# PayPal Here - Point of Sale — user reviews > 50 indexed App Store user reviews of PayPal Here by PayPal, Inc., rated 4.43/5 from 10,721 ratings. - Source: https://appshunter.io/ios/app/paypal-here-point-of-sale/id505911015/reviews - App overview in markdown: https://appshunter.io/ios/app/paypal-here-point-of-sale/id505911015.md - Rating breakdown: 5★ 7,925 · 4★ 1,351 · 3★ 360 · 2★ 255 · 1★ 827 ## What do users think of PayPal Here? Overall sentiment: neutral **Pros** - 🚀 Instant fund transfers - 👍 Simple and intuitive app - 🔒 Secure payment processing - 💡 Versatile payment options (Venmo, chip, swipe) **Cons** - 🐛 Connectivity issues with card reader - ⏱️ Delayed fund releases - 🤔 Unclear policies around holds and reserves - 🙅‍♀️ Poor customer service **Commonly reported bugs** - App crashes and freezes - Compatibility issues with newer devices - Unreliable Bluetooth connectivity for card reader **Most requested features** - Appointment booking and scheduling integration - More customization options for receipts - Removal of signature requirement for small transactions ## Newest reviews (12 of 50) ### 4/5 — Don’t have a customer do a Reversal or Dispute charges *2022-11-10, version 4.4.0* Would give 5 stars, but if a customer decides to cancel or reverse there transaction. They take the money off you immediately and puts your account-negative. When I contacted customer service it took almost 2 months to get my money back. I couldn’t use the credit card machine until I payed the negative balance. And it was a accidental reversal by one of my client. Very stressful and process should be speed up for merchants because it does cause a interruption in being able to use the machine. Other than that every thing has been good with the app n device. ### 4/5 — Great app, Card reader is meh *2021-11-18, version 4.3.8* I like the app a lot, especially that when I create catalog items they show up across all devices that log in. Being able to see a lot of transaction details and metrics on the app is better and more informative than the browser site, which is puzzling to me. One drawback on the app is that it had difficulty completing sales using the Venmo option. The card reader on the other hand keeps going to sleep every 10-15 minutes and then I have to reconnect it manually. Not good performance during craft fairs making customers wait. ### 2/5 — Works great but has massive issues *2021-10-30, version 4.3.8* The app does work when you can actually get logged into it, but in low signal areas you can barely get logged into the app. Sometimes even bringing up the app doesn’t always bring up the fingerprint authentication when it’s supposed to either. You have to close it and reopen it several times to get it to prompt. The most annoying feature of the app is the auto-logout at 5pm EST. There’s no way to turn that feature off. You run a card and while it tries to charge the card THEN you get a prompt saying you’re not logged in. Worthless. The “no signature required” for purchases under $50 doesn’t work if you use a chip reader. Only works on swipe and tap. I’ve been with this app for over 5 years and none of these things have been addressed. ### 2/5 — This app gets worse by each update *2021-05-13, version 4.3.3* I remember the first time this app came out and it used to save info, like the payer’s name. After the first major update, we have to input the name each time repeat customers pay. Before the update in 2020, we used to be able to see the payer’s name on the Sales History on iPhone, now you only see the date and amount. It also used to be able to auto-capitalize the payer’s name when you add them on iPhone, now it doesn’t auto capitalize. I still have the older version on my old iPhone 5 which didn’t update anymore and it is much better. I still see the payer’s name and it auto capitalizes when you input the payer. I truly wish PayPal would go back to the original app where it would auto save payer’s info. ### 2/5 — Not great for my small art business *2020-11-11, version 4.2.4* It may be alright for some, but PayPal suspended my account for almost two weeks because they said they needed information about my business. I had money in there that I needed to pay bills with, but it was unavailable to me while they reviewed my case. I had to send articles of incorporation or a tax return or some similar paperwork, which I don’t have! I also had to send a receipt from a supplier. I paint rocks! My supplier is God!!! I don’t have a receipt! After about having a nervous breakdown trying to come up with the documents they require, I finally sent an invoice for business cards and a receipt from Hobby Lobby and 3 days later I have requested my money. Bills are late. I will be closing this account. It might make it more convenient for when I do art shows, but to me, it isn’t with the hassle they caused me!!! ### 3/5 — User for 18 years *2020-10-16, version 4.2.2* I have to say prior to this year I had been singing praises to PayPal overall for 18 years (that’s how long I have used the company) as I rarely had any issues. This year for some reason the apps (I use 2) both seem to “forget” my password and I have had to change it over 10 times in less than a month to log into my account! It has also been telling me my account catalog is “unavailable” for over a month. Like most things I know it has updated and changed over the years