# PBTCare

> Mobile application for citizens to submit complaints to local authorities. (iPhone/iPad app by JABATAN DIGITAL NEGARA (JDN).)

- Source: https://appshunter.io/ios/app/pbtcare/id1072642588 (this page in markdown: same URL + `.md`)
- Developer: [JABATAN DIGITAL NEGARA (JDN)](https://appshunter.io/developer/1014898286)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 2.00/5 from 1 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 46 MB
- Languages: English
- Released: 2016-01-20
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pbtcare/id1072642588/reviews.md

## What is PBTCare?

Formerly known as i-Tegur. PBTCare Mobile application is a new innovation developed by the ministry to facilitate the public to make complaints to the local authorities (PBT) through mobile.

 The objectives of PBTCare

1. Establish rapport PBT and citizens by providing a user-friendly channel complaints in giving the best service to the people; and
2. Monitoring and more effective complaint management to top management PBT and KPKT through the same system resources and easily accessible.
 
The functions of PBTCare
1. Allow shipping posing a complaint with the mobile location;
2. Provide feedback to the complainant with a more responsive; and
3. To monitor the statistics of complaints by local authorities or through the dashboard JKT provided more efficiently.

## Key features

- Submit complaints with mobile location
- Receive responsive feedback
- Monitor complaint statistics
- User-friendly complaint channel
- Facilitates communication with local authorities

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/pbtcare/id1072642588/reviews.md

### 1/5 — Like the concept. App doesn’t work

*2018-12-24*

Doesn’t always work. Eg asks to take photo. I do. Says pick category of complaint- crashes/no options to pick so cant make a complaint

### 3/5 — I'd say not bad

*2016-04-24*

Simple and straight forward process, make things easier. Please allow the app to cater multiple image attachment, 1 photo is not sufficient to tell the entire story.

### 2/5 — Hmm Web Wrapper

*2016-01-22*

Not a native app..

## Frequently asked questions about PBTCare

### What is PBTCare used for?

PBTCare is a mobile application designed to help citizens easily submit complaints and feedback to their local authorities. It aims to improve communication and complaint management between the public and government bodies.

### Can I submit a complaint with my current location using PBTCare?

Yes, PBTCare allows you to submit a complaint and automatically include your mobile location. This helps authorities pinpoint the exact area of the issue you are reporting.

### How does PBTCare provide feedback to users?

The application is designed to provide more responsive feedback to complainants. You can expect updates and acknowledgments regarding your submitted complaints through the app.

### Does PBTCare have ads?

No, PBTCare does not contain advertisements. As a free application developed by the ministry, it focuses on providing a service without commercial interruptions.

### What devices are supported by PBTCare?

PBTCare is available on iPhone, iPad, and iPod devices. It is designed to be accessible on Apple's mobile operating system.

### How often is PBTCare updated?

The latest version of PBTCare is 5.0.4, last updated on July 30, 2025. Updates are released periodically to improve functionality and address any issues.

### What is the age rating for PBTCare?

PBTCare has an age rating of 4+. This indicates that the content is generally suitable for all ages, with minimal or no objectionable material.

### What was PBTCare previously known as?

PBTCare was formerly known as i-Tegur. This name change reflects its evolution and expanded capabilities in facilitating public complaints.

## Version history (last 5 releases)

### 5.0.5 — 2026-04-09

Mobile Apss Update

### 5.0.4 — 2025-07-30

Overview
This release introduces functional enhancements to the PBTCare mobile application aimed at improving flexibility in user input and ensuring better data compliance.
Key Enhancements
1. Image Upload Limit Enforcement
• 3MB per image label has been added to guide users during upload.
• Client-side validation now triggers a notification if the image size exceeds 3MB, preventing submission of oversized images.

2. Manual Location Selection
• Users are no longer restricted to current GPS location.
• Manual override option introduced, allowing users to select and submit alternate coordinates via the interface.
• Useful for reporting incidents or issues at different locations than the user's current physical location.

### 5.0.3 — 2025-01-25

The PBTCare Mobile Application has been updated with the following improvements:

- ​Rebranding of the i-Tegur name and logo to PBTCare
- Addition of a new category, namely "Nuisance"

### 5.0.2 — 2024-12-18

The PBTCare Mobile Application has been updated with the following improvements:

​Rebranding of the i-Tegur name and logo to PBTCare
Addition of a new category, namely "Nuisance"

### 5.0.1 — 2023-02-01

Performance improvements

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## More apps by JABATAN DIGITAL NEGARA (JDN)

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All apps by JABATAN DIGITAL NEGARA (JDN): https://appshunter.io/developer/1014898286

## Related topics

[pbtcare](https://appshunter.io/ios/topics/pbtcare) · [jkt](https://appshunter.io/ios/topics/jkt)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*