# PC Express — user reviews > 1,163 indexed App Store user reviews of PC Express by Loblaw Companies Limited, rated 4.70/5 from 1,633 ratings. - Source: https://appshunter.io/ios/app/pc-express/id1194066746/reviews - App overview in markdown: https://appshunter.io/ios/app/pc-express/id1194066746.md - Rating breakdown: 5★ 1,313 · 4★ 215 · 3★ 52 · 2★ 17 · 1★ 36 ## What do users think of PC Express? Overall sentiment: mixed **Pros** - 🚀 Convenient service - 🚀 Fast and easy to use - 👍 Great customer service - 👍 Well-organized app - 👍 Excellent delivery experience **Cons** - 🐛 Glitchy and buggy app - 🐛 Frequent crashes and loading issues - 🐛 Items disappearing from cart - 🐛 Inconsistent inventory and pricing - 🐛 Unreliable delivery and pickup **Commonly reported bugs** - App not loading or crashing on launch - Issues with adding/removing items from cart - Problems with selecting delivery timeslots - Inconsistent behavior when switching stores - Inability to use gift cards or promo codes **Most requested features** - Improve search functionality - Add more product details and photos - Allow editing of past orders - Integrate with Apple Pay and other payment options - Provide better communication on order status ## Newest reviews (15 of 1,163) ### 2/5 — Glitch! *2026-09-02, version 26.9.10* lots of glitches. Dropped my order twice. ### 2/5 — Slipping *2026-09-02, version 26.9.10* PC seems to be farming out their deliveries to a lower level of contractor now. If there’s an item that is inconvenient to carry/deliver, I have consistently been told that that it was out of stock. It was happening so much that o went and checked, twice. Both times the item was not out of stock. To add insult to injury, PC still hasn’t given us the ability to tip AFTER we have received the delivery. All in all, the service, which I used to tell all my friends about is a source of frustration for me now and ultimately, often so unreliable that it’s not useful. I can’t even count on not needing to go shop myself, on the same day as my delivery. ### 3/5 — This app is Awesome *2026-08-31, version 26.9.10* Great way to shop and easy to use! ### 2/5 — Flyer won’t load *2026-08-31, version 26.8.2* The flyer has not been loading for two weeks. ### 2/5 — Inconsistent *2026-08-30, version 26.8.2* The app is so inconsistent. We randomly get kicked out and have to sign back in. Sometimes we’ll need to randomly re-pick the store we’re purchasing from. Items disappear from the car without logic. When scrolling it’ll think I’ve clicked the “choose replacement” option for if it’s out of stock (but I’m literally just scrolling). When it works it’s been great. But the user experience is inconsistent at best. ### 4/5 — A couple hiccups *2026-08-30, version 26.8.2* I have an order from December that I picked up but can’t clear from my app. I started a ticket but received no response. Also, could you make the bags and boxes a feature that can be remembered so I don’t have to put in my 3 boxes every time? ### 4/5 — No tip *2026-08-30, version 26.8.2* I don't tip Amazon. why would I tip Loblaws? Stop defaulting to generous tips ### 3/5 — Just above tolerable *2026-08-29, version 26.8.2* This app and service sucks so badly and the only reason I use it is because of the in store prices. They are constantly low stock on everything, the subs often make no sense, almost every order they’ve missed or messed up something, the app glitches or doesn’t let you proceed to checkout… Website is beyond brutal and you go in loops signing in but it won’t let you proceed to check out. You are a bajillion dollar company, please pay a techy Highschool kid to fix your app and site. ### 2/5 — Constantly glitches *2026-08-29, version 26.8.2* This app constantly glitches, making online ordering a hassle & more time consuming than shopping in store. ### 3/5 — Weekly Flyer and Past Orders *2026-08-29, version 26.8.2* Have been unable to download the Weekly Flyer on my PC App for the last few weeks. I am also seeing past completed and fulfilled orders on my app scheduled for pick-up. ### 3/5 — Frustrating App *2026-08-29, version 26.8.2* The app is great when it works but for 2 weeks the flyers are not loading and it’s been so slow lately ### 3/5 — Weekly flyer not load *2026-08-28, version 26.8.2* Weekly Flyer does not load on the new version of the app. It just stuck on "please wait".... I tried to reinstall the app several times but still not working! ### 3/5 — PC Optimum App – Flyer Not Loading After Latest Update *2026-08-27, version 26.8.2* Since the latest update, the Deals section of the PC Optimum app has not been working properly. The Flyer section does not load, even though it appears to be loading. Instead, it only displays the message: “Please wait… we’re looking for this week’s flyer.” Please fix this issue. It was very convenient to be able to add items directly to the cart from the flyer, and I really miss this feature. ### 2/5 — Households can have two people *2026-08-27, version 26.8.2* For last three years tried telling these guys to allow the to be common for two people or more. Nope. One person only. So my wife orders, goes out, I try to login and have to wait for her to give the code. I call the cheap Center to find where our order is and my name is not the account holder duh. You can’t track delivery even though it is DoorDash here. The app ordering is great but the people developing seem to be running solo households. ### 2/5 — Flyer *2026-08-27, version 26.8.2* The flyer in the app isn’t working ## Most critical reviews (10 lowest-rated) ### 1/5 — The time slot booking function. *2026-09-03, version 26.9.10* Time slot booking function needs more reliability. Closing the app for 30 seconds should not forfeit my reserved time