# Pengle Mobile — user reviews > 136 indexed App Store user reviews of Pengle Mobile by NSTAGE Inc., rated 2.70/5 from 96 ratings. - Source: https://appshunter.io/ios/app/pengle-mobile/id763352892/reviews - App overview in markdown: https://appshunter.io/ios/app/pengle-mobile/id763352892.md - Rating breakdown: 5★ 25 · 4★ 4 · 3★ 14 · 2★ 20 · 1★ 33 ## What do users think of Pengle Mobile? Overall sentiment: negative **Pros** - 🎮 Addictive and engaging gameplay - 😊 Enjoyable puzzle mechanics - 🎵 Relaxing music and sound effects - 📈 Extensive level progression (3000+ levels) - ✨ Smooth gameplay when working properly **Cons** - 🐛 Frequent freezing and crashes - ⚠️ Game won't load or open - 📱 Mobile version particularly unstable - 📺 Excessive and intrusive advertising - 🎲 Inappropriate board shuffling during gameplay - 💰 Aggressive monetization and pay-to-win mechanics - 🔄 Loss of progress after updates - ⏱️ Broken lives timer system - 🚫 Non-functional Facebook integration - 😤 Poor customer support responsiveness - 🎯 Unfair level difficulty spikes - 🔐 Lost coins and gems during crashes **Commonly reported bugs** - Game freezes mid-gameplay - App crashes and won't load - Game won't open after updates - Progress reset to beginning after updates - Specific levels cause freezing (Level 1722, 960, 1485, 664, etc.) - Lives timer doesn't work when app is closed - Facebook friends gifts and keys not received - Coins and gems disappear after crashes - Board shuffles inappropriately when moves still available - Score calculations glitch (scores climbing excessively) - Power-ups disappear if game is exited - Daily bonus screen loops infinitely - Grey screen on launch - Incompatibility with older iOS versions **Most requested features** - Fix freezing and crashing issues - Improve app stability and performance - Reduce frequency and length of advertisements - Better customer support system - Fix Facebook gift and key sharing functionality - Implement proper lives timer that works when app is closed - Add more relaxing music options - Prevent unwanted board shuffling - Add logout functionality for mobile - Improve level variety and reduce repetitiveness ## Newest reviews (19 of 136) ### 2/5 — Not able to load game *2024-02-27* 2 stars at the moment, not been able to load game for two weeks, can’t reload it. **Developer response:** If the problem persists, please contact us via support@cookapps.zendesk.com Don't forget to write down the game title (Pengle mobile) in your email💌 ### 3/5 — Ads *2023-07-15* See we’re back to the continuous fat ads again. You know, the ads that claim things which have been disproved by health professionals. The ads that use badly photoshopped pictures of these dubious pills being praised by Dragons Den. These ads should be banned. Even the rest of the ads are getting longer and longer. Ironic that the ads for games that have “no ads” are the longest of all, some being some 50-55 seconds. **Developer response:** Thank you for playing Pengle💖 We will take into account your feedback to make a more fun & cool puzzle game🤗 ### 2/5 — New version *2022-11-02* I have played this game for ages and really enjoy it but you obviously don’t care about maintaining the game you can only play for a few seconds and then it freezes this has been happening for weeks it’s probably time to delete the app but I keep hoping you will fix it. Maybe if you cut down on your advertising every few minutes the game might be better. Please fix this problem l really don’t want to delete it. **Developer response:** Thank you for playing Pengle💖 If the problem persists, please contact us via support@cookapps.zendesk.com Don't forget to write down the game title (Pengle mobile) in your email💌 ### 2/5 — Freezing. *2022-09-19* Why is the game freezing after I only make a few plays. Then it freezes. Getting frustrated **Developer response:** We apologize for the inconvenience. If you need any help, please send us an e-mail at support@cookapps.zendesk.com We'd truly like to help you sort it out! ### 2/5 — Frustrating *2022-06-14* I’ve played this for years and now I can’t get through one game without it freezing up on me. I’ve deleted it, reloaded, I have a new phone and nothing changed. Grrrrrr! **Developer response:** Thank you for playing Pengle💖 If the problem persists, please contact us via support@cookapps.zendesk.com Don't forget to write down the game title (Pengle mobile) in your email💌 ### 2/5 — Not working *2022-05-09* This game has not worked for s week I am always having problems with it. Fix it please **Developer response:** Thank you for playing Pengle💖 The issue has now been fixed. Please continue enjoying your adventure! ### 3/5 — Mise à jour *2022-05-03* Bonjour Le jeu a des bugs depuis quelques jours. Il se bloque en pleine partie et plus aucun mouvement possible. Seule solution, sortir de la partie et recommencer, avec le même bug à chaque fois. Peut-être une mise à jour serait la solution. Merci. **Developer response:** Merci d’avoir joué à Pengle💖 Le problème est maintenant résolu. Veuillez continuer à profiter de votre aventure! ### 4/5 — Pengle *2021-11-05* 553 level keeps sticking on me it’s been like this for weeks **Developer response:** Thank you for playing Pengle💖 Please download the latest Pengle update to enjoy more!