# Payworks Self Service — user reviews > 55 indexed App Store user reviews of Payworks Self Service by Payworks Inc.. - Source: https://appshunter.io/ios/app/payworks-self-service/id6504584369/reviews - App overview in markdown: https://appshunter.io/ios/app/payworks-self-service/id6504584369.md ## Newest reviews (15 of 55) ### 2/5 — Errors *2026-07-23, version 7.0.2* Need to uninstall and reinstall at least once per month. Forces you to install updates before letting you clock into / out of work. ### 2/5 — Constantly not working. *2026-06-22* I wrote a review not too long ago saying how the app was improving, I was wrong. I’ve had to delete and reinstall this app 8 times in the last month and a half. For some reason every once in a while when you try to open the app it says “an unexpected error has occurred please delete and redownload the app” there’s no way around it. Please try to fix that. **Developer response:** Hi there, thanks for your thoughts! We are always looking to improve our app and the user experience. We’re happy to hear you’re finding improvements on it – stay tuned for some more updates in the coming months. We hope you have a great day ahead! ### 2/5 — Keep me signed in *2026-06-12* Please make an option to keep me signed in. It’s really annoying to have to sign in every time I open the app to check my work schedule. I understand signing in to see pay stubs and such but the schedule is overkill. **Developer response:** Hi Erick! We understand how that could be frustrating. Keeping our client’s data (and their employees data) safe and secure is one of our topmost priorities, which means that we do require logging in to the app each time. As you mentioned, payment details live in the app (alongside the schedule) and we want to ensure that information stays private to you, the information owner. We appreciate your understanding in keeping your information safe! ### 3/5 — This review could change… *2026-05-22* My old job used Payworks and while it worked ok, I was constantly booted out, the app corrupted a few times causing me to need to delete and redownload it, plus some features didn’t work. However, my new job also uses Payworks and it seems that you guys have made some improvements. ### 1/5 — App doesn’t work *2026-05-07* I was out of service once, and now it demands i use the app. This service, is trash. Do not use this app. **Developer response:** Hello, thank you for your review. Can you please elaborate on what issues you’re experiencing when using the app? We’d love to assist. You can also reach out to us at general.inquiries@payworks.ca for further assistance, or check out: https://www.payworks.ca/landing-pages/help/payworks-self-service-app-faqs. We hope this helps! ### 2/5 — This app gives me a headache *2026-05-05* I don’t mind the app navigation system but the unknown error and having to reinstall the app and with that I have to restart my biometrics system again so I can log in easier is annoying and gives me a headache having to fully delete the app and reinstall it and it happens pretty frequently **Developer response:** Hi Kate, thanks for taking the time to leave us a review. We’re aware of the issue you are experiencing, and we’ve escalated this to our Product Support team. We apologize for any inconvenience caused, and we appreciate your patience! ### 2/5 — Need an iPad version *2026-05-02* We need an iPad version to better navigate and input payroll hours, not just a ported iPhone version. Frustrating using an iPhone for administrative tasks. **Developer response:** Thank you for your feedback! The Payworks Self Service App is available for download on iPad, though it’s currently optimized for mobile phone use. While you can access the App on your iPad, you may notice the layout is best suited for smaller screens. We appreciate your input and will share your comments with our team as we continue to improve the experience across all devices. Thanks again, and have a great day! ### 1/5 — Worst payroll system *2026-03-31* If your employer is thinking about switching to this payroll system pls tell them not to, worst log in system i think Ive ever had to use, constantly bugging out telling me that my login has expired which I have to contact my finance department to fix, worst UI out of any payroll I’ve used with the worst labeling for different sections, like why do I have to go click 4 different tabs to look at my schedule or to clock in, not only that but you don’t have full access to your sign in, every time my account stops working Payworks won’t let me reset a log in, my manager must contact Payworks themselves, I can’t do it, so my already busy manager has to call and fix my account, do not recommend. **Developer response:** Thank you for taking the time to leave us a review, we appreciate your feedback! We’re sorry to hear about your frustrations. We understand that it can be frustrating to have your busy Manager contact us for a re-set; however, this requirement is intentional, due to our policies ensuring our clients’ data is secure by having only authorized contacts able to make changes within an account. If you’re experiencing repeated glitches when using the app, please ensure that you are connected to a strong wifi or data network. We’ve also passed on your feedback to our product team, so we can work towards a resolution. Thank you! ### 1/5 — Reinstall error *2026-03-14* Constantly get an error that forces me to reinstall the app. Ridiculous, find better software developers. **Developer response:** Thank you for your feedback. Our team’s working to find a solution to this issue, and we appreciate your patience in the meantime! ### 2/5 — Stop making me change my password *2026-03-13, version 6.0.2* I hate that this app makes you