# Paytm for Business — user reviews > 88 indexed App Store user reviews of Paytm for Business by Paytm Mobile Solutions, rated 3.90/5 from 28,413 ratings. - Source: https://appshunter.io/ios/app/paytm-for-business/id1351301966/reviews - App overview in markdown: https://appshunter.io/ios/app/paytm-for-business/id1351301966.md - Rating breakdown: 5★ 124 · 4★ 24 · 3★ 6 · 2★ 6 · 1★ 49 ## What do users think of Paytm for Business? Overall sentiment: negative **Pros** - 👍 Easy to use interface - 💰 Helpful for business transactions - 🔒 Safe and secure platform - 📱 Good for payment settlements **Cons** - 😞 Extremely poor customer support - 💸 Unauthorized recurring charges for soundbox rental - 🚫 Difficult to deactivate business accounts - ⏱️ Long wait times for customer service - 🐛 App crashes and freezes frequently - 🌍 App doesn't work from certain locations (USA) - 📵 No sound notification feature for iPhone - 💳 Hidden charges and misleading fee structure - 🔗 Unresponsive support agents - ❌ Unresolved payment disputes and blocked funds **Commonly reported bugs** - App crashes automatically within 10 seconds - Mobile number field won't populate - Lag and horrible interface performance - iPad view displays incorrectly - App doesn't load from USA - Payment received notifications not working - Soundbox malfunction after 2 months **Most requested features** - Sound notification feature for iPhone users - Easy soundbox deactivation option - Clear and accessible customer support helpline - Ability to cancel orders and process refunds - Separate settlement for individual transactions - Better iPad interface and compatibility - Transparent fee structure without hidden charges ## Newest reviews (18 of 88) ### 3/5 — Please go back to the old businesses settlement interface *2025-10-28* Dear Paytm Business Team, I would like to share some feedback regarding the recent changes made to the business settlement interface. The earlier version was extremely clear and easy to understand — it specifically mentioned the payment date (e.g., “Full day – 24th September”) along with the settlement date (e.g., “Settled on 25th September”). This clear bifurcation made it simple to track daily transactions and settlements without any confusion. In the current interface, however, it’s difficult to identify which payments correspond to which day, since the settlement date and transaction date are not as distinctly separated. It now requires additional effort and manual calculation to figure out which payments were settled for which day’s transactions, making the process less user-friendly. I sincerely request you to consider bringing back the previous interface layout or at least include clear day-wise labels like before. The old format was much more intuitive and helped business users like us to manage and reconcile transactions effortlessly. Thank you for your time and for continuously improving the Paytm Business experience. I hope this suggestion will be taken into consideration for upcoming updates. ### 1/5 — Horrible interface and lags so much *2024-06-22* Horrible and lags so much No clear way to contact support ### 1/5 — Very poor service *2024-06-14, version 9.2.2* My business has been closed for 2 years almost but still can not deactivate my business account the always ask for soundbox which has been returned to them very long ago and still ask for soundbox fee and are charging me for that ### 1/5 — Worst services ever *2024-05-11* I have been trying to deactivate my merchant account from the past one month and still not able to do it because even after clicking on the deactivate option it doesn’t show me the further process for deactivating my account Secondly, I tried to chat with the customer care but there also it doesn’t allow me to write my query it only allows me to tap on the AI generated query and my query isn’t available in those Thirdly, I tried contacting there customer care but there also it neither provide the option to talk with the customer care executive nor it provides the option regarding deactivation of merchant account or paytm payments bank. I’m really really very fed up of this now. It’s really very disgusting to see that such a big company doesn’t provide these basic amenities to their customers ### 1/5 — Fraud *2024-04-01, version 9.0.0* Fraud company ### 1/5 — Worst app *2024-02-17, version 8.7.5* Worst application Ek baar bussiness ban gyaa uske baad 125rs cut hote tehte h isme Koi option hi nahi hota sound box ko deactivate krne kaa last 6 month se try kr rhaa hoon har month faltu ke 125 rs cyt hojate h ### 1/5 — Worst app *2024-01-27, version 8.6.5* No proper customer care. It would take forever to deactivate the account. ### 1/5 — rental issue *2023-12-30* 3 to 4 times called But still not close my sound box ### 1/5 — Fraud *2023-12-27, version 8.6.0* Paytm Start charging rental to my soundbox and card machine after I purchase the card machine for rupee 10000. They say there will be no rental charges but they lied dont trust them ### 1/5 — Don’t brought Paytm sound box *2023-11-27* I have recently install the paytm sound box and the dealing hand of paytm told me that