# PDF Scanner App: TapScanner — user reviews

> 1,397 indexed App Store user reviews of PDF Scanner App by SMART MEDIA INTERNET MARKETING LTD, rated 4.70/5 from 26,562 ratings.

- Source: https://appshunter.io/ios/app/pdf-scanner-app-tapscanner/id1382564905/reviews
- App overview in markdown: https://appshunter.io/ios/app/pdf-scanner-app-tapscanner/id1382564905.md
- Rating breakdown: 5★ 22,398 · 4★ 1,920 · 3★ 789 · 2★ 362 · 1★ 1,093

## What do users think of PDF Scanner App?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 👍 User-friendly
- 🚀 Convenient scanning
- 👍 Great features
- 👍 Intuitive navigation
- 🚀 Efficient scanning
- 👍 Excellent app

**Cons**

- 🔒 Expensive subscription
- 🐛 Buggy app
- 🔒 Difficult to cancel subscription
- 🐛 Unreliable scanning
- 🐛 Mixes up pages
- 🐛 Crashes frequently
- 🐛 Glitchy performance

**Commonly reported bugs**

- App crashes during scanning
- Subscription issues
- Unable to save scans properly
- Compatibility problems with new devices

**Most requested features**

- Option to reorder pages
- Ability to cancel subscription easily
- Support for older devices
- Improved customer service

## Newest reviews (10 of 1,397)

### 3/5 — First timer

*2026-06-22, version 4.74.0*

This is my first time using it and the fellow who received my pdf only took in three of twenty one pages. I do not know if it is something on their end or mine especially since I am a first timer with this app.

### 1/5 — Scam

*2026-04-04, version 4.70.0*

I’m trying to cancel my free trial so that I don’t get charged. I’ve emailed the company two times and haven’t heard back. Apparently, you can delete your account but you have to have a password. I signed up with my Google account and that password isn’t being recognized. There’s no option to reset the password. This is a scam and I will report to the bbb if I get charged for this.

### 5/5 — Sehr gut

*2026-03-02*

Zuverlässig

**Developer response:** Thank you for your kind review!

### 1/5 — Abo-Falle

*2026-02-27*

Na klar 6,99€ pro Woche 😳🙄 - vielleicht vergisst man es ja - Nein Danke

**Developer response:** We apologize for any confusion. Our subscription details are clearly outlined. Please contact support for assistance.

### 1/5 — Don’t Get

*2026-02-24, version 4.67.0*

Pretty much a joke of an app. You can’t do anything without paying. It’ll make you a nice scan of a document and then paywall you to be able to do anything without paying it. Bait and switch, not sure why you wouldn’t just make the app cost money if you know you won’t let people use it for free. Pretty frustrating.

### 1/5 — Auto charge

*2026-02-21, version 4.67.0*

It said in app purchases but started charging once opened.

### 2/5 — Subscription cancel

*2026-02-16, version 4.67.0*

How am I supposed to cancel the subscription

### 1/5 — Rubbish

*2026-02-14, version 4.67.0*

Very limited sharing option . Useless

### 5/5 — Good

*2026-02-02, version 4.66.0*

No complaints for now workout very well

### 1/5 — 软件扣费联系不到软件方

*2026-01-30*

邮件发了也不回复，电话也打不通，现在需要回复

**Developer response:** We apologize for the inconvenience. Please try contacting us again, and we'll assist you promptly.

## Most critical reviews (10 lowest-rated)

### 1/5 — Grottenschlecht

*2026-07-14*

Ich wollte mehrere Fotos in ein mehrseitiges PDF umwandeln. Also echt simpel. Nur waren die Fotos Seiten aus einer Zeitschrift, die Text sowie Fotos enthielten. Anstatt stumpf wie seit Jahrzehnten schon möglich einfach die Fotos in ein pdf umzuwandeln, versuchte die schlecht gemachte KI hier die Fotos zu extrahieren und auf separate Seiten zu drucken und somit war das restliche Foto kaum noch zu erkennbar und Inhalte fehlten komplett. Taugt nichts

**Developer response:** Hi Tine, I'm sorry to hear about your experience. Your feedback is valuable, and we’re constantly working to improve. If you reconsider, a higher rating would be appreciated!

