# Pei Wei — user reviews > 215 indexed App Store user reviews of Pei Wei by Pei Wei Asian Diner, LLC, rated 4.90/5 from 79 ratings. - Source: https://appshunter.io/ios/app/pei-wei/id1137758890/reviews - App overview in markdown: https://appshunter.io/ios/app/pei-wei/id1137758890.md - Rating breakdown: 5★ 75 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 1 ## What do users think of Pei Wei? Overall sentiment: mixed **Pros** - 👍 Excellent customer service and friendly staff - 🍽️ High-quality, fresh, and delicious food - 🚀 Fast and convenient ordering process - ⭐ Clean facilities and welcoming atmosphere - 🎁 Rewards program and loyalty benefits - 💳 Easy customization of orders - 📱 Generally intuitive interface when working properly **Cons** - 🐛 Frequent app crashes and freezing - 🔐 Security concerns with manual card entry (no Apple Pay) - ❌ Broken login and account creation system - 🚫 Stuck on registration/verification screens - ⚠️ Orders not received by restaurants despite confirmation - 💰 Gift card functionality broken or limited - 🔄 Rewards points not properly tracked or awarded - 🛑 Payment processing errors and failed transactions - 📍 Location selection screen unresponsive - 🔍 Poor search and navigation functionality - ⏱️ Slow app performance and loading times - 📧 Inconsistent email notifications and confirmations **Commonly reported bugs** - Phone number already in use error with no way to proceed - App stuck on registration screen even after restart - Black/blank screen after login - Crashes when setting order preferences - Payment card reader not working or outdated - Orders show as successful but never reach restaurant - Rewards barcode scanner not functioning - App won't load past location selection - Side selections not saving between sessions - Feast order missing 'Choose Sides' option - High volume error preventing order scheduling - Password reset emails not arriving - Facebook login not available despite being offered - Verification loop with phone number formatting - Gift card balance not updating or disappearing - Rewards not automatically applied to app orders - Coupon codes randomly erroring - App crashes at checkout - Orders occasionally drop preferences without notification - Size selection popup appearing despite only one option - Notification badge appearing with no content - App won't accept car information for curbside pickup - Menu items showing in app but unavailable in store - Duplicate charges on credit cards - App freezes during order process **Most requested features** - Apple Pay and PayPal integration - Allergy/dietary restriction alerts and notes - Ability to omit or substitute ingredients easily - Gift card support in app - Search functionality for menu items - Dine-in option (not just pickup/delivery) - Nutrition facts and detailed menu information - Barcode scanning for rewards at checkout - Multiple payment method storage - Better rewards program integration - Promo codes and daily specials display in app - Guest checkout option - Separate rice containers for takeout - Wallet integration for rewards card - Time zone handling for scheduled orders - Clear error messages with solutions - Order modification after placement - Receipt with barcode for in-store rewards ## Newest reviews (19 of 215) ### 2/5 — App Stinks *2026-08-10, version 4.2* I received a gift card for Christmas. I have tried many times to place an order for the app using the gift card. The payment always fails and I have to go into the store to use the gift card or just cancel the order altogether and go somewhere else. ### 3/5 — Beverages *2026-06-22, version 4.2* Always one or more seem to be out; not sure why Coca-Cola cant keep them stocked. ### 5/5 — The best Asian food place *2026-06-11, version 4.2* Best food place love the crab wontons.Fire cracker chicken is the best alone food of the whole place. You should definitely check the place out today ### 5/5 — Poke+ Salad *2026-06-11, version 4.2* My favorite entree! Always fresh and delicious! A “must try” if you like salmon! ### 5/5 — Exceptional Value *2026-06-05, version 4.2* Pei Wei is a fast fresh great value. Great staffing. And very tasty. Highly recommend ### 5/5 — Excited to visit this store *2026-06-04, version 4.2* First time. Great customer service. Very, very nice facility. Great visit. ### 5/5 — Fantastic Food With Excellent Service! *2026-06-03, version 4.2* We stopped in at the restaurant and had a great meal. The staff was friendly and the restaurant was extremely well organized and clean. Highly recommended! ### 5/5 — Delish! *2026-05-09, version 4.2* Fast, fresh and always delicious!!! ### 5/5 — Best Service Ever *2026-05-06, version 4.2* Every time I come in to order the front desk person is so awesome! And I mean every time. She explains & answers all my questions with my dietary needs, so I can still enjoy my fav’s. Thank you..at the Precinte location! ### 5/5 — Fresh food *2026-05-06, version 4.2* The food here is amazing and good. ### 5/5 — Super Helpful *2026-05-01, version 4.2* Madeline is great and made enrolling in the app so easy ### 5/5 — Good *2026-04-30, version 4.2* The food is very good and fresh,has a lot of flavor, i would recommend. ### 5/5 — Great service *2026-04-27, version 