# Payzerware — user reviews > 32 indexed App Store user reviews of Payzerware by Payzer, LLC, rated 3.85/5 from 142 ratings. - Source: https://appshunter.io/ios/app/payzerware/id1188364091/reviews - App overview in markdown: https://appshunter.io/ios/app/payzerware/id1188364091.md - Rating breakdown: 5★ 93 · 4★ 8 · 3★ 2 · 2★ 5 · 1★ 32 ## Newest reviews (12 of 32) ### 4/5 — A & G Air Conditioning *2023-09-06, version 8.0.0* Payzerware has worked out very well for my employer and myself. Would not change a thing. Customer Service is great. ### 4/5 — Needs fixing *2023-07-24* The app is pretty good, except, when you want to upload photos after you already click in to check in, it makes you force close the app to be able to upload photos. And if I want to add photos to one appointment, it shows all the photos I’ve added already. Which I don’t know how many people need to add photos they have already added but it’s not necessary. ### 5/5 — Great customer service *2022-11-21, version 7.0.16* We have tried several different dispatching software programs. Payzerware Specialist by far has really try to accommodate us into build it the way we need it. If they did an update and we didn’t like certain way I jump on there and they try to resolve the problem right away. I’ve never had such a great customer service. I know from experience is that it’s very hard to customize what a company needs and I really do think and feel that they go out of their way to make sure that we are using it and that all my technicians.thank you guys ! Heather and the Joe the Plumber team ### 5/5 — Awesome! *2022-11-16, version 7.0.16* The app has changed my life as a business owner! Highly recommend! ### 5/5 — I love payzer *2022-11-16* I do dispatch for a heating and cooling company and payzer has been great. Helps me see where the techs are throughout the day and very easy to schedule. Payzer def makes my job so much easier. ### 5/5 — Continuing to improve *2022-11-16* Recent releases have made the app easier to use and improved its reliability ### 5/5 — Issues fixed *2022-11-10* Had a few issues recently that were fixed. We like working with the team at Payzer. ### 5/5 — Easy to learn and use *2022-10-20, version 7.0.16* Great program that was easy to learn and use. ### 5/5 — Great to run your business *2022-05-19* Easy to use app that didn’t take me long to figure out. Has saved me a lot of time automating redundant processes. ### 5/5 — Great user interface *2022-03-03* Honestly this company and service is great. 10/10 ### 2/5 — Not the best app *2020-11-20* This app has too many bugs and glitches since the recent update, not the best app out there, I’ve experienced the app freezing up and issues where I have to keep restarting my IPad just to get the app to function correctly. ### 3/5 — Needs a lot of work It’s a shame Because it has potential *2019-10-02* Needs a lot of work overall software including app is Glitchy! And there are a bunch of little flaws that make it hard to use! And sometimes slow! Doesn’t save information all the time screws up numbers And add information where it doesn’t belong. If I did not see the potential I would’ve given it one star! ## Most critical reviews (10 lowest-rated) ### 1/5 — Do Not Purchase *2025-09-18* This app is one of the most terribly supported programs we have ever used. It is ridiculously over priced for the lack of quality and headaches it causes for or field technicians. From connectivity issues to freezing mid-proposal, mid-invoice or just about to email a proposal or invoice. I have tussled with technical support for 2 years now and we are officially moving on from this terrible field service application. I would not suggest you buy into this program unless you want to look forward to a slew of inconvenience and headaches. ### 1/5 — AOL would like their software back *2025-01-15* We switched over to Payzer somewhere around October 2024 and it’s been a complete nightmare. Everything from the data transfer to the training to the interface is just terrible. Their software is buggy and instead of fixing the bugs they just create these ridiculous workarounds. We canceled just recently and it was an expensive lesson. Oh, and they refused to give us a refund on the card readers they sold us that only work with their software, even though they’re still sealed and in the box. It’s your classic case of overpromising and under delivering. ### 1/5 — Poor Customer Service *2024-08-08, version 8.0.31* Customer service communication is slow and trying to resolve issues is not a quick process. Something to consider when looking for a software to use for a service company. ### 1/5 — Absolute rip off!! *2024-02-12, version 8.0.0* They took us for atleast $1000 with extra cost and they wouldn’t let us cancel without making it an absolute nightmare and jumping hoops! Never use this service! ### 1/5 — Horrible *2023-05-16, version 7.0.16* Runs horrible and I have a top of the line phone couldn’t imagine why it runs like on lower end devices ### 1/5 — Don’t suffer *2022-07-01* Since they had my first 1 star