# Payback - Mobile — user reviews > 68 indexed App Store user reviews of Payback by Payback - Mobile, rated 1.30/5 from 91 ratings. - Source: https://appshunter.io/ios/app/payback-mobile/id1157121347/reviews - App overview in markdown: https://appshunter.io/ios/app/payback-mobile/id1157121347.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 4 · 1★ 80 ## Newest reviews (18 of 68) ### 1/5 — Horrible *2024-10-07, version 1.1* Unusable. Freezes. Can’t search. Luckily my money went to a good cause for the schools. ### 1/5 — Miss the paper coupons *2024-10-03, version 1.1* I had to do a phone update to get the app to work. But I still find it very hard to search and find the merchants I like to use. If you put the full business name in, they don’t come up, but if you put a few letters in it does, along with a lot of others you have to search through. But my biggest frustration is the merchants don’t know how to use these coupons. We’ve been denied twice now saying they only take paper coupons. I’ve always loved this fundraiser and bought multiple books and this might be my last year. ☹️ ### 1/5 — Wow *2024-09-24, version 1.1* When I redeem a code there is no coupon to scan for the employees working at the locations. It just redeems and disappears and I can’t get a discount. You’d think it would shoot up a QR code or something they can input or scan. Also you’d think there would be a history tab with coupons that have been redeemed but not scanned it’s just an awful app. ### 1/5 — Scam Business *2024-08-21, version 1.1* It only took a year for you to update the app right before the codes we all purchased expire. Just tried to use the code and it says “theres an issue with this code.” You can’t even run the app by spellcheck before you send the update. I won’t be buying the book ever again. Zero stars. Would not recommend. ### 1/5 — Doesn’t work at all *2024-04-20, version 1.0* You can’t advertise that you have an app if it doesn’t work at ALL! Why include that in the 2023-2024 payback books if you aren’t actually offering it? ### 1/5 — App NOT Working at all!!! *2024-04-18, version 1.0* I agreed with other reviews - the App could not be logged in at all. Type code and asking email then never got to work, just keep frozen on the email enter page! I contacted / emailed the support before and got response that it will be fixed. But until now, it’s still NOT working!!! So very disappointed! Useless Payback App! 👎 ### 1/5 — This app does not work. *2024-03-31, version 1.0* The app simply does not work. It doesn't work on my wife's phone nor does it work on my phone. Can't even get past the start screen. So I can't use my coupon. ### 1/5 — Zero Stars as it does not work. *2024-03-22, version 1.0* Bought the book, found and dowloaded the app, first prompt is to input your email, press submit and ……..waiting…. Nothing happens. ### 1/5 — Doesn't work *2024-03-04* Used the app in previous years and it worked fine. For the 23-24 book, not a single thing is working. Can not input the codes or any information to get the digital coupons. ### 1/5 — Doesn’t work *2024-01-27, version 1.0* Doesn’t do anything past asking for an email. ### 1/5 — Doesn’t work *2024-01-27, version 1.0* This app does not work at all! I can’t get past the enter your email screen. I’m missing out on a good amount of saving that you falsely advertise because you don’t know technology! ### 1/5 — I agree, unusable. *2024-01-26, version 1.0* I tried to open my app after getting the new 2023 payback book. Cannot even log in. I type my email and then it won’t do anything after the little animation showing it loading. Deleted and redownloaded, still broken. Please fix it. I paid for this book and have used the app a lot for the last three books I got. ### 1/5 — App does not work *2024-01-22, version 1.0* App is not working. ### 1/5 — App not functioning *2024-01-22, version 1.0* Like others have mentioned, once I open the app and enter email nothing happens. Not other screen or options load. ### 1/5 — No stars 4u *2024-01-19, version 1.0* The PayBack app worked well for the 2023 year and now the app is useless and nonfunctional for 2024. ### 1/5 — App doesn’t work *2024-01-11, version 1.0* See title ### 1/5 — Will not open *2024-01-11, version 1.0* App never works! It wont do anything after I put my email address in. We have had problems several time and emailed the company and they are no help either. ### 1/5 — Doesn’t work *2023-12-28, version 1.0* Typing your email address to register does nothing. App is not usable whatsoever ## Most critical reviews (10 lowest-rated) ### 1/5 — This app does not work. *2025-11-07, version 1.1* The app simply does not work. It doesn't work on my wife's phone nor does it work on my phone. Can't even get past the start screen. So I can't use my coupon. *** New year - bought again (for some reason). Can’t log in after purchase. Email not valid. Can’t reset password. What a joke. Give me my $$ back. ### 1/5 — Doesn't work *2025-07-27, version 1.1* Doesn't work as intended. Please put some time into this