4.2* The employees at Pei Wei are always nice and attentive. I have had a great service so far. I am a good client at the King’s point Pei Wei in Tulsa. Their food is so yummy! Also, they have so generous with the school where I work as they have provided free trays of food to the teachers whenever we have parent-teacher conferences. I love Pei-Wei! ### 5/5 — Awesome service tonight *2026-04-25, version 4.2* Awesome service, clean restaurant and great food ### 5/5 — Friendly helpful service! *2026-04-24, version 4.2* Clean ### 5/5 — Love this place 😄 *2026-04-24, version 4.2* Great customer service!! ### 5/5 — Great job *2026-04-19, version 4.2* This restaurant was amazing, the food was excellent and the waitress was very friendly and helpful. ### 5/5 — Excellent! *2026-04-19, version 4.2* Food and service is top notch. It’s crazy how fancier restaurants around Knoxville don’t have the same level of customer service as the employees here. Carrie and James have stood out in my experiences here and thankful for their welcoming heart! ### 5/5 — Great experience! *2026-04-13, version 4.2* Ansley was our server and is amazing! Personable, helpful with our order and our app and hands down great customer service!! ## Most critical reviews (10 lowest-rated) ### 1/5 — No Apple Pay and Store Offline *2026-05-30, version 4.2* What year is this? How does this app not allow Apple Pay as a payment method? You have to go through the trouble of adding a cc manually. Then, I picked my store, added items, went to check out, and it told me my store was offline. If my store was offline, why did it make me waste my time creating an order. I went to the store in person and placed an order the old fashioned way. ### 1/5 — App does not work with Apple Password manager *2026-02-26, version 4.2* The app interface with the apple password manager fails to store username password pair, instead, it is providing the changed password as both the username and the password which fails to correctly login - this occurs with the iPad running the latest iOS ### 1/5 — Worst Cx App ever *2026-02-23, version 4.2* Forces check privacy policy each login is annoying. Won’t let me create new login cause says mobile number already used. No way to reset password by mobile number. Therefore no way to use this app! ### 1/5 — Worst Experience *2025-11-21, version 4.1* Payment options are limited. Selection buttons are confusing. No confirmation on pick up or delivery. Small font. Cluttered UI. Stick with Door Dash or Eats. ### 1/5 — Horrible interface *2025-10-20, version 2.8* I tried to create an account and it said number already in use but wouldn’t let me cancel or exit out of that screen, even after I closed the app and opened again. I had to delete the app and redownload. ### 1/5 — No Apple Pay *2025-08-14, version 2.8* I refuse to use apps that insist upon my entering a card number, thus exposing it when the vendor has a data breach. Please add Apple Pay as a payment option. ### 1/5 — Never Loads *2025-07-31, version 2.8* They’re loosing money!! Each time I try to use the app to order, it NEVER will actually open… so I just choose the next restaurant on the list. ### 1/5 — Ridiculous APP *2025-07-20, version 2.8* I didn’t know I already had a login. Tried to sign up and found my number was already used. There is no way to back out of the sign up screen! Even crashing the app and restarting takes you right back to sign up. I had to delete the app and redownload. Just ridiculous! This still has not been fixed, I went through the same garbage all over again! ### 1/5 — Stupid *2025-07-08, version 2.8* App designed by idiots. Useless ### 1/5 — Zero stars is not available *2025-06-03, version 2.8* I have stopped eating here due to the fact that I receive emails for rewards ( which require a bar code), but the app will not load or, if it does load, will not display my rewards, or allow you to redeem them. Bring back the days where I could tell the cashier the reward code! ## Most praised reviews (10 highest-rated) ### 5/5 — S *2026-08-23, version 4.2* Great food ### 5/5 — Food *2026-08-03, version 4.2* Amazing app and super yummy food! 🫶🏻 *First time btw* ### 5/5 — Amazing *2026-07-23, version 4.2* Always hits the spot, please bring back the hot and sour soup. I get general tsao's now (which is amazing) but I miss the hot and sour soup. ### 5/5 — Jim *2026-07-10, version 4.2* Miss Pei Wei. So glad we found this place. Yummy!!! ### 5/5 — Yum Yum! *2026-07-05, version 4.2* Wonderful staff and very clean location. Thank you for working hard 👏 ### 5/5 — Greaat!!! *2026-07-01, version 4.2* The food came out piping hot! Service was great. Victoria was amazing! ### 5/5 — Food *2026-06-24, version 4.2* Best customer service and fast delivery. Overall good experience ### 5/5 — Prime Wei *2026-06-20, version 4.2* Great service and good. Very fresh and tasty. ### 5/5 — Gucci727 *2026-06-15, version 4.2* Delicious Healthy Food!! Your order is freshly made at point of purchase. ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Great Customer Service and Great Food *2026-06-13, version 4.2* This location has been consistent with their excellent customer service and food quality. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*