# PenFed Mobile — user reviews > 687 indexed App Store user reviews of PenFed Mobile by Pentagon Federal Credit Union, rated 4.80/5 from 58,057 ratings. - Source: https://appshunter.io/ios/app/penfed-mobile/id460008350/reviews - App overview in markdown: https://appshunter.io/ios/app/penfed-mobile/id460008350.md - Rating breakdown: 5★ 52,100 · 4★ 3,287 · 3★ 771 · 2★ 400 · 1★ 1,499 ## What do users think of PenFed Mobile? Overall sentiment: neutral **Pros** - 🚀 Quick and easy banking - 💫 Excellent credit union - 🔒 Secure banking - 👍 User-friendly app design **Cons** - 🐛 Frequent app crashes and freezes - 🕰️ Slow transaction processing - 🔑 Inconvenient login process - ⚠️ Unreliable app functionality - 🤔 Missing key features **Commonly reported bugs** - Inability to view transactions - Mobile deposit issues - Login and authentication problems - Inconsistent app performance **Most requested features** - Dark mode option - Transaction history details - Debit/credit card management - Improved mobile check deposit - In-app bill pay and transfers ## Newest reviews (12 of 687) ### 4/5 — Excelente *2026-08-27, version 9.1.1* I would love for a push notification every time a make a transaction. ### 3/5 — Deposit *2026-08-24, version 9.1.1* When check photo is not good it gives an error after taking both pictures there is no option to retake o go back. ### 2/5 — Mobile deposit *2026-08-23, version 9.0.3* 98% of the times I use this feature and go to hit submit button it tells me an error occurred and it cannot complete the deposit. It tells me to restart the app which I do but it still won’t work. ### 5/5 — IHBM Investment Company *2026-08-16, version 9.0.3* PenFed is a bank that helps you accomplish your goals and vision in finance. Thank you PenFed. ### 3/5 — Cancelled check images have disappeared *2026-08-16, version 9.0.3* I’ve been used this app for a few years now. For some reason, I can no longer see the images of any cancelled checks, like I used to be able to. When I choose a cancelled check, nothing happens. Please fix this! ### 3/5 — Needs Improvements *2026-08-15, version 9.0.3* A bit over-complicated. So many products addressed in one app. Convoluted GUI in cookie-cutter like format. Certainly not the worst, but could use some simplification. ### 5/5 — Best *2026-08-14, version 9.0.3* Best bank thats it ### 5/5 — Fácil el manejo *2026-08-12, version 9.0.2* Muy fácil de trabajar la página ### 3/5 — Bank is great, all could be better *2026-08-12, version 9.0.2* I don’t know why the app takes so long to load after signing in. I’m often on weak cellular due to where I live, but no apps take as long as this app to load its data. I would really appreciate if there could be better cashing of non-important data on device so that the loading process isn’t blocked by a loading bar. I understand that the money data needs to be securely transferred and can’t be rushed, but at least load the rest of the account and have the money data come in reactively. ### 5/5 — Superior service *2026-08-11, version 9.0.2* Abbey and Sandra were professional and friendly with helping resolving my payment issue. ### 5/5 — Easy to use!!! *2026-08-10, version 9.0.2* Very friendly and easy to use ### 3/5 — Automatic check deposit picture *2026-08-10, version 9.0.2* Should leave as optional. System does not allow enough time to focus the picture. Prefer to take picture manually. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disrespect disrespectful *2026-08-25, version 9.1.1* I used to think it was a great credit card, I could make a deposit, and the cash was readily available within minutes, and then they started getting the longer and longer between when the deposit was made, and the funds were available, most recently I hit one and a half weeks before my deposit was realized meanwhile, the funds have been taken out of my bank account immediately, so now they’re playing the game where they can sit on my cash and collect interest on it without allowing me to have access to it. I reached out and complained and now I’m getting notifications that if I don’t like the penalties and consequences of dealing with this bank I can leave at any time. Not a nice company anymore ### 1/5 — Slow app *2026-08-21, version 9.0.3* Slow ### 1/5 — Not happy *2026-08-20, version 9.0.3* Can’t find a phone number or someone to help me. ### 1/5 — App fails often *2026-08-20, version 9.0.3* I always have difficulty trying to add external accounts so that I can pay my credit card bill. ### 1/5 — Check deposit failures *2026-08-19, version 9.0.3* App often will not accept photos of check for electronic deposit. No matter how clear the photo and plenty of light with a dark background. FRUSTRATING!!!! ### 1/5 — Depisit check *2026-08-17, version 9.0.3* I am having difficulty depositing a check. I have two pictures of the front and there’s no way to delete a picture. ### 1/5 — Pathfinder Credit card Terms changed, won’t allow product change to no-annual fee card *2026-08-15, version 9.0.3* Pathfinder Credit card Terms changed, won’t allow product change to no-annual fee card ### 1/5 — Horrible app *2026-08-11, version 9.0.2* I transfer money and wait five days for it to show up only for it to clear and still show a balance that does not include my deposit. I also hate that you can only pay extra principal payments if you have your money in their bank. Horrible bank, horrible app, wish I never got a loan through them. ### 1/5 — Horrible new scan software . Does not scan. *2026-08-10, version 9.0.2* New check scan software not working. Used to be good now kaka ### 1/5 — Mobile Deposit *2026-08-09, version 9.0.2* Camera Function is sub par. No way to retake photos. ## Most praised reviews (10 highest-rated) ### 5/5 — Excelente servicio en todo *2026-08-31, version 9.1.1* Excelente ### 5/5 — Grandioso *2026-08-26, version 9.1.1* Excelente Servicio ### 5/5 — The Highest of the order of precedence of credit unions *2026-08-23, version 9.0.3* Classified! ### 5/5 — Excelente *2026-08-21, version 9.0.3* Excelente ### 5/5 — Friendly and secure *2026-08-20, version 9.0.3* The app is very easy to use. You can easily find what you need and open accounts and transfer and zelle as you need. You can find statements and new products. I love banking with PenFed and even though there aren’t banks close to me, transferring from other banks and using ATM is easy. Also the Multiple Factor Authentication makes me feel safe, both on the app and on the phone. ### 5/5 — Photos *2026-08-20, version 9.0.3* I do not like the photo taken of the checks. You guys never can’t get them right then I can’t remove them when I’m trying to retake the picture. ### 5/5 — Mi PenFed *2026-08-20, version 9.0.3* Me gusta mucho las herramientas que nos facilitan para maximizar el tiempo y la productividad Gracias por sus servicios 😊👍 ### 5/5 — Excelente *2026-08-20, version 9.0.3* Gracias mil ### 5/5 — Gracias *2026-08-18, version 9.0.3* Disculpen ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2026-08-17, version 9.0.3* The bank of world. Excellent service, friendly and reliable!!! 100% Recommended… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*