Withdrawal is impossible
After I was verified successfully after putting all the info I was asked, I won some money but when I attempted to withdrawal I was asked for several forms of ids which I don’t mind giving them the forms of id but it seemed ridiculous so of course I complained to them via email and I’ve never seen any worse/rude customer service like them.
They don’t want to help you it even seems like they’re encouraged to not help you.
So far I’m about to submit the requested forms of id and hopefully they at least give me money but I recommend to avoid this app.
Update: I understand verification is required but it doesn’t make sense that I was already verified by putting my ssn and all my info but when I wanna withdraw you guys ask for another verification including 3 different pictures which I’m sure you guys wouldn’t have requested if I didn’t win. Even then I provided all information and identification and pictures of me with my id and it’s been a week of me reaching out just for them to not do anything but ask for the same thing once again and I’m a busy person with work.
This would be a great app if you guys would do the right ethical thing and pay peoples money.
Response from developer
Identity verification is a legal and compliance requirement for all real-money platforms. When withdrawals are requested, additional verification may be required to confirm the account holder and protect against fraud, identity theft, or unauthorized payments. These checks are often triggered by external compliance and payment partners and are applied uniformly to protect both users and the platform. Once the requested verification is completed, withdrawals can proceed normally.
Worst customer support ever
Response from developer
We take fraud and account security very seriously. Following a full review of this account, our compliance and risk teams identified activity consistent with multi-accounting and the use of another individual’s identity in an attempt to claim additional promotional funds, which is a clear violation of our platform rules and applicable compliance requirements. The review was conducted in coordination with our banking and compliance partners, and the outcome reflects the findings of that investigation. The description provided in this review omits key facts and presents only a partial account of the situation. We maintain detailed records of account activity and identity verification and are confident in the decision made. Our policies exist to ensure a fair and secure platform for all users, and when violations such as multi-accounting or identity misuse are detected, appropriate action is taken in accordance with those rules.
Leaving a review
Absolutely the best
Withdrawal is impossible
After I was verified successfully after putting all the info I was asked, I won some money but when I attempted to withdrawal I was asked for several forms of ids which I don’t mind giving them the forms of id but it seemed ridiculous so of course I complained to them via email and I’ve never seen any worse/rude customer service like them.
They don’t want to help you it even seems like they’re encouraged to not help you.
So far I’m about to submit the requested forms of id and hopefully they at least give me money but I recommend to avoid this app.