you have to pay a sum of Rs 800/- for sound box and there will be a deduction of Rs 1/- per month as charges which equals to Rs 12/- PA and asked him that whether this charges will be fix or will change but the dealing hand/ sound box installer told me that the charges will be fix and there will be no changes in future. Its about 1-1.5 month before when it got installed. Now the charges have increased to Rs 79/- per month which equal to Rs 948/- PA. Whenever we call their customer care services they always tell that the new offers will come in future but Rs 79/- per month is fix until new offer arrived. It is a big fraud done by paytm to their customer. And sooner paytm have to face the litigation against them.. Don’t buy paytm sound box… ### 1/5 — poor app, minimum support and no helpline or no customer service *2023-11-17, version 8.2.5* Could not find customer care service number. ### 1/5 — Not query solve *2023-10-17* All time fake commitments My amount approx 1.5L blocked to Paytm Now m not able to settle that amount Several calls to Paytm But not resolve that issue I trust only Paytm but now rate 0/5 Worst service ### 1/5 — Bad paytm Bad Customer Service *2023-09-21* Certainly, here's a review highlighting issues with Paytm's account blocking and customer service: Title: Frustrating Account Blocking and Poor Customer Service My recent experience with the Paytm app has left me deeply frustrated and disappointed. Not only did they block my account without any warning or explanation, but their customer service has been nothing short of a nightmare. The sudden account suspension was a shock, as I had been using the app regularly for transactions and payments. I received no prior communication or clarification about the reason behind this action. It left me in a state of confusion and inconvenience. Attempting to resolve this issue was equally frustrating. Contacting Paytm's customer service was an ordeal in itself. Response times were excruciatingly slow, and when I did manage to get through to a representative, they seemed ill-prepared to assist me. The lack of transparency and accountability regarding the account block only added to my frustration. Furthermore, the lack of clear guidelines on how to avoid such situations in the future was concerning. I felt like I was in the dark about what actions led to the account suspension and how to prevent it from happening again. In a world where seamless digital transactions and responsive customer service are paramount, Paytm's performance in both these aspects was severely lacking. This experience has left me seriously considering alternatives for my payment needs, as trust and reliability are essential in this space, and Paytm fell short on both fronts. ### 1/5 — Very bad service from service *2023-08-15* ***never choose the paytm sound box instead of lot of other companies in the market** I complained many of the problems i faced through paytm soundbox sms and deactivation of old soundbox and many more now also even problems are didn’t even solved. How much times can we tell the complaint to cc, is tht only our job . Their support side is very poor and bad i felt so much time. Because of one reason i stay here or else i switch to other quickly . Very poor service i was editing the review After a while of experience again They didn’t even return my sound box after months of ago i courier to them . Now also they take the money of monthly rental 125 even without using the sound box and one of the my old soundbox . I really really felt vry irresponsible service from them ### 1/5 — Bad soundbox *2023-07-17, version 7.2.1* Bad ### 4/5 — Issue in Viewing details of all payments accepted for the particular day and previous days *2023-07-11* Hi I have been used Paytm Business App since many years but the problem I am facing on daily basis is: While viewing all the payments on IOS device - IPhone , only I am able to see 4 payments that were accepted, but to see other payments of the day the option of ( View All Payments) there is some problem when clicking on it, doesn’t work and I am not able to view my all payments of the day. Also If I want to see individual payments of previous days , there is no information visible to me of individually money sent to me. Kindly consider and try fixing it.. 🙌 ### 1/5 — Waste *2023-06-24, version 7.1.1* India’s waste app Paytm … maintain this worst service only guys ### 1/5 — Worst experience worst service *2023-05-28, version 6.9.1* 🤮🤮🤮🤮🤮 ## Most critical reviews (10 lowest-rated) ### 1/5 — New *2026-08-07* Dear Paytm Money Support Team, I am writing to express my deep dissatisfaction regarding the unresolved issue with my Paytm Money account. For the past 18 days, I have been unable to add or delete my bank account. I have raised this concern repeatedly through emails and support tickets on an almost daily basis, but the issue remains unresolved. Every time I contact your support team, I receive the same response stating that the issue will be resolved within 2 daysand that I need to wait until the Paytm Payments Bank account is removed, after which I will be able to add another bank account