# PayPal Here : Point of Sale — user reviews > 50 indexed App Store user reviews of PayPal Here by PayPal, Inc., rated 4.58/5 from 2,188 ratings. - Source: https://appshunter.io/ios/app/paypal-here-point-of-sale/id607485062/reviews - App overview in markdown: https://appshunter.io/ios/app/paypal-here-point-of-sale/id607485062.md - Rating breakdown: 5★ 1,739 · 4★ 251 · 3★ 43 · 2★ 43 · 1★ 112 ## What do users think of PayPal Here? Overall sentiment: neutral **Pros** - 🚀 Fast and easy to use - 🔒 Secure payment processing - 💳 Convenient card reader - 💰 Timely fund transfers - 📊 Detailed transaction records **Cons** - 🐛 Frequent crashes and freezes - 🔌 Connectivity issues with card reader - ⏱️ Slow transaction processing - 💳 Unreliable card reader performance - 🤔 Confusing UI/UX changes **Commonly reported bugs** - Price buttons moving unexpectedly during transactions - Inconsistent behavior when processing partial cash payments - Tip options not always visible or functioning properly - Transactions sometimes merging or duplicating unexpectedly **Most requested features** - Ability to save and reuse custom item lists - Option to apply discounts to individual line items - Improved inventory management features - Enhanced reporting and analytics capabilities - Seamless integration of customer information ## Newest reviews (13 of 50) ### 4/5 — Easy to use but… *2021-08-24, version 4.3.7* I like the ease of use. I would love it if could be improved to better connect customer information with PayPal. When you take the time to add customer information into PayPal Here it doesn’t send that information to PayPal. It would be so helpful if when you type in customer name and address if would be attached to the order then allow you to send product without having to retype the same into PayPal. I have mentioned this in the passed but nothing has changed. ### 4/5 — Love the app *2021-01-02, version 4.2.6* We have a brick and mortar store and i love how easy the app is to use and how easy it is to get my reports. I wish that it had some more features, like being able to accept multiple payment types per transaction (like partial cash payment, and then the rest on a card). And I wish there was an option to discount only one line item instead of the entire transaction, or to be able to do multiple discounts if one item is 25% off and another is 50% off. That would make seasonal item sales easier to process. But for what it can do I really like the program. ### 3/5 — Could use some UI/UX updates *2020-12-02, version 4.2.5* I use this app regularly for a small business. It works fine for the most part but it does time out occasionally in the middle of card transactions. It isn’t a huge issue but it is not the most convenient when there’s a line of customers to be checked out. I like how it prompts to save customer information for some of the auto billing but I personally haven’t found a way to go back and look for those customers. Over all I think this is an okay app. ### 4/5 — Good app, needs more features and flexibility *2020-11-01, version 3.9.1* By and large, this app supports my small business needs; multiple user profiles is a nice feature. However, the differences between the iOS & tabletOS are odd. The tablet has an option for creating a specific set of items that you want displayed, the phone does not. It would be nice if you could create multiple sets of item lists to have available for different venues. I would also like to see the cash option come back to the fore when presenting payment options. I get that PayPal doesn’t make $ on those transactions, but don’t making usability difficult. Lastly, I would also like to see the list of checkout items come back to the fore as well. Hiding them behind the available items is not helpful. ### 4/5 — Seems more stable *2020-08-01, version 3.9.1* My business was one of the first in the nation to use square, and we stuck with them happily until the quarantine shut us down for good. Starting a new business, we decided to give PayPal Here a try. While it could never have replaced square in our old multi-unit chain, for a scaled down start up it does enough. It does seem to glitch out significantly less often than Square, but I assume that’s the trade off for significantly fewer features. I’d say I’m happy with it at our current level, but should we ever begin to expand it will clearly fall short. ### 4/5 — Great but wish there was more *2020-05-22, version 3.9.1* It’s a good app I just wish there was a way at the end of each month for it to tell you the total food and beverage tax instead of you having to manually go through each transaction. Also I notice when you try to get a receipt sometimes the option to have it printed doesn’t show up. Either then that it’s great ### 5/5 — Awesome *2020-02-20, version 3.7.9* I have tried so many apps trying to find the best one for my needs, I have always ended up right back here. The ability to not only list my items, but to be able to create sales and track them is great. And, then receive payment. If there were one thing I would like to have added to the app, it