# PaysafeCard - prepaid payments — user reviews > 260 indexed App Store user reviews of PaysafeCard by paysafecard.com Wertkarten GmbH, rated 3.70/5 from 252 ratings. - Source: https://appshunter.io/ios/app/paysafecard-prepaid-payments/id588324792/reviews - App overview in markdown: https://appshunter.io/ios/app/paysafecard-prepaid-payments/id588324792.md - Rating breakdown: 5★ 134 · 4★ 34 · 3★ 17 · 2★ 8 · 1★ 59 ## What do users think of PaysafeCard? Overall sentiment: negative **Pros** - 🚀 Great way to pay - 💡 Allows cash payments without sharing personal info - 👍 Easy to use - 🚀 Convenient payment option **Cons** - 🐛 Issues with login and accessing account - 🔒 Concerns about security and fraud - 💰 Unexpected fees and money disappearing - 🤔 Limited use cases and vendors **Commonly reported bugs** - Login issues and account access problems - Funds disappearing or getting blocked for no reason - Incorrect or outdated vendor location information **Most requested features** - Ability to transfer funds to bank account - Expand accepted vendors and use cases - Improve customer support and communication ## Newest reviews (11 of 260) ### 3/5 — ***PSC*** *2026-05-31* Okay, paysafeCard, we need to talk, 😁 I genuinely enjoy your service but your app, oh My God. Its so plain and forgettable that i literally opened it other day and thought - wait! is it note app or calculator? Nope turns out its a FINANCIAL application. Who knew! There’s zero personality, zero wow factor, just a sad little interface sitting there doing the bare minimum. Come on, guys - you’re hadling people’s money. Thats deserved at least a tiny a bit a excitement. Please, hire a disigner, add some life to this thing, because right now using our app feels like watching paint in dry and slow motion. I believe in you. Do better. 🙏🏻 **Developer response:** Thanks for taking the time to share your feedback! ### 4/5 — Hard work…… *2026-05-20* Completely mind blowing……. I lost access to the email address which I had registered to my account…. I’ve been going around in circles as I’m getting no response from paysafe what so ever , I have contacted them lost count of how many time and nothing also when trying to verify through my phone number not once have I received a verification text message……. I just tried again for the 10th time as I purchased two paysafe cards and cannot use them as I need to logs to my paysafe account when redirected from the retailer. Easeeee if anyone from paysafe reads this review please have the decency to try to contact me but remember it’s a waste of time sending me a email because… I HAVE LOST ACCESS TO MY REGISTERED EMAIL ACCOUNT. Omg seriously Follow up on the above review: All sorted thank you pay safe 👌☺️ brilliant way to pay online and they would’ve not been no problems and I have not lost email, but got there in the end thank you. Be safe. All is good. **Developer response:** Thank you for reaching out. Please provide the case number you received from our customer care team, and we will have someone follow up with you on this matter. ### 4/5 — Needs action and card *2026-04-20* It would be nice to turn my credit into a natural credit card to use, but it’s not available. My country in the UK needs to be made to the UK as soon as possible. **Developer response:** Hi there! PaysafeCard is fully available in the UK. You can create an account here: https://www.paysafecard.com/en-gb/paysafecard-registration/ ### 1/5 — Report this App to Apple *2025-06-01* It’s a scam and a thievery of your time. The only vendors are video game companies and most don’t allow it as a payment method if you are in the US, you can’t actually use the money for anything real. ### 1/5 — Awful! *2025-03-26, version 25.5.0* They just took my money and I can’t do anything with it. ### 1/5 — Thievery *2025-03-25, version 25.5.0* Fine thievery with a mocking grin and lots of middle fingers for everyone who uses their service ### 1/5 — Available in Greece but can’t be used in Greece! *2025-03-24, version 25.5.0* I bought €250 paysafe cards in Kefalonia The Lidl store. When I tried to add them to my app I found that they won’t allow me to load them in Greece. Totally useless. A waste of my time & a lot of effort ### 1/5 — Worst app and Support *2025-02-20* Had £50 pounds there that I wanted to transfer to my bank account again and guess what, I call them to help me and soon as they wanted to hang up to call my £50 pounds gone, to where u ask me? Idk because apparently my