but it really isn’t as user friendly as it once was. That all being said I plan to stick with it til next year in hopes the “bugs” get worked out. ### 4/5 — Great Experience Except Hold Funds For 30 Days *2020-09-02, version 4.1* I have used PayPal for personal and business use. It works very well and have not had any problems except key in entry payments are held for your 30 days from Customers which have paid. I understand their rationale as protecting the Customer if their are fraudulent use; however, when a business has been with you PayPal and a running record of great integrity and character; there should not be a problem. Our business verifies an government ID along with the credit card. Some out of the box thinking on PayPal needs other alternatives than holding a business hostage to their own funds by their Customers whom we have already provided the service and merchandise. Thank you for a more thoughtful solution than holding our business funds. ### 3/5 — Read the fine print for paypal business. *2020-06-05, version 3.9.1* The holds paypal puts on customer money is almost 3 weeks or longer. We submitted all the required documents. Paypal didn't release the funds into our account. In the fine print it says they can hold the money if they think it's suspicious or if they think your selling something for to high of price. If paypal thinks you sneeze wrong they can hold the money. Its not a joke or a rant it's just the truth. Read the fine print and the list of reasons is so long after the first 3 or 4 you realize this is not where I want my business account through. I went through a traditional brick and mortar bank strictly because of this. ### 5/5 — PayPal Here Chip & Swipe Reader *2019-12-20, version 3.7.7* I’ve been very pleased with the PayPal Here app and the accompanying card reader. I’ve been using them without any problems every weekday for the past 2 months. I have only had one instance where the card reader seemed to freeze up and not connect to the app; to get around that issue, I hand keyed the customer’s CC number into the app and proceeded to charge the payment. Other than that one time, I have had absolutely no issues. The PayPal Here app and card reader work amazingly. I’m able to accept all card payments and at the end of the day I transfer the amount over to my bank account. The funds transfer over without any problem within about 48 hours. If I want to use the funds immediately I do have a PayPal MasterCard. ### 3/5 — A company that I trust *2019-11-09, version 3.7.5* I love the functionality of this application. It works flawlessly with my chip card reader. *SUGGESTION* this application will rock if it had appointment/booking/scheduling calendar built right into the app. I use Setmore for booking clients to my service but Setmore lack PayPal as a payment processor in their app. Even if they did, I would still prefer to use the PayPal app to process my payments and keep all payments, transaction records, clients and appointments all inside one app that has its own mobile terminal. UPDATE: I hope PayPal integrates a appointment booking scheduling system in this app. I made this suggestion a while ago but obviously PayPal isn’t listening.. ### 5/5 — Pay Pal is GREAT for small businesses *2019-10-31, version 3.7.4* I have used PayPal for over 5 years and love it. I have a store open 4 days a month and can transfer money to my account on Sunday and the money is there on Monday. It also works great the rest of the month for online sales, Facebook sales and local meet-ups. And even more amazing is how well they manage my online supply purchases. The money is never paid until I receive my package and, if I have a dispute, PayPal works hard to resolve the issue and is quick to refund my money. ### 5/5 — Wow! So easy!!! I love this ap! *2019-09-12, version 3.7.0* I have used Pay Pal for a long time now, well over 10 years. When I decided to start accepting credit cards for my business I consider switching to something like “ Square” or another one of the mobile credit cards programs, I had no idea Pay Pal offered it. Once I realized Pay Pay had Pay Pal Here I was excited to try it! After using it I couldn’t be happier!! Sooooo Super easy to use, very pleased to keep my account with Pay Pal! The money it there instantly!! The only complaint I do have is Pay Pal customer support group is sometimes hard to deal with, but I do t have to call them often because the ap works great!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — They take control of YOUR money *2022-08-23, version 4.4.0* Don’t use PayPal they are crooks who take their money off the top and put it on hold almost every transaction waiting 21 days for a customer to have a button to allow it to be okay to get your money and apparently they don’t like having to talk to u about it they will charge you extra for their own business mistakes and consider you responsible for anything they do wrong then ban you from using pay pal they are a joke just crooks who can’t do the one thing they are supposed to do without problems giving u ur money!! Cash app and Venmo and even square card reading is better and absolutely no problems from them I 5 years .. save yourself the trouble choose a more professional company ### 1/5 — GREAT...Except for one small, but major flaw *2021-02-04, version 4.2.9* I decided to switch my business over to Paypal this week, after deciding that Sqaure just wasnt doing it for me. 1) 2.70% v.s. 2.75%, as a small business, every bit helps! 