would be inventory. ### 4/5 — Like it but I wish.... *2020-01-19, version 3.7.7* We use this app to manage and take payment for concessions for our booster program. We are run by volunteers so it is a different person taking orders every time. I like that it is easy to use and doesn’t need much explanation but wish I could store more than one menu at a time; we do not always serve the same items at each event. I went to a scan method to make transactions go faster and love that I can store the barcodes but hate that I have to recreate my menu for every event. It would make it much easier if I could store items in the app and pull them up to create my menus. Maybe there is an update in the future that will fix this. Otherwise this is a great app for us, people don’t carry much cash anymore and i felt like we were losing sales before we started taking the debit and credit. It’s also nice to go back and look at previous sales when planning the next one. ### 3/5 — Fairly good *2020-01-17, version 3.7.7* I love everything about this except the fact our card reader only work about 50% of the time. My wife sets up at festivals with her cupcake business and if we have to manually enter the card lines get backed up rather quickly. Not to mention people seeing their card get “denied”. We’ve all been there, other than that it’s good. Just wish reader worked 100% of the time ### 5/5 — Easy to use *2019-10-25, version 3.7.3* I love the App. It is easy to use and process transactions. I think a change should be made for adding items to my inventory. My option items are listed alphabetically and if I add anything new I have to delete everything and start over to get those one or two items in correct order. Should be easier to add items in between others without deleting anything. Other than that I’m a happy customer thus far ### 5/5 — SO much better than Square!! *2019-10-18, version 3.7.3* I have been using Pay Pal for a about 16 months and really like it. Transactions go through with no problem and the money is in my account before the customer leaves my store!! Once I learned that keeping the reader charging will help it to connect with no problem and then stay connected, it seems run well with no glitches or hang ups. There is one thing that happens that I can’t decide if this it is an app problem or an iPad problem. It goes along fine for hours and then suddenly the reader looses it’s connection and I have to reset the iPad. I don’t use my phone often enough to know if it has the same issue. I am just now setting up the checkout feature. I have run across a few things I can’t figure out how to set up, but I am just beginning and if I can’t figure it out, I am not afraid to call Customer Support. I recommend PayPal to everyone I meet that needs merchant services! ### 4/5 — Works great but needs improvements *2019-06-18, version 3.6.7* I use this for our small business. Pros: Easy to use Customer service is great Love the itemized list which can include photos Cons: Sometimes the swipers don’t work Chip Card reader will only work on newer phones and tablets. (I was using an old iPad but it won’t register the chip card reader.) Discount - applies to the whole total. So if I do a service (no tax) and a retail (tax) it takes the discount off the whole total - lowering the sales tax. Wish you could select which item gets the discount. Would love to see custom discount codes: 25GOLD for 25% off gold items. And the ability to write a note on the purchase item. Example: item: Tattoo note: rose ### 5/5 — Thank you *2019-06-07, version 3.6.6* At first I was having problems with reader but found a way to make it work after so many swipes it gets loose so now I just pinch my card reader when I swipe and everything works perfectly. I can transfer money instantly for a small fee or next day with no charge. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nope *2022-10-08, version 4.4.0* I was using PayPal, not a lot because I didn’t order that much, but the last Time I used it (Jun2022), they said they payment didn’t go through, so paid for my order by credit card…and later that day I got an email from PayPal that my payments had gone through….so I ended up paying for purchase twice and when I sent them an email they said I had to go thru the seller, which was on a Walmart market sight, Walmart said they weren’t responsible for PayPal’s charge, and so I haven’t gotten my money back to this day….someone has a payment but no purchase so they should know that the money should be return. Anyway I’m not using PayPal anymore ### 1/5 — Freezes frequently and won’t allow item edits *2022-06-13, version 4.4.0* Paypal has been my go to point of sale for a long time. My business is seasonal. For the last 3 summers (since I upgraded to the touch pay credit card module, the app crashes or freezes in the middle of transactions, if I try to edit my items, it will also freeze or crash. Twice this summer, it froze in the middle of service and actually married two separate customers transactions, so I lost money on those. Luckily I hand write my tickets and check against