change passwords after a period of time. I don’t like having to remember multiple passwords, and you can’t even use an old one, so you constantly have to have a new one. ### 1/5 — crashes all the time *2026-03-07, version 6.0.2* not good app have to unistall and reinstall all the time ### 2/5 — Loaded with Errors *2026-01-24, version 6.0.2* I’ve had to redownload the app multiple times because I get an error message saying I cannot log in otherwise. Also it sometimes does not register when I punch into/out of my shift. Very frustrating as I have to continuously explain to my boss why my logged hours look crazy. ### 2/5 — So frustrating *2026-01-22, version 6.0.2* This app is one of the most frustrating things. It takes forever to log in. Half the time it makes you delete the app and reinstall before you can log in. You cannot edit a punch on the same day it was punched, leading to you needing to remember to revise the next day instead. People use this to punch in and out for work - we don’t need this kind of daily headache! Fix these issues and the app is actually half decent. ### 1/5 — APP DOESNT WORK *2026-01-02, version 6.0.2* this app won’t let me log in and says password or log in email is incorrect, even though my information is CORRECT and it does let me in through the website… The website won’t allow me to watch my PDF paystubs anymore. This platform is overall annoying as f. ### 1/5 — Sucks *2025-12-21, version 6.0.2* Works like half the time. If you’re lucky. ## Most critical reviews (10 lowest-rated) ### 1/5 — Errors *2026-08-19* Need to uninstall and reinstall at least once per month. Forces you to install updates before letting you clock into / out of work. Today it isn’t working at all. Don’t use this trash if you like your employees **Developer response:** Thank you for your feedback! We are aware of the re-installation issue and have been actively working towards a resolution. We see you have recently upgraded to the most recent version of the app in 7.0.2, which should fix the issue you are experiencing after one last re-install. Have a great day ahead! ### 1/5 — Never wrote a review. I will now. *2026-07-24* App UI is so bad I had to write my first review ever. I read the reviews talking about how terrible the app was, so I had some expectation that it wouldn’t be the best. It was even worse than I thought. First off, you have to enter your email login every time, unless you enable FaceID which I prefer not to use on my phone. Secondly, anytime you want to navigate on any page of the app it brings up a separate tab (why does it do this? Couldn’t you just make it integrated into the app?) and takes a ridiculous amount of time to load. I have an iPhone 16pro so it’s not a problem with my connection or my phone. The safari web does a way better job at loading quicker. My theory is the app developers were too lazy to integrate things like the calendar and timesheet tabs into the app so it just pulls it up through the web and loads it every time. Terrible. If you’re thinking about downloading this, just make a safari shortcut on your homepage. Million times faster. Pointless app. If you’re a developer reading this, do better, respectfully. **Developer response:** Thank you for taking the time to leave us a review. May we recommend enabling biometrics touch on the app, instead of FaceID? You can do this in the app by going to More > Settings > Biometrics. We’d be interested in hearing what you’re experiencing when the calendar or timesheet opens in a separate tab, as we do have those features built-in to the app. If you’re willing to provide more information, please speak to your Payroll Administrator and request that they reach out. We value your feedback and are committed to making this app as user-friendly as possible! ### 1/5 — Don’t recommend this app *2026-07-09* The company switched to Payworks three months ago, and it has been a disaster ever since. The app is extremely user-unfriendly. There are no group chats, no team communication features, and viewing other employees’ schedules requires unnecessary effort and constant navigation. On top of that, the app crashes regularly on my iPhone 16 Pro Max, and I have to reinstall it almost every month just to get it working again. The system also seems to go down at least once a day. Overall, the experience has been very disappointing, and the platform feels like a significant step backward compared to what we had before. Updated answer: so far it crushed once, but all of above what I mentioned is still going on **Developer response:** Thank you for your feedback! We are aware of the re-installation issue, and we are working towards a resolution. If you’re experiencing consistent crashing, please make sure that you’re connected to a strong wifi or data signal. Whether or not you’re able to easily view your coworker’s schedules depends on your administrator’s settings, so we encourage you to discuss those concerns with them. We are committed to keeping our app updated with the latest features and rollouts, so stay tuned for some future updates! ### 1/5 — Errors *2026-07-06* Keep getting unexpected errors here and there and u gotta reinstall the app every time **Developer response:** Thank you for your feedback! We are aware of the re-installation issue and have been actively working towards a resolution. We see that you are operating on a previous system version (6.2.0), so we recommend upgrading to the newest version (7.0.2), which should fix the issue you are experiencing after one last re-install. Have a great day! ### 1/5 — Terrible App *2026-06-26* This app is ineffective. Can never log on. Says email and password are wrong. But they aren’t as I can log in on the website. Also, putting in your hours is a pain