as my primary account. However, despite waiting patiently and following all the instructions provided, nothing has changed. This continuous delay and repetitive responses without any actual resolution are completely unacceptable. My investments and account operations are being affected due to this issue, and it has caused significant inconvenience. I request you to: Resolve this issue immediately. Enable me to add or delete my bank account without any further delay. Provide a clear explanation for why this issue has remained unresolved for 18 days despite multiple follow-ups. Share a definite timeline for resolution instead of providing generic "2-day" responses. If this matter is not resolved immediately, I will have no option but to escalate the issue to the appropriate regulatory authorities, including SEBI and the online grievance platforms, as I have sufficient records of all my follow-up emails and support requests. I expect a prompt resolution and a meaningful response instead of another standard template reply. Regards, **Developer response:** Hi Pulki! We’d like to take a closer look and help you. For privacy reasons, please raise a ticket at http://cst.p-y.tm/62500BCDBBI. It will make the follow-up easy and help us to track the order and transaction details effectively. We hope you’ll reconsider your rating once we’ll get back with a resolution. Thanks! ### 1/5 — Worst service *2025-09-15* Worst app , there is no customer care number from which you can connect only one AI based chat process where you cant receive any solution. Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback. And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer's concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service. ### 1/5 — No customer support at all *2025-04-13* Worst upi platform especially for business. Never ever install a sound box of paytm they offer no customer support and keeps on charging you. ### 1/5 — Worst app of all fraud paytm *2025-03-24* I recently opened my paytm business account and I was told there will be no charges for anything by the agent but after all the formalities he said soundbox fee has to be paid and I paid it after that I was told by that fraud person that if we don’t do any transactions then paytm will charge money later I noticed that there is charge on transaction done by customer via rupay credit card after considering all this I requested to close my account but another agent arrived and only took the soundbox for which I paid rupees and now I am requesting them for more than 10 days to deactivate my account fully but they are not responding at all even the fraud guy who opened my account says on phone I will come today I will come tomorrow but he never arrives this app is a scam and I request everyone to avoid such services as they are totally fraud they are not deactivating my account and today that guy again said the same thing that I will come and I know no one will come I just want my account deactivated of paytm business please suggest me should I report to cyber crime for the issue ### 1/5 — Sound notification *2025-03-14* Bring version for iphone software no sound for payment received please help us ### 1/5 — No executive visit to solve the problem *2025-01-26* Better to do not use of this platform service. Pathetic services given by paytm they even dont have executives to solve the problem only they sell soundbox and card machine to the business owners. Was got stuck on change settlement bank account but not able to do due to option not available and they asking my bank transection history, cheque etc; which i can’t disclose my transection history they not ready to change with just cheque i dont understand why paytm want to cheque my bank transection history. And even they dont change with proprietor bank cheque. What they want to do with this platform is they want to steal the sata for sell or what. Pathetic Upi app ever seen for business. Recommended to do not Go with this platform for your business transections. Called many times and got same answers and not get any help. Weak customer support. ### 1/5 — Fraudulent Charges and Worst Service! *2025-01-17* I was shocked to see that Paytm charged me ₹3,000-₹4,000 for a sound box that I haven’t used in 2-3 years. I closed my store years ago and moved to the USA, only to discover this when I checked my account. Despite reporting the issue multiple times, no resolution was provided. One support agent promised to pick up the sound box but then stopped answering my calls. Paytm’s support is unreliable, and the app is fraudulent. This app will make you lose your hard-earned money. I strongly urge everyone NOT to use Paytm. I am determined to take legal action against this. Avoid this app at all costs! Let me know if you’d like any changes. ### 1/5 — PAYTM IS PATHETIC AND THEIR SUPPORT FOR BUSINESS OWNERS IS REALLY BAD. *2024-10-13* Paytm Business Support is SO BAD. i am trying calling from last 2-3 days continuously but it’s coming BUSY ONLY, i wonder if they even have any actual support, it looks so fake. i have been charged for soundbox for no reason when it was offered for ₹1 