# PeaceHealth Rides — user reviews

> 34 indexed App Store user reviews of PeaceHealth Rides by MobilityCloud Inc, rated 4.40/5 from 718 ratings.

- Source: https://appshunter.io/ios/app/peacehealth-rides/id1359679102/reviews
- App overview in markdown: https://appshunter.io/ios/app/peacehealth-rides/id1359679102.md
- Rating breakdown: 5★ 553 · 4★ 71 · 3★ 18 · 2★ 11 · 1★ 65

## What do users think of PeaceHealth Rides?

Overall sentiment: negative

**Pros**

- 👍 Easy to use and intuitive interface
- 🚀 Convenient for short trips and errands
- 🎯 Functional app for basic bike rental needs
- 💚 Great service for local community

**Cons**

- 🐛 Frequent app crashes and glitches
- 💳 Unexpected charges and billing issues
- 🔌 Poor connectivity and network problems
- 🚲 Broken bike hardware (keypads, locks)
- 🗺️ Inaccurate bike location mapping
- ❌ Difficult bike unlock process
- 😤 Unreliable service (works 1 out of 3 times)
- 📵 No customer support or unresponsive support
- 🚫 Registration and sign-up issues
- ⚠️ Confusing terms of service and pricing

**Commonly reported bugs**

- App won't register nearby bikes on map
- Registration questions unresponsive on iPhone
- Bikes show on map but aren't at location
- Keypad buttons non-functional on bikes
- Lock won't unlock despite app confirmation
- App repeatedly signs users out
- Support tab fails to load
- Cancellation screen gets stuck
- Incorrect bike reported for maintenance issues
- No connection error despite having signal

**Most requested features**

- Bike selection prompt when multiple bikes unlocked for maintenance reporting
- Show docking hub locations during active rides
- Pause ride feature for multi-leg trips
- Faster bike reservation cancellation process
- Hub location in South Eugene (E 43rd and E Amazon)

## Newest reviews (13 of 34)

### 2/5 — App stalled + how to ask questions?

*2022-06-09*

I started the registration process, but when I got to the two questions about locking up the bike, it wouldn’t let me type yes. A “yes, always” message speared and no matter how many times I clicked it, nothing happened.

Also, I had a question about pausing a ride. I wanted to cycle to UO, watch an event for several hours and then cycle home. But there was no explanation of how to do that.

Sounds like a great idea, though.

### 1/5 — Connectivity issues?

*2022-06-09*

UPDATED REVIEW:
First about my previous comment on cancellations - much better now!
However I have experienced SO MANY problems recently. Bikes that the app says are unlocking but don’t. Bikes that appear on the app but won’t allow you to access/reserve. App repeatedly signing me out of my account, then telling me I have the wrong password when I try to sign back in. (When I know I have the correct password because it tells me I can’t “reuse” the password when I go to reset.) All could be related to connectivity? But extremely frustrating. About to give up on my beloved blue bikes :(
ORIGINAL REVIEW: I’ll start by saying I love this service and the app generally works well. Occasionally something unusual happens where a bike won’t unlock or isn’t where it appears on the map. This isn’t really a huge problem except that if I have to cancel the reservation for one of the aforementioned reasons it takes FOREVER. During that time I can’t reserve a new bike, or even see the map to find my next option. I’m sure there’s a good reason for it but wish cancellation could be made faster!

### 1/5 — Poor Layout

*2022-05-20*

Bikes that show up on the map aren’t always at their location.  

Help page doesn’t answer the right questions.

Right now I am typing out this review on a text screen that does not show what I have typed.

Not a fan of this app or this company.

### 1/5 — Dumb service

*2021-09-13*

Just wanted to ride home after work, but because I wasn’t close enough to one of their “Lock Stations” they charged me $25, and when I tried to unlock it to return it to the station, it tried to charge me again. Plus the buttons on the bike are straight up broken.

### 1/5 — Useless

*2021-07-23*

Bike keypads barely work, and even when i finally entered my account number I just get a weird error message about my email with no further explanation. On top of all that, the support tab on the app fails to load with a connection error even though I have signal. What a complete waste of time.

### 1/5 — Bad key pads

*2021-07-17, version 2.2.0*

Tried multiple bikes in a row and key pads were non functional. Highly frustrating

### 1/5 — Horrible App. Makes me miss Lime

*2020-10-14*

First of all the bike didn’t even let me unlock it, it said there was an issue with the lock. Then I try to cancel it and it gets stuck on the cancelling screen. I had to delete the app and reinstall to get past this. Embarrassing.

### 2/5 — PeaceHealth bike rental

*2019-08-25*

Couldn’t unlock bike with app. Error on screen was no connection. Could not contact support. On hold for 10 min without any indication of wait time. Finally cancelled bike. Disappointing

### 2/5 — Trash

*2019-07-22, version 1.4.0*

Won’t let me add a cc, a membership or a subscription. Literally standing right next to the rack and app says no hubs are nearby.