app if you are going offer to schools. ### 1/5 — What happened to the app? *2025-04-21, version 1.1* The app is completely broken. Fix this or give a refund. ### 1/5 — No codes *2025-02-03, version 1.1* They can’t be used no codes Merchant will not take coupons, because there are no numbers, codes, barcodes. They need something to enter , to show they are not stealing or giving away items. DO NOT BUY! What a joke! Totally useless! ### 1/5 — Get book back! *2025-01-08, version 1.1* I don’t even need to write a review, just emphasize what everyone is saying. There is no way to preview the app before buying, and it seems as if you didn’t care to let your merchants know that it is now paperless and how it should be redeemed. Just a waste of time, my time is more valuable than the savings considering the hassle it is everywhere you go with it. Managers and supervisors being called, people behind me waiting, just plain embarrassing!!! ### 1/5 — Terrible, does not work *2024-10-28, version 1.1* App is awful to work with first. Very clunky. Two times now we hit redeem and nothing happens. No code to scan or give, nothing. Just a redeemed coupon you can’t use. ### 1/5 — Awful app *2024-10-19, version 1.1* I rarely leave any reviews in my life but I have to leave one for this app. It made me angry enough to write one. This app is just awful. It is extremely slow to navigate. And it rolls back to the top of the page each time I clip a coupon, which is very annoying. Bring back those paper coupons!! ### 1/5 — Bring Paper Back *2024-10-19, version 1.1* Navigation is terrible - I won’t purchase next year ### 1/5 — No app support, Disney on Ice code invalid *2024-10-17, version 1.1* As much as I love the idea of mobile coupons, I may not recommend this or may even advocate AGAINST using payback next year at our school. The user experience is very frustrating if a coupon code doesn’t work. The Disney On Ice coupon code says “invalid code”. You cannot get questions asked concerning issues with the app as there is no way to contact anyone. Even in the App Store the app support link goes nowhere. To me this is bad business practice. How hard would it be to manage an email account to address issues? Not hard. ### 1/5 — Why? Why? Why? *2024-10-15, version 1.1* ***Don’t waste your money and time on this fundraiser.*** I love technology but this app is so bad! ***You gotta do better than this for fundraising. *** >>>>The redemption code is a joke! One could easily redeem your subscription code by guessing. Someone will probably steal your code before you can even redeem it. >>>>The participating stores and services “offers” aren’t hardly worth redeeming . >>>> It’s search capabilities are nonexistent. You can’t even type a partial name of a participating vendor/restaurant for a “fuzzy” search. Bring back the paper books until you can get the app working appropriately AND so you can actually use offers and share the coupons with your family and friends. ## Most praised reviews (7 highest-rated) ### 5/5 — the payback book guy sounds like kermit the frog *2018-09-12, version 1.0* it’s true what a great man ### 5/5 — So useful *2018-09-08* This is one of the most useful savings apps that have ever had or witnessed! I use this app almost everywhere I go! You won’t regret downloading, I promise you this app is so worth it! ### 5/5 — Awesome! *2017-08-01* Best savings ever! I used to buy the actual paper book, but now with this I have all of my coupons easily on my phone for every occasion! Worth every penny. ### 5/5 — Love it!!!! *2016-11-21* Great app! Won't leave home without my coupons now!! I buy the book yearly to support our schools and so happy to now have the paperless option! ### 4/5 — Love this book! *2023-09-24* This book is great and having the app with SOME of the same offers is handy and gives even more coupons on some of our favorite places! ### 2/5 — Currently unusable / no way to reset password *2024-10-15, version 1.1* Conceptually I’m curious as the paper books were a wonderful fundraiser for our kids’ school, but the password reset button does not appear to work: My first impression was getting locked out with no way to access my book after having entered a code and logging out having accidentally lost the password. ### 2/5 — Needs a Complete Overhaul for Better Usability *2024-09-25, version 1.1* While it's nice to have an app like this, the overall user experience is frustrating. Unlike several users, I was eventually able to log in, but that’s where the positives end. The app is difficult to navigate, and it feels like it needs a complete makeover. One major issue is browsing through stores or restaurants—it’s a hassle to scroll through endless pages just to find what you're looking for. This could be easily fixed with a better filtering or search feature, but as it stands, it's incredibly time-consuming. I hope the developers prioritize usability in future updates because, in its current form, it’s more of a frustration than a convenience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*