monthly rental. I AM NOT EVEN USING AND DID NOT WANT THAT SOUNDBOX in the first place, but because of ₹1 monthly rental offer, i opted for it and now they have charged me ₹125 monthly for 5-6 months automatically from my payments. I DO NOT EVEN USE PAYTM ANYMORE FOR MY BUSINESS PAYMENTS BECAUSE I DO NOT TRUST PAYTM AT ALL BUT after 5-6 months of not using it at all, i thought of giving it a try and a second chance and received two payments from customers. BUT THEY HAVE CHARGED ME FOR NO REASON. Now when i want to complaint, there is no support. There is No mail iD to where i can write about my issues. WHY WOULD I USE PAYTM IF THIS IS HAPPENING. DO NOT USE IT AT ALL. Please use other UPI apps, it works smoothly, convenient and they have an actual quick support and resolution. ### 1/5 — Beware of Paytm - A Company of Fraudsters and Liars *2024-09-01* I had an extremely disappointing and frustrating experience with Paytm. This company is nothing short of a scam, and I urge everyone to stay away from them. Their salespeople are frauds, promising services and benefits that they never deliver. They lure you in with attractive offers, but once they have your money, they disappear, leaving you with nothing but empty promises. Paytm’s customer service is a joke. They are complete liars who give you the runaround, making it nearly impossible to get your issues resolved. Despite numerous attempts to get my money back, I was met with nothing but excuses and delays. It feels like they’re intentionally looting money from their customers, with no intention of providing the services they claim to offer. I regret ever trusting Paytm and will never use their services again. Save yourself the trouble and avoid this fraudulent company at all costs! ### 1/5 — Bad service *2024-07-29* Their service is very bad. I had returned my Paytm machine sound box to the Paytm agent 1.5 years ago. I saw that boy wearing a Paytm ID, so I returned it. That Paytm agent asked for an OTP from me and said Sir, I will deactivate your account. I have not been using the Paytm soundbox machine for 3 years. 1.5 years ago I also got the Paytm machine returned by the Paytm agent, but till date whenever money comes into my account, the monthly rent of the Paytm sound box is deducted. I sent messages to Paytm support several times and they kept asking me for the mobile number of the Paytm agent, his ID and OTP payment. Friend who keeps all these details? Till such a long time, all I remember is that he was wearing the Paytm ID, so I gave him the machine. When I called their helpline number for my complaint, they said that you will get a call from Paytm within 24 to 48 hours and I have not received any call from them till date. ## Most praised reviews (10 highest-rated) ### 5/5 — Don’t brought paytm sound box *2024-12-11* I have recently install the paytm sound box and the dealing hand of paytm told me that you have to pay a sum of Rs 800/- for sound box and there will be a deduction of Rs 1/-per month as charges which equals to Rs 12 - PA and asked him that whether this charges will be fix or will change but the dealing hand/ sound box installer told me that the charges will be fix and there will be no changes in future. Its about 1-1.5 month before when it got installed. Now the charges have increased to Rs 79/- per month which equal to Rs 948/- PA. Whenever we call their customer care services they always tell that the new offers will come in future but Rs 79/-per month is fix until new offer arrived. It is a big fraud done by paytm to their customer. And sooner paytm have to face the litigation against them.. Don't buy paytm sound box... Do not trust Paytm ### 5/5 — Instant credit is something new *2023-03-01* Hi, i was using bharat pay, phone pay nd other upi since started using paytm quite satisfied nd relaxed because money get transferred to account instantly which is unique and very helpful. Doesn’t need to wait for next day to get money transferred or doesn’t have to initiate the process for transferring to account when it’s required. So Thumbs up to the amazing service. I highly recommend business owners to heed attention and get your self relaxed, Hassle free process with regards to the money transfer to account that to in a jiffy. Thanks for reading it’s bit lengthy but yet worth to go through the entire message ### 5/5 — Awesome *2023-02-03, version 6.4.3* 🤩🤩🤩 ### 5/5 — Feedback *2022-10-03, version 6.0.0* Feedback from Ankit SHARMA is A STAR , A ONE & EXCELLENT TILL DATE . Rest is mystery . ### 5/5 — Topper *2022-06-11* Good and super. Easy to use. **Developer response:** Hello! We are happy to help you. Please drop your details by clicking on the link ( https://paytm.me/6-sq4jv ) and post receiving your details we will check the same and do our best to resolve your query. ### 5/5 — Jadeja *2021-12-02, version 4.29.0* Full star ### 5/5 — Amazing *2021-08-08, version 4.25.1* Helpful ### 5/5 — Nice *2021-05-30, version 4.22.0* App is Awesome 😍 ### 5/5 — Ban *2021-04-23, version 4.20.1* Halnx ### 5/5 — Aryan beer shop *2021-04-21, version 4.19.1* Best app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*