# Pay Tolls As You Go \| Uproad — user reviews > 53 indexed App Store user reviews of Pay Tolls As You Go | Uproad by Kapsch TrafficCom USA, Inc., rated 4.52/5 from 1,861 ratings. - Source: https://appshunter.io/ios/app/pay-tolls-as-you-go-uproad/id1456650478/reviews - App overview in markdown: https://appshunter.io/ios/app/pay-tolls-as-you-go-uproad/id1456650478.md - Rating breakdown: 5★ 1,535 · 4★ 107 · 3★ 34 · 2★ 16 · 1★ 169 ## What do users think of Pay Tolls As You Go | Uproad? Overall sentiment: negative **Pros** - 🚀 Convenient toll payment - 💡 Great for travel with rental cars - 👍 Helpful toll cost calculator **Cons** - 🐛 Unreliable toll payments - 🔒 Difficult to close account - 💰 Fraudulent charges - ⚠️ Poor customer service **Commonly reported bugs** - Toll payments not registering - Charges for tolls on unregistered vehicles - Delayed account deactivation **Most requested features** - Ability to toggle toll tracking on/off - Better integration with rental car companies - Clearer communication on account status ## Newest reviews (14 of 53) ### 2/5 — Be aware with a rental *2023-07-03* I used Uproad for the first time in Orlando on a rental car. Convenient, however, we turned our car in at 4:40AM and requested to end the service in the morning. I am still paying tolls for the people who rented the car after me and charged tolls in the PM after we were long gone. Was told by Uproad that there is nothing they can do about those tolls bc their Terms require the tolls to be paid and blamed the rental service for not turning off the toll service. I don’t understand what the rental service has to do with it. I didn’t do tolls through the rental service, I thought that was the purpose of using the app. I will not be using it again on a rental car if the service cannot be discontinued when requested. **Developer response:** Dear Food good app not, we greatly appreciate your review and welcome all feedback. We are constantly working to improve our service and every opinion matters to us. There is an option to make the vehicle rental and set the activity period when it is added to the account, however in case it is added as a personal vehicle it is on the customer to remove it when services are no longer required. ### 1/5 — Read the fine print. *2022-02-18, version 2.5.0* I accidentally switched one of the numbers on my license plate. I have since been receiving charges that are not even for my car. After reporting this they said it didn’t matter that I’m responsible for it. I canceled my account and I’m still being told that for the next 30 day I’m responsible for any additional charges. Ridiculous. Customer service is non existent. Do yourself a favor and don’t get this app. ### 1/5 — They just stole my money *2022-02-05, version 2.4.2* These people are thieves. Paid $20 for a Plus plan. As a visually impaired senior in error I entered ONE letter off for my plate. When I provided them with the toll bill PROVING the ONE letter discrepancy with the photo of MY actual plate they said that’s too bad and refused to pay the tolls, make the correction or REFUND MY $20. Seriously?? Then they closed my account keeping my money. This is probably why the Harris County Toll Authority said they’ve never heard of them. Beware. ### 1/5 — Absolute scam *2021-12-14, version 2.3.3* Like other reviewers: they promise a seamless toll paying experience but cannot deliver. They took $20, paid none of my tolls, have not refunded me the $20, and meanwhile i get a notice for three unpaid tolls from August when I set up the account. I have filed a Better Business Bureau complaint as I have sent two messages to support and never heard back. Avoid at all costs. ### 1/5 — Do Not Use This App Is Fraud *2021-11-24, version 2.3.2* Just like 99% of all the negative reviews here it is true so not sign up with them I used the app only once and now 10 months later after selling my vehicle to a Lexus dealer they are still charging me for tolls the vehicle isn’t even registered to me anymore. Poor Customer service no actual phone number everything is done through email. I gave them last chance to correct after being billed the 3rd time and have notified my capital one they’re committing fraud and they just responded well if you choose not to pay your account just “request to close your account”. Do no sign up with them you have been warned ### 1/5 — HORRENDOUS APP. *2021-10-07, version 2.2.1* This app is literally bogus, I no longer live in California and I’m not the registered owner of an old vehicle. Uproad knows that and they continue to charge me and threaten to charge a $30 violation