account was locked and I needed to verify my identity which I did several times and I told them and nothing happened. And they had the audacity to say that was confidential information about where my money went. Now I lost my £50 which I needed at the time, had a ridiculous and awful experience with the costumer service and have nothing on the app 0.00 pounds there. Where’s my money idk They steal your money and say that it’s private information okay. Don’t waste ur time with the app. Can’t even login in my account now. ### 1/5 — Don’t use *2025-02-15* I don’t recommend using this for large purchases. I’ve been going back and forth with them for weeks now trying to get a refund and they just keep responding back to go to a page to fill out a form but the page doesnt work, access denied. It’s been a whole week since they’ve responded “we are working on your inquiry.” No refund yet. I’ve sent the required documents. Their customer service responds slow or doesn’t respond at all. I do not recommend using. ### 1/5 — That stole my money Scam! *2025-01-21, version 24.24.0* That stole my money, I want to use the app but not money on it. Avoid using this kind of companies ### 1/5 — Even the bus company said this was a scam *2025-01-16* Not sure if this company is writing fake reviews or deleting bad reviews, but they do have a fake review site listed on their page website that list hundreds of fraudulent reviews from their own customer support system, easily knowledgeable by the spelling based upon my previous experience customer support they cannot spell English very well, and it shows in the fake reviews. I received no information from this company regarding my issue. It’s been past the 24 hour checkpoint however the bus company reached out regarding my ticket and confirmed that the site never sent in my ticket payment . go figure this company is a fraud, and I have personally taken it upon myself to hire legal authorities to investigate and most likely sue this company for fraud based upon my experience and others experience with this company. I suggest reading the real reviews by doing your own research online. The company does have knowledge of my investigation, as well as all the receipts I have sent them regarding their false image of financial transfer. hope they enjoy their $93 for me because I will be receiving a lot more from them when this is over. **Developer response:** Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For further assistance, please visit our support page, chat with our virtual assistant, or get in touch with our team through official channels: https://utm.io/uf1w1 ## Most critical reviews (10 lowest-rated) ### 1/5 — They steal your money and then spend months making excuses for why you don’t receive your money back *2026-07-01, version 26.11.1* Lol, seriously, just DO NOT do it. They are not worth all of the trouble. After I tried to cash out all the money that I put on a paysafecard voluntarily, MY OWN MONEY…first they gave the excuse that they cannot send it directly to my bank account, it has to be a check mailed to me. Fine, whatever, mail it to me. First they mailed it to an address I don’t live at, claiming “I verified” this address. No. I didn’t. I specifically stated through MULTIPLE emails, and the very FIRST email I sent I stated my mailing address, which was disregarded as they mailed it to a different address not even in the same county. Then they claimed that the issuing bank would contact me to fix the address and get the check sent out to my CORRECT address. That NEVER happened. So I proceeded to reach out to them again months later, and they claimed “your bank was issued the refund, and you can contact them” …. I NEVER gave them my banking information. Because they claimed they couldn’t send it to my bank and had to mail a check…but I contacted my bank anyways, just to be sure….They had no idea what I was talking about. No refund. So I address them again and ask them wtf, cause they’ve just ran me around with a dozen different excuses and still have not issued my refund to my own personal money. They send another generic automated response about how the refund was mailed to the “verified” address….the address that most certainly was NEVER verified. I’ve finally put it all down today, as my lawyer offered to look into them and figure it out. This site is beyond fraudulent, and they’ll do anything and everything they can to avoid accountability and keep your money. ### 1/5 — Dumb *2026-05-27* CANT EVEN USE MY OWN MONEY Why make a separate system for the Mastercard when it’s all the same company & then make it no interchangeable thumbs down 4EVER **Developer response:** We’d like to learn more about your experience. For support, our customer care team can assist you directly at https://www.paysafecard.com/contact ### 1/5 — Live Support Nonexistant *2026-05-21* Locks you out of your account and asks you to provide information which you do but then get silence radio treatment. But hey feel free to talk to an 24x7 available useless bot!! **Developer response:** At PaysafeCard, we take our customers' concerns very seriously and are committed to improving your experience. Please send the details to our support team so we can review this further. https://www.paysafecard.com/contact ### 1/5 — nu merge *2026-01-26, version 26.0.0* am schimbat parola, ba nu merge cea noua ba nu merge pe nr ba nu merge pe mail sau usernam, we ran into a problem well its your problem bye ### 1/5 — Never buy this card *2026-01-23* I purchased a PaysafeCard online, opened the app registered and uploaded the card. I have been unable to purchase anything using my card half the time I am unable to login and once you upload your pin, you can’t see it again to get help. This app should be marked for fraud. **Developer response:** Thank you for reaching out. Our customer care team can assist you with any issues you might be experiencing. You can contact them at https://www.paysafecard.com/contact ### 1/5 — THEY STOLE MONEY FROM ME *2025-10-22* Bought a 50$ card. Never used it. Tried to use it today. Only 17$ left on card. I wrote an email the first time I tried to used it because it didn’t work on website 2 years ago. THEY SAID there WAS NO EXPIRATION DATE. THEY NEVER MENTIONED ANY FEES. I already paid a fee to get that card 2 years ago. I give - 10 stars for this FRAUD **Developer response:** We’d like to learn more about the issues you’ve been having. Please send all the details to our customer care team at https://www.paysafecard.com/contact ### 1/5 — Allows to be robbed *2025-10-19, version 25.19.1* 888 robbed me of £50 through PaysafeCard and they both refused to message me in the end even after sending in proof of the transactions . Avoid these guys ! ### 1/5 — Disappoint *2025-09-11, version 25.17.0* Doesn’t work on iOS ### 1/5 — Money disappeared *2025-08-23, version 25.15.0* Put £50 onto my paysafe then went to add it to my mastercard soon as i done that the money dissapeared i even got a email saying the money went on my mastercard but it hasnt wouldint reccomend anyone to use this app ### 1/5 — Warning *2025-06-27, version 25.12.0* They block my founds ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-05-06* Live everything **Developer response:** We’re so glad to hear you’re enjoying PaysafeCard! Thank you for sharing your experience with us. ### 5/5 — Great Way to Pay 🛍️🌐 *2025-12-28* I’ve been using this service for many years now, in this day and age companies can’t be trusted to secure our data. Using Paysafe allows me to pay for various products / services using cash without having to provide a credit card / address… Best yet they don’t charge any fees for this service! in fact they decided to give back to their users this year (received €5 festive gift ~ thanks) would definitely recommend! **Developer response:** We truly appreciate your review. We’re glad PaysafeCard is delivering the experience you were hoping for! ### 5/5 — Clôture du compte *2025-12-02* Je veut supprimer mon compte depuis très longtemps mais aucune réponse du centre d’assistance **Developer response:** We appreciate you for letting us know about your experience. If you could send us all the details, we’d love to follow up with you. https://www.paysafecard.com/contact ### 5/5 — voucher euro and other countries works perfectly *2025-06-22* Great team help. ### 5/5 — Gut *2025-06-11* Sehr einfach schnell und zuverlässig ### 5/5 — Top super *2025-05-26, version 25.9.0* Top ### 5/5 — Brilliant *2025-05-25, version 25.9.0* The app is brilliant ### 5/5 — Très bien *2025-05-17* J’achète toutes mes paysafecard la dessus,j’envoie aussi à des personnes en cas de besoin! Jamais eu de problème,service client au top en cas de besoin!! ### 5/5 — Good *2025-03-26, version 25.5.0* Good ### 5/5 — its good 7,50/10 *2024-09-23, version 24.18.0* Bro is too hard to pay something in brawl stars on ios --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*