# PayPal Business — user reviews > 1,109 indexed App Store user reviews of PayPal Business by PayPal, Inc., rated 4.20/5 from 29,365 ratings. - Source: https://appshunter.io/ios/app/paypal-business/id1053148887/reviews - App overview in markdown: https://appshunter.io/ios/app/paypal-business/id1053148887.md - Rating breakdown: 5★ 20,042 · 4★ 3,407 · 3★ 1,194 · 2★ 929 · 1★ 3,793 ## What do users think of PayPal Business? Overall sentiment: mixed **Pros** - 🚀 Efficient payment processing - 💳 Convenient payment options - 📈 Useful business insights - 🔒 Secure transactions - 👍 User-friendly app **Cons** - ⏱️ Delayed fund releases - 💰 High transaction fees - 🤖 Poor customer service - 🔒 Overzealous account limitations - 🐛 Buggy app performance **Commonly reported bugs** - Frequent app crashes and freezes - Inconsistent login and authentication issues - Inability to properly manage multiple business accounts - Unreliable push notification system - Discrepancies between app and website functionality **Most requested features** - Ability to update business info directly in the app - Improved reporting and analytics features - Option to charge customers for transaction fees - Seamless integration with other business tools - Faster fund release for service-based businesses ## Newest reviews (17 of 1,109) ### 4/5 — Notifications stop working *2026-07-19, version 2025.04.24* The app was working fine but all of the sudden I’m not receiving any push notifications from the app. Also why does the invoices that are open always show a wrong number? ### 2/5 — 無法登入 *2026-07-10, version 2025.04.24* 一直顯示發生問題無法登入，等了兩三天還是一樣，是怎樣 ### 1/5 — Do not download or use *2026-07-09, version 2025.04.24* Worst payment processor in existence. Constant login issues. They hold your money for 21 days on EVERY SINGLE TRANSACTION. I can never login on my phone due to the constant login issues. ### 1/5 — Ridiculous daily report *2026-06-19, version 2025.04.24* PayPal started this irritating daily summary, and there is no easy way to turn this off. Very frustrating and over reach by PayPal to do this without my consent ### 1/5 — Permanently Deactivated Account after 1 day *2026-06-19, version 2025.04.24* I CANT WIDRAW MY CLIENTS DEPOST FOR 180 days Spoke to multiple Customer service representatives (NO ONE CANT TELL ME WHY) I have 2k sitting on their platform and I can’t withdraw it. Was forced to use my own money to do the job for my client. I appealed and had NO ANSWER THIS IS THE MOST FRUSTRATING SITUATION IVE EVER HAD PLEASE THINK TWICE WHEN USING PAYPAL FOR YOUR BUSINESS I DO NOT RECOMMEND ### 1/5 — Logging issues *2026-06-14, version 2025.04.24* Does not login into the account. There is a loop: After the verification it just refreshing the login page and ask verification again. Nice job guys I can’t access my account from my phone ### 1/5 — Cannot log in *2026-06-05, version 2025.04.24* My email and password are correct since I’m able to log in on both browser and the other PayPal app here but on this PayPal business app, it keeps telling me cannot log in. Why?! This is useless. Fix this ### 2/5 — App won’t open anymore. *2026-05-12, version 2025.04.24* After logging in it just staying in the loading screen. No log in errors, app just won’t load. Haven’t had this issue until recently and it’s a real pain. ### 1/5 — I CANNOT LOG IN WITH THIS WTF *2026-05-11, version 2025.04.24* EXIS ### 1/5 — Not designed for small businesses or sole proprietors. *2026-04-29, version 2025.04.24* Not recommended! I started a sole proprietorship business as a side hustle, managing everything legally and legitimately. I opened a PayPal business account because there was no monthly fee and I could have my clients use their credit cards. After 2 weeks PayPal blocked my account and required more information about how my business worked and ran, I submitted and they replied the documents weren’t legible, please keep in mind I submitted PDF docs downloaded from supplier websites. After 5 days of my account being blocked and unavailable to send invoices or receive payments I lost a $24,000 job because of a construction schedule and timing. They will lock your account without warning and you’re dead in the water and waiting for them, they clearly have no idea how a sole proprietorship works and that a new business has little to no history of taxes and suppliers. ### 1/5 — Unable to log in account *2026-04-29, version 2025.04.24* When I try to log in my account it always says ‘We’re having trouble making sure it was you’. It doesn’t make sense since im using an active number and email. And it doesn’t shows an option whether I should use my number/email to get a code in order to make sure ‘It was me’. If it continue, how should I get my money from my account if I cant log in. Ps. I will change my review if my concern is resolved. ### 1/5 — Working Capital *2026-04-14, version 2025.04.24* The working capital loan is just ridiculous. They offered it to me last year when my business was at a certain sales average. I paid it back within 90 days which was the estimated time. Mind you, you don’t have to pay it back in their estimated time, but I did. After that, I couldn’t get another one. They try to hype you off like you can, but my business has been higher than that, i’ve gotten excited and interviewed people thinking that I could get another loan and buy a station to put them in with another loan. I meet all requirements listed. Even the representatives that I talked to on the phone say that I look like I am eligible and just keep trying, but I’ve been trying for six months. It’s just a scam and a way to keep getting your information. I don’t even bother. I’ll be