# Pay Less — user reviews > 97 indexed App Store user reviews of Pay Less by The Kroger Co., rated 4.80/5 from 7,829 ratings. - Source: https://appshunter.io/ios/app/pay-less/id584454580/reviews - App overview in markdown: https://appshunter.io/ios/app/pay-less/id584454580.md - Rating breakdown: 5★ 6,531 · 4★ 916 · 3★ 230 · 2★ 49 · 1★ 103 ## What do users think of Pay Less? Overall sentiment: negative **Pros** - 🚀 Convenient pickup service - 👍 Easy to use app - 💡 Helpful digital coupons - 🚗 Fuel points - 👍 Friendly and helpful staff **Cons** - 🐛 App crashes and freezes - 🔍 Poor search functionality - 🔄 Frequent app updates - 🤔 Confusing interface changes - 🛒 Inaccurate inventory and substitutions **Commonly reported bugs** - Login issues and permission errors - Disappearing shopping lists - Inability to use digital coupons in-store **Most requested features** - Ability to manage personal shopping lists - Easier access to prescription refills - Integration of paper coupons - Improved search and filtering options - More transparency on item locations in stores ## Newest reviews (17 of 97) ### 1/5 — This latest software update IS TERRIBLE! *2025-09-06, version 85.2.0* Since the latest update, I can no longer “clip digital coupons”! How worthless can an app be? There’s no way of getting help with sending this problem in from the app, so that this important issue can be fixed. Guess I’ll just go to another store to purchase my things. What a HASSLE! ### 3/5 — Mr *2025-08-02, version 84.4.0* Every time I open this app it needs updated to use it and that’s part of the reason I hate digital coupons. Way too much work when I’m standing in the aisle…… and yes I’m older. ### 1/5 — Never works *2025-03-22, version 80.2.0* I have updated the app but it still never loads anything. ### 1/5 — Absolutely horrible *2025-02-16, version 79.1* I’ve been using this app for years all of a sudden I can’t place orders for pickup anymore no matter the location and card used, called corporate to see if they can help me with this issue and tech support was absolutely no help. This has made me stop shopping at this store completely due to the inconvenience ### 3/5 — Mr *2025-01-01, version 77.1.2* Every time I open this app it needs updated to use it and that’s part of the reason I hate digital coupons. Way too much work when I’m standing in the aisle…… and yes I’m older. ### 3/5 — Pickup interface never works *2024-12-26, version 77.1.2* Normally buttons appear on a pickup order to indicate you are on your way and what spot you've parked in. Mine never shows up. I have to call the store every time ### 1/5 — The app doesn’t load it just keeps rolling. I don’t know. *2024-10-14, version 75.1* The app just won’t load anymore won’t do this or that I can’t order anything. This is ridiculous. ### 1/5 — Why can’t it find stuff for me *2024-09-21, version 74.2* I can search and it finds what I’m looking for but it won’t tell me where in the {%{^}^} store I can find the item! ### 1/5 — Hate starting all over! *2024-06-25, version 71.2* You basically are starting with a new app that asks for too much information! Very disappointing!!!!! ### 1/5 — $1 Higher than any other local store *2024-05-31, version 70.3* I don’t care what you buy, it’s a $1 higher than meijer & Walmart. So many other stores to shop & Save & I’m not a fan of Walmart, but they have better prices. Shop Aldi or Ruler Foods ( owned by Kroger , similar to Aldi) ### 3/5 — Pharmacy is gone?! *2024-03-17, version 68.1* With the most recent update, was the ability to refill prescription or view prior prescriptions removed or moved? I can no longer find it anywhere, it’s not in the “wellness” section. What happened to it? Is there a separate app now? ### 2/5 — Updates *2024-02-15, version 67.0* It makes you update WAY too often. ### 1/5 — No search function *2023-12-23, version 65.2.1* I was shopping for a specific kind of potatoes. I don’t want to scroll through the list of produce to try to find them. I could not find a search function anywhere. Any shopping app should have an obvious search function. Dumping the app. ### 1/5 — This app used to be amazing. *2023-08-14* I’m not sure why but for the past 3 months this app and the Kroger app will not let me login. It always says error try again. I know nothing is wrong with my login information because I can use both Payless and Kroger websites to access my account and download the digital coupons. It just very frustrating that I’m not able to open the app and use it. I have to use the website which is not as easy to navigate on a phone and it have a very different interface than the app. **Developer response:** Good morning, Allie071798, We are sorry to learn of the negative experience you are having with the Kroger app. The first thing we recommend is to uninstall the app and then reinstall it. By doing this you will have the most current and up to date app installed. If the problem continues, please call Customer Support at (800) 576-4377 and reference case 59422329 to the representative. Thank you for shopping with us, and we hope you have an amazing and safe weekend! ### 3/5 — Good but lacking *2023-06-27, version 59.2* Does the job, but you can’t get rid of old credit cards and you can’t add or use a gift card in the app. Or if there is, it is extremely well hidden. ### 1/5 — Inaccurate Ordering *2023-06-05* The app shows the same items multiple times when I’m creating an order from my lists & adds items that I didn’t select to my cart. Also it doesn’t uncheck the items after an order is placed so I have to remember to do that manually