# PDF Scanner - Scanner — user reviews > 78 indexed App Store user reviews of PDF Scanner by Blue Twinkle, rated 4.60/5 from 263 ratings. - Source: https://appshunter.io/ios/app/pdf-scanner-scanner/id1576284137/reviews - App overview in markdown: https://appshunter.io/ios/app/pdf-scanner-scanner/id1576284137.md - Rating breakdown: 5★ 217 · 4★ 20 · 3★ 5 · 2★ 5 · 1★ 16 ## What do users think of PDF Scanner? Overall sentiment: negative **Pros** - ✨ Clean and accurate document scanning - ⚡ Fast and efficient operation - 👍 User-friendly interface - 📱 Seamless mobile experience - 🎯 Effective OCR functionality **Cons** - 💳 Deceptive free trial billing practices - ❌ Documents disappear or fail to save - 🚫 Difficult or impossible to cancel subscription - 📧 Email functionality broken or unreliable - ⚠️ Poor file format compatibility - 🔍 Confusing and unclear user interface - 💰 Expensive subscription pricing - 🐢 Slow performance and frequent crashes - 🎨 Poor scan quality and watermarks added - 🌐 Language barrier in instructions - 🔧 App doesn't work after purchase **Commonly reported bugs** - Documents not appearing in document section - Scanned files disappearing or getting lost - Immediate charging despite free trial claim - Cancel button non-functional in subscription settings - Unable to unsubscribe during trial period - Email feature crashes or fails to send - PDF files too large to send via email - App freezes on home screen - Restore purchases not working after iOS updates - Watermark automatically added to scans - App crashes when saving to PDF format **Most requested features** - Clear cancellation option within the app - Email subscription management from app settings - Better file format options (PDF, image, etc.) - Improved document organization and storage - Help or tutorial section for new users - Ability to remove watermarks - Better language support and localization - Restore purchases functionality after iOS updates ## Newest reviews (19 of 78) ### 2/5 — Bad app *2023-12-01* Very bad app **Developer response:** Hello! We are sorry for the inconvenience. What problems are you experiencing? If you don't mind please describe the problem in detail so that we could try to resolve it for you. Best regards ### 1/5 — Charged *2023-11-13* Got charged for free trials. I need my money **Developer response:** Hello! Sorry for the trouble. Unfortunately, we do not handle subscription or payment processing and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. We hope this has been helpful. ### 1/5 — IS THIS A SCAM? *2023-10-04* I downloaded the app trying to find a good scanner for documents for work. I don’t like it so I tried to cancel in my subscriptions list and the cancel button won’t cancel it. **Developer response:** Hello, and thanks for your comments. You can unsubscribe in a variety of ways. To unsubscribe, please click here: http://support.apple.com/en-us/HT202039. If the link doesn't work, please go to your device's Settings, click on your Apple ID, choose Subscriptions, then choose App to cancel the subscription. Kind regards ### 1/5 — Charged before the end of free trial *2023-09-25* Do not take the free trial unless you’re sure you want the premium. I cancelled the day before the end and they had already charged me. **Developer response:** Hello. We are sorry for the inconvenience. Per Apple's policy, payment will be charged to your iTunes account upon confirmation of purchase. Subscriptions will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current term. Unfortunately, we do not handle subscription payments or payment processing and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. We hope this has been helpful. ### 1/5 — Not worth it *2023-09-22* Not worth the 3 day free trial. Not even close to user friendly. **Developer response:** Hello! Thank you for your time in reviewing our app. We apologize for your dissatisfaction with our app. Please share any comments you have on how we may improve and enhance your user experience with us. We are constantly working to improve our app in order to give you with the best experience possible. ### 2/5 — Keeps charging me after it says free trail. *2023-09-22* Keep getting charged for the free trial. Also n it as simple to use as it once was. **Developer response:** Hello! Thank you for the inconvenience. If you are a first-user, we offer some options of 3-day for a free trial, and there will be no charge unless you cancel the trial after 2 days. You can cancel your subscription by yourself at the Apple ID page.If you have any questions which need our support, please feel free to let us know, we will optimize it. ### 1/5 — Unable to email *2023-08-18* This app was very hard to use and you are unable to email as the feature didn’t work… wasn’t even able to submit (send) the review! **Developer response:** Hello, we apologize for the inconvenience. To send an email, first of all, you need to log in your email address in Apple device-Mail, please make sure that you have logged in your email address in Mail function, please feel free to contact us if you have any questions. Kind regards ### 1/5 — Nul *2023-07-27* L’application la plus inefficace que j’ai eu à date😞 **Developer response:** Bonjour, merci de télécharger notre application. Nous sommes désolés pour les ennuis et nous vous remercions beaucoup de nous avoir fait remarquer ce problème. Nous allons nous pencher sur la question et vous souhaitons une bonne journée. ### 1/5 — Awful *2023-06-21* Did they actually try it? It’s awful app, took me forever take 1 page and never happened to do the 2nd 1. 