using a different platform that will help me grow my small individual business. PayPal doesn’t care. ### 1/5 — Doesn’t work *2026-04-12, version 2025.04.24* The app doesn’t let me to login and freezes ### 1/5 — Terrible *2026-04-07, version 2025.04.24* Desactualizado , no funciona ni para cargar documentos que ellos mismos solicitan ### 3/5 — Issues *2026-04-06, version 2025.04.24* It’s difficult to use when the scanner can’t scan properly and I can’t get my customers payments transferred to my bank account without having it limit access to me for trying to scan my face and identification ### 1/5 — Can’t login *2026-04-01, version 2025.04.24* It’s been 11 months since the latest version, no wonder it is no longer working as login simply does not work, it freezes after entering credentials. ### 1/5 — 九唔塔八 *2026-03-26, version 2025.04.24* 突然話帳戶有問題就封咗你的帳戶，要我俾張身份證驗証，提供完就永久封帳戶，我是通緝犯嗎？電話也不聯絡我，就顯示可以轉入但不可轉出，帳戶內的錢要凍結180天，你不如直接講要我的錢遲點才還給我 ## Most critical reviews (10 lowest-rated) ### 1/5 — Accessibility *2026-08-28, version 2025.04.24* I downloaded the app on order to send and receive money I wanted to ask the time that manage it if possible they might make it more user friendly towards African countries for example were I’m located Zimbabwe 🇿🇼 it says I can only send but how Can I send anything if I can’t receive anything into it to send , the only other money platform to use is eco cash and if possibly a link is made between the two it can make it easier to put money inside it and thus allowing money to be withdrawn into and allowin it to be sent ### 1/5 — Ghana service *2026-08-28, version 2025.04.24* Please add Ghana as a supported country for PayPal accounts. The PayPal app is available to download in Ghana, but Ghana is not listed when creating an account. This prevents individuals, freelancers, and businesses from using PayPal. Please make full PayPal services available in Ghana. Thank you. ### 1/5 — Scam scam scam *2026-08-26, version 2025.04.24* They will lie, cheat and scam any way they can! Use something else! Toast, clover, etc! Apple Pay! Not pay pal!! They lie, they gon wait until they go Your money too! Then they’ll say they need more information that you already gave them meanwhile they keep your money, you can’t use it, can’t move it , and they make interest everyday pulling this scam on millions of people! I’m making a youtube video on it today page name TOA(Table of Accountability) go to youtube for more details ! You can do better than PayPal get a bank account trust me ! I’ll show you how! ### 1/5 — Limitation *2026-08-11, version 2025.04.24* Sudden limitation, can’t do anything it. Was only be able to use after one use of being sent money ### 1/5 — Not working anymore *2026-08-09, version 2025.04.24* After bunch of “improvement” updates the app finally doesn’t work at all. It either freezes at log in stage, or goes into infinite loop of Face ID -> text message confirmation-> Face ID. ### 1/5 — Buna. Seara *2026-08-02, version 2025.04.24* Sunteți de tot rahatul cu aplicația :probleme de logare ### 1/5 — App not functional download *2026-08-02, version 2025.04.24* Bad ### 1/5 — Push notifications *2026-07-23, version 2025.04.24* Push notifications stopped working over a week ago. Nobody at PayPal seems interested in a fix or offering any help. Migrate to stripe would be my advice ### 1/5 — No *2026-07-19, version 2025.04.24* No me deja aser mi cuenta y no me deja poner mi correo ### 1/5 — Unprecedented Deactivation of Paypal account *2026-07-13, version 2025.04.24* I use paypal mainly for my art and commission services. But without a warning, paypal deactivated my account for reasons of suspicions and holding my money. It wasnt easy money so this was devastating, there was no room for appeal and my country has no paypal branches for me to confront to. There were many artists like me who suffered the same faith, paypal does not support artists. ## Most praised reviews (10 highest-rated) ### 5/5 — Bring it back!! *2026-08-23, version 2025.04.24* This app is superior to the other PayPal app we now have to use for business. This app offered so much more. Bring it back! ### 5/5 — Love this app *2026-07-08, version 2025.04.24* Love this app and so happy PayPal has it. I am not likely the new app they now have. Invoices are unprofessional looking and take to much time when trying to do line items for clients. I do wish PayPal would send out a new update on this though since I’m not unable to log in on the app. I hope they didn’t do away with it. That would be stupid on their end. ### 5/5 — Yo nesesito paypal pero no me funsiona *2026-06-10, version 2025.04.24* Yo nesesito paypal pero no me funsiona ### 5/5 — 9. Paypal *2026-03-18, version 2025.04.24* PayPal apps save Id for identification. Good verification Good product buffer fast. Less lagging. Easy to update. Great performance. Fast to update. Fast to open and operating. Easy acces. Secure id lock ### 5/5 — Sheila curtis *2025-12-18, version 2025.04.24* Having trouble downloading app ### 5/5 — NI’m ok *2025-11-27, version 2025.04.24* Nicely ### 5/5 — I wish it was more consistent in how it worked *2025-09-25, version 2025.04.24* The one time I want to use it it just won’t work. It keeps saying that it’s having a trouble right ### 5/5 — good *2025-09-15, version 2025.04.24* good ### 5/5 — Thought this app was ending? *2025-09-03, version 2025.04.24* Have used this app for many years but always seemed redundant having this one and the personal app. Was told this business app was going away. ### 5/5 — Personalised customer service *2025-09-02, version 2025.04.24* Help with security --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*