2) I can now take Venmo AND Paypal, along with all forms of NFC -- two more options then I previously had with Square -- good, good! 3) I have to take everyone who pays with a chip card, signature...... Lets talk about that one. According to the app, I can turn off signatures under 50$. This is reasonable, I think, and mirrors Squares policy. However, what you are not told is that the no signature under 50$ only applies to: Venmo, Paypal, NFC (Apple / Google) and... magnetic swipe. This turns out to be a small problem because you cannot swipe a magnetic card if you have a chip on it. In an apparent contactless world, I would like Paypal to imagine having to spray and sanitize my iPad after every customer who pays with a credit card, because every customer who pays for a 5$ or 10$ item has to sign for the transaction. This turns what is easily a 5 star app, and a true competitor to Square into a 1 star app that is still sitting in the pit, while Square is running laps. I like the app and the service but having every customer in line having to sign for their transaction is at least 7 years behind the service I have been enjoying with Square. Fix it. ### 1/5 — App is not compatible to iOS in dark mode!!! *2020-09-22, version 4.1.2* I have tried to reach out to PayPal support and I was quite surprised by the response of the representative when I told her that there is an issue with this app in iOS 13 or 14 when using dark mode. In Light mode the app works and looks fine, but when in dark mode 90+% of the UI are unreadable! I would think that any app developer would want to know about this and jump on it to fix it. But that was not the response I got. I was told to just switch to light mode since it works in light mode! Anyway, I sure hope they jump on it and either simply lock their app to only show the UI in light Mode, or update the app UI design to work in dark mode as well. Hope PayPal will read this. Wish I could send screenshots in here. ### 1/5 — All of PayPal’s app are horrible. *2020-06-15, version 4.0.0* So I had downloaded PayPal for personal use. And it would never connect my bank, it only sent one deposit and withdrawal instead of 2 so I couldn’t confirm. Tried to talk to an agent via message, and they didn’t get back to me within the day, so the next day I went to the same chat and whoever the agent was closed the chat without answering my question. And I couldn’t get ahold of anyone after that. Got rid of that app. And decided to get this one for my vary small business, and on this app it won’t upload my picture ID. Also when I go to help or the resolution center can’t find any answers, and it either freezes or doesn’t show anything. And I also couldn’t connect my bank with this app either, every time I put in the correct information and go to connect, it says “sorry we can’t process this information there’s an error try again later” so, I can’t do anything with these apps. I’m done trying, switching to something else. ### 1/5 — Would only recommend to my enemy *2020-02-12, version 3.7.9* Where do I begin? Very difficult to find information, even on full site. Very arbitrary about holds placed on my transactions, although they always make sure to take their fee off the top, and then hold MY money, even though we have never had an issue with a customer and have never had to issue a refund. Also, I’ve been given completely contradictory information from various reps. Some of which was completely incorrect, and could have been very expensive to me, if I had trusted their word. They are also terrible about informing their customers about their policies, and terms, and unfortunately you often find out the hard way after processing a transaction only to have it held for no reason, for 30 days. I have had no choice other than transitioning my business to my bank. If I ran my business as slipshod as PayPal, I would have NO BUSINESS left. Use at your own risk, because you likely will have issues sooner or later. ### 1/5 — Terrible! Do not sign up! *2019-10-26, version 3.7.3* I’ve had a PayPal account for 20 years decided to sign up for a business account using PayPal here. First charge of 800 was held and my account closed! I refunded the client and PayPal tried to withdraw it from my checking account instead of using the funds they were holding! I called PayPal they told me to call my bank and report the transaction as fraud because they couldn’t do anything about it. I called my bank and did just that. PayPal is still holding the funds said they will hold it for 180 days! My client still hasn’t been refunded. Ridiculous customer service! No explanation why my account was closed. I have a legitimate business with all licensing and ID but yes close my account for no reason but let all those scammers in Nigeria operate an account to scam everyone...way to go PayPal! Useless company! ### 1/5 — WATCH OUT FOR THIS COMPANY *2019-08-20, version 3.7.0* So I run a business which is a home improvement business and I figured I would try out this app because they give you a free card reader and a lot of my customers use cards now days well let me tell you DO NOT USE THIS SERVICE !!! I recently made 2 transactions to this account they give you and they were small transactions . One was for $50 and the other was