😉 ### 2/5 — Needs update *2021-06-08* This game I’ve been playing for years but the games are terrible. Keeps sticking so your losing games . Needs a really good update. Not very happy with this game to be honest not so good to play either as the games and levels stick can’t open app installed again and still not working **Developer response:** We are sorry for the inconvenience. If you need any help, please send us an e-mail at support@cookapps.zendesk.com We'd truly like to help you sort it out!🛠 ### 2/5 — Pengle *2021-06-02* I’ve been playing this game for a long time now. It freezes once you get to level 664, not only that I had 21 gems and they all disappeared but 1. I love this game and I’ve wrote to the developer and the issues I’ve been having still haven’t been fixed. **Developer response:** We apologize for the inconvenience. If you need any help, please send us an e-mail at support@cookapps.zendesk.com We'd truly like to help you sort it out!🛠Please mention that you have frequent freezings on level 664 on Pengle mobile. Then our support team will be able to take care of it more quickly. Thank you in advance! ### 2/5 — Can’t Open On Laptop Again *2021-03-04* This is another day I can’t open on my laptop nor collect my bonuses. Also, this game continuously freezes when I have already purchased icons to help during my play so I lose whatever I have added extra to my play. **Developer response:** Sorry for any inconvenience. Your missing friends are those who have been inactive during last 90 days, that Facebook's new policy decides not to show them on other players' games. We recommend you add more friends to have coins and gifts :) Thank you. ### 4/5 — Ouvrir l’application et jouer *2020-12-26* Bonjour, cela fait plusieurs jours que je n’arrive plus à ouvrir l’application du jeu sur ma tablette (IPad) et y jouer, apparemment depuis la dernière mise à jour... Help !!! **Developer response:** Désolé pour le dérangement. Les développeurs font leur mieux pour améliorer le jeu. On remercie de votre support! ### 3/5 — Game won't load. *2020-12-24, version 2.0.9 (2073)* I'm playin on ipad. iOS 10.03 or so. When I hit app the picture flashes and I get a grey screen. ### 2/5 — Ergernis *2020-12-24, version 2.0.9 (2073)* Spel loopt altijd vast na de laatste update. Niet leuk om te spelen. ### 2/5 — Terrible *2020-12-16, version 2.0.8 (2067)* Don’t get hooked! Too many problems. Update mad3 it even worse! ### 1/5 — Pengle *2020-12-08* Es war mal ein gutes Spiel, leider hängt es sich schon nach zwei mal spielen immer wieder auf und braucht lange bis zum weiter spielen **Developer response:** Vielen Dank, dass Sie Spaß haben, und entschuldigen Sie die Unannehmlichkeiten😊 Entwickler geben ihr Bestes, um Ihnen ein besseres Spielerlebnis zu bieten. ### 2/5 — Po aktualizacji na iOS jest co raz gorzej *2020-11-30, version 2.0.8 (2067)* Każda aktualizacja przynosi tylko nowe kłopoty. Po tym uaktualnieniu, gra się wiesza w i trzeba restartować ### 1/5 — Pengle mobile *2020-11-06, version 2059* Game keeps freezing! ### 3/5 — Pengle *2020-10-05, version 2059* Locks up while playing game. Have to restart phone to get out. Please fix! ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix *2024-11-01* Love the game but it stops ,freezes up , turns off thank you now it won’t load please fix looks like this has been a problem for a long time, I need to find something else to play **Developer response:** If you need some help, please contact us via match3_hexa@nstage.oqupie.com Don't forget to write down the game title (Pengle Mobile) in your email 💌 ### 1/5 — Bud *2023-12-15* Please stop forever shuffling the game when it doesn’t flippin need it you are permanently shuffling the thing around especially when I can see a winning move you start shuffling the keys around leave the game alone you are a nuisance 😞 **Developer response:** Thank you for playing Pengle💖 We will take into account your feedback to make a more fun & cool puzzle game🤗 ### 1/5 — Started over *2022-06-01, version 2.2.3* Was close to level 3000 and when I did this update it took me back to level 1. WTH. ### 1/5 — Freezer Queen *2021-11-03, version 2.2.0* The game freezes continually and I have reached a level and i conquer it but it freezes and will not move forward. You are locked on a level and the game will not progress Terrible!!! ### 1/5 — Used to love this game *2021-07-06, version 2.1.3* …and I’ve played it for years. Now it freezes every. single. time I use it. Contacting support was worthless. Deleted the game. ### 1/5 — Didn’t work *2020-12-20* I updated the game and it doesn’t open! I check everyday for an update and to see if I can open the app and still