PP. the constant freezing and crashing of this app is wholly inconvenient, and I’ve lost faith in PayPal’s overall system. ### 1/5 — New update has major glitch *2020-12-03, version 4.2.5* We had to install the updated version recently -after using this app for a Year several times a day without too many problems, we were surprised that now the price buttons move when you tap on them to a different part of the screen and then you have to tap them again to enter a single digit number, repeating each digit, for the entire price of the item-this is very time consuming when you are ring up dozens of items. I’m super disappointed because it takes so long to check my customers out. ### 1/5 — Pretty useless 👎🏽 *2019-06-15, version 3.6.7* I was using the iPhone app version because the iPad version doesn’t have the portrait mode, and I need the portrait mode for my stand and business. Now both the iPhone and the iPad versions cannot connect to Bluetooth on the iPad. Meanwhile, I have two different Paypal contactless readers. The first (most expensive one), they ruined by updates, I cannot use it like I used to because the charge procedure is forced to be done on the tiny reader instead of on the iPad like it was before. Whoever is in charge of Paypal Mobile Transactions is ruining the experience and driving users to Square. I know, I’m one. What a way to sabotage a business! I’m just gonna suspend this for good. It’s been so long unfixed, I don’t think Paypal has any plan to ever fix the problem. Goodbye! ### 1/5 — Don’t like this update *2018-11-27, version 3.5.1* Before the latest update I could enter the amount, insert card and then the client could enter a tip on their own on my iPad. Now the tip option is on my card reader and I have to ask if they want to tip me! Awkward... and I have missed out on tips because of it. Also, since I need to hand them the card reader the automatically pull the card out and it cancels the transaction. I wish it would go back to the old format and the client doesn’t need to handle the card reader at all. ### 1/5 — How to Take Payment *2018-08-24, version 3.2.3* Plug in card reader. Wait a minute or two for app to detect reader. Don’t even try to record a cash transaction without the reader as this will crash app. Swipe card and say a Hail Mary. If you’re lucky payment will go through. If not, the app will crash then you’ll have to reassure your customer that his card wasn’t charged. Restart app while making small talk with the customer looking at his watch. Try fiddling around with the reader until it’s detected by the app. Swipe card again. Keep repeating until transaction goes through. I’ve used Square and Pay Anywhere — PayPal Here is by far the most buggy. Maybe I got a defective reader but I’ve gone through 3 and had the same problem with each. ### 2/5 — Frustrating, but it works *2021-06-04, version 4.3.3* Having to constantly sign in gets very tedious. And when you have to do so in the middle of a sale it forgets the previously entered items until you try to complete the transaction, at which time it adds them both together (a $10 sale suddenly becomes a $20 sale), and is EXTREMELY difficult to remove the previous items. That being said, it does complete sales, and puts the money into your PayPal account, so it’s got that going in its favor. ### 2/5 — Becoming a love hate relationship *2021-03-29, version 4.3.1* PayPal equipment was included in the business I bought so I started using it, loved that a debit card came along soon after started using the app, and that fees didn’t seem too big of an issue. BUT, the transaction steps are way to cumbersome when they do NOT have to be! Please PayPal, realize cash transactions should not be more steps than card transactions!! And always having connectivity issues with the card reader is embarrassing! Have tried multiple ways to help this and still an issue...looks like I will have to try something else soon. ### 2/5 — Very poor compared to Square *2020-01-20, version 3.7.7* Have had PP for years and years for eBay and forum transactions. Started to use recently for vending business as an alternative to Square bc of a rate increase. Customer service is VERY poor. Transaction processing time is 3-4 times longer than Square. If you are a vendor with occasional transactions, it would be no big deal. But as a vendor who often has a line of customers waiting it has doubled my service time per customer. The hardware constantly disconnects from app and you have to turn it back on and wait for it to connect only to find out that the app has signed out and requires time for another log on. Calling customer service is a joke. The voice menu won’t give a choice with my issues. Choose another category just to get in to talk to someone, you can’t get past the voice system. After hold times, and calling back multiple times to an invested time of 40 minutes, you get a CS person who can’t help you, and transfers you elsewhere where you hold again. When you finally get a real person, they put you on hold because they don’t know how to help you and then you find yourself