# PayPal POS (ex Zettle) — user reviews > 403 indexed App Store user reviews of PayPal POS (ex Zettle) by PayPal, Inc., rated 3.20/5 from 1,148 ratings. - Source: https://appshunter.io/ios/app/paypal-pos-ex-zettle/id447785763/reviews - App overview in markdown: https://appshunter.io/ios/app/paypal-pos-ex-zettle/id447785763.md - Rating breakdown: 5★ 494 · 4★ 96 · 3★ 72 · 2★ 84 · 1★ 402 ## What do users think of PayPal POS (ex Zettle)? Overall sentiment: neutral **Pros** - 🚀 User friendly - 🚀 Smooth interface - 🚀 Easy to use - 🚀 Convenient - 🚀 Reliable - 🚀 Great for small businesses - 🚀 Awesome - 🚀 Straight forward - 🚀 Fantastic - 🚀 Awesome tool - 🚀 Quick and easy process - 🚀 Great for payments on the go - 🚀 Integrates well with PayPal **Cons** - 🐛 Constant logout issues - 🐛 Connectivity problems - 🐛 Delivery issues - 🐛 Difficult to set up - 🐛 Unreliable hardware - 🐛 Poor customer support - 🐛 Complicated tax management - 🐛 Invoicing option removed - 🐛 Expensive - 🐛 Slow payouts - 🐛 High fees - 🐛 Account locking issues - 🐛 Inability to modify product library - 🐛 Constant update notifications - 🐛 Search function not working - 🐛 Inability to edit receipts - 🐛 Lack of offline cash option - 🐛 Inability to split payments - 🐛 Lack of manual card entry - 🐛 Tax rate management issues - 🐛 Signature requirement issues - 🐛 Inability to customize receipts **Commonly reported bugs** - App crashes after update - Constant update notifications despite updating - Inability to login - Inability to access money for days - Zettle staff can access all past PayPal invoices - Barcode scanner not working with existing products **Most requested features** - Auto file delivery after invoice payment - Repeat payments (easy tips) in USA - Dark mode - Ability to categorize products - Ability to apply tax rate to all products at once - Ability to link Zettle with other platforms - Ability to process cash sales offline - Ability to split payments - Ability to manually enter card details - Ability to customize receipts ## Newest reviews (13 of 403) ### 3/5 — Works intermittently *2026-08-02, version 8.29.1* It keeps canceling tap to pay. Then it refuses to work with Venmo via the QR code. Once it refuses tap to pay, nothing else works either. Reports okay-ish, but would like a clearer picture of basic ticket price, tax AND transaction fees ### 3/5 — A lot of potential; Needs a Refresh *2026-07-26, version 8.29.1* I have been using the POS app since it was Zettle however, it is in need of a refresh. It is lacking features that Square and other merchants have embedded and its integration with third party tools seems a bit subpar. I also noticed that in the EUR market, they have features released in it that is not available in the US. I hope PayPal begins to invest into the U.S. based app soon. Besides that, money is available right away and transfer to external banks typically post within 1 business day. ### 2/5 — Registering in this app is a pain. Bugs not allow to complete process *2026-07-07, version 8.29.0* There some bugs that not allow me to register. On the app it says we have troubles making sure it you, a free switching to desktop, it just. Won’t save my ssn to proceed. I add it, save, it still asking for it. Hire some QA to test your product ### 1/5 — Owner *2026-06-10, version 8.28.0* You've put my business on hold for accepting payment, which is unacceptable. There's no reason for it and I will be finding a new service. ### 1/5 — Bad change *2026-06-07, version 8.28.0* No more repeat payment!!! I move to sum up ### 1/5 — Sid *2026-06-06, version 8.28.0* Not user friendly ### 1/5 — Not good *2026-06-03, version 8.28.0* Too complicated hard to use and can’t easily change your address. ### 1/5 — App is unusable *2026-05-29, version 8.28.0* The app is trying to constantly (every 2 seconds) trying to force me to update my phones iOS so that I can accept “tap to pay on iPhone” I’m not interested in doing this!! Nor would I want to do this. The POS app has now literally turned into a P.O.S. ### 2/5 — Abends *2026-05-28, version 8.28.0* When trying to select a product for sale, entering the first character causes the program to quit. ### 2/5 — Imported photos are disappearing *2026-05-27, version 8.28.0* I used this app when it was Zettle. Now marketed as PayPal POS, I can no longer import photos into my Product Library using my mobile app. They show up for a few hours, then disappear. This problem is also occurring on the desktop version. Please repair this serious glitch. ### 1/5 — The nightmare continues *2026-05-24, version 8.27.1* Glitchy, unintuitive, and annoyingly impossible to turn off emails. Update: spoke to three different people from PayPal and Zettle to get them to stop sending emails. No one could help. No unsubscribe option, no turning off of notifications with my account. Deleting app and scrapping their hardware. No thanks. ### 2/5 — Setup *2026-05-23, version 8.27.1* I can’t even get the app setup properly! ### 1/5 — The nightmare continues *2026-05-21, version 8.27.1* Glitchy, unintuitive, and annoyingly impossible to turn off emails. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful app, awful service *2026-08-20, version 8.30.0* Don’t bother using! Go to Shopify which is a better POS system. Reports are poor, you can’t manage inventory. There’s no integration with websites. Waste of time installing this poorly designed app. Customer services are shockingly bad too. Worst business decision I’ve made. ### 1/5 — So bad *2026-08-19, version 8.30.0* Horrible app ### 1/5 — Said it was for small side businesses but its not *2026-08-10, version 8.30.0* Its a joke, it says its for small side businesses like selling stuff on the side but you need a license and provide 1,09@ different documents and when you make money they lock your account and hold your money. Beware ### 1/5 — Nothing works ! *2026-08-09, version 8.29.1* Constant errors and support is useless ### 1/5 — Move to SumUp! POS app is unusable *2026-08-07, version 8.30.0* The POS app is constantly (every 2 seconds) trying to force me to update my phones iOS so that I can accept “tap to pay on iPhone” a feature I couldn’t care less about and IF I wanted it then I’d accept I need to update my iOS However I’m not interested in doing this!! Nor would I want to do this. The POS app has now literally turned into a P.O.S. Recently used the SumUp gear and OMG it’s leaps and bounds better than this and the developers / customer service respond with something other than “update your iOS” ### 1/5 — Not user friendly *2026-08-04, version 8.29.1* Cannot find bank details, cannot find login details, Help section is useless, How do I - never mind I’m just gonna delete the app ### 1/5 — Don’t do it *2026-07-28, version 8.29.1* Been on Paypal for a lot of years. Mostly a good experience. Unfortunately that has changed. Paypal now only gives you access to the first $300.00 each month. Anything beyond that amount they will hold for several days so they can make sure you aren’t screwing over your customers. That on top of the many fees that they layer on is my reason for this review. ### 1/5 — Disappointed *2026-07-08, version 8.28.0* Spent almost 2 hours trying to install. It only works with their card reader and will not function as ‘tap and pay’ which PayPal sold it to me as. Hopeless! ### 1/5 — Stay away *2026-06-28, version 8.28.0* Thy will arbitrarily hold some of your money for 60 days. Will not let you have your money ever if you request to close your account ### 1/5 — Why is everything have to be difficult *2026-06-23, version 8.28.0* There is no information regarding the battery the only time I get to realise the battery is about to die is when it dies ## Most praised reviews (10 highest-rated) ### 5/5 — Grandios, außer… *2026-07-15* mit der app bin ich restlos zufrieden. alles funktioniert schnell und einwandfrei. bitte schaltet doch die funktion frei, dass man mehrere geräte in der app hat, und nicht jedes neue lesegerät erst neu verbinden muss. und ganz wichtig: bitte fürs i phone die kontaktlose funktion. bitte!!! :) ### 5/5 — PayPal POS *2026-07-11, version 8.29.1* Highly recommend ### 5/5 — Owner *2026-07-06, version 8.28.0* Very good system Luv PayPal. ### 5/5 — Yes *2026-07-02, version 8.28.0* Great ### 5/5 — Dante *2026-06-09, version 8.28.0* 5 ⭐️ ### 5/5 — Easy Process *2026-06-06, version 8.28.0* Love the service and ease of everything. ### 5/5 — Great *2026-05-28, version 8.28.0* Great simple and easy to use and set up ### 5/5 — Amazing *2026-05-03, version 8.27.1* Perfect for on the move business ### 5/5 — Very user friendly *2026-04-27, version 8.26.2* Just getting started with Pay Pal Business but so far it’s been a great experience adding inventory, products, and services t ### 5/5 — Good system *2026-04-07, version 8.25.0* “Does exactly what it says on the tin” --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*