# Peet's Coffee: Earn Rewards — user reviews > 370 indexed App Store user reviews of Peet's Coffee by Peet’s Coffee & Tea LLC, rated 4.90/5 from 213,954 ratings. - Source: https://appshunter.io/ios/app/peets-coffee-earn-rewards/id1059865964/reviews - App overview in markdown: https://appshunter.io/ios/app/peets-coffee-earn-rewards/id1059865964.md - Rating breakdown: 5★ 195,719 · 4★ 14,155 · 3★ 2,367 · 2★ 538 · 1★ 1,175 ## What do users think of Peet's Coffee? Overall sentiment: mixed **Pros** - 🤩 Excellent coffee quality - 👍 Convenient mobile ordering - 🤗 Welcoming and cozy atmosphere - 💯 Consistently great experience - 🏆 Preferred over competitors **Cons** - 🐛 Buggy app with login and payment issues - 🤯 Confusing and unintuitive UI - 🤔 Lack of customization options - 💰 Minimum balance requirement for app - 🕰️ Inaccurate order pickup time estimates **Commonly reported bugs** - App crashing and logging users out - Payment processing errors and double charges - Inability to browse full menu when store is closed - Inconsistent behavior when editing orders **Most requested features** - Add notes/special requests field - Allow credit card payments without app balance - Sync rewards and order history across devices - Real-time inventory updates in the app - Easier way to redeem rewards and offers ## Newest reviews (15 of 370) ### 2/5 — So bad *2026-08-29, version 26.7.0* I really love the coffee at this place. No matter which location I go to, the coffee is consistently better than Starbucks. However, for the past month, the issues with the app have been absolutely infuriating. There is a constant 2–3 second delay between tapping a button and the app actually responding. It is extremely frustrating and makes the app painful to use. On top of that, for the past month I haven’t been able to make payments through Apple Pay at all. I logged out of the app hoping it might fix the problem, and now I can’t even log back in because I keep getting an error message saying that “something went wrong.” How can an app for a company like this be this broken for an entire month? I contacted customer support, but received no response whatsoever. I love the coffee, but the app experience and lack of support have been terrible. This really needs to be fixed. ### 3/5 — Preset Order? *2026-08-20, version 26.7.0* In this day and age, why can’t you view the menu and get an order ready without choosing a location? Or choose a location even though it is closed. I understand that the items may be available when the location opens but those who want or need to get a cart ready (even with just a black coffee) to not be able to is a bit ridiculous. ### 3/5 — They took a step back *2026-08-14, version 26.7.0* The app was fine but the addition of them promoting food items during check out is a waste of time. ### 4/5 — App glitch *2026-08-07, version 26.7.0* I really enjoy the Peet’s app and when I first enjoy, I think a year or so ago it did have a lot of glitches where I either added money or try to order and it would not put it through, but it took the money thankfully I did and was able to contact support. They were very kind they refunded the ones that went through and you know reassured me that I will get the money back for the ones pending the second thing that I would say about the app was that when I first got the app my points or rewards were not updating at all and I think I used it for like a spam of 6+ months I wasn’t using it as frequent so I didn’t really think anything of it but I believe like when I talk to them, you know they were expressing like they’re those glitch out sometimes and any reward concerns. I can just call customer service. Which I didn’t. I was being lazy but I think one random day. I just ended up getting like over 200 300 and since then the reward system for Peet’s has always been top-tier. I never had that problem ever again lately I have not had the problem with ordering but other than that that’s pretty much its amazing coffee place I love it. It’s refreshing. The app was a little glitchy, which is I gave it a four stars :) ### 4/5 — Love Peet’s !! *2026-07-19, version 26.6.2* So easy and convenient. Wish they had a better point system but it adds up ok when u go frequently. ### 4/5 — Coffee app works like you’d expect *2026-07-18, version 26.6.2* The app works like you would expect. Can order food and drinks for pick up or delivery. Can earn rewards points for discounts. Some other features. No recent problems. ### 5/5 — Peet’s is Better that Starbucks, fight me 👹😼 *2026-07-18, version 26.6.2* Better flavors, better food, better company. ### 5/5 — This app is amazing. *2026-07-17, version 26.6.2* I think it's very easy to operate; it gives you a lot of options. ### 5/5 — It is easier to find your favorite Peets shop *2026-07-16, version 26.6.2* I like Peets, with this app it is easy to find store and pay in advance without waiting in line. ### 5/5 — Nothing compares *2026-07-14, version 26.6.2* Always consistent.. Out shines competition ### 5/5 — Jan *2026-07-13, version 26.6.2* Good ### 5/5 — Brad’s Coffee *2026-07-12, version 26.6.2* Excellent😊🙋🏻‍♂️ ### 5/5 — Great customer service *2026-07-11, version 26.6.2* Great customer service, very respectful! ### 5/5 — Service is always amazing *2026-07-11, version 26.6.2* I love the flavor and I like to seat down and enjoy my drink but the wifi is very bad ### 5/5 — I love it *2026-07-11, version 26.6.2* I love Peet’s !!! The app it’s easy to order the drinks😍 ## Most critical reviews (10 lowest-rated) ### 1/5 — Clunky *2026-08-30, version 26.7.0* Finding a store other than the one that is closest to where you are at the moment is a Herculean task. Most apps will give you a list of several of the closest stores. Not this one, it locks you into the closest one with no clear way to find others. I ended up having to scroll through a map and when I was in a precise enough location, it granted me the privilege of telling me if there was a store nearby. Sometimes, when you're heading out somewhere, you don't want to know where the closest Peet's is at the moment, but what's closest to where you are going. And God forbid you should want something other than half cat. For example, if you just want to add a shot of decaf, or caffeinated, you can't do that in the app. You can walk into the store and do it, but not in the app. All you can do in the app is order half caf. What's the point of that? ### 1/5 — Be customer friendly *2026-07-31, version 26.7.0* App should include some sort of notification for when Peet’s is going to remove account and remove points. I’m notified about all the deals but my over 300 points disappeared and my cash balance disappeared without any notification. Seems like a simple thing to do. Your points are about to expire notification. ### 1/5 — Worst app ever *2026-07-30, version 26.7.0* Order ahead works about 1 out of 5 times. Always glitches for various reasons at time of payment. Extremely inconvenient ### 1/5 — App sucks *2026-07-17, version 26.6.2* Any time I try to do anything on the app it says it can't be done. Refuses to let me order or get delivery. Tells me my local store down the road isn't there. Too many bugs. ### 1/5 — Sucks… *2026-07-08, version 26.6.2* Ever since the acquisition, food & value have dropped like a stone; coffee is still good, ordering is easy, but especially food is not worth buying. Used to ‘live’ @peets… movin on… ### 1/5 — birthday year broken - can’t use app *2026-06-29, version 26.6.2* zero stars ### 1/5 — Keeps saying there’s no cafe around *2026-06-09, version 26.6.0* Keeps saying there’s no cafe around even when i broaden the scope to my entire state! I’m literally staring at a cafe it still says the same thing. Terrible. How can i order anything and earn points when your own app can’t even find your store location? ### 1/5 — refund *2026-06-02, version 26.6.0* never order online because they not gonna refund you I lost $30 On the app, you can order the food but when you go inside the store, they're gonna make say their oven is closed now and they can't refund because you order online and if you have to get the refund from the app, they never will give you your money back ### 1/5 — APPLE PAY NEVER WORKS *2026-04-27, version 26.5.1* please it hasnt been fixed in years. I do not have this issue with any other app ### 1/5 — Faulty App *2026-04-07, version 26.5.0* Charged my card 3 times but said declined on app. Charges will stay on account for 14 or 15 days as a pending transaction before they drop off. Call Pete’s customer service and They will tell you that they are not able to see the transaction on their end however, I am able to see it on all my bank statements. $$ on hold for 15 days because of a faulty app shouldn’t happen. THIS IS HAPPENING TO SO MANY PEOPLE BUT IT’S NOT GETTING FIXED ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient *2026-08-28, version 26.7.0* Easy to use ### 5/5 — Loving Peet’s *2026-08-27, version 26.7.0* This is such a good selection coffee without being too sweet but just right . So thankful I came here . Great customer service and selections. ### 5/5 — Coffee lover *2026-08-24, version 26.7.0* This app is easy to maneuver and the rewards option is a plus :) ### 5/5 — Taste the Smell *2026-08-20, version 26.7.0* You smell the coffee when you open the door, you taste the coffee in the cup! Enough said! There is no comparison… 🤍 ### 5/5 — The best *2026-08-09, version 26.7.0* Amazing app and fast ordering ### 5/5 — Cuppa Fabulous *2026-08-08, version 26.7.0* That is a latte or cold brew and it’s always fabulous. ### 5/5 — Amazing app *2026-08-05, version 26.7.0* Super easy to use and everything is quick ### 5/5 — Hot coffee *2026-08-04, version 26.7.0* Nice delicious coffee ### 5/5 — Great app & coffee *2026-08-01, version 26.7.0* The Peets app work great. Clear, concise and easier than cash in the store or advance ordering! ### 5/5 — Yummy *2026-07-26, version 26.7.0* Excellent quality and flavor! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*