# Pelipost - Photos to Prison — user reviews > 161 indexed App Store user reviews of Pelipost by Pelipost Technologies LLC, rated 4.80/5 from 10,506 ratings. - Source: https://appshunter.io/ios/app/pelipost-photos-to-prison/id1092410781/reviews - App overview in markdown: https://appshunter.io/ios/app/pelipost-photos-to-prison/id1092410781.md - Rating breakdown: 5★ 9,393 · 4★ 675 · 3★ 274 · 2★ 51 · 1★ 113 ## What do users think of Pelipost? Overall sentiment: positive **Pros** - 🚀 Fast and easy to use - 💰 Affordable pricing - 📤 Convenient way to send photos - 👍 Helpful customer service - 🔍 Tracking and delivery confirmation - 🎁 Rewards/points system **Cons** - 🐛 Occasional app crashes or glitches - ⏱️ Slow delivery times to some facilities - 🔍 Lack of transparency on order status - 🤔 Unclear guidelines on photo restrictions **Commonly reported bugs** - Photos not received by intended recipient - Incorrect photos attached to orders - Account login issues **Most requested features** - Allow more photos per order - Add option to review photos before sending - Improve address update process for inmates - Expand to more correctional facilities ## Newest reviews (10 of 161) ### 4/5 — Send Pics for Cheap *2025-08-30* I like that you can send pictures for a cheap price. Sometimes that app doesn’t accept my cashapp card and I’d have to use my bank credit card. The only thing I’d want to improve is how the pictures take about 2 weeks to get to the inmate sometimes longer and the amount of pics you can send at a time. They only allow 20 which isn’t that much. But I do like how they have greeting cards and customizable calendars and sometimes they have sales where you only pay for the shipping. Pretty cool app. **Developer response:** Thank you for your review and feedback, Kaiyla! We're so glad you love our affordable pricing and sales where you only pay shipping. We truly appreciate you mentioning the greeting cards and customizable calendars - we're always working to expand our offerings for families like yours! We hear your feedback about payment methods and delivery times to facilities. While we can't control how quickly facilities distribute mail once it arrives, we're always looking for ways to improve the user experience. If ever have a question about payment methods, please reach out to our support team at support@pelipost.com - we're always happy to help troubleshoot! Thank you for choosing Pelipost and for being part of our family! 🧡 ^CM ### 2/5 — Unsatisfied *2025-08-07, version 13.7.5* I sent my loved one 10 photos broken in 2 orders of 5 and paid for express shipping(3-5 days). My loved one didn’t receive them until 3 weeks. Although they were willing to resend them after I notified them after a week, and after that 2 weeks, I wanted a refund. I sent my loved one photos through inmate photos and they received them in 3 days, and I only paid $1 to send 10 photos. This was unfortunate due to me trying to get the photos to the facility before my loved one was transferred! On top of that, my loved one said inmate photos has better quality photos. Won’t be using again. ### 2/5 — It’s ok *2025-05-18, version 13.7.2* It’s very convenient how the lay out is. But wow does it take foreverrrrrr. I sent my fiancé pics on May 3 2025 and he still hasn’t received them and today is May 18th 2025. Also customer service is impossible for help. Hate to say it, but i can’t wait till my fiancé goes to prison so i can use other apps that work A LOT better and faster. Use at your own risk. ### 1/5 — Review *2025-03-23, version 13.7.2* It's take along time for it to arrive and it's pricey as well ### 3/5 — Review *2025-03-22, version 13.7.2* This is cool to send to my loved one, Hugo but it takes 2-3 weeks for him to receive it. I would have liked a week delivery. They also try to make money in every way by paying to secure your order, tracking, and to send a letter with the photos. Your loved one also has to confirm with you they received your pictures. Positive, liked how I was able to send my man 20 pics in 1 order ### 1/5 — Bad Subscription *2025-03-04, version 13.7.2* They just ignore you when this app is frequently down and will not let you submit the order, they don’t fix it, don’t communicate, and just don’t respond. BUT they keep on BILLING! After a few months of acceptable use, the app began having issues and will not let me complete my order, part of the paid subscription. No responses via text or email to confirm cancellation request after 6 weeks and countless text message and emails, nothing but a new charge in my card. ### 5/5 — 😍 *2024-12-12, version 13.7.2* This app is super convenient anytime i think about my love o can easily access photos to send and keep him updated with our family ### 4/5 — Pic. *2024-12-12, version 13.7.2* Daughter. Said. They. Looked. Great. Thank you would def use again. Support. Answers all questions in. Time effective manner. Thx. U ### 4/5 — Pictutes sent *2024-12-12, version 