# PB engage MY — user reviews > 34 indexed App Store user reviews of PB engage MY by Public Bank Berhad, rated 1.63/5 from 43 ratings. - Source: https://appshunter.io/ios/app/pb-engage-my/id1477329428/reviews - App overview in markdown: https://appshunter.io/ios/app/pb-engage-my/id1477329428.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 35 ## Newest reviews (16 of 34) ### 1/5 — Mobile Apps that required ATM activation? *2023-04-25* This is sheer absurdity - user is forced to use mobile apps BUT first have to activate at ATM. Can’t your apps development team come up with something more sensible? **Developer response:** Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance. ### 1/5 — worse *2023-03-06, version 2.54.0* This is the worst bank apps i have ever see. Such a big bank cant even handle a apps. ### 1/5 — Restriction in password *2022-12-22* My password was set more than 12 characters but the password field only could input up to 12 characters only. I never ever login in to my account successfully ### 1/5 — Unable to use *2022-10-24, version 2.47.0* I often can't log in, and the money can't be transferred. It's very bad! ### 1/5 — Slow & unresponsive *2022-08-12* This few months I couldn’t use the apps properly. I can’t log in & it took some time then timed out. Very disappointed with services. ### 1/5 — Irritating! *2022-05-23* Every time I want to transfer money, it is always stuck and never proceed smoothly. Please upgrade your app! This is so annoying. ### 1/5 — System always under maintenance *2022-05-10* Always under maintenance! Very slow apps ### 1/5 — Terrible app. Programmers conning naive upper management *2022-02-20* Not reliable. ### 1/5 — Poorly designed, poorly optimised, just bad *2022-01-26* Compared to other bank apps, PBe is shameful. UI is unintuitive, then you get stock loading forever. ### 1/5 — Always doesn’t work *2021-08-11, version 2.24.0* No 1 bank but with lousy app, always doesn’t work ### 1/5 — Application can be improved *2021-02-13, version 2.16.0* This app is very old school and bank contact details couldn’t update to oversea number which is very difficult for people who work in overseas and need TAC. also , It takes ages to log in . Please update it like Maybank apps or ANZ . Their apps design are very brilliant and secure, and easy to use! ### 1/5 — Time to change *2020-12-17* If PBB wants to stay relevant, it’s time to change and provide service orientated tool that matches the current needs and time. Let’s start with this so-2000 app with very basic and unfriendly interface. ### 1/5 — Couldn’t login *2020-09-20, version 2.10* Useless. I just couldn’t login no matter how many times I tried. ### 1/5 — Loading Forever *2020-09-10* I seldom write review, really. But this, as a banking app, request me to activate the digital token, cannot be cancel, or else you can’t use the app. BUT, keep loading like forever at the activation page. You need a serious improvement on your app. ### 1/5 — Lousy fingerprint login error00115 *2020-09-05, version 2.9* Have to remove and restart redownload and reset again to solve this error Then it happened again after few days Developer brain bang wall? ### 1/5 — App does not open for me *2020-07-06, version 2.5* I tried to open the app for many times but it could not open ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app in Malaysia… *2024-02-20, version 2.69.0* Worst app in Malaysia. Always crashing and cannot do anything after updating to the latest version 2.69.0 ### 1/5 — Just crash at loading *2024-02-12* Worst apps. Crash at loading despite re install **Developer response:** Thank you for bringing this to our attention. Please provide your mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance. ### 1/5 — Unable to open app after upgrade *2024-02-07* App prompt up then close directly, unable to open.. very annoying, pls make sure it’s working before updating in app store **Developer response:** Thank you for bringing this to our attention. Please provide you mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance. ### 1/5 — Worst Bank Application Ever *2023-10-21* You are not able to log in to your account 50% of the time, and another 49% out of the remaining chance you are going to have an error on whatever your action is. I mean why do you even bother to use an application if the error rate is so high, just stick to just using the website if you are not going to optimise the application **Developer response:** Thank you for bringing this to our attention. Please provide your mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance. ### 1/5 — Buggy design *2023-09-03* The people who design the app and the people who design the security verification process probably never met and never use the app. The dehumanized experience suggests they might be using ChatGPT for the whole process. **Developer response:** Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance. ### 1/5 — Low Budget App *2023-07-03, version 2.61.0* Strongly suggest PPB to invest more in their devs to write a quality App. ### 1/5 — Keeps closing when login *2023-06-10, version 2.59.0* App is faulty. It keeps closing after login. Please fix bug. ### 1/5 — The worst ever v2.59.0 *2023-06-03* Login crash login crash restart login crash what’s wrong with you the lousiest bank in Malaysia This happened especially on wifi connection, 4g ok, developer should get fired! **Developer response:** Thank you for bringing this to our attention. Please provide you mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance. ### 1/5 — App stopped working for older IOS after upgrade to v 2.59.0 *2023-05-28, version 2.59.0* According to the detailed in the app, the app will run with IOS 12 and above but that is not true. My app was automatically upgraded to the latest version that supposedly improves user experience. However, it is doing the opposite because I am not able to login and it crashes. Please resolve this bug. If your app claims to have backward compatibility, then it should do exactly that. I am not even to give this one star as the app stopped working for me after the upgrade. And for your information, I am on IOS 15.6 ### 1/5 — Would give it less than 1 star if possible *2023-05-12* A disgrace. **Developer response:** Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance. ## Most praised reviews (6 highest-rated) ### 5/5 — Moving towards online banking *2020-03-23* Well done PB! I have been waiting for them to update their mobile banking apps. Public bank use to have Red and white as their company color. This latest banking apps looks like other bank. Initially thought is a scam. Overall interface is by far better than earlier version. It is more responsive now. It takes time for me to get used to this new interface. Best of all, it supports facial recognition to login. All the standard feature for online banking is here. Well done! Better if to stick to the corporate color. It really confused me at first glance. Five starts are for the overall interface upgrade. Not using corporate color does not affect overall mobile banking experience. It affects confidence to the bank. ### 3/5 — Good Job *2020-03-03, version 2.1* Still need some improvement but overall it’s user friendly and easy to use with. ### 2/5 — Cannot save Favourite account for DuitNow *2024-07-06, version 2.76.0* I’m using the latest v2.76.0 of the app. Have tried several times selecting to save the favourite when I do fund transfer. It did not work. I had to use a web browser to login to add a favourite then it will appear in the app. Not great :( ### 2/5 — Too basic *2022-11-11, version 2.47.1* Not up to standard in terms of font size and platform usage. Can be improved so much more compared to other banks whose app looks so much better ### 2/5 — Unintuitive, outdated UI/UX *2022-06-01* Let’s not go to the usual “slow loading, unresponsive” matter everyone is already complaining. Why cannot load images from gallery to scan DuitNow QR? Why? Why? ### 2/5 — This application can be better. *2020-03-03, version 2.1* Hi Public Bank’s technicians, I am a big fan of your bank. You can try to check out the e-banking of ANZ. It’s brilliant and awesome! Cheers! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*