fee. I’ve communicated in the chat every single day for two weeks and have asked to speak to a manager each time and they claim that the manager will call me. I have never heard from a manager just two employees named George and Dora. Today I chat with them and they claimed that the manager is on sickleave. Long story short there’s horrible customer service and I do not recommend this app for anyone. **Developer response:** Hi Amber, Sorry you haven't had the best experience! Our goal is to help make the toll payment process easier. I know our team was able to resolve this with you, but please reach out again if you have any other questions. We are available almost 24 hours a day, 7 days a week, right in the app via chat or you can email us at support@uproad.com. ### 1/5 — Tracking even when you don’t know it *2021-10-06, version 2.2.1* Had Uproad on my phone but didn’t use it. 6 months later Used FastToll when going through Illinois to track tolls and pay my tolls. Despite signing up for Toll Alert in Uproad I didn’t receive any notification that uproad was tracking me.I didn’t open uproad or engage Uproad In any way to track my tolls through Illinois.A month later I get a notice that UpRoad has paid my Illinois tolls, which had already been paid. Wouldn’t accept my screenshots of detailed receipts from FastToll. They Want a receipt from FasTToll which also be delivered as a screenshot. Will they take that? I’m working on the receipt They accept no responsibility for their app failing to alert and causing this problem. Filed complaint with PayPal, FTC, and Consumer Financial Protection. ### 1/5 — Thieves an predatory practice *2021-09-06, version 2.1.2* I downloaded the app. Decided not to use it due to their limited coverage. Erased it. And now they started to charge me , $23 was the last one. I asked my credit card company to put them in the delinquent list. They are investigating them. Stay away and learn from my mistake, you pay just because you decide to download it. As mentioned by others they charge invented charges. Even if you never used it. Stay away. Wasting now time and having to cancel credit card. The response from the developer is nonsense. We contacted them multiple times to the address mentioned and they never responded. As mentioned we had to cancel the credit card and Amex started a fraud investigation. They bring you to the app by promise of high coverage. You install and find out most of the places are pending. Then you decide is not worth it, and ask to remove the car. It takes them days to do that. In that window if you use, even if you removed the app and ask to remove the car, they charge you. So if they take N days, you will be charged twice during that time! N was 4 times longer than to register the dar for me. Even if you pay the toll while going through. Months after this still fighting the charge. They responded to me citing the small print in their terms of use, standard predatory practices. Stay away from these guys! **Developer response:** Hi Gui, We’re sorry for your experience. There are no invented charges here, we promise! If you were charged for a toll you didn’t drive through, please contact us at support@uproad.com. Also, erasing the app will not delete your account. It is still considered active until you close it. Email our support team so we can resolve your issues. ### 4/5 — Most of the time I love it *2021-08-19, version 2.1.1* But not user friendly enough for me, and I think I’m paying for toll road alerts . I’ve been to busy to go over all the details of this account thoroughly at this time. But overall I love it. ### 1/5 — Third Party App *2021-06-28, version 2.0.2* As a visitor, I searched how to pay tolls in CA and this was the first thing that came up. They not only charged for tolls that were already paid for through the official tolling site, they back charged me for previous tolls before I was even in the state. Why ask for gps tracking if you are just going to charge me for everything on that plate number? They were unwilling to work with me. Don’t be fooled. ### 1/5 — Horrible deactivation *2021-06-22, version 2.0.2* I rented a car and uploaded the information into the Uproad app. Once I returned the rental car I deactivated the car, so I thought. It took several weeks to have the car removed from my account. In fact as I write this it is still pending removal. While waiting for removal of the rental car from Uproad I paid for several toll fees that Uproad refused to credit me back. I disputed the charges and Uproad said that I was still responsible for the tolls because the car was still active in my