# pCloud - Cloud Storage — user reviews > 804 indexed App Store user reviews of pCloud by PCLOUD LTD, rated 4.70/5 from 8,003 ratings. - Source: https://appshunter.io/ios/app/pcloud-cloud-storage/id692002098/reviews - App overview in markdown: https://appshunter.io/ios/app/pcloud-cloud-storage/id692002098.md - Rating breakdown: 5★ 6,702 · 4★ 667 · 3★ 228 · 2★ 108 · 1★ 298 ## What do users think of pCloud? Overall sentiment: positive **Pros** - 🚀 Fast uploads and downloads - 🔒 Secure and encrypted storage - 👍 Convenient app integration across devices - 💰 Affordable lifetime plans - 📂 Flexible file organization **Cons** - 🐛 Unreliable auto-upload feature - 🔍 Lacking advanced search and organization tools - 🔇 Subpar media player functionality - 🔒 Encryption features behind paywall - 🤔 Confusing free storage limits **Commonly reported bugs** - Frequent app crashes and freezes - Inconsistent file syncing across devices - Issues with downloading and sharing files - Missing metadata and HEIC file support **Most requested features** - Improved photo/video management and viewing - Background sync and auto-upload - Sorting and filtering options for files - Built-in text editor and note-taking - Gapless audio playback ## Newest reviews (16 of 804) ### 2/5 — Cannot login on iPhone *2026-08-13, version 4.1.2* The security features are lacking. I cannot login in my iPhone. It doesn’t email the verification code needed to login. ### 2/5 — Needs Facial recognition *2026-08-10, version 4.1.2* Strictly a storage app, no facial recognition so not easy to find certain photos if you need ### 4/5 — Service works good *2026-07-28, version 4.1.1* App periodically changes and does annoying things, but it’s working good now and I’ve been very pleased with the overall service. ### 2/5 — Slow video streaming *2026-07-27, version 4.1.0* Super slow ### 4/5 — Video quality *2026-07-20, version 4.1.0* The picture quality is good, but the video quality is okay. For some reason, the lighting changes compared to the original ### 3/5 — Dann bleibt nur der Wechsel zu Proton *2026-07-19* Seit ein paar Jahren bin ich Nutzer, auch zahlender Nutzer und froh, keinen Einmalkauf genommen zu haben. Den auf dem iPhone und im Web läuft Pcloud meist gut, aber auf dem Mac (neueste Software) habe ich seit über 6 Monaten das Problem, dass dort sobald ich im Finder nur einen Ordner umbenenne oder entferne, sowohl der pCloud Client hängt und damit meinen ganzen Mac in die Knie zwingt. Immer und immer wieder. Denn sobald sich der Finder eines Macs aufhängt ist es vorbei, nur noch ein Neustart hilft, wenn überhaupt. Zweitens muss für jedes Update das Programm neu installiert und Festplattenzugriff gewährt werden = Neustart des Systems. Verstehe ich bis heute nicht, warum es nicht einfach ein Update wie bei jedem anderen Programm ist. Und da mich pCloud nun mehrmals enttäuscht und Frust auslöst wenn man drauf angewiesen ist, bin ich nun überglücklich, alles auf Proton zu übertragen, wo standardmäßig ohne Zusatzkosten E2E verschlüsselt ist mit kostenlosem VPN usw.. ### 3/5 — Updates *2026-07-17, version 4.1.0* Doesn’t save where you left anymore. I.e. I have a custom folder and when I closed app and opened it back up, I was brought back to where I closed it. Now it’s just defaults to the home page so-to-speak. The site will say not secure when I’m on my hotspot so I don’t know what the issue is there. ### 2/5 — It’s good, but… *2026-07-09, version 4.1.0* It takes FOREVER to load a simple 30 second video! A lot of my pics take a long time to load too. I’d look elsewhere if you’re choosing to store pics and vids. Also, it’s impossible to move pics btw folders. It used to work, but not now. All you get is a damn pop up asking you to ‘overwrite’, ‘overwrite all’ or ‘skip’. You choose one, but then it does nothing!!!! It’s so annoying. Why make it so hard? Now I’m forced to save each individual pic to the camera roll, then upload them to the folder I want. How analog and out of date is that? ### 3/5 — Capacity is fine but it take too long to move stuff *2026-07-06, version 4.0.5* Capacity is fine but it take too long to move stuff ### 4/5 — 買い切りなのがgood *2026-06-30* 今までGoogleDriveやAmazon Photoなどの無料枠を使ってきたが、改悪などでデータが色んなところにバラけるようになったので思い切ってこちらの10TBを購入。NASも考えたが地震や災害の多い日本でのリスクを考えて却下した。 改善点はちらほらあるものの概ね満足している。あとは会社の発展で元がとれるのを祈るばかり。 改善点としては、 ・iPhoneからのダウンロードやアップロードをバックグラウンド上でできるようにしてほしい。 ・写真1枚5mbの写真を4枚ダウンロードしようとするだけで1.2分かかるのは勘弁してほしい。 ・写真の表示をフォルダごとに選べるようにしてほしい。 ### 5/5 — Best cloud app *2026-06-26, version 4.0.5* Really nice app, easy to use. 10/10 ### 5/5 — A good cloud storage service *2026-06-25, version 4.0.5* I really like the fact that they offer lifetime membership. ### 5/5 — Em constante evolução *2026-06-24* Cada dia melhor, ótimo custo! Só falta o reconhecimento facial para ajudar a pesquisar fotos! ### 5/5 — Memories *2026-06-23, version 4.0.5* So far amazing collection of memories ### 5/5 — Uploading *2026-06-21, version 4.0.5* It’s the best app but there is one problem I couldn’t find a solution for it, when I send more than one file ( photos ) to the app from Lightroom or any other app it just take the first one, I tried to link it to the ( files app ) in iPad to create folders there which was a good solution at beginning but later it get hang or stop uploading some of the photos for unknown reason, we need to have a solution for receiving number of files in the same time. Currently I’m sending photos from Lightroom one by