no luck. I might have to delete the app - why keep it if I can’t use it. **Developer response:** We are truly sorry for the inconvenience. Our developers are now working hard to offer you better in-game experience. Thank you so much for your support! ### 1/5 — Update wurde zum Downdate *2020-12-17* Seit dem letzten Update lädt das Spiel leider nicht mehr. Davor lief es bei mir immer einwandfrei! **Developer response:** Wir entschuldigen uns für die Unannehmlichkeiten. Unsere Entwickler arbeiten nun hart daran, Ihnen ein besseres Spielerlebnis zu bieten. Vielen dank für Ihre Hilfe! ### 1/5 — Jeu pengle *2020-12-09* Voilà depuis une semaine le jeu gèle quand je termine un niveau je dois fermer le jeu attendre un peu et réouvrir en plus je suis incapable d avoir les sous que mes amis envoie très déçue du update j ai un Apple comme tablette mon # est 100003043208446 voilà **Developer response:** We apologize for the inconvenience. If you need any help, please send us an e-mail at support@cookapps.zendesk.com We'd truly like to help you sort it out!🛠 ### 1/5 — Katastropheee *2020-12-09* Schlimm, mit neuen Version, man kann nicht spielen 👎👎 **Developer response:** Wir entschuldigen uns für die Unannehmlichkeiten. Unsere Entwickler arbeiten nun hart daran, Ihnen ein besseres Spielerlebnis zu bieten. Vielen dank für Ihre Hilfe! ### 1/5 — Pengle *2020-12-08* This game doesn’t work for my iPhone and iPad So you need to fix it asp **Developer response:** Sorry for any inconvenience. Devs will do their best to give you more enjoyable experience. Thanks for your support! ## Most praised reviews (10 highest-rated) ### 5/5 — Game freezes *2021-01-22* Love the game but it keeps freezing on me and kicking me off. Like seriously. Please fix. **Developer response:** We apologize for the inconvenience. If you need any help, please send us an e-mail at support@cookapps.zendesk.com We'd truly like to help you sort it out!🛠 ### 5/5 — Major milestone in here 6 weeks ago *2020-08-03* Level 3000 , is here now the has 3000plus levels with a total of 3090 . **Developer response:** Glad to hear that you like it😊If you need any help, please feel free to reach out. Thanks for your support! ### 5/5 — Pengle *2020-06-30* The game keeps freezing in the middle of playing can you. Please fix this problem. Updated the app and it still freezes in the middle of the game **Developer response:** We apologize for the inconvenience. If you need any help, please send us an e-mail at support@cookapps.zendesk.com Please include the level #. We'd truly like to help you sort it out!🛠 ### 5/5 — Nice game❣️Addictive & fun *2019-07-09* I’ve played this games years ago & just rediscovered❣️ I like the new updates and the smooth game play. **Developer response:** Thank you very much for your feedback! We're glad to hear from you! We will make sure to improve the game so our users will enjoy it more! Please don't hesitate to let us know if you have suggestions or concerns you would like addressed at this link: http://bit.ly/2ubUa5q ### 5/5 — even better now *2019-06-16* game is even better now &becoming one of my favorites...everything unlimited &i can play forever specially without havin in order to do much of anythingvwhidh is best part of it...music &soundd effects r relaxing once u start playin...suggestion: more relaxing music;soft music for every level...nothin in b-minor or c-minor..another suggestion: relaxing sounds of purring cats;more bubbles;fairy dust &cat toys during levels specially once players win levels...that’d be extremely magical in my opinion...&best sfx of all... **Developer response:** Thank you very much for your feedback! We're glad to hear from you! We will make sure to improve the game so our users will enjoy it more! Please don't hesitate to let us know if you have suggestions or concerns you would like addressed at this link: http://bit.ly/2ubUa5q ### 5/5 — LOVE *2019-01-19* I do love this game! Actually a favorite but I’m having trouble with a certain level...level 1172 to be exact...Every time I try to clear the last row it freezes up and I have to start over!! Aggravated... ### 5/5 — Correct name. *2018-08-12, version 2.0.3* I love this game, but I’m irritated by name od app with a lowercase letter, please correct name on Pengle. ### 5/5 — Ça beugue !!! Merci d'apporter une MAJ *2014-10-24* Avis aux concepteurs : Je suis au niveau 335 et reussir a detruire 35 bleus avec 39 déplacements c'est déjà pratiquement impossible mais l'arnaque : lorsqu'il mélange, il nous enlève des déplacements donc niveau impossible !!!! Pouvez vous rectifier cela ?? Sinon Jeu super, j'adore ! Dommage qu'arrivée à finir un niveau super dur il beugue !!! Ça fout les nerfs !! Obligée de recommencer .. ### 5/5 — Pengel *2014-07-30, version 1.2.5* Good game ### 5/5 — Help *2014-05-29, version 1.1.8* Love pengle on the pc, but not sure how to logout on mobile, to switch from playing on my account to someone else's. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*