profile even though it was listed as pending removal. Caution if using this app for a rental car. I would definitely not recommend. I deleted my account completely. ### 1/5 — Money Stealers *2021-06-21, version 2.0.1* Do not get this app! I was enticed by the free monthly plan because I never use the toll roads, so I thought it would be perfect. But then they made me auto fill, which wasn’t a problem at first. Then, when I actually used the toll road, it didn’t use the auto filled $10 I put in. I ended up just having to pay on the toll road website. Then, I went to cancel the plan before it charges me monthly, but it asked for my credit card information! I just want to switch so I can delete the app in peace! So much easier to just go through the toll road website. This app doesn’t save you any money anyway. Just takes it from you! ### 1/5 — Do not use *2021-06-08, version 1.6.1* Was charged for tolls prior to and after use of rental. They said as per agreement will be charged for tolls until I remove the car. I would think would be best to have a system that allows to enter dates of use and if it’s true that I’m responsible until I remove a vehicle from the app. Then why was I also charged for tolls prior to me installing the app and adding the vehicle. ### 1/5 — Stay away *2021-06-06, version 1.6.1* I added a rental car to the app which I later deleted after checking with the car rental service. They later charged me without permission citing their terms of service. IMO an app should never charge you without your explicit approval. Having a line in they terms of service is a way to scam people. I contacted their customer service and they refused to refund. Total non sense. Other apps will refuse to add rental cars as it should be. Just use a different app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible Service *2023-08-30* I had a car with the service that I deleted, for some reason they reactivated it and made me pay fees for someone else, since the car has nothing to do with me. I requested to remove the car from account and deactivate my account. A year later I receive an email from them sayin that that old car is ready to be used with the app. I download the app again. They say it’s a glitch the car is inactive even if it shows active on the profile, but the profile was never deactivated even with my requests through customer services and me trying to do so manually following the steps. Bad service. Use something else. **Developer response:** Dear Q.Tat, we are sorry for the inconveniences caused by this issue. The message was sent out by mistake in the wake of the addition of a new state to our coverage and apologize for the commotion. Regarding the closure of your Uproad account please contact our Customer Support team either via chat or by e-mail (support@uproad.com) and stipulate that you wish to specifically end the service and the appropriate actions will be taken. ### 1/5 — Missed Tolls *2023-03-22* I live in florida and frequent the skyway. Figured I’d try out this app as opposed to getting sunpass again. Functioned fine for 6 months but in the last two months sometimes Uproad picks up the toll and I get the charge but, half the time I get charged on Uproad and am also receiving notices in the mail for “ unpaid tolls” from the expressway authority. So I get double charged and the city still doesn’t recognize the payment. Uproad said they would take care of it and never did. Received a collection notice in the mail and registration freeze on my car. This app is more of a pain than it’s worth **Developer response:** Dear Customer, thank you for bringing this to our attention. Please contact our Customer Support team either via chat or by e-mail (support@uproad.com) to receive prompt assistance. ### 1/5 — Does not provide immediate coverage of tolls *2022-09-17, version 2.8.2* Be aware that you need to install and ACTIVATE any and all cars well before you need to use the service. This app does not make that clear when you first download the app. I live in a state that doesn’t have many toll roads so I don’t use toll roads on a regular basis. I downloaded this app when I realized that I would be traveling a toll road. If I had known that it wouldn’t cover those tolls, I would never have downloaded and added money to this app. ### 1/5 — Would’ve Given Zero Stars if I Could’ve *2022-08-01, version 2.8.0* Total scam! I downloaded this app over a year ago and deleted it because it had poor toll coverage and I didn’t need it. Out of nowhere I just received an email from from Uproad stating that I owe them money for paid tolls and a $30 late fee, even