13.7.2* Good ### 5/5 — Awesome Service *2024-12-12, version 13.7.2* Love the idea of being able to upload pictures via phone & it’s easy ## Most critical reviews (10 lowest-rated) ### 1/5 — The new upgrade *2026-08-19, version 15.0.1* I just updated the app & once u get to the order screen it won’t let you add or edit pictures. The display b4 this was perfect ! And all my pictures won’t load ! ### 1/5 — Quality not good *2026-08-18, version 15.0.1* Quality and the design of the new all is not good ### 1/5 — Where am I?? *2026-08-18, version 15.0.1* Made an account, sent a postcard for $6.99 and now there is no record of the postcard, my account or the payment. Just $6.99 taken out of my account for nothing and there’s no customer service? So far this app sucks. ### 1/5 — Delivery *2026-08-14, version 13.8.0* I made an order three weeks ago, and it’s still not delivered to my family member. It’s said it arrived at the facility about a week ago now, and still has not been delivered. ### 1/5 — Inmate didn’t receive pics *2026-03-28, version 13.8.0* Inmate hasn’t recieved pics and it’s been over a month. I try reaching out to customer service and get no response! ### 1/5 — Pictures *2026-02-27, version 13.8.0* I ordered pictures on the 15 is it currently the 27 in my pictures still not made it to the person I reached out to the company no one has sent me a text ### 1/5 — Robo *2025-11-14, version 13.7.5* Hice una compra de unas fotografías y nunca llegaron al destino y tampoco dan respuesta ni devolución del dinero ### 1/5 — Payment issues *2025-05-26, version 13.7.2* The app won’t let me input my card number to pay for the photos to be sent out. It is not cheap by any means. All this app cares about is making money off of the loved ones of those incarcerated. ### 1/5 — won’t let me put my card info in to pay *2025-05-24, version 13.7.2* also won’t let me even try using the paypal option. tried texting support and got no response. ### 1/5 — App glitching after membership *2025-04-24, version 13.7.2* I signed up for the premium membership and the app doesn’t load now. I’ve tried uninstalling and reinstalling and still just the spinny thing keeps going. Cannot get into my cart or my orders. Not sure what to do. ## Most praised reviews (10 highest-rated) ### 5/5 — Very easy to use *2025-08-30, version 13.7.5* I love being able to send pictures to my loved one it helps him get through his time it really cheers him up. ### 5/5 — Loving how simple to use. *2025-05-19, version 13.7.2* So far I’m loving this app! It makes sending pictures to an image SO SIMPLE & EASY. Also soo much more faster than sending them via the mail! Soo glad I discovered this way to get pictures to my incarcerated boyfriend.<3 :) ### 5/5 — Pelipost photos *2025-05-18, version 13.7.2* My fiancée loves getting photos from here. Great quality for reasonable prices. They arrive in a decent time frame too. ### 5/5 — Fast *2025-05-18, version 13.7.2* Very fast delivery will recommend ### 5/5 — Thank you 🙏 *2025-05-18, version 13.7.2* So easy to use & very convenient for staying connected w/ my loved ones!! ### 5/5 — The best! *2025-03-23, version 13.7.2* PelioPost is the most reliable and most affordable way to send photos & greeting cards to those in prison. I’ve used this service 3 times. Quality photos with a guaranteed delivery can’t be be. Try PelioPost! ### 5/5 — Satisfied customer *2025-03-23, version 13.7.2* I love the app and the customer service is always great. My husband loves the pictures I send him and it’s so convenient. I don’t have to buy an envelope or a stamp. I would recommend 10 out of 10 times! ### 5/5 — Tasha *2025-03-22, version 13.7.2* Knowing that my husband is incarcerated, the pictures are wonderful, great quality and he loves the photo books because the pictures come out so clear and so colorful and this is like my fourth time so yeah I recommend to anybody the only thing is it’s a little expensive. That’s the only thing but other than that it’s worth it. ### 5/5 — Nessie *2024-12-26, version 13.7.2* I absolutely love this app! So far it’s the best priced and easiest app to send my loved one pictures in prison!! Best way to go for sure!! ### 5/5 — New Pelipost customer *2024-12-12* First time using this app and so far loving it already! Very convenient for me since I just had a baby a month ago and I don’t have to take him out in this cold weather to go develop pictures for his daddy! Down fall can only send 10 pictures at a time but good at same time because I know I will go crazy sending tons of pictures 😅 but as of now loving it. Will be back in future to leave another review. **Developer response:** Congratulations on your new baby! 🎉 We're so glad Pelipost is making it easier for you to share these special moments with your LO. Thank you for taking the time to share your experience, and we look forward to helping you continue sharing beautiful milestones. ^CM --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*