rating removed I’m obligated to leave another. Do not make your technicians suffer with this app/system. ALWAYS slow, and their answer is that it’s your device. They said offline/cloud would be active half a year ago, still doesn’t work half the time because of no service/their slow app. Use any other service system except this. I do in field and admin work using this system and it’s absolutely horrible. ### 1/5 — Terrible! Missing critical features *2021-11-29, version 6.14.4* Unusable for an enterprise. No tracking of payment requests and no response from technical support. ### 1/5 — Way too buggy *2019-03-18, version 4.3.0* Will sign you off constantly. Freeze up on multiple screens making you rewrite entire invoices. Have the most updated version and way too many bugs. Disappointed to say the least. **Developer response:** Thank you for taking the time to review our app. We would like to connect to gather more information. Would you mind contacting us at payzercare@payzer.com or (866) 488-6525? Thanks! -Payzercare ### 1/5 — Slow to pay but quick on chargebacks *2018-04-10* Terrible process on charge-backs. Long processing time. Ridiculously low tolerance on customer chargebacks despite having favored with vendor after issues had been settled. I would not recommend any service company to use them. OUR risk as contractor in accepting credit cards is high as a contractor. Payzer does little to support vendor and will escalate the process of chargeback and doesn’t even give you the full 30 days to respond, they quickly seize your company’s liquid to satisfy the bank. ### 2/5 — App needs work *2023-12-11, version 8.0.0* The mobile app constantly locks up and needs to be forced closed, invoices/pics are lost and super frustrating. Desktop seems to be reliable. ## Most praised reviews (10 highest-rated) ### 5/5 — Finally Good Software *2023-12-05* Our company is in the heating and air-conditioning. We come from Servicetitan and FieldEdge both which were very difficult to use and caused a lot of problems with our company. After a lot of searching, we found payzerware. I just want to thank everyone at payzerware for all the hard work they do and how great the software has been for us in our company. It is so difficult to take your company into a new software I don’t think people understand how much work is behind that. Payzerware has been great from start to working and we absolutely enjoy working with their team. They are quick to respond, and they even do custom add ons to their software for our needs. No software is perfect and payzerware is continuing to make their software even better. But I would highly recommend anyone with the needs of this software to move forward with payzerware, and stay away from Servicetitan and FieldEdge. ### 5/5 — Very Useful For My HVAC Business *2023-09-27* This app has been a huge game changer. I can do everything from invoice clients to write proposals and set up maintenance plans. It’s not perfect but they are constantly improving it and they are always available when I call. ### 5/5 — Very user friendly! *2023-09-07* We have been using Payzerware for a little over 2 years, it has been great. I love how user friendly it is. I love the features and admin side of it. It’s definitely been a great choice for us! ### 5/5 — Easy for my techs to use *2023-02-03* My techs use this for everything they need. I love that we can collect payment when we finish the service call. ### 5/5 — Game changer *2023-01-19* Payzerware has been a game changer for my business. The software streamlines all aspects of my business, saving me time and making me more money. The user interface is easy to navigate, and the customer support team is always there to assist me when I need it. ### 5/5 — Great tool *2023-01-19, version 7.0.16* Really like this software and company has best support ### 5/5 — Payzerware *2022-12-09* Personally, I didn’t buy into using technology for my business but my son kept pressuring me. But I’m glad I listened, it was a learning curve but it paid off overtime. It just helps your business run smoothly. ### 5/5 — Easy to work with *2022-12-09* Payzerware helped us organize our office and operations. We moved from paper to this and love it. Happy we made the switch ### 5/5 — My office on the go with support *2022-12-09* I read another review that mentioned ‘command center’ and I cannot think of a better way to describe it. Being an accountant I love how this app give me the freedom to move around but still dive in and see what is going on. A huge plus is whenever I have a question I always know I’m going to be able to speak with a real human!! ### 5/5 — One size that fits all *2022-12-08* The Payzerware mobile app is the perfect blend of power and simplicity. Its a mobile command center that is somehow easy to use and navigate. Before I started my own business I was a technician for a company that was using a different service. All I can say is I wish I had this app back then and I am thankful I have it now. Highly recommended! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-27.*