though this was the first email I received. My family drove to NC and somehow this app that I no longer have downloaded double paid for my tolls without my knowledge or consent. Now they want me to pay a late fee even though I was unaware of the situation. I’m now forced to deal with customer service in an online chat in the app. What a joke! **Developer response:** Dear Hank9966, thank you for bringing this to our attention. Please contact our Customer Support team either via chat or by e-mail (support@uproad.com) to receive assistance with your case. ### 1/5 — Fraud charges *2022-07-25, version 2.7.5* Tried to delete the app since my state has no toll roads only used it in California wouldn’t let me delete account then received an email from company that I changed my email to a no lie 50 character email and then there were charges on my card from yesterday. I hadn’t been in California in over a month, now had to cancel credit card and then contact these people. This seems to be a trend with this company. ### 1/5 — Not a good App at all *2022-07-12, version 2.7.4* I got screwed by this app I got violations from two states and now waiting on the other violations because my vehicle was not integrated in any of the states they said that I was active in. Now I am just waiting on the other states. They did refund me the membership amount and stated they are paying one of the violations…. Will see if they do…. I trusted them but now I cannot…. Why they say you are active when you are not, they could have warned me that I was not in the states system. ### 1/5 — Ripped off *2022-05-26, version 2.6.3* I canceled my subscription after they charged my account twice plus charged me for paying my toll road usage. However The Toll Road charged me and now violated me for not paying my usage. Uproad is claiming they just found my file and are going to refund me the charge. But wait Uproad what about The Toll Road violation for not paying on time. Very bad customer service. I can’t even get them to help me and they still haven’t refunded me after half of year. ### 1/5 — Didn’t pay tolls *2022-05-20, version 2.6.2* We went on a road trip on February 2022 this app did not pay the tolls as I got a bill in the mail for it but they did take the money for the tolls. It’s been 3 months. So now I’m paying the tolls twice. We took another road trip in April 2020 same thing took money for the tolls and now I wait for that bill to come. I canceled this app and got an IPass. ### 1/5 — DO NOT DOWNLOAD THIS APP *2022-04-25, version 2.6.1* I downloaded this app just in case I needed to use it on a long road trip - I uploaded my rental car info and my credit card info just in case so I could turn it on quickly if needed. I never ended up needing it, so I deleted the app. Fast forward to a year later and I start to get emails from Uproad about toll payments being processed. I wanted to contact customer support to tell them that it wasn’t my car and to please refund it, and they refused to refund them money and said that deleting the app doesn’t delete the account. Users BEWARE - not only does this app not have any safeguard in place for its users to toggle on/off the toll tracker, or to disable the toll tracker when the app is closed, but they even take it a step further and draw money from accounts that have supposedly been deleted. In addition, their customer service is not interested or willing to do what they should to make it right. All they did was send me a copy of the user agreement and tell me to read the fine print. All in all, I’m lucky that I caught it early and only lost about $10-$20, but I wanted to get the word out to help you all avoid my mistake - do not use this app, and if you do, read all the fine print first! **Developer response:** Dear Hoff0801. We are sorry that your experience with Uproad was not to your liking. The account holder is indeed responsible for all posted tolls as long as the vehicle on the account remains active. For more information on how Uproad and tolling in general works please do not hesitate to contact our Customer Support either via live chat or by e-mail (support@uproad.com). ### 1/5 — Be EXTRA Attentive When you try to close your account *2022-02-28, version 2.5.1* I’m out a chunk of change because I apparently did not follow the account closeups process correctly. App was not what I needed it to be so I thought I followed the process as outlined on the app… apparently that was not the case. Not quite a ‘buyer beware’ issue where I’m concerned enough to report it, but I am fairly tech savvy and this is not the app/ subscription I’ve