# PDF Scanner Document Converter — user reviews > 47 indexed App Store user reviews of PDF Scanner Document Converter by 兰 陈, rated 4.50/5 from 532 ratings. - Source: https://appshunter.io/ios/app/pdf-scanner-document-converter/id1455198783/reviews - App overview in markdown: https://appshunter.io/ios/app/pdf-scanner-document-converter/id1455198783.md - Rating breakdown: 5★ 438 · 4★ 29 · 3★ 17 · 2★ 9 · 1★ 39 ## What do users think of PDF Scanner Document Converter? Overall sentiment: negative **Pros** - 👍 Easy to use and intuitive interface - 📄 Converts photos to PDF documents effectively - 💼 Useful for business and professional needs - 📧 Allows emailing and faxing scanned documents - 📁 Keeps PDF file sizes small - ⭐ Outperforms competing scanner apps **Cons** - 💳 Aggressive subscription billing practices - ❌ Difficult or impossible to cancel subscription - 🐛 App crashes frequently - 📸 Poor scan quality and accuracy - 🚫 No free trial without payment method - 💰 Unexpected charges after trial period - 😤 Unresponsive customer service - ⚠️ Incompatible with older devices (iPhone 5S) - 🔧 Scanning functionality not working properly - 📧 Email delivery of files unreliable **Commonly reported bugs** - App crashes on launch - Scan quality is unreadable - App keeps asking to sign up despite active account - Files not emailing properly - Incompatibility with iPhone 5S - Scanning fails to process documents **Most requested features** - Easy in-app cancellation option - Color scan option - Genuine free trial without credit card requirement - Better customer support channels ## Newest reviews (19 of 47) ### 1/5 — Perca de tempo *2020-08-25* Fica só insistindo pro caba ser premium, e atrapalhando no envio. Paia ### 1/5 — Junk *2020-08-01* Junk ### 1/5 — Péssimo custo Benefício *2020-07-26* Resolução deixa a desejar e preço exorbitante ### 2/5 — Difícil de centralizar *2020-07-08* Não gostei ### 1/5 — Scan quality is terrible *2020-07-07* Can access app easily once trial is started to cancel ### 1/5 — Cobrando mesmo cancelando o serviço *2020-03-08* Aplicativo comprado mas mesmo cancelando e pedindo o reembolso, segue cobrando a assinatura ### 1/5 — Suscribed by mistake - Must pay monthly *2020-01-30* I wanted to install this apps and just try it, but I had the surprise to be charged monthly. Still try to cancel that. ### 2/5 — Not satisfied *2020-01-09, version 1.4.0* Colour is missing ### 1/5 — Useless app *2019-12-22* Very bad result ### 1/5 — Can’t get trail without payment ???? *2019-12-13* No trail without payment 😔 ### 1/5 — Cancel *2019-12-10* There’s no way to cancel in the app... why?! ### 1/5 — Good earning with bad app *2019-12-08* Cheaters. I installed, tried and removed an app. One month later I noticed that $9 are missing from my account. App was added to subscription list. Good way to earn money. ### 1/5 — Not good *2019-12-06* Not good ### 1/5 — Mika dnc *2019-11-19* Bdjfhf ### 2/5 — How can I cancel this app? *2019-10-25* I want to cancel this app ### 1/5 — Bad *2019-10-04* Really bad scanning app I ever used ### 1/5 — Not worth your time *2019-10-02* Not able to scan a simple black and white form. ### 1/5 — Ripped off *2019-09-19* Signed up for a 7 day free trial, was automatically charged the yearly fee and $60 was taken from my account. Now it’s saying it never charged me and I don’t have an account! So incredibly annoyed and will never use. Can’t even provide feedback because it doesn’t recognise a mail service ### 2/5 — No use *2019-09-18* Scan was unreadable at the other end. I won’t be keeping it ## Most critical reviews (10 lowest-rated) ### 1/5 — Fail *2024-10-13, version 1.6.0* Stürzt beim Versuch das Bild zu bearbeiten immer ab. Nicht zu gebrauchen. ### 1/5 — Unable to run on 5S. *2024-09-27* When I open it, it immediately crashes. **Developer response:** We apologize that your experience did not meet your expectations. Your feedback is very important to us, and we would like to help address any problems. Please contact freenetvpn.net@gmail.com with more details so we can assist you. Best regards, The Customer Support Team ### 1/5 — Scan Master (scam) *2023-02-16* Impossible to cancel subscription **Developer response:** Thank you for your feedback. We’re sorry that your experience wasn’t ideal. We take issues seriously and want to help resolve them. Please email freenetvpn.net@gmail.com with more information so we can assist you effectively. Best regards, The Customer Support Team ### 1/5 — Fail *2022-05-06* Absolute