one which is taking long time. ### 5/5 — Review *2026-06-21, version 4.0.5* Access to family members for grandfathered plan could be valuable. ## Most critical reviews (10 lowest-rated) ### 1/5 — Support not responsive *2026-08-10* Hard to cancel **Developer response:** We are sorry for any confusion! If you subscribed through your iOS device, you can easily cancel your pCloud subscription by going to your device's Settings > Apple ID / iTunes Account > Subscriptions > pCloud. If you need further assistance, please feel free to reach out to us at support@pcloud.com! ### 1/5 — Abysmal *2026-07-30, version 4.1.0* Waste of my time. Every time I try to login it takes me literally hours. They send a code by email and the code expires before I even receive the email, and so it goes on ad infinitum. It’s the same on every device. I’m sure some of their security people are having a laugh at my expense, but I will have the last laugh by binning this lousy company. ### 1/5 — Year subscription *2026-07-08, version 4.0.5* Paid $149.99 for a years subscription in April and have been charged monthly on top of this. Have only been refunded for one month. I have had to cancel the account so I don’t get charged monthly and have lost the years subscription. I will use Google photos. ### 1/5 — iPhone app fails to allow login with SMS code *2026-07-06, version 4.0.5* After repeated attempts to login with an SMS code, it rejects all codes, even though they are correct. Unable to test the app. ### 1/5 — Minha conta Lifetime de 2023 sumiu. *2026-06-17* Fiz minha conta LIFETIME de 500gb em 2023, e agora em julho de 2026 recebi a informação que minha conta voltou a ser básica. Estou com medo de perder todos os arquivos salvos nesses 3 anos. Não consigo visualizar nenhum meio de contato técnico para resolver meu problema. ### 1/5 — Not intuitive *2026-06-11, version 4.0.5* I have been trying to change folder where my phone backup will be stored. It doesn’t allow me to do so. How do you design an app like that. ### 1/5 — Beware of double billing and nonexistent customer service *2026-05-29, version 4.0.3* Upgraded to the 2 TB plan. Even after upgrading, pCloud continued charging me for the original service, as well. Support would take days to respond. Had to go through my bank to get the refund. The service itself is below par. The app is full of freezes and other fun issues. Awful company. ### 1/5 — Good storage. Easily accessible *2026-05-19, version 4.0.3* I have been enjoying pCloud all this while. It’s very easy to access from your phone & easy to upload. I liked it so much a few years ago I upgraded to 500GB. Since I mostly have word / pdf documents naturally it doesn’t take up a lot of space. Until about 2 weeks ago I suddenly get a notification to say I have reached my space limit when d night before I still had hundreds of free GB space. Have contacted pCloud many times but the problem remains the same. Now I can’t update my documents because suddenly I “have no space” ### 1/5 — Ограничения на скачивания *2026-05-12, version 4.0.2* Ограничения на скачивание ### 1/5 — Annoying *2026-05-10, version 4.0.2* For awhile now the app always opens to “Home” tab instead of “Files” where I always want to be and there’s no setting to change that default. It didn’t used to be that way. Nice job “fixing” what wasn’t broken. ## Most praised reviews (10 highest-rated) ### 5/5 — Au top *2026-08-12* Vraiment un très bon cloud et le paiement à vie au top. Sur l’appli iPhone il y a une fonction pour libérer de l’espace sur le téléphone mais il manque une option « tout désélectionner » pour pouvoir sélectionner seulement quelques photos. C’est un détail car j’aime bien garder quelques photos sur mon téléphone car la recherche n’est pas toujours simple sur pCloud car ce n’est pas un cloud dédié aux photos. ### 5/5 — Impeccable. *2026-08-09, version 4.1.2* My phone has finally been able to breathe after such a long period of lag, and other issues. I wish you all the best. ### 5/5 — The Best App & Storage Service *2026-07-22, version 4.1.0* I have been using pCloud for over 4 years and it’s probably one of the best I used. ### 5/5 — Works well *2026-07-19, version 4.1.0* This app has improved a lot in the last couple of years. It’s reliable fast and easy to use. ### 5/5 — My favorite storage *2026-07-11, version 4.1.0* As a 16 year-old, I’ve been able to store all my photos and videos. Using this cloud storage I’ve been able to download my Files in my music. This cloud storage has been my favorite than the other cloud storage I have used or paid for. And I also like the privacy. ### 5/5 — Love it *2026-07-05, version 4.0.5* Does everything you could want. ### 5/5 — Un produit tellement utile *2026-07-05, version 4.0.5* Ça fonctionne comme un charme ### 5/5 — Dr Lau *2026-07-03, version 4.0.5* I bought the life time package more than 5 years ago, it’s been FATASTIC. Easy access especially when I’m travelling, needing urgent documents. All expenditures tax related and I can categorise it using many subfolders. It’s a life changer for me. Oh not to mention nostalgic videos of family ### 5/5 — Great Cloud Storage *2026-06-29, version 4.0.5* Really simple to use cross all my devices. Great product👍🏼 ### 5/5 — The best service for Cloud *2026-06-26, version 4.0.5* This is the best service in my experience. It proves encryption when needed and stable upload speeds --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*