for $60 and as soon as I put the $60 into he account they froze my account . I have $74 in my account and I can’t use it . I had been 5 days and I sent them a pic of my driver license business lic and state certification. And the person that put the money on my card never disputed it or anything . They just chose to freeze my account . and have lost business over this . Please save yourself the headache and use another app this app is so bogus please . ### 1/5 — App fails and says “we are having trouble completing your request right now” when I try to log in. *2019-08-11, version 3.6.9* Two events now and the app has failed us. July 2-4 the app went down on two different phones, two different phone carriers but we both got the same red banner at login that said they were experiencing difficulties. This happened again a couple days ago during a 10 day event, at the peak of sales. Luckily I ordered a backup chip/card reader with another company and that ones been great. Paypal is a total let down and worse is is cost us sales. We looked so unprofessional and when we called Paypal they said the have no other tickets for the issue. I’ve tried several times o er the past few days of the event to log in and keep getting the same error message. Can’t imagine what would have happened if we didn’t have the new card reader with the other company. This event cost us $2400 in booth space rent. A down card reader would have been the death of us! Bad for business, we are very unhappy with PayPal right now and won’t be using the app or card readers ever again! ### 1/5 — Great concept, horrible customer service, horrible policies! *2019-07-31, version 3.6.8* These ppl are about one thing only. HOLDING YOUR MONEY! Ya know it’s hard enough running a small business in today’s economy. Now you have some big corporation holding us back from feeding our kids, paying our employees & keeping the lights on. Customer service only tells you enough to get by until the next time you invoice a hard earned contract! This way they can sit on your money for 30 days! Yup 30 days. You ppl should be ashamed! If you have any questions about my review, come to McDonald’s. I’ll be there with my kids eating because our funds are on hold. You should give the customer service agent who talked to me last time a raise for telling me just enough. Then you should fire the last one because if it wouldn’t have been for me being honest & letting her know the rules you may of had a lawsuit on your hands... ### 1/5 — Reserve Roll Holds *2019-05-13, version 3.6.6* As a small business owner it’s very disappointing to know now that as a seller you risk the possibility of having money made for your business thru your company on hold for 30 days and not released to you. This is completely discouraging to do business operating with PayPal. That policy is ridiculous & unfair to sellers and should be much less. And, speaking with your customer care today who was holding the title of a supervisor doesn’t do much for wanting to continue on using PayPal. The supervisor was very short, rude and not helpful at all. Something needs to be done to protect your sellers to receive their money in a fast time span at all times & for better customer service. Cash apps I will try going forward because your guarantee for sellers to have their money in an understandable time frame you do not provide. ## Most praised reviews (10 highest-rated) ### 5/5 — Overall great platform *2021-11-14, version 4.3.8* I bought one of the high end cars readers from the store, wouldn’t work when I received it. Got it warrantied and that one crapped out also. I use the two other versions, the chip and swipe as well as the chip and tap readers. It would be nice if there was a more reliable card terminal PayPal could create where the customer can do Tap, Chip, Swipe and enter their pin information without touching a screen, or a personal cell phone. With the pandemic, people are still skeptical about touch someone else’s devices. ### 5/5 — PayPal is great. Now you can pay at cvs with ur Apple phone *2021-11-13, version 4.3.8* PayPal was one of the first online business that I can remember it's one of the best ones and it's safe to use because they to 24 hour Thurrell connection for no one to steal your codes or hack your name. They have especially unique to protect you as everything else you still have to be careful never put your passcode or email to a site or a new site I should say that's how they steal your passcodes do it when you know it's safe. However PayPal is awesome I highly recommend pay pal to everybody ### 5/5 — PayPal offers hidden value🧐 *2021-06-12, version 4.3.3* It works perfectly. Yes you pay a fee per transaction, duh welcome to the working world. Super easy to set up. You do not need to pay for a swiper as the app does take cards manually. But the readers are inexpensive and customers love it. The app has everything you need to work remotely. Okay all that is neat, I really appreciate the invoice options. It’s so clean and professional. My clients love the proof of purchase. They also have a great credit card option. It’s crazy easy. They offer a bunch of business resources as well👍 ### 5/5 — Recent improvements *2020-10-19, version 4.2.2* The app has had some bumpy updates lately, however they definitely accepted user feedback and fixed everything up. Most of the negative comments I see