### 1/5 — Fraud scanner app

*2026-07-08, version 4.75.0*

The app never says you will have a cost until you have scanned your documents and at the end it says the trial is free but in about a week you will be charged and you must accept that to get your scanned documents.

### 1/5 — 未成年的意外消费，希望尽快处理

*2026-07-06*

已经联系过苹果没有办法进一步处理，未成年小孩不小心点了免费试用，不知道会订阅扣费导致一直被扣费总共两千多，这个软件一直没有打开过，从未使用过软件提供的服务，国家对于未成年人消费也是非常重视的，希望贵司针对于未成年人消费的问题尽快处理。未成年的意外消费希望尽快恢复

**Developer response:** We're sorry for the trouble. Please contact our support team directly to discuss a refund for the unintended charges.

### 1/5 — Very poor experience

*2026-07-01*

Quality is really poor edited filters make the document unreadable. Also, trial period is also charged 599 the app has no option to discontinue the service if you are not happy. I phone users please stick to preview app that’s free and 10x better

**Developer response:** Hi Poonam, I'm sorry for your poor experience. We're working on filter quality. Please contact support for help with charges. If satisfied later, consider updating your rating.

### 1/5 — Te dan prueba de 6 días y te cobran $35

*2026-06-11, version 4.74.0*

Puse los 6 días de prueba y me cobraron el mes completo empiezan a cobrar desde el día 1 ni siquiera la use cuando la cancele no reembolsaron mi dinero
No caigan en este engaño

### 1/5 — Impossible to cancel sub

*2026-06-09, version 4.74.0*

They have purposefully made it impossible to work out how to cancel your subscription

### 1/5 — 大家千万别相信这个软件，半夜两三点来扣费，

*2026-05-27*

还没有短信提前通知，扣我几千块钱，都没有使用记录还不全额退款

**Developer response:** We're sorry for the unexpected charges. Please contact us so we can review and assist with a possible refund.

### 1/5 — Asking money for every scan

*2026-05-12, version 4.72.0*

Total scam. Asking money and weekly payment to let us export the scanned documents or send them somewhere else

### 1/5 — Subscription

*2026-04-25, version 4.71.0*

I signed up for a free trial of the app, and I cancelled my subscription within the 7 day free trial because for my job it wasn’t working as I had originally intended. Instead they still charged me for the subscription although I cancelled within the window. Be careful if this happens to you !

### 1/5 — Canceled

*2026-04-23, version 4.71.0*

I have canceled this PDF scanner multiple times and it’s still pulling out of my account every week!!!!!!

## Most praised reviews (10 highest-rated)

### 5/5 — For all things good for all things

*2026-08-11, version 4.75.0*

Amazing who I should’ve had this a long time ago thought of this?

### 5/5 — Top

*2026-08-10*

Top

### 5/5 — You guys are amazing

*2026-08-06, version 4.75.0*

The only scanner that seems to be free on Apple Store…..you guys are amazing ❤️

### 5/5 — Funcional y Necesaria

*2026-06-26, version 4.74.0*

Gracias a esta app he podido convertir mis documentos de manera facil y rapida. Su interfaz es amigable y se comprende rapidamente. Sin duda la recomiendo. Yo pago la suscripción y me es mas facil tener acceso a mejoras y herramientas.

### 5/5 — 一周内免费

*2026-06-24*

好好好👍

**Developer response:** Thanks! We're glad you're happy with the app.

### 5/5 — It’s great

*2026-06-19, version 4.74.0*

It’s really good

### 5/5 — Muito bom !

*2026-05-17*

Ótimo aplicativo!

**Developer response:** Thank you for your great review, Michael! We're glad you enjoy the app.

### 5/5 — Very useful

*2026-05-09, version 4.72.0*

The best

### 5/5 — Recomedada

*2026-04-12, version 4.71.0*

Excelente herramienta, muy fácil de usar…

### 5/5 — Óbito

*2026-03-10*

Ótimo

**Developer response:** Thank you, Jailton! We're glad you're enjoying the app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*