🤦‍♀️ garbage **Developer response:** Hi there! We are sorry for the inconvenience. Please share a detailed description of the issue, screenshots, or do screen recording at bluetwinkleapp@gmail.com so that we can optimize it. Thank you in advance. Best regards ### 3/5 — Adding email *2023-06-18* Where can I add my email? **Developer response:** Hi there! Please check the Mail app on your phone or iPad, Scanner app's mail follows your Mail app in your device. Kind regards ### 1/5 — Bait and Switch *2023-06-14* Advertise for free but you are locked in after 3 days and will be charged! **Developer response:** Hello there! Sorry for hear that, users can use the app's basic functions for free without ads, or subscribe to premium features. You may have tried to subscribe to the free trial of premium version. If you cancel it during the trial period, it will not deduct the fee. An interface will be popped up to tell the price and plan before confirming the purchase. If you've subscribed, please refer to link to unsubscribe: http://support.apple.com/en-us/HT202039. After cancellation, you can click the link to initiate the refund: https://support.apple.com/en-us/HT204084. ### 1/5 — Worst app *2023-05-25* This is the worst app I’ve ever downloaded 10 pages and it kicks you out and you have to start over. I started over three times would rate it zero stars. **Developer response:** Hi! We are really sorry about your experience. If it is convenient, could you send us the screen recording of the operation process of the problem, record the problem, and tell us the problem in the email? With your support, we will fix errors faster. Email: bluetwinkleapp@gmail.com. Thank you very much. ### 1/5 — Cancel *2023-05-09* I cant cancel my subscription **Developer response:** Hello! If you want to cancel the subscription, please go to Settings on your device > click the Apple ID icon > Subscriptions. You can find the subscription and cancel it there. Please cancel your subscription by visiting http://support.apple.com/en-us/HT202039. Kind regards ### 3/5 — Scanner review *2023-04-22* Only. Complaint is that after I downloaded the app I was informed that I would be charged $52/month after day 3. Also could not unsubscribe right away. **Developer response:** Hi there! To cancel your subscription, please click the Settings on your phone/iPad > click your Apple ID icon > click Subscriptions. You able to find the subscription and cancel it at anytime. Kind regards ### 1/5 — Cant cancel subscription *2023-03-28, version 1.13.0* Such a scam no cancelleation ### 1/5 — Nur mit guten Kenntnissen der englischen Sprache zu handhaben. *2023-02-08* Für die englischen Anweisungen sind gehobene Kenntnisse erforderlich. **Developer response:** Danke für die Bemerkung. Bitte geben Sie Ihre Vorschläge jederzeit unter bluesockapp@gmail.com frei. Wir werden diese Vorschläge in zukünftigen Anwendungsaktualisierungen berücksichtigen. ### 1/5 — Use of app *2022-12-30, version 1.13.0* I cannot figure this thing out , a free download app works better than this one ### 2/5 — Can’t get it to work *2022-12-15, version 1.13.0* Can review because it didn’t work ### 1/5 — Scam! *2022-11-30* Instantly charges you the 60$ **Developer response:** Hello! We would like to apologize for your negative experience with us. If the first-time users choose to subscribe for a year, we offer some options of 3-day for a free trial, and there will be no charge unless you cancel the trial after 2 days. If you have deducted, please contact Apple for help. If you have more questions please write to bluetwinkleapp@gmail.com. Kind regards. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing *2025-01-28* Documents do not appear I. Document section ### 1/5 — One 3rd attempt gave up *2024-07-27* Took scans of an 8 page document and it lost it three times. Signed up for a 3 day trial to renew, but it just does not work and I am giving up. It used to work well in the past. **Developer response:** Dear BellH2025, we're sorry to hear about the issues you've been experiencing with our app. We understand how frustrating it can be to lose your scans. Our team is constantly working on improving the app and we appreciate your feedback. Please ensure you're using the latest version of the app, and if the problem persists, do not hesitate to contact our support team for further assistance. Thank you for your patience. ### 1/5 — Charged after free trial *2024-07-26* The app charged me after I clicked free trial. It said I was going to be given a 3 day free trial and that I can cancel at any time, but after clicking that I noticed a charge on my credit card immediately. **Developer response:** Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards. ### 1/5 — All fake *2024-06-18* Doesn’t let you save the documents even after purchasing. Files don’t show **Developer response:** Hello k tushi, we apologize for the inconvenience you're