and not user friendly. **Developer response:** Thank you for the review, Jenn! Have you set up Multi-Factor Authentication? This should help with the login issues you’re experiencing. You can read more about that in our FAQ: https://www.payworks.ca/landing-pages/help/payworks-self-service-app-faqs. In regards to entering your hours, we’re sorry to hear you aren’t finding it user-friendly – we’ve passed on that feedback to our Product team. We hope you have a great day ahead! ### 1/5 — Terrible *2026-06-22* Every week: “An unexpected error has occurred. Please reinstall the app” **Developer response:** Thank you for your feedback – we’re sorry to hear about the error you’re experiencing. We are aware of it and we are working on a fix! We have passed on your feedback to our product team, and we hope to have a resolution soon. Thank you for your continued patience! ### 1/5 — Always get a message telling us to reinstall the app. Fine for a game app, not for a payroll app *2026-06-18* As title states **Developer response:** Thank you for your feedback – we’re sorry to hear about the error you’re experiencing. We are aware of it and we are working on a fix! We have passed on your feedback to our product team, and we hope to have a resolution soon. Thank you for your continued patience! ### 1/5 — Don’t recommend this app *2026-06-09, version 6.2.0* The company switched to Payworks three months ago, and it has been a disaster ever since. The app is extremely user-unfriendly. There are no group chats, no team communication features, and viewing other employees’ schedules requires unnecessary effort and constant navigation. On top of that, the app crashes regularly on my iPhone 16 Pro Max, and I have to reinstall it almost every month just to get it working again. The system also seems to go down at least once a day. Overall, the experience has been very disappointing, and the platform feels like a significant step backward compared to what we had before. ### 1/5 — App doesn’t work at all anymore *2026-06-04* Fix your app the login screen is a blank screen **Developer response:** Thank you for your comments. If you’re seeing a blank screen, we would encourage you to clear cache & cookies, or try uninstalling & reinstalling the app - and always ensure that you’re connected to a strong wifi or data signal. If the issue still persists, please reach out to your payroll administrator and let them know. Thank you! ### 1/5 — Most useless app *2026-05-14* I installed it, but when about to login, there’s no keyboard. Re-installed it, thinking maybe there’s a bug but the whole thing is kaput. **Developer response:** Thank you for your review! We’re aware of the issue you are experiencing, and we’ve escalated this to our Product Support team. We apologize for any inconvenience caused, and we appreciate your patience! ## Most praised reviews (10 highest-rated) ### 5/5 — Don’t understand the negative reviews *2026-04-30* I don’t understand the negative reviews of this app. A lot of them are complaining about UI or having to change passwords frequently, even complaining about difficulty logging in. These are all simple fixes, keep in mind you’re changing passwords frequently from a security standpoint bc this is SENSITIVE PAYROLL information, UI is always improving from what I see (all apps are constantly developing no?) and if you want a smoother login enable biometric facial login- it’s really that simple. Take the time to learn the app before you talk badly about it. Your employer should be training you on this as well …. **Developer response:** Hi Elizabeth! Thank you for taking the time to leave us a five-star review. You're absolutely right — changing passwords frequently is a required step to help ensure that our users' information stays secure. We're happy to hear that you're finding the biometric login such a positive experience as well. We've designed it to be a smooth, intuitive login option, and we're glad you're finding ease in it! We hope you have a great day! ### 5/5 — Easy to use *2026-03-06, version 6.0.2* Use it for pay stubs and it’s easy to use ### 5/5 — more language？ *2025-11-23, version 6.0.0* Hey is it possible for you guys to add Chinese? ### 5/5 — Slick! *2025-02-19, version 1.0.0* Really enjoying how intuitive this solution is! Keep up the good work Payworks ### 5/5 — Good stuff 👍 *2025-01-31, version 1.0.0* Works great and it’s easy to use ### 5/5 — Love *2025-01-30, version 1.0.0* Totally love, how simple and easy it is to use ### 5/5 — Awesome! *2025-01-29, version 1.0.0* Great and simple app. Love the updated look ### 4/5 — Error *2026-05-05* Annoying error that won’t let me log in and says to reinstall app. Other than that very simple to use very good. **Developer response:** Thank you for your feedback – we’re sorry to hear about the error you’re experiencing. We have passed on your feedback to our product team, and we hope to have a resolution soon. We hope you have a great day ahead! ### 4/5 — It’s alr *2025-12-28, version 6.0.2* It work good steps are a bit confusing ### 3/5 — Not working *2026-07-19* My company has just signed up with Payworks a few months ago, we’ve all had problems with Payworks. It tells us unexpected error occurred please uninstall app and reinstall. Way too many crashes people cannot login or log out. Please have this issue fixed. **Developer response:** Thank you for your feedback! We are aware of the re-installation issue and have been actively working towards a resolution. We see that you are operating on a previous system version (7.0.1), so we recommend upgrading to the newest version (7.0.2), which should fix the issue you are experiencing after one last re-install. Have a great day! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*