from my lists before I order again. AND the stuff that I regularly order often changes to show it’s unavailable to order again but when I search for it, I find the exact same thing available so my lists are practically useless!! I’ve timed it- It’s literally almost faster for me to go find the stuff myself in the store than to mess with the app!! **Developer response:** Hello! We apologize for any frustration caused by our shopping list feature. We value your feedback and shared your comments with our digital team. For any questions or explanations about or app or different features on it, please call us at 1-800-576-4377 with your case# 57385707. Have a good day! ### 1/5 — App is crap *2023-05-31, version 58.4* I have always shopped at Payless applewood recently my account got cancelled and after setting up two new accounts still can’t pick applewood as my store ## Most critical reviews (10 lowest-rated) ### 1/5 — A consumer of the garbage you sell as food *2026-06-25, version 95.3.0* No quality anywhere. ### 1/5 — Pay-less add *2026-06-02, version 95.0.0* Will not load or open to read ### 1/5 — Laggy and Horrible *2026-03-06, version 92.0.0* This app runs like dog water. Fire every single developer working on this app. I could code a better one with my eyes shut. ### 1/5 — Non functioning *2026-03-03, version 91.3.0* It amazes me that after five months, they haven’t fixed this app so that it will work. What is the thought process behind not being able to search for items when you’re within your list? This is literally the only thing I need the app for. Plus finding the list and the fuel points is way harder than it used to be. this app used to be such a good tool for shopping and now it’s worthless. ### 1/5 — App doesn’t work. *2025-12-10, version 88.2.1* I can’t sign into my account. It just keeps loading and I don’t want to make a new one because I have fuel points and I work at Payless so I get a discount but I can’t because the app don’t work. ### 1/5 — Unless *2025-11-24, version 88.1.0* Don’t bother ### 1/5 — Disaster *2025-11-02, version 87.3.0* App update October 2025 is an absolute disaster. Unable to search for items or scan barcodes while displaying a shopping list. Getting a shopping list to display requires extra steps. Cannot locate fuel points accumulated. The list of missing or hard-to-find features goes on & on. ### 1/5 — Unusable after update *2025-10-30, version 87.2.1* Wow you really made this app unusable after the update. Will be deleting in it’s not changed back. ### 1/5 — Is your app down? *2025-10-29, version 87.2.1* Down ### 1/5 — I use this app for one thing and I can’t even do that anymore *2025-10-18, version 86.3.0* I need medicine. That’s it. I want to use the app to refill prescriptions, but now it completely forgets who I am just as I’m about to check out and place my order. A classic case of YOU HAD ONE JOB!!! ## Most praised reviews (10 highest-rated) ### 5/5 — I absolutely love this app! *2024-03-24* Not only is this app very helpful, it also gives us a chance to save our money, not just on food and taxables but also on gas! This day and age, we have to save as much money as we can. Everything has went up so much and still is and it’s a struggle for a lot of us. This app gives us the ability to do just that. So thank you to Whom ever made this app possible! I wish other businesses would do this also! It’s truly Amazing! 🤩 **Developer response:** Hi Jessica, we appreciate you taking the time to share your positive feedback regarding our app. We have created case 67777652 to report your feedback to our digital team. If you ever need further assistance don’t hesitate in calling us at 1-800-576-4377, so we can troubleshoot any issues with our Digital Team. Thanks, have a great week! ### 5/5 — Well made and easy to use! *2023-07-12, version 60.1* Love this app! So easy to find exactly what I want! ### 5/5 — Reliable needed service *2023-07-10* Very once in a while we need to pickup our groceries … this has been such a reliable and appreciated service our store offers … I know it became popular during covid but we still use it occasionally for needed reasons … thank you Payless, West Lafayette Indiana store - your personal grocery shoppers are fabulous! ### 5/5 — Love how easy it is to order *2023-05-25, version 58.3* I do have a suggestion: on the flyer, I want to order an item, make it more convenient by letting me put it in the cart without leaving the flyer. ### 5/5 — Service *2023-05-13, version 58.1* I love the app But my only issue is, it never works in the store. ### 5/5 — Delivery only *2023-04-07, version 57.0* Why are some items “delivery only”? It’s seems to be random items from time to time. Is it because you make more money on delivery? ### 5/5 — Convenient with app coupons! *2022-11-12, version 52.1* Better than Walmart pick up. They don’t have coupons on their app like Payless does ### 5/5 — Great folks *2022-10-05, version 51.0* Terrific, kind, friendly staff. ### 5/5 — App is crap *2022-08-04* I ordered my groc at 4.30 I choose deliver within 5 hours. So I am checking at 8.49 the app did not even complete my order it did not check me out. I wanted to use my healthy food card from anthem and I guess it cannot be used on line. In all the mixup I guess it did not complete my order. I am going to use the Walmart app. I can use my food card and it’s easier to use. I am 66 so a Senior line help would be nice. Good night as I wait on my order. ### 5/5 — 5 Stars *2022-06-11, version 47.0* Where else would I want to go!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*