facing. Please ensure you're using the latest version of the app and try restarting your device. If the issue persists, please reach out to our support team for further assistance. We appreciate your understanding and patience ### 1/5 — Scam *2024-04-17* I downloaded this app and it stated I would receive a 3 day free trial to try the scanner app. I was charged over 60 dollars right away. This is fake marketing and is actually stealing. Very upset I am out 60 dollars for an app I didn’t even get to use. Have not received a refund, an apology, or anything. Avoid and do not download!!! **Developer response:** Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards. ### 1/5 — Do not purchase. *2024-04-14* Free trial they still charge you even if you unsubscribe 5 minutes later. The quality of the scan was not good and now they have charged me even though I unsubscribes less then 10 minutes later! **Developer response:** Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards. ### 1/5 — Where are the scanned photos stored??? *2024-02-09* This is not user friendly at all for an app that is $52 a year. **Developer response:** Hello, thank you for your comments. After scanning, you can save the photos to your phone or device using the image button, or share them through the share button. We understand that our pricing model may not be suitable for everyone, but it is necessary to sustain the efficient development of our app. If you have any specific issues or suggestions, we would love to hear them. Your feedback is crucial in helping us improve. Thank you. ### 1/5 — Beware Scam *2023-11-30* This app has two buttons one that says Try Free and Subscribe and one that has a buy option. When I hit try free and subscribe, it charged me almost $60. They tell you to apply to get a refund from Apple. But Apple won’t honour the refund. Beware! It’s a scam. They will reply to this review with very pleasant ‘oh please make it apples problem and not ours’ rhetoric. But that’s a lie. They will not refund you and neither will Apple. And to the developers. Refund people their money you criminals. I’m going to do everything in my power to end your app on this store and get these people their money back. **Developer response:** Hi there! We would like to apologize for your negative experience with us. If you choose to subscribe for a year, we offer some options of 3-day for a free trial, and there will be no charge unless you cancel the trial after 2 days. While we are here to help you in any way we can, unfortunately, subscriptions and refunds are not handled by us, but by Apple, and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. Best regards ### 1/5 — I pay and app don t work *2023-11-30, version 1.13.0* I paid the annual subscription and the app doesn't work, they ask me to pay another 40 euros... ### 1/5 — weder die App, noch das „restoring von purchases“ nach iOS-Update! *2023-11-27* Hinzu kommt, dass man die App in dem Wald von pdf scanner apps im Applestore nicht mit dem Namen (und auch nicht mit dem icon) findet! Also Finger weg von der App, die mir im ersten Abo-Jahr eigentlich ganz gut gefallen hat! **Developer response:** Hallo, wir freuen uns, dass Sie sich die Zeit genommen haben, einen Kommentar zu unserer App zu hinterlassen. Unsere App ist nach wie vor im App Sore durchsuchbar und hat immer noch den gleichen Namen und das gleiche Symbol. Zögern Sie nicht, sich mit uns in Verbindung zu setzen, wenn Sie auf Probleme stoßen. Wir sind Ihnen gerne behilflich. ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2023-02-25, version 1.13.0* It’s fantastic App that I use for all my daily offices needs ### 5/5 — Excelente *2022-08-03, version 1.13.0* Buena aplicación bastante fácil y buena imagen ### 5/5 — Great app *2022-06-28* Seem less experience ### 5/5 — this app is so good it was it every day every time so get this app app *2022-03-21* 😍😍😍😍🥰 ### 5/5 — velmi užitečné *2021-12-16, version 1.10.1* Použil jsem mnoho různých aplikací pro mobilní skener a tato je zdaleka nejlepší, kterou jsem použil. Je velmi snadné získat čistý a přesný sken dokumentů, a co je nejdůležitější, nemusím to ani nastavovat k dokonalosti. Aplikace funguje dobře a můžete provádět krásné skenování bez nejlepších podmínek. ### 5/5 — Skvělá pracovní aplikace *2021-12-14, version 1.10.1* Tato aplikace je výborná a úžasná...Hodně skenuji dokumenty, tato aplikace mi zjednodušuje život a šetří spoustu času...Je rychlá, přehledná a snadno organizovatelná. Nejlepší na tom je, že je to gratiseeee... ### 5/5 — Not worth it *2021-12-01, version 1.10.1* I can not email the PDF. From the app It sends as a different type of file (not PDF) and it can’t be open on my computer. When I save it to a pdf file on my phone it crashes my email when I try to send it. If you’re looking for a quick, user friendly app this is not it. ### 5/5 — Superior Functionality    ‍ *2021-07-27, version 1.01* Simple to use and user friendly. Got the job done quickly after failed attempts with another scanner... highly recommended!‍‌ ### 5/5 — The best      ‍‍‌​ *2021-07-26, version 1.01* The best and easy too     ‍ ### 5/5 — Highly recommend *2021-07-24, version 1.01* Great app, easy to use.‍    ‍ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*