result from not reading the terms in their entirety, so read them! There’s important stuff there! Overall, I enjoy using PayPal Here for accepting onsite payment. If I could have one wish, it would be to have more customization for printed and emailed receipts. I would love to be able to put a logo at the top, and change the information that is printed directly. ### 5/5 — Great app *2020-08-22, version 4.0.1* Downloaded app on the fly to support an event today. Very easy to use and intuitive. Only issue was getting the card reader to read the card; it worked sporadically at first but worked fine later. I’m guessing wifi strength impacts it. It’s easy to enter info by hand when the card won’t scan. Two suggestions: 1-please do away with the signature—it’s meaningless and dangerous in this day and age. 2- When you enter the item name, keep that in memory so it pops up each transaction unless you type in a new name. ### 5/5 — Fantastic *2020-07-14, version 4.0.1* I have been using pay here for about 7 years and I could not be more happy with them. I use this for my retail business and I love it. My money goes in immediately and I can use my money instantly after. There have been very minor bumps but worked through them. The app is very simple to use and I would recommend it to anyone. I know when I first began they held my money for a short period of time but now that I am a seasoned seller all my money goes in instantly including when I put in the numbers manually. 5 stars! ### 5/5 — Great for service industry *2020-06-04, version 3.9.1* I’ve been using pay-pal for for several years now. I use the swipe reader on an I-Phone 6 s. I started originally with an I-5. There have been some bumps along the way such as connectivity issues and a card reader that failed. I do business in remote areas with little to no cell service sometimes. The connection problems resulted from poor cell signal or too many folks using the same tower at the same time. Manual entry almost always did the trick. On few occasions I had to take the customer info an manually enter the payment once I got back to the office. On the card reader, I learned from Pay Pal technical that there is a battery inside the swipe devise that just plan wears out. They sent me a new one and I was up and running again with no issues. Funds on transactions seem to always be available immediately or within the next day. ### 5/5 — PayPal is a safe “professional” app. *2020-04-16, version 3.8.2* Rules and regulations protect both buyer and sellers. As a 2nd generation small business owner. I’ve used the app for over 15 Yrs. and in the beginning, had to be patient while waiting for a transaction to post. In time funds were available the next business day and eventually no partial holds were placed on payments for possible charge backs, unauthorized or disputed transactions. I now enjoy real time payments in full, less fees, with no minimum balance requirements. If your customer is called by their bank card and are asked about a transaction and they don’t recognize or forgot then dispute the charge. The “Genie” can’t be put back in the bottle. I’ve learned to avoid getting a financial institution involved in a dispute by communicating first with the customer about their error. Then refund for services or purchase, avoiding weeks or even months long review done by the financial institution. Alberto Jr. Alberto and Sons Clock Repair ### 5/5 — Perfect for My Side Gig *2019-12-23, version 3.7.7* I use PayPal Here to process card payments at craft markets. The app is simple to use and has all the options I need. I love being able to set up a list of items to punch in at checkout. Card processing is pretty straightforward, and the fee PayPal charges for each transaction is very reasonable. I also like being able to check my PayPal balance, review transaction history, and transfer money to my bank account through the app. The card reader itself works fine, as long as you use it right. Just make sure it’s turned on and connected BEFORE you start a transaction. Otherwise it may not read the card. If your phone has trouble connecting to the reader automatically, use the “connect to card reader” option, and it will find it immediately. The battery on the card reader is better than I had expected. It’s lasted through a few 8-hour markets. It also charges pretty quickly. ### 5/5 — Great App! *2019-12-23, version 3.7.7* I’ve been using this app for about 3 1/2 years. Everything has been going great. I have only had one issue with them holding money. I was at an event and apparently the service in that area was very bad. A lot of my credit card transactions would not swipe so I had to key them in manually. I didn’t know that if you keyed in a certain amount of transactions manually that they would put those transactions on hold. I had to wait about 2 weeks to get the money released. That was my only issue with waiting so long for the money to be released but apparently they were saying it was some type of fraud protection and they had to verify that the transactions were legit. It finally went through and I have not had any other problems since then except for having to get a new card reader. My money is available immediately and the fees are a little cheaper then some of the other apps! I’m staying here until something better comes along. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*