are without Energy again by surprise because it ran out and it’s only been a week that I topped up £100 this is insane ### 1/5 — Terrible company! Do not use! *2026-04-01, version 1.2.1* Do not use! Awful company ### 1/5 — ⭐ 1 Star – Shocking Service, Financial Loss & Serious Breaches *2026-03-17, version 1.2.1* I honestly don’t even know where to begin with Yu Energy – this has been one of the most stressful and unacceptable experiences I’ve ever had as a business owner. From the very start, they have completely failed to handle a simple change of tenancy, despite me providing all required documentation multiple times, including tenancy agreements. This should have been a straightforward process, yet they have continuously delayed, ignored, and mishandled it. Instead, they have: Refused to properly transfer the account into my name Continued to associate my business with the previous tenant’s debt Forced me onto a PAYG meter due to someone else’s arrears Taken approximately 40% of my top-ups to pay off a debt that is NOT mine Wrongfully cut off my services four times This is completely unacceptable. I have effectively been forced to pay someone else’s debt just to keep the lights on and my business running. That is not only unethical, but it feels borderline unlawful. To make matters worse: I have experienced multiple supply interruptions, directly impacting my business operations These disruptions have resulted in over £2000 in lost earnings I have been blocked from switching suppliers, leaving me completely stuck in this situation I have now had to pay MORE money in solicitor fee’s and broker fee’s to try resolve this what should have been simple Change Of Tenancy Customer service has been equally shocking: Calls are promised and never happen Emails and complaints are ignored No clear answers are ever given I’ve had calls where I’ve been cut off mid-conversation Despite raising a formal complaint, I have had zero meaningful correspondence, resolution or even one of the scheduled call backs happen for that matter One of the most concerning issues is a clear GDPR breach, which I have written proof of via email from one of their own employees. Sharing or mishandling personal/account information in this way is a serious violation and completely unacceptable for any company, let alone an energy provider. At this point, it feels like: There is no accountability There is no urgency to resolve the issue And there is no regard for the financial and emotional stress caused I am now seeking: Full reimbursement for the money wrongly taken from my top-ups Compensation for business losses A formal written explanation of how this has been allowed to happen Immediate resolution so I can leave this supplier This situation has gone far beyond poor service – it has actively damaged my business. I would strongly advise any business owner to avoid Yu Energy at all costs. What should have been a routine setup has turned into months of stress, financial loss, and complete mismanagement. ### 1/5 — Worst company I have ever dealt with *2026-02-21, version 1.2.1* Yu Energy: Do not answer calls Do not respond to messages Do not have any customer service Do not have out of hours contact numbers They do take your money. Go to any company but these! Two power cuts and reported to the energy ombudsman. ### 1/5 — Top up meter *2026-01-16, version 1.2.1* I am on the top up meter is terrible so expensive, doesn’t tell you how much is on the meter, the app is pish and the company is a total joke!!!! Cameron stuckless Useless helpless and pathetic customer service or support Would never recommend or use again once contract is up ### 1/5 — Company performance *2025-11-13, version 1.2.1* The worst company I have ever dealt with in my life. So much has gone wrong over the last 6 months I will be contacting the ombudsman!!! ### 1/5 — Take your money and do not provide the service *2025-10-23, version 1.2.1* Take your money and do not provide the service and then when you call you get passed around like a yoyo on the phone!!!!!! ### 1/5 — Swapped to pay as you go without telling me *2025-10-20, version 1.2.1* Higher rates. Fuming ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-10-01, version 1.2.4* Worst app , no information of balance , goes of in the middle of service or in the night , no customer service chat ,,, absolutely pathetic attempt, a 5 year old could build a better app ! ### 1/5 — Useless! *2026-10-01, version 1.2.4* The app doesn’t even tell you how much money/power you have left on the meter! So it cuts off without notice. How are you supposed to run a business like this? And once you’ve paid, the meter is so rubbish that it doesn’t allow you switch the power back on, so you have to call them and stay on the phone for 30-45mins. I would STEER CLEAR OF THIS COMPANY…they could seriously damage my business if I stay with them much longer!!! ### 1/5 — Rubbish *2026-09-29, version 1.2.4* Absolute pile of rubbish ### 1/5 — Marin Delchev *2026-09-24, version 1.2.3* Absolutely horrible way to pay, no idea when you electricity will run out, no one bother to tell you anything. Don’t do this ever. Cheers. ### 1/5 — Payment *2026-09-22, version 1.2.3* It don’t save your bank details for faster checkout and no Apple Pay so every time I want to top up I have to enter ALL my details ### 1/5 — Yu *2026-09-09, version 1.2.3* The worst company ever I dealt with. ### 1/5 — Shocking company. *2026-09-04, version 1.2.3* Absolutely awful company. Stick you on a pay as you go contract without telling you then say you can’t leave them for a year. Force a business to spend £50 a day on electric and then make it virtually impossible for them to top up as their system constantly fails. How they are still in business is beyond me. Trying to speak to a human on the phone is also extremely challenging and frustrating. I would AVOID THIS BUSINESS LIKE THE PLAGUE. You are better off sitting in the dark with candles. ### 1/5 — Review *2026-08-27, version 1.2.3* Awful app. I can’t even track how much electric I have and then it just runs out. Absolute rubbish. I’m running a pub and this is the best you can do! Shocking! ### 1/5 — not great *2026-08-27, version 1.2.3* The app works intermittently, last week I had 3 or 4 failed top ups but the money was taken. Not great for a small business. ### 1/5 — Neil *2026-08-24, version 1.2.3* App is fine however when it comes to taking payment it’s a 50/50 your payment will go thur and when it doesn’t go thur the money that was taken out of your bank account u won’t get it back! Till like a week later or not at all if u do phone them up they will say you need to contact your bank your bank will say they have sent the money to YU energy as intended both parties will keep sending u to each other but Yh the apps fine also y can’t we see what’s an the meter from the app wouldn’t that be 100% better ## Most praised reviews (7 highest-rated) ### 5/5 — Super *2025-11-25, version 1.2.1* Super ### 5/5 — Narish *2025-07-30, version 1.2.1* The app is good when it work but sometimes get stuck and you have to switch the phone off / on to get it to work but in general it’s ok ### 4/5 — Good app *2025-06-20, version 1.2* Could be made better by being able to see your balance ### 4/5 — Feng Huang *2025-02-16, version 1.1* Quick and easy ### 3/5 — Functional but basic *2026-04-18, version 1.2.2* It’s a simple payment app but users should be able to see their current balance? History is also limited to number of payments shown ### 2/5 — Money doesn’t clear *2025-04-05, version 1.1* Why does it take so long on WiFi for the payment confirmation to come up? And why does 1 every 4 or 5 transactions take the money but not add it to the meter Then it shows as pending and takes about 3/4 days to drop off Pretty useless ### 2/5 — Poor app *2024-10-19, version 1.0* Slow app and hard to actually get the meter topped-up successfully without it failing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-14.*