disconnected. At least 3 or 4 times in your journey to this person, you have given your complete customer information, so you think maybe a conscientious CS rep will call you back. Yeah, right. Call back again......no thank you. ### 2/5 — Glitches and freezes *2019-04-11, version 3.6.5* Simply hate the new upgrade with lots of freeze moments. Has to restart all the time after each transaction. Customers is complaining about the processing time. And, we have been having lots of issue about tips too. My customers never tip but at the end of the transaction and the tip were added automatically and my customers are furious because they thought that we added the tip without their authority. And in some case customers added tips but at the end of the processing screen it shows that no tips were added and customers has to pay tips in cash. The tip column is on the same page and a lot customers said that they don't see it there. Overall, we love the previous version much better than this one. This is driving everyone crazy especially for those who used the older version ## Most praised reviews (10 highest-rated) ### 5/5 — Really satisfied !! *2022-04-15, version 4.4.0* I have not had problems with the “free” card reader or PayPal, just an occasional declined card, which had nothing to do with PayPal. Will look into a new reader to keep up with the latest technology before this reader has problems. Keep up the great work !! Thanks. ### 5/5 — PayPal reader and app worked for years *2022-03-26, version 4.4.0* Cheaper than anything my bank offered. Have access to my money that second Very happy with the app and several different readers. Used for years. Few times I had technical issues I could talk to a live person and find out is was usually a mistake I was making. Although it was years ago I could only get email support on issues with square, which was to slow for a on location problem. ### 5/5 — PayPal *2021-11-15, version 4.3.8* I’ve been using PayPal for about 17 years for various things. I’ve found that they Provide me with excellent service, no matter which one I use them for. I feel completely safe when paying my bills or allowing my customers to pay me through PayPal. PayPal thank you for keeping my information safe. ### 5/5 — Very Pleased *2021-08-14, version 4.3.7* I have been using this system for over 3 years now and I have no complaints, however sometimes my card readers don’t work when I’m attempting to cash out my customers. That’s the only issue that I have encountered and it’s a real hassle and a bit embarrassing. ### 5/5 — Works great now *2021-04-15, version 4.3.2* Have been having issues with this app running extremely sluggish on my iPad 7, it takes quite a while to respond to touch. I came here to leave a bad review but notice there was an update. I installed the update and it’s running better now. ### 5/5 — Fast and easy *2020-10-28, version 3.9.1* Have used PayPal for several years. We use it outside at sporting events as well as more typical indoor venues. Very happy with it’s ease and convenience. Also very pleased with my experience with PayPal working capital. Have recommended PP many times, including to a nephew who started his own business. ### 5/5 — Works Great, Never had a problem *2020-10-25, version 3.9.1* I have been using PayPal for many many years now. Never a Problem with them or the PayPal app. The card reader I use with my apple iPad has never had any issues. Customers Credit Cards did though. Not enough money. Lol. So if you have a problem, look at your device or your internet provider. Not the PayPal App or card reader. I just have the old free reader that plugs in the head phone spot. Haven’t even had a problem with it taking a chipped card. Money is in my account before the customer leaves. I will always use PayPal. No other! ### 5/5 — Best payment app service available *2020-06-18, version 3.9.1* Very fast, very reliable, I have used this service for many years. The payments are recorded fast, customers love it as well as I do, not complicated to use, and it also gives detailed receipts and keeps great transaction records. Customer service is fast and friendly and I think it is a must have service that every merchant should consider. ### 5/5 — Paypal and Paypal here *2020-06-17, version 3.9.1* I never had an issue with it at all I am very pleased with it had Paypal here since when it 1st came out and that was a very long time ago and I had Paypal way before papypal here I really never had and issue with PayPal but a few times it was not Paypal it was a differ business that’s with PayPal but besides that I’m a very happy customer a perfect 5 stars ### 5/5 — PayPal Here is a lifesaver! *2020-04-04, version 3.8.1* I’ve been using PayPal Here for 6 years for my alterations business, with never a problem. Now with Covid-19, I especially appreciate the ability to use it to invoice customers so they can pay me remotely and then pick up their clothes from my porch. Thanks to PayPal Here, I expect to still be around when there’s a solution for the virus. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*