terminated. This is the first time I’ve seen when after I followed the prescribed steps only to keep paying… a little sketchy is all. **Developer response:** Sorry to hear about your experience, AMP1626. To close your account, just email us at support@uproad.com or chat with us right in the app (available virtually 24/7!), and our team can help right away. ## Most praised reviews (10 highest-rated) ### 5/5 — Hampton roads *2022-09-02, version 2.8.0* Have used for 2 years now. Works in Hampton roads, called toll agency to verify tolls were being paid. Would definitely recommend. ### 5/5 — Great way to pay tolls! *2022-07-27, version 2.7.5* Used the app on a rental car in California- saved by giving me a lower rate, and the customer service allowed me to quickly cancel as soon as I turned in the rental. Very satisfied! ### 5/5 — Recommend to friends *2022-05-17, version 2.6.1* Uproad is convenient and easy to use. Have many friends with App as well. Highly recommend ### 5/5 — Great for travel *2021-11-26, version 2.3.2* This app has helped make traveling with a rental car so much more convenient! I no longer have to agonize over whether it is cost effective to rent the local toll pass. I had an issue after I first downloaded the app and the customer service was excellent; they replied right away and corrected the problem. ### 5/5 — POWERHOUSE *2021-09-09, version 2.1.2* One of the BEST you’ll use for Tolls, XPress Lanes, and Bridge Tolls!!! Takes a few days to update of course so make sure you have plenty of money in your bank on the app. I saved myself a lot of pain by getting this on the way to AZ in April by having this!!! The LA 210 & 110 traffic sucked my tailpipe. DEFINITELY WORTH EVERY DOLLAR YOU SPEND. ### 5/5 — Great App *2021-08-01, version 2.1* This has saved me money. Drove through Dallas Texas and before I knew it I was on. Toll road. Added this app and it paid my tolls and I didn’t get a surprise toll violation! Great app! ### 5/5 — Love it *2021-05-23, version 1.6.1* I wish someone would answer our main question if you go throw an EZ pass toll are we going to be charge the 50$ other then that we are very very happy with it and as long as we don’t get a fine from the EZPass we will stay and I will tell everyone about it ! But that one question is what everyone here in NJ would like an answer to. 🙏🏻🙏🏻 **Developer response:** Hi NUNU0428, we will deduct the amount of the toll from your current account balance. Make sure that your vehicle is shown as active in the region you are intending to travel within the Uproad app (on the toll coverage screen) to avoid receiving a bill or fine from E-ZPass. ### 5/5 — Uproar Has EXCELLENT Customer Service *2020-10-22, version 1.3.2* I accidentally deleted my Uproad app from my iPhone 11 Pro Max 😳. For whatever reason, I had the hardest time finding it as it appeared to be truly MIA, never to be recovered. Ceairra O. was my Customer Support Rep for this issue. She provided me with EXCELLENT customer service! She was very professional, patient and understanding. She shared with me she has the same phone I have so it made it easy to explain what I was doing/seeing. She walked me through how to find the app so I can manually uninstall/reinstall it. She also made sure I was able to login to my account without issue. Ceairra...Thank You sooooooo much for your assistance! I hope this reaches you in good health and spirits. YOU Ma’am, Absolutely ROCK!!! 🙌🏾 **Developer response:** Mahogany, thanks for taking the time to post your feedback! We greatly appreciate you and are so happy to have you as an Uproad customer. P.S. We too think Ceairra is awesome! :) ### 5/5 — Saved us on our trip *2020-08-30, version 1.2.2* The last thing you think about while going on a trip are tolls! Since we’re so use to the road we loaded our app with FIVE DOLLARS. We drove out to Arizona from L.A. and forgot about it. Today I received a notification that my total trip toll was .87 cents!!! First time we went on a trip we payed $87 on a highway ticket because we didn’t know it was a toll freeway. This is by far our favorite road app. Piece of mind for sure! Thank you guys, we love your service. -two happy highway travelers **Developer response:** Thanks for the kind words, Lazy Susanita. Hope you also enjoyed your road trip to AZ! ### 5/5 — Works as expected and it’s great *2020-07-06, version 1.2.0* I wanted to see what tolls cost for various routes cross country. And should we change routes etc. to see different things and save money too. This was a super helpful tool and I’ll use it again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*