rubbish **Developer response:** We regret that your experience didn’t meet your expectations. Your feedback helps us improve, and we’d like to assist with any issues you encountered. Please contact freenetvpn.net@gmail.com with details so we can provide support. Best regards, The Customer Support Team ### 1/5 — Cannot reach you as your page won’t open. Very unhappy! *2022-01-07* Very unhappy **Developer response:** We’re truly sorry to hear about the trouble you experienced. We take all feedback seriously and want to help resolve any issues. Please send more details to freenetvpn.net@gmail.com so we can assist you promptly. Best regards, The Customer Support Team ### 1/5 — This app is bull**** *2021-10-01* Deleted it from my phone a year ago and asked for my subscription to be removed and suddenly a year after I get charged 93$ **Developer response:** We regret that your experience was not satisfactory. We take every piece of feedback seriously and want to help resolve any issues you’re facing. Kindly reach out to freenetvpn.net@gmail.com with more information so we can provide assistance. Best regards, The Customer Support Team ### 1/5 — VORSICHT NICHT KOSTENLOS!!! *2021-09-25, version 1.4.0* Die App fügt den scans in der Free Verwion Wasserzeichen hinzu, dann lieber mal die App „Scanner“ ausprobieren, die ist kostenlos. ### 1/5 — Poor customer service *2021-09-09* I have had this app for quite some time now, but like many others lately it has been more of a headache than anything. At first would not scan, kept asking me to sign up when i had the account for a long time and payments are always done automatically. Sent a help request but no one responded. Or it does not email my files neither, guess it is time to pay for something that works. **Developer response:** We apologize that your experience did not meet your expectations. Your feedback is very important to us, and we would like to help address any problems. Please contact freenetvpn.net@gmail.com with more details so we can assist you. Best regards, The Customer Support Team ### 1/5 — Charged for free trial *2020-11-27* Title says it. I got a 7 day free trial and they charged my card immediately for a month’s subscription. **Developer response:** We’re sorry to hear that your experience did not meet your expectations. We take every feedback seriously and would like the chance to help resolve any issues you faced. Please contact freenetvpn.net@gmail.com with more details so we can assist you. Best regards, The Customer Support Team ### 1/5 — Eu não quis adquirir *2020-11-05* Não quis adquirir e entrou como aceito. Era para fazer um teste e já deu como se eu já tivesse adquirido o produto . Quero e peço que me descadastrarem. Art. Carla Modenesi **Developer response:** Obrigado por compartilhar seu feedback. Pedimos desculpas por sua experiência não ter sido ideal. Levamos todas as questões a sério e gostaríamos de ajudar. Por favor, envie mais detalhes para freenetvpn.net@gmail.com, para que possamos assisti-lo de forma rápida e eficaz. Atenciosamente, Equipe de Suporte do Scanner ## Most praised reviews (10 highest-rated) ### 5/5 — Súper !! *2019-09-12, version 1.4.0* Just take pic and it saves as off doc that allows u to email, fax, etc. Easy as 1, 2, 3. ### 5/5 — A total lifesaver!! *2019-09-12, version 1.4.0* Great easy product to use. ### 5/5 — Great Scanner!!! *2019-09-11, version 1.4.0* Good app. I like it very much ### 5/5 — Good product *2019-09-11* Thank you for making an app like this. It's so easy to use with school, and we didn't have to purchase a printer that had a scanner. Love it. ### 5/5 — Great *2019-09-11* Nice app ### 5/5 — Love it. *2019-09-11* This app works really good recently I had applied for a loan, had to fax certain papers but then I had no fax machine but then I was told about this app I tried it out and it worked so perfectly I really loved it,my papers went through I got qualifies. I strongly recommend this app to everyone out there. It works so good trust me. ### 5/5 — This app is a life-saver! *2019-09-11, version 1.4.0* Works so well, keeps the PDF file size small. Very useful ### 5/5 — Love this App!! *2019-09-11, version 1.4.0* Two thumbs up ### 5/5 — Excellent scanner *2019-09-11, version 1.4.0* Tried them all - genius scan, doc scan, and this one is the clear winner ### 5/5 — Exactly what I needed *2019-09-11, version 1.4.0* I love this one, very easy to use and works great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*