# Pearl Hawaii Mobile — user reviews > 31 indexed App Store user reviews of Pearl Hawaii Mobile by Pearl Hawaii Federal Credit Union, rated 4.60/5 from 12 ratings. - Source: https://appshunter.io/ios/app/pearl-hawaii-mobile/id1457857832/reviews - App overview in markdown: https://appshunter.io/ios/app/pearl-hawaii-mobile/id1457857832.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (10 of 31) ### 2/5 — Comment *2021-10-28* Compared to all of my other 5 banks apps or any of my other apps too The Pearl Hawaii CU is by far the slowest to sign in too ### 2/5 — Much better than before *2020-06-09* This app is so slow. You would think that during the pandemic mobile deposits would have raised from the $250 limit which is a joke. To open multiple accounts you need to open multiple memberships. That is how I do my budgeting. Pearl take some tips from Hawaii State or HawaiiUSA. Although updated this app is still dated. A 1994 version of a mobile experience. ### 1/5 — too slow *2020-03-08* Compared to First Hawaiian and Bank Of Hawaii this is a terrible app. Its takes forever for the icons to populate and thats the best part about the app. Moving around the app is worse. Pulling data - I dont even bother any more. The only thing I like is snap deposit upgrade. Its easier to use now. ### 1/5 — Terrible App *2020-02-21, version 8.0.5* Horrible customer service and terrible phone app! The app won’t send me an Authentication Code, so I cannot log into my account. This is ridiculous! ### 1/5 — Terrible never opens *2020-01-18, version 8.0.5* Never opens ### 1/5 — Upgrade was a downgrade *2019-11-15* The app constantly crashes. Takes forever to load just the login screen then takes equally as long to load account balances. The app needs work ASAP! ### 1/5 — Horrible New APP *2019-09-18* APP constantly freezes can’t access account. Have to shut down ipad and start again in the hopes to access account that does not work all the times. How come no one is listening. This is not acceptable. Customer service is just horrible none existent, unprofessional, they could care less. I lost all hope with them. ### 3/5 — I can’t see the balance *2019-08-18* I absolutely dislike the current balance reporting after each transaction goes through.... old former is way better. New format does not provide balance... ### 2/5 — Stalls *2019-07-02, version 8.0.2* This new app stalls, time out, and locked out several times already! ### 2/5 — Needs improvement *2019-06-22* Need to increase snap deposit check amount. The $1,000 check limit is too low. ## Most critical reviews (10 lowest-rated) ### 1/5 — External Transfer not working anymore *2024-09-29* Since the update I can’t do external transfer anymore from my other bank to pay my loan. ### 1/5 — The App is NOT App’ing *2023-01-05* Why even have an app if it’s not gonna do what it’s supposed to? It logs you out in the midst of logging you in. If you click on account balance it boots you out. Takes forever to load, lags, forever loading, the list is endless. The last update was months ago & it seems the same if not worse than before. The one star was required to post a review. So frustrating ### 1/5 — App is slow and takes forever to login and load your accounts *2022-03-14* App is slow and takes forever to login and load your accounts ### 1/5 — app don't work *2021-10-08, version 8.0.5* app won't download to i phone not user friendly ### 1/5 — Inconvenient *2021-03-26* This app is so slow, it lags and 95% of the time it gives an error message. Error message for trying to log in and when trying to switch to another account. Seriously needs an update it’s 2021. This app is more of an inconvenience if anything. ### 1/5 — Unacceptable snapshot *2021-03-21, version 8.0.5* For whatever reason, snapshot was rejecting. It took several attempts (4 times) for snapshot to finally accept. ### 1/5 — App is slow *2021-02-22* The old app was much better and quicker to use. This new app is extremely slow and buggy. ### 1/5 — Crashes *2021-02-13, version 8.0.5* Does not work on iPhone XS Max Horrible! ### 1/5 — Doesn’t open *2020-10-01, version 8.0.5* The app doesn’t open 90% of the time. You just look at the lovely beach scene but the app doesn’t ever open ### 1/5 — SUPER SLOW *2020-04-08* When accessing your bank account you should be able to do that quick and fast. I have had this app for about 2 years now and it still has problems with logging in, my login and password’s are correct it’s just the app that makes everything so slow. NEEDS TO BE FIXED ## Most praised reviews (10 highest-rated) ### 5/5 — App is great *2024-06-28* Fast, easy to use, huge improvement. ### 5/5 — Much better now! *2024-06-08* New updated app is more user friendly, looks better, and runs a bit faster. Additions of budgeting and credit score features is cool, which is something I probably wouldn’t have looked at on my own. ### 5/5 — Great App *2024-06-08* App works great!!!! ### 5/5 — Never have 10 stars *2022-03-18* Cherreh 🤙🏾 ### 5/5 — Greatest bank *2021-12-15* Ty for your service here love the bank ### 5/5 — Very slow *2021-05-11, version 8.0.5* Very slow to open. It’s frustrating every time I log in. It times out while I’m waiting to log in. Need to fix the issue or an update. ### 5/5 — Rating Excellent!!! Love it!!! *2020-02-07, version 8.0.5* Ex ### 5/5 — Upgrade *2019-07-28* This new format is a nightmare. It isn’t easy to access on your phone or look at on your laptop. Seems like this new upgrade has more problems than the system it replaced. ### 3/5 — Pearl Hawaii Federal Credit Union App *2023-03-24, version 9.7.4* The app is convenient, but slow to update transfers of funds. ### 3/5 — Usable but needs work *2022-11-12* My biggest gripe is that the CDs in my account do not show the rate. Please fix this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*