slot. Incredibly frustrating trying to reserve another spot while they’re rapidly be taking up by other customers, only because my reserved spot failed 20 minutes into my 1 hour reservation. Fix this please. ### 1/5 — The all is getting annoying *2026-09-02, version 26.9.10* This new version asks you to select your store every time you use the app and it is getting to a point that I don’t want to shop. Please remove that, if we need to change stores, do it at the check out or an open option without needing to do it all the time. ### 1/5 — Products don’t load *2026-09-02, version 26.9.10* Nothing loads once I select any store. Changed wifi networks, deleted the app and redownloaded. Absolute junk. Tried two weeks ago and had the same issue. Bye bye. ### 1/5 — Bad App *2026-08-31, version 26.9.10* This app is horrible ### 1/5 — As long as you don’t really need anything *2026-08-31, version 26.8.2* The app messes up a fair bit in that you can’t currently see the flyer on iPad or iPhone app (need to use browser). You often can’t see order after delivery until some time has passed. The system has had many issues when ordering brisket that the weights were heavier than system allotted for the pickers could not do check out due to dollar difference being higher - despite texting picker and telling them that was ok I wanted heavier anyways but they did not fulfill. It also stopped me from hitting order threshold on 40,000 optimum points that they offered me 15,000 despite being told after a customer service call I would get my order. Customer service is useless for pc express. This was all logged and they don’t care. Walmart orders much more accurate in my order. ### 1/5 — App needs improvement *2026-08-31, version 26.8.2* App is slow. Often shows things not in stock while the store shelves are full. ### 1/5 — Poor experience *2026-08-30, version 26.8.2* Day and night difference between Viola and PC Express app experience. Paid membership, still getting charged delivery fee +tax. Tip is asked upfront. None of that with viola. No item replacement issues as stock is uptodate. Pls refund the annual Membership Fee. Unpleasant experience. ### 1/5 — Latest update annoying *2026-08-27, version 26.8.2* With the last update I now always have to pick my store and the flyer doesn’t load. Frustrating ### 1/5 — No notification on an order placed for delivery that could not be fulfilled *2026-08-27, version 26.8.2* The customer service line could not help when I called. I paid a premium for a 2 hour window delivery. They could not find a driver to pick and drop off the groceries. After the time of delivery to be completed, I received a notification that there was a delay. No notification of the delay prior, if and when it could be delivered. Customer service only option was to cancel the order. If not he would need to send the request another department look into the issue and see if someone can be assigned to the order. 3 hours after the order was placed? Why is this not done during the process if no one picks up the order? Why do I need to call and micromanage what you are already charging me for and then charging me an additional premium for? Where is the customer service and common sense? This order was for a senior, who cannot shop. If you offer the service, then provide the service or else don’t offer it at all. ### 1/5 — Won’t work on older phones *2026-08-27, version 25.7.3* Loblaws denies access unless you have a phone capable of iOS 17😝 ## Most praised reviews (10 highest-rated) ### 5/5 — App is good *2026-09-03, version 26.9.10* The app is really good. But when we receive groceries, they do not give us fresh fruits and vegetables ### 5/5 — “Save for later” feature *2026-08-30, version 26.8.2* Love the app and the delivery service. Very handy! Would be nice to have a feature to “Save for later” though. I often see meals that I’d like to try so I add to cart. But before checking out I realize I have too many of these meals for 1 week so I remove some. Would be great to be able to move them to “Save for later” so that on my next delivery I could easily add them to cart without having to physically remember them all. Great app though! ### 5/5 — Love my Saturday delivery *2026-08-29, version 26.8.2* At the end of a busy work week I'm not really feeling like going to the grocery store the next day so I ordered my groceries for delivery before noon on Saturday. Saves me a trip always quality items. Makes my Saturday a happy day. ### 5/5 — Can’t load the flyer! *2026-08-27, version 26.8.2* I love the app but I can’t see the flyer. It’s been a few weeks. ### 5/5 — Pc express *2026-08-27, version 26.8.2* Great ### 5/5 — Great Experience *2026-08-24, version 26.8.2* Very good app. No brainer ### 5/5 — Flyers not showing *2026-08-24, version 26.8.2* I loved this app but lately it has been having glitches pulling up the flyers ### 5/5 — easy to order *2026-08-24, version 26.8.2* the prices are great and it’s easy to order ### 5/5 — Great app. Great service! *2026-08-23, version 26.8.2* Love the app. Love the service. Saves my family time we spend having fun instead of shopping for groceries. ### 5/5 — Great Staff, Convenient for The Disabled Shopper *2026-08-22, version 26.8.2* Since coming down with mobility issues, I’ve always found the staff at the Bay Roberts, Newfoundland, location, helpful, responsive, and focused on my brother’s and my shopping needs. Angela, Emily, Jenna, Judy, Shae-Lynn and Wendy - and all the PC Express Staff - ensure every attempt is made to help fill our order completely and timely. Their communication is prompt and helpful in making purchases every week. Please ensure they are rewarded for their service! Thanks so much Ladies! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*