### 2/5 — App is always sending error messages

*2019-07-03*

I’ve enjoyed using the bikes although the keypad is really hard to punch the numbers in on, but the app has only given me issues over and over again. Shame bc it has a lot of useful info.

### 1/5 — Glitchy, works 1 out 3 times I use it

*2019-05-02*

The app rarely works. It’s totally unreliable, which makes it hard to become a consistent user. I really need this service so it’s a bummer the app is holding ridership back. Also, terms of service and membership are confusing on the app. I had to go to the website to figure it out charges. It should be straightforward. Such a bummer!

### 1/5 — Charged too much

*2018-10-22*

I was using this app and it said the cost was going to be $6/hr. I had the bike maybe 20min and was charged over $25. I would rather have just walked.

### 1/5 — HORRIBLE APP DESIGN

*2018-10-22*

it is impossible to use this app. I will stand in front of a bike rack and my map will not register that there are bikes near me. Also it will say that I am not connected to the network but I am????? Horrible. Just SAD

## Most critical reviews (10 lowest-rated)

### 1/5 — Stealing all my money with out unlocking the bikes

*2026-01-21, version 2.7.1*

So stupid

### 1/5 — Monthly plan

*2024-10-22*

Says you get 60 min a day free but it charged me every time and there is no way to contact anyone for support.

### 1/5 — Poor App

*2024-02-20*

They have a policy that says you can’t park the bike anywhere besides their bike racks, but even if the bike is secure they will charge you for parking it not where they wanted. They are not understanding and do not support their customers. I do not recommend them because there are better bike services on campus and they will become a money pit.

### 1/5 — Non Electric Overweight Junk, Save Your $$$

*2023-06-12, version 2.5.0*

It’s difficult to imagine the city putting this junk out there…

### 1/5 — Only giving this a 1 so it shows up it deserves a 0

*2023-01-25*

This app steals your money and then doesn’t even let you ride the bike .

### 1/5 — Absolute failure of a program

*2022-10-07, version 2.5.0*

Complete failure of a program. Bikes don’t work

### 1/5 — Hard to use

*2022-07-30, version 2.5.0*

We have used Lyft bikes many times and found it much less hassle 
CK

### 1/5 — Terrible

*2022-07-22, version 2.4.1*

Terrible process, unable to unlock a 2nd bike, making having 1 bike for 2 people unusable. Waste of time!

### 1/5 — Cannot get past questions to register

*2022-07-19*

On IPhone not possible to get past the two locking questions in the registration questions.  Simply not possible to select the ‘yes always response’.  Clearly an app bug that is losing you customers - others have reported it.

### 1/5 — Makes it impossible

*2022-06-14*

Tried to sign up for the app and it blocked me for no reason. App is bad and doesn’t work well and it won’t even let you sign up to give it money.

## Most praised reviews (10 highest-rated)

### 5/5 — Fun and easy

*2025-08-06*

I run a small online business so the bikes are great to run an order over to the post office.

### 5/5 — Great Service

*2025-01-12*

Peacehealth is such an amazing way to eat around Eugene. The app is functional which is what matters. Especially if you’re a UO student, start using this service asap

### 5/5 — Ride On

*2024-09-12, version 2.7.0*

Thank You for existing.

- Mihai

### 5/5 — Easy to use

*2024-09-08*

Convenient and easy app. 

—For the developers: when you have multiple bikes unlocked from one account and the try to report a maintenance issue, the app should prompt you to select which bike. I tried to report a maintanende issue while I had two bikes unlocked and it reported the wrong one. Maybe there’s a way, but it was unintuitive.

### 5/5 — Easy to use.  Solid bikes.

*2022-08-20*

Easy to use. Solid bikes.  Fun in Eugene!

### 5/5 — Map doesn’t show hubs during ride

*2020-06-22*

Once you’ve unlocked a bike, and want to find a docking station to return it to, the App won’t show you where there are hubs. This is really aggravating if you aren’t returning the bike to the same starting location, and they charge you an extra $1 for locking the bike at a non-hub location.

**Developer response:** Thanks for your feedback, this issue has been fixed in 1.8.1 version. We apologize for any inconvenience this may cause.

### 5/5 — New hub

*2019-06-02, version 1.4.0*

You should put a hub in south Eugene at e 43rd and e Amazon with the new cycle track out there

### 5/5 — Love the ease of these bikes!

*2018-08-10, version 1.0.2*

These bikes rock! Ride them a lot

### 5/5 — Works amazing. Simple and effective.

*2018-06-22*

Took me less than 2 min to do an initial set up. No waiting at all. The app works as expected.

### 5/5 — Great way to get around

*2018-06-08*

Easy-to-use, convenient, and an excellent